- It has very good performance

- It's easy for my clients to get connected to

- It has as every feature that competing products lack at least one of or which doesn't work as well in those products

- It offers a standalone desktop application for managing unattended endpoints, instead of always having to launch through a browser.

- It's competitively priced with all the other products I've tried that aren't as good

- It's made by a Canadian company

- Their support was responsive and helpful when I needed them Review collected by and hosted on G2.com.

I wish there was a pricing tier in between Core and Solo that was cheaper but perhaps offered fewer unattended endpoints. I'm currently paying for Solo, which offers more unattended endpoints than I need but Core doesn't offer any unattended endpoints. Review collected by and hosted on G2.com.

What I like best about SetMe is how simple it is to get an end user connected. Having users go to set.me and launch the client removes much of the confusion that can happen with remote support tools, especially when assisting less technical users. The onboarding process is straightforward and reduces the amount of time spent walking users through setup.

Performance has been reliable, with responsive remote sessions and stable connections that allow me to focus on troubleshooting rather than managing the remote access tool itself. The file transfer capabilities and unattended access features also help streamline support workflows by reducing the need to switch between multiple tools.

From a productivity standpoint, SetMe saves time during support sessions because users can get connected quickly and issues can be resolved faster. That efficiency translates into a strong ROI for IT teams that handle a high volume of support requests and are looking to get the most value from their remote support solution.

We primarily use SetMe as a standalone remote support solution rather than through direct integrations. That said, the integration experience has been smooth because it fits well into our existing support workflow and works alongside our help desk, Microsoft 365 environment, and other IT tools without requiring significant changes to established processes.

I also appreciate that the platform continues to evolve with intelligent features, automation, and ongoing improvements that help streamline remote support and reduce manual effort. Overall, SetMe provides a solid balance of usability, performance, value, and functionality while keeping the experience simple for both technicians and end users. Review collected by and hosted on G2.com.

One area where SetMe could improve is expanding some of its advanced capabilities and integrations. While the current integration experience works well for our environment, deeper integration with common IT service management, ticketing, and workflow tools would make it even more efficient for teams that rely heavily on a connected support stack.

Although performance has been reliable overall, there are times when I would like more advanced session management and administrative features that are available in some longer-established remote support platforms. As the product continues to mature, additional customization and reporting options would be welcome.

From a pricing and ROI perspective, the product delivers good value, but organizations evaluating multiple remote support solutions will naturally compare features across products. Continued expansion of the feature set would make the value proposition even stronger.

The onboarding experience is simple and easy for both technicians and end users, but more built-in guidance, automation, and intelligent features could further reduce manual effort and help streamline support workflows. I appreciate that the platform is actively evolving, and many of these areas appear to be receiving ongoing attention and improvement. Review collected by and hosted on G2.com.

What I like best about SetMe is its ease of use and the excellent support team. The interface is intuitive, remote connections are quick and reliable, and the team is always responsive when we need assistance. It has made managing and supporting devices across multiple locations much more efficient. Review collected by and hosted on G2.com.

Everything is good overall, but sometimes it feels like it has fewer features than I expect. Setme could implement AI or an asset-tracking tool so customers can track things better. Integration is so easy and price are very reasonable. Review collected by and hosted on G2.com.

SetMe is a major upgrade from FixMe.it, which we had been using for many years. The blank screen feature is useful, and being able to paste across both screens is a nice improvement. The unattended installation feature is also very handy. Review collected by and hosted on G2.com.

The only issue we’ve had with TechinLine is the invoicing. They’re a Canadian company operating out of Toronto, Ontario, Canada, and we’re a Canadian company in Waterloo, Ontario, Canada, yet the invoices are in USD. As a result, my accountant always has to make journal entries to adjust for the small penny differences. Review collected by and hosted on G2.com.

The ease of use. This is the absolute best remote tool I've used and I've used several. It's way cheaper. too. The UI is fantastic, the integration is seemless, and the performance is exactly what you want and expect. The support and onboarding is great, but it's so easy I don't see you needing to contact support. Review collected by and hosted on G2.com.

Honestly, there isn't anything I dislike other than the fact I didn't find it sooner. It's phenominal Review collected by and hosted on G2.com.

I really like that SetMe just works seamlessly. I've got a few unattended computers that I can log into anytime, which never worked with TeamViewer. The setup is easy—I just have the end users run the program and give me the ID number, and we never encounter any issues, unlike with some ISPs that blocked TeamViewer. Plus, I find the capability to connect to multiple machines simultaneously and easily switch between clients' multiple monitors incredibly useful. File sharing is straightforward and functions exactly as I need, and overall, everything else seems to work fine. Review collected by and hosted on G2.com.

Nothing really except I'd like a way of doing a custom version of the remote, which I used to do before. So we can put our company name on the actual file so they know which file to run on the desktop when they need remote access. Review collected by and hosted on G2.com.

I like the ease of use and cost to value ratio. I use this program anywhere from a couple times a day to over 30 times a day to access users' computers. There is rarely any lag, feature set feels almost complete and was easy to implement into our environment. End users have taken well to this change, most noting an improvement in our ability to complete task without having to troubleshoot why we couldn't connect. Review collected by and hosted on G2.com.

User interface feels dated. Much nicer UI wouldn't take much effort and improve the sentiment of users and potential customers. Review collected by and hosted on G2.com.

ease of use for clients you just tell em set.me on the URL bar on top of you navigator hit download give me the code when you have it most people get it. client application is great I recently installed just one to a friend this is separated from our unnatended acces. the software always connects well the framerate and delay is very good even on low speed internet. Review collected by and hosted on G2.com.

crashes on AMD drivers when a client is rebooting so I would hope setme would contact AMD and try and work on this issue, we'd also like support for Linux and maybe a more secure unnatended acces to servers so we can install it on secure servers. Review collected by and hosted on G2.com.

Vendor seems very open to quick to add improvements. It works. It's fast. Good features. LOVE the PASTE clipboard for advanced logon passwords, etc. Able to easily search my entries. Always room for improvement, but best that i know of for my clients. Affordable for me. I use it all day long, every day. Almost always i am remoting to multiple computers to run updates, support, etc. Works seemingly flawlessly. I like the RED outline on the client screen showing something is going on. Review collected by and hosted on G2.com.

Clients are not auto-updated and they are constantly updating due to wonderful updates but it always slows me down trying to remote FAST! I don't want to wait on client updates: there are enough RED lights in town.

Would like a final message to stay on client screen after a disconnect: such as issue resolved, Have a fantastic day! And, maybe a final prompt as well to let the user know their computer was actually remoted to and at what time.

Would like a pre-message to pop-up on clients that says something like: we are about to remote: please save and close any confidential information and click OK to allow remote connection to complete....

Would like a PIN code to start the console so I can lock it when walking away from my computer. Like Telegram's security pin code option.

Would like some upfront jargon saying the connection is encrypted, etc. Review collected by and hosted on G2.com.

SetMe is an easy way to connect with users for support, and it also allows unattended sessions with reboot capabilities. This gives techs the ability to update and support machines without needing someone standing in front of the remote host just to reboot it. Review collected by and hosted on G2.com.

I think the former fixme.it and set.me can be confusing for new users when explained over the phone. Having an alias that’s easier to say and understand in a phone conversation could be helpful. Review collected by and hosted on G2.com.