SetMe Reviews & Product Details

I like the ease of use and cost to value ratio. I use this program anywhere from a couple times a day to over 30 times a day to access users' computers. There is rarely any lag, feature set feels almost complete and was easy to implement into our environment. End users have taken well to this change, most noting an improvement in our ability to complete task without having to troubleshoot why we couldn't connect. Review collected by and hosted on G2.com.

User interface feels dated. Much nicer UI wouldn't take much effort and improve the sentiment of users and potential customers. Review collected by and hosted on G2.com.

ease of use for clients you just tell em set.me on the URL bar on top of you navigator hit download give me the code when you have it most people get it. client application is great I recently installed just one to a friend this is separated from our unnatended acces. the software always connects well the framerate and delay is very good even on low speed internet. Review collected by and hosted on G2.com.

crashes on AMD drivers when a client is rebooting so I would hope setme would contact AMD and try and work on this issue, we'd also like support for Linux and maybe a more secure unnatended acces to servers so we can install it on secure servers. Review collected by and hosted on G2.com.

Vendor seems very open to quick to add improvements. It works. It's fast. Good features. LOVE the PASTE clipboard for advanced logon passwords, etc. Able to easily search my entries. Always room for improvement, but best that i know of for my clients. Affordable for me. I use it all day long, every day. Almost always i am remoting to multiple computers to run updates, support, etc. Works seemingly flawlessly. I like the RED outline on the client screen showing something is going on. Review collected by and hosted on G2.com.

Clients are not auto-updated and they are constantly updating due to wonderful updates but it always slows me down trying to remote FAST! I don't want to wait on client updates: there are enough RED lights in town.

Would like a final message to stay on client screen after a disconnect: such as issue resolved, Have a fantastic day! And, maybe a final prompt as well to let the user know their computer was actually remoted to and at what time.

Would like a pre-message to pop-up on clients that says something like: we are about to remote: please save and close any confidential information and click OK to allow remote connection to complete....

Would like a PIN code to start the console so I can lock it when walking away from my computer. Like Telegram's security pin code option.

Would like some upfront jargon saying the connection is encrypted, etc. Review collected by and hosted on G2.com.

SetMe makes it simple for me to have someone connect to the site. The short URL is convenient, and the site loads quickly. I also appreciate that I can connect to both Windows and Mac computers. Setting it up on different machines is straightforward, and accessing my clients remotely through unassisted access is very easy. Review collected by and hosted on G2.com.

Setting up on MACs tends to be a bit more involved, which is common given how the operating system is secured. Every now and then, I encounter a client who lacks patience and ends up launching multiple sessions. This is due to the delay between installing the client and receiving the security warning. Review collected by and hosted on G2.com.

The ease of use, the pricing, and the amount of work and support they constantly put into this software! It's extremely easy to implement, the customer support goes above and beyond, and we utilize it daily. Itigration is seemless, you install an agent and it's good to go. The features are what you'd expect and desire. Review collected by and hosted on G2.com.

Nothing, honestly. It just works the way any teck expects it to. Our team loves it and we have no intention on ever switching. Review collected by and hosted on G2.com.

I love SetMe for its amazing remote capabilities, specifically the ability to quickly connect and fix issues with remote computers. It's super easy to use, and I really like the ability to share and record solutions while working with end users. I can connect to a computer, record my session, and save it for the remote user, which is great for teaching and helping users recover solutions on their own. The ease of connecting to Mac products also influenced my switch to SetMe. The initial setup was super easy, just a quick email to support, and they handled the full migration of my accounts. Review collected by and hosted on G2.com.

I miss the magnifier feature and the ability to share my screen that was available in Fix.Me. Sometimes I am working with a support person and would like to share my screen. The magnifier allowed me to zoom in on only a portion of a screen without having to zoom the entire screen and having to scroll. Review collected by and hosted on G2.com.

SetMe has been excellent for providing remote support. I appreciate being able to place remote monitors in separate windows, which makes it much easier to locate items as they appear, without having to scroll around. The feature that allows me to copy and paste text, applications, and files from my local machine to the remote one is extremely useful. Additionally, having the option for both unattended and on-demand access adds a lot of flexibility. The dashboard for unattended clients allows you to put them in goups making them easier to find. You can also give the friendly names as well as see the actual computer name. I have also used the dashboard to find the OS of a computer and the external ip address of their internet connection. These are just a handful of the many features available and I am sure there are some I haven't even discovered yet. I have used other remote support utilities in my 30+ year career in IT and I can SetMe has been one of the best if not the best I have come across. Almost forgot you can remote into multiple machines simultaneously which is a huge help when doing installs or troubleshooting client server applications. Review collected by and hosted on G2.com.

It's not exactly a complaint—if anything, it's probably a positive—but I do notice that there are a lot of updates whenever I launch the app. I understand these updates are likely improvements, and so far, none have caused any problems. However, they always seem to occur when I'm in a hurry and have several clients needing remote assistance at once. One feature I wish the app offered is the ability to set a timeout or automatically disconnect a remote session if it remains idle for too long, as this may become a requirement for some of my clients in the near future. Review collected by and hosted on G2.com.

Good format and workflow. Especially if you connect with multiple machines at once. Tech support is available, responsive and pretty good. Its refreshing in this era of non-support or using poor implementation of AI to infuriate you.

I use the product EVERY day. Its fabulous for my clients and me. Review collected by and hosted on G2.com.

Its cost structure. I use to buy two licenses so my colleague could share sessions with me. Review collected by and hosted on G2.com.

Setme allows me to be states away and take care of my clients. Easy to use I've only needed to call for support once! I use this thousands of times a week to care for my clients every wishes. Newer features from upgrading from fixme are welcome and help also help state of remote computer. Accounts were switched without any hassle Review collected by and hosted on G2.com.

Screen adjustment options with multiple screens. I would like a button when multiple screens are discovered Review collected by and hosted on G2.com.

Easy to use. Supports both PC's and Mac's. Simple for the person you are supporting to implement. Allows you to setup for unattended usage. Makes it so you can work remotely on another computer as though you are sitting with that computer. I am able to support anyone not just existing customers. It is everything you need. I use it all the time. Review collected by and hosted on G2.com.

I have no issues with this application at all. Review collected by and hosted on G2.com.