- It has very good performance - It's easy for my clients to get connected to - It has as every feature that competing products lack at least one of or which doesn't work as well in those products - It offers a standalone desktop application for managing unattended endpoints, instead of always having to launch through a browser. - It's competitively priced with all the other products I've tried that aren't as good - It's made by a Canadian company - Their support was responsive and helpful when I needed them

What I like best about SetMe is how simple it is to get an end user connected. Having users go to set.me and launch the client removes much of the confusion that can happen with remote support tools, especially when assisting less technical users. The onboarding process is straightforward and reduces the amount of time spent walking users through setup. Performance has been reliable, with responsive remote sessions and stable connections that allow me to focus on troubleshooting rather than managing the remote access tool itself. The file transfer capabilities and unattended access features also help streamline support workflows by reducing the need to switch between multiple tools. From a productivity standpoint, SetMe saves time during support sessions because users can get connected quickly and issues can be resolved faster. That efficiency translates into a strong ROI for IT teams that handle a high volume of support requests and are looking to get the most value from their remote support solution. We primarily use SetMe as a standalone remote support solution rather than through direct integrations. That said, the integration experience has been smooth because it fits well into our existing support workflow and works alongside our help desk, Microsoft 365 environment, and other IT tools without requiring significant changes to established processes. I also appreciate that the platform continues to evolve with intelligent features, automation, and ongoing improvements that help streamline remote support and reduce manual effort. Overall, SetMe provides a solid balance of usability, performance, value, and functionality while keeping the experience simple for both technicians and end users.

What I like best about SetMe is its ease of use and the excellent support team. The interface is intuitive, remote connections are quick and reliable, and the team is always responsive when we need assistance. It has made managing and supporting devices across multiple locations much more efficient.