# Best Live Chat Software for Small Business - Page 7 ## How Many Live Chat Software Products Does G2 Track? **Total Products under this Category:** 464 ### Category Stats (Aug 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Callbell (+2.42%) - Among all products in this category, Callbell recorded the largest rating increase compared to last month _Last updated: August 04, 2026_ ## How Does G2 Rank Live Chat Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 100,800+ Authentic Reviews - 464+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Live Chat Software ![G2 Grid® for Live Chat Software plotting products by satisfaction and market presence](https://www.g2.com/categories/live-chat/grids.png?focus%5B%5D=2743&focus%5B%5D=574&focus%5B%5D=3270&focus%5B%5D=1281845&focus%5B%5D=10366&focus%5B%5D=61400&focus%5B%5D=5884&focus%5B%5D=1322078) Highlighted products: Zoho Desk, Zendesk for Customer Service, Fin, WhatsApp Business Platform, Podium, Tidio, Smartsupp, and Shopify Inbox. Underlying data: [Grid® JSON](https://www.g2.com/categories/live-chat/grids.json?focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform&focus%5B%5D=podium&focus%5B%5D=tidio&focus%5B%5D=smartsupp&focus%5B%5D=shopify-inbox&segment=small-business) **Sponsored** ### Text Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind Text is simple: your support team is already your biggest sales channel - no matter if it's working on email, tickets, live chat or messaging apps. And now there's a way to unlock their potential with Text! 🛒 Text AI doesn't just support - it sells In Text, AI agents and human agents share one inbox. But unlike most platforms, the Text AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, Text AI agents keep working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox in Text covers chat, email, Facebook Messenger, SMS, WhatsApp, Instagram, Telegram and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats are unified in one Text interface with shared tagging and routing between communication channels. 🤖 Automation at every level Workflows in Text handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. Text AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations in Text can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the Text AI at your website and it's handling conversations the same day. Text products are trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Text is built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day Text trial today and see how Text transforms support into measurable ROI. No credit card required. Visit text.com for more! [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=191&secure%5Bchosen_at%5D=2026-08-15T10%3A52%3A19Z&secure%5Bdisplayable_resource_id%5D=191&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=191&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1511959&secure%5Bresource_id%5D=191&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Flive-chat%2Fsmall-business%3Fpage%3D7&secure%5Btoken%5D=37b17ac09b9b8747e4233c0d7da4178062df896fb3a904260a98c863e035c854&secure%5Burl%5D=https%3A%2F%2Fwww.text.com%2Ffeatures%2Fai-live-chat%2F%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dg2-clicks&secure%5Burl_type%5D=custom_url) ### [Arena.im](https://www.g2.com/products/arena-im/reviews) Arena is developing the next generation of live engagement tools powered by first party data, to build trusted, live audiences everywhere. Our solutions - Live Chat, Live Blog, CommerceAI) leverage the most popular features from social media to quickly create deep engagement on any platform you manage. Top industry leaders in news publishing and media trust Arena to bring their audiences together on the web, in apps, or at live events (or all three) to engage with content, community and commerce. **Average Rating:** 4.6/5.0 **Total Reviews:** 22 #### How Do G2 Users Rate Arena.im? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Development:** 8.9/10 (Category avg: 8.5/10) - **Customization :** 9.4/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.9/10 (Category avg: 8.1/10) #### Who Is the Company Behind Arena.im? - **Seller:** [Arena.im](https://www.g2.com/sellers/arena-im) - **Year Founded:** 2018 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f5724ff2a9f1fbdb677934d3910b7f98d3b439f283bdc194a46861dd71a20ed3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Farenaim%2F&secure%5Burl_type%5D=linkedin_company_website) 111 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 64% Small, 27% Medium #### What Are Recent G2 Reviews of Arena.im? **["Driving traffic to our website for video curation"](https://www.g2.com/survey_responses/arena-im-review-5213028)** **Rating:** 5.0/5.0 stars _— John K._ [Read full review](https://www.g2.com/survey_responses/arena-im-review-5213028) **["Arena Chat & Q&A Functions"](https://www.g2.com/survey_responses/arena-im-review-5281791)** **Rating:** 4.0/5.0 stars _— Kit Joy C._ [Read full review](https://www.g2.com/survey_responses/arena-im-review-5281791) #### What Are G2 Users Discussing About Arena.im? - [What is Arena.im used for?](https://www.g2.com/discussions/what-is-arena-im-used-for) ### [tawk.to](https://www.g2.com/products/tawk-to/reviews) tawk.to’s messaging and customer management software makes it easy for over six million people to communicate and transact with billions of customers. The most widely used chat application on the planet, tawk.to is ranked #1 with a 98% customer satisfaction score. Monitor and chat with customers in real time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are available for popular CMS and eCommerce platforms such as WordPress, Wix, Squarespace and BigCommerce. tawk.to is easy to use across all devices and provides 24/7 live support. **Average Rating:** 4.5/5.0 **Total Reviews:** 197 #### How Do G2 Users Rate tawk.to? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Development:** 8.4/10 (Category avg: 8.5/10) - **Customization :** 8.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) #### Who Is the Company Behind tawk.to? - **Seller:** [tawk.to](https://www.g2.com/sellers/tawk-to) - **Year Founded:** 2012 - **HQ Location:** Las Vegas, NV - **Twitter:** @tawktotawk 5,658 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aa83ab7af5e2275ad1a03e1534e4f094081e335a082675ff8ab2b5c3c3dc7b02&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5611254%2F&secure%5Burl_type%5D=linkedin_company_website) 128 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 73% Small, 24% Medium #### What Do G2 Reviewers Say About tawk.to? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of tawk.to, finding it simple to set up and manage confidently. - Users find the **easy setup** of tawk.to straightforward, making integration and sharing with colleagues a breeze. - Users love the **affordability** of tawk.to, finding it easy to use and valuable for their budget. - Users appreciate the **ease of use and quick setup** of Tawk.to, making managing customer chats efficient. - Users value the **simple integration and setup** of tawk.to, making it easy to use and share with others. ##### Cons - Users experience **missed chat communications** and limited customization options, affecting their overall satisfaction with Tawk.to. - Users note some **limitations in customization and reporting** that may hinder the overall live chat experience with Tawk.to. - Users find Tawk.to offers **limited features** , making customization and advanced analytics less effective for their needs. - Users note that Tawk.to can be **expensive** for advanced features, hindering full branding and customization options. - Users find the **inadequate reporting** in Tawk.to limits their ability to analyze chat performance effectively. #### What Are Recent G2 Reviews of tawk.to? **["Interactive Interface with Helpful Automation and AI"](https://www.g2.com/survey_responses/tawk-to-review-12459044)** **Rating:** 4.5/5.0 stars _— Sushmeet S._ [Read full review](https://www.g2.com/survey_responses/tawk-to-review-12459044) **["Great reliable Live Chat for Real-Time Customer Engagement"](https://www.g2.com/survey_responses/tawk-to-review-12698583)** **Rating:** 5.0/5.0 stars _— Bachchan J._ [Read full review](https://www.g2.com/survey_responses/tawk-to-review-12698583) #### What Are G2 Users Discussing About tawk.to? - [What is tawk.to used for?](https://www.g2.com/discussions/what-is-tawk-to-used-for) - 1 comment ### [iAdvize](https://www.g2.com/products/iadvize/reviews) iAdvize is an AI Shopping Assistant designed to turn more shoppers into customers by delivering sales-first AI that knows when and how to sell. Unlike traditional chatbots built for support, our platform is purpose-built for e-commerce conversion—removing buying blockers, answering critical pre-purchase questions, and guiding shoppers confidently toward checkout. At the heart of iAdvize is a proactive, brand-aligned AI that engages shoppers at the moments that matter most. Whether they're navigating a complex catalog on a product listing page, hesitating on a product detail page, or stalling at checkout, the AI Shopping Assistant surfaces personalized recommendations, instant answers, and seamless add-to-cart flows—all within a branded conversational experience. iAdvize powers digital conversations for more than 350 brands, generating over $1 billion in annual online revenue. We've analyzed millions of shopper interactions across every touchpoint and used those insights to build a platform that adapts to your tone of voice, reflects your brand identity, and continuously improves based on real performance data. Our AI Designer gives you complete control: upload your product catalog, configure tone and behavior, and create custom workflows without touching code. The Campaign Manager lets you deploy strategically—targeting by page type, traffic source, or shopper behavior to trigger the right engagement at the right time. And with Shopper Insights, you get full transparency into how every AI interaction impacts your KPIs, from engagement rates to conversion lift and average order value. Built with a dedicated Shopify integration for plug-and-play deployment, iAdvize is also e-commerce platform agnostic—integrating seamlessly with any storefront. Non-technical teams can configure, test, and optimize without developer resources, enabling fast experimentation and measurable impact. From proactive engagement widgets and smart product discovery to cross-sell recommendations and checkout support, iAdvize delivers the speed and clarity shoppers need to move from browsing to buying—with confidence. **Average Rating:** 4.7/5.0 **Total Reviews:** 29 #### How Do G2 Users Rate iAdvize? - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Lead Development:** 7.7/10 (Category avg: 8.5/10) - **Customization :** 8.8/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.1/10 (Category avg: 8.1/10) #### Who Is the Company Behind iAdvize? - **Seller:** [iAdvize](https://www.g2.com/sellers/iadvize) - **Year Founded:** 2010 - **HQ Location:** Nantes, France - **Twitter:** @iadvize 7,328 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c365bd942dd530e8b21dbb5055588f3a43eeedbdad79b2a874817194203ebb2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F535762%2F&secure%5Burl_type%5D=linkedin_company_website) 184 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 42% Medium, 35% Large #### What Do G2 Reviewers Say About iAdvize? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **helpfulness** of iAdvize, significantly reducing workload while improving customer engagement and conversion rates. - Users appreciate the **exceptional customer engagement** provided by iAdvize, elevating interactions and driving meaningful results. - Users praise the **exceptional customer support** from iAdvize, highlighting its engagement and commitment to their success. - Users appreciate the **user-friendly interface** of iAdvize, making configuration and operation seamless and intuitive. - Users value the **high level of engagement** from iAdvize, leading to successful integrations and increased sales. ##### Cons - Users find it **inconvenient that messaging conversations can't connect to Microsoft Teams** , impacting team collaboration. - Users find it **inconvenient due to connectivity issues** between messaging conversations and Microsoft Teams, disrupting workflow. - Users find **missing features** in iAdvize, like an inadequate queue system and limited reporting capabilities, frustrating. - Users find the **inadequate reporting** in iAdvize limits insights, impacting the overall effectiveness and user experience. - Users feel frustrated by the **integration issues** with Microsoft Teams, making communication less seamless. #### What Are Recent G2 Reviews of iAdvize? **["A Powerful AI Shopping Assistant with Excellent Reporting"](https://www.g2.com/survey_responses/iadvize-review-13215789)** **Rating:** 5.0/5.0 stars _— Verified User in Pharmaceuticals_ [Read full review](https://www.g2.com/survey_responses/iadvize-review-13215789) **["iAdvize Boosts Product Discovery and Conversational Commerce on LG.com"](https://www.g2.com/survey_responses/iadvize-review-12791707)** **Rating:** 4.5/5.0 stars _— Girish J._ [Read full review](https://www.g2.com/survey_responses/iadvize-review-12791707) #### What Are G2 Users Discussing About iAdvize? - [What is iAdvize used for?](https://www.g2.com/discussions/what-is-iadvize-used-for) - 1 upvote ### [DemandHub](https://www.g2.com/products/demandhub/reviews) DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 58 #### How Do G2 Users Rate DemandHub? - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Lead Development:** 10.0/10 (Category avg: 8.5/10) - **Customization :** 8.3/10 (Category avg: 8.5/10) - **Co-Browsing:** 2.5/10 (Category avg: 8.1/10) #### Who Is the Company Behind DemandHub? - **Seller:** [DemandHub](https://www.g2.com/sellers/demandhub) - **HQ Location:** Mississauga, Ontario - **Twitter:** @DemandHub - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f43701f29f7cd95ab86731531b0157ba9f499412b9f4eafa24e53e34acf46e77&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdemandhub%2F&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Automotive, Hospital & Health Care - **Company Size:** 95% Small, 3% Medium #### What Do G2 Reviewers Say About DemandHub? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **responsive and efficient support** from DemandHub, resolving issues and saving time effectively. - Users praise DemandHub for its **responsive and effective customer support** , resolving issues promptly and efficiently. - Users appreciate the **ease of use** of DemandHub, finding it time-saving and user-friendly with helpful support options. - Users appreciate the **quick responsiveness and effectiveness** of DemandHub, enhancing efficiency and saving valuable time. - Users value the **efficiency** of DemandHub, as it resolves issues swiftly and automates tasks to save time. ##### Cons - Users are disappointed by the lack of **Dark Mode** in DemandHub, which limits personalization and comfort during use. - Users desire a **Dark Mode** feature in DemandHub to improve usability and reduce eye strain. #### What Are Recent G2 Reviews of DemandHub? **["Effortless Google Review Integration with Rapid Support"](https://www.g2.com/survey_responses/demandhub-review-12404501)** **Rating:** 5.0/5.0 stars _— Marion M._ [Read full review](https://www.g2.com/survey_responses/demandhub-review-12404501) **["Automation and Quick Responses Elevate Our Practice"](https://www.g2.com/survey_responses/demandhub-review-12310659)** **Rating:** 4.5/5.0 stars _— Doug P._ [Read full review](https://www.g2.com/survey_responses/demandhub-review-12310659) #### What Are G2 Users Discussing About DemandHub? - [What is DemandHub used for?](https://www.g2.com/discussions/what-is-demandhub-used-for) ### [MyAlice](https://www.g2.com/products/myalice/reviews) The all-in-one customer communication tool for socially active Shopify and WooCommerce brands. Social is the new e-commerce. Customers now treat your brand like a human and want to chat with you on multiple channels. So, we created the modern way to sell and support on support media with conversations. Unlock social commerce for your e-commerce brand in five easy steps to grow your business, build genuine customer relationships, and spend less time on closing orders. 1. Support and sell from one inbox Like you, we also hate switching between countless social apps, websites, and stores. So, manage all your social channels, live chat, and e-commerce orders from one shared inbox. 2. Manage your e-commerce orders View and search your inventory, create or update orders, share product images, view customer details — all without leaving your inbox. 3. Save time and resources on support Deploy no-code chatbots in minutes to save hours on support, auto-respond to common queries, and automate conversations in multiple languages. 4. Collaborate with your teammates Get a full-fledged ticketing tool to assign automatically, reassign members, create canned responses, add tags, and leave notes to support customers the shared way. 5. Take better decisions without even trying = Generate automatic reports on users, sales, agent efficiency, and customer ratings to take better decisions for your team. TLDR: MyAlice brings everything an e-commerce business needs — social media channels, live chat, chatbot, store inventory, payment gateway, a mobile app — all under one platform so that you can sell and support on the go. Anytime. Anywhere. Integrates with your WooCommerce or Shopify store, website, mobile app, and popular social channels like Facebook, Messenger, Instagram, WhatsApp, Viber, Telegram, and Line. Sign up for a free account today or get migration assistance to switch from Gorgias, Delightchat, Richpanel, eDesk, Freshdesk. **Average Rating:** 4.5/5.0 **Total Reviews:** 28 #### How Do G2 Users Rate MyAlice? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Development:** 9.0/10 (Category avg: 8.5/10) - **Customization :** 9.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.8/10 (Category avg: 8.1/10) #### Who Is the Company Behind MyAlice? - **Seller:** [Alice Labs Pte. Ltd.](https://www.g2.com/sellers/alice-labs-pte-ltd) - **Year Founded:** 2021 - **HQ Location:** Dubai, AE - **Twitter:** @myaliceai 165 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1011e3f1321c5c1c57b467ab3a15f9ac20f3e9ea918c5fd40fd63757b2b3d953&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmyaliceai%2F&secure%5Burl_type%5D=linkedin_company_website) 47 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail - **Company Size:** 100% Small #### What Are Recent G2 Reviews of MyAlice? **["Since I've started using MyAlice, it has definitely saved me a lot of time"](https://www.g2.com/survey_responses/myalice-review-5431184)** **Rating:** 4.5/5.0 stars _— Emmanuel A._ [Read full review](https://www.g2.com/survey_responses/myalice-review-5431184) **["Omnichannel support for mystore"](https://www.g2.com/survey_responses/myalice-review-5430718)** **Rating:** 4.0/5.0 stars _— Cluevest A._ [Read full review](https://www.g2.com/survey_responses/myalice-review-5430718) #### What Are G2 Users Discussing About MyAlice? - [What is MyAlice used for?](https://www.g2.com/discussions/what-is-myalice-used-for) ### [Zowie](https://www.g2.com/products/zowie/reviews) Zowie is the Customer AI platform, equipping enterprises with AI Agents that handle every customer interaction — replacing outdated clicks and forms with natural, human-like conversations. Today’s customers don’t want to navigate websites, search knowledge bases, or wait on hold. They want to say what they need — and get it done instantly. Zowie makes that possible. With Zowie AI Agents, brands unlock: - End-to-end automation of complex processes, not just basic FAQs - Flawless accuracy, following your business rules — no hallucinations - Seamless integration with your tech stack, from CRMs to fulfillment systems - Conversations that feel natural — powered by generative AI and guided by your data Built for mid-market and enterprise businesses, Zowie empowers leaders across customer service, operations, and IT to transform the way they serve customers — faster, smarter, and more cost-efficiently. The future of customer experience isn’t a better website. It’s a conversation. Zowie makes it happen. **Average Rating:** 4.7/5.0 **Total Reviews:** 70 #### How Do G2 Users Rate Zowie? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Lead Development:** 9.3/10 (Category avg: 8.5/10) - **Customization :** 8.9/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.2/10 (Category avg: 8.1/10) #### Who Is the Company Behind Zowie? - **Seller:** [Zowie Inc.](https://www.g2.com/sellers/zowie-inc) - **Year Founded:** 2019 - **HQ Location:** New York - **Twitter:** @ZowieAI 144 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=76677f75ee5e5e3559e6a8e32c4122ec2443982c7aa881fd347c59879ab35d54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18129228%2F&secure%5Burl_type%5D=linkedin_company_website) 100 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Retail, Consumer Services - **Company Size:** 48% Small, 40% Medium #### What Do G2 Reviewers Say About Zowie? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate Zowie's **automated handling of inquiries** , enhancing efficiency and reducing agent workload significantly. - Users praise the **intuitive and easy-to-use platform** of Zowie, making operations efficient and straightforward. - Users value the **efficient and fast implementation** by Zowie, enhancing their e-commerce experience with ease. - Users commend Zowie for its **efficient automation** , enabling quick and seamless integration tailored for e-commerce needs. - Users value the **intuitive support** from the Zowie team, enhancing their experience with easy tool operation. ##### Cons - Users find the **limited features** of Zowie, especially in reporting and integration, to be quite frustrating. - Users find the **reporting module lacking** , especially regarding integration with BI tools and advanced reporting features. - Users experience **language confusion** and occasional bugs with Zowie, which can lead to frustrating delays in resolutions. - Users find the **complexity of the UI** challenging, especially when creating intricate workflows that appear messy. - Users find the **analytics data less accessible** , desiring quicker, more useful feedback instead of digging for information. #### What Are Recent G2 Reviews of Zowie? **["Zowie is the easiest and most adjustable chat solution I've ever seen."](https://www.g2.com/survey_responses/zowie-review-9756941)** **Rating:** 5.0/5.0 stars _— Dawid T._ [Read full review](https://www.g2.com/survey_responses/zowie-review-9756941) **["great bot solution for small and large organizations"](https://www.g2.com/survey_responses/zowie-review-9710346)** **Rating:** 4.5/5.0 stars _— Piotr P._ [Read full review](https://www.g2.com/survey_responses/zowie-review-9710346) #### What Are G2 Users Discussing About Zowie? - [How do I know my Zowie DPI?](https://www.g2.com/discussions/how-do-i-know-my-zowie-dpi) - [Why are Zowie mice so popular?](https://www.g2.com/discussions/why-are-zowie-mice-so-popular) - [Are Zowie gaming mice good?](https://www.g2.com/discussions/are-zowie-gaming-mice-good) - 1 comment - [Does Zowie have software?](https://www.g2.com/discussions/does-zowie-have-software) ### [Lime Connect (formerly Userlike)](https://www.g2.com/products/lime-connect-formerly-userlike/reviews) is Germany's leading AI-Agent platform for customer communication. AI Agents automate complete service processes, integrated into your existing systems and developed in Germany for maximum security. All customer messages from website chat, WhatsApp, Facebook Messenger, Instagram, Telegram, email, and more are centralized in Lime Connect's Message Center. AI Agents resolve recurring requests end-to-end, while professional service features such as voice messages, live translations, intelligent routing, and browser-based video calls with screen sharing support teams when human expertise is needed. The mobile app ensures that customer interactions can be managed anytime, anywhere. Connect AI takes your customer service to the next level. Deploy autonomous AI Agents that handle up to 70% of interactions independently, automate workflows, and update integrated systems such as your CRM or commerce platform. With our visual no-code Workflow Builder, you can structure and automate business processes efficiently—defining triggers, conditions, and actions via drag and drop, without any programming knowledge. In combination with Connect AI, workflows can be enhanced with intelligent decision logic, enabling faster responses while reducing manual work. The AI Copilot supports your service team by summarizing conversations, suggesting responses, and providing relevant knowledge in real time. Both features improve efficiency, reduce costs, and maintain high-quality customer interactions. Lime Connect also provides tools for lead generation and follow-up, including a modern website messenger and WhatsApp Campaigns for direct, personalized communication with customers. Existing chatbots can be integrated via the chatbot API to extend your AI capabilities. Since Lime Connect was founded over 10 years ago, data protection has always been a top priority. All data is stored securely on German servers making Lime Connect a GDPR-compliant customer messaging solution. With its secure data infrastructure and special features, Lime Connect guarantees data protection and security for your customers, your employees and your company as a whole. Lime Connect is suitable for all company sizes because the software is flexible and adapts to your needs and goals. Small and medium-sized companies, as well as large corporations such as Toyota and Hermes, already rely on Lime Connect. **Average Rating:** 4.4/5.0 **Total Reviews:** 441 #### How Do G2 Users Rate Lime Connect (formerly Userlike)? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Lead Development:** 8.1/10 (Category avg: 8.5/10) - **Customization :** 8.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.5/10 (Category avg: 8.1/10) #### Who Is the Company Behind Lime Connect (formerly Userlike)? - **Seller:** [Lime Connect](https://www.g2.com/sellers/lime-connect) - **Year Founded:** 2011 - **HQ Location:** Cologne, Germany - **Twitter:** @userlike 5,037 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4ad50a9a78d438a80aca6be6f781a627e4f90eb0e8d005ff3d1fabe5255379cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2855046%2F&secure%5Burl_type%5D=linkedin_company_website) 46 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 80% Small, 16% Medium #### What Do G2 Reviewers Say About Lime Connect (formerly Userlike)? _AI-generated summary from verified user reviews_ ##### Pros - Users praise the **easy WhatsApp implementation** , which simplifies their customer management processes significantly. - Users love the **easy WhatsApp integration** , simplifying their customer management process significantly. - Users find **WhatsApp integration** effortless, enhancing their experience in managing customer interactions smoothly. - Users praise the **easy WhatsApp implementation** of Lime Connect, simplifying customer management significantly. - Users love the **easy WhatsApp integration** , making customer management seamless and efficient. ##### Cons - Users find the product **expensive** , which may deter some despite its functionality. - Users find the **bland design** of Lime Connect lacking, despite acknowledging its functionality and pricing concerns. #### What Are Recent G2 Reviews of Lime Connect (formerly Userlike)? **["AI Power and Ease of Use"](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654)** **Rating:** 4.0/5.0 stars _— Nello P._ [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8977654) **["I did research for my client that was building a new website and Userlike floated to the top."](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512)** **Rating:** 5.0/5.0 stars _— Randy R._ [Read full review](https://www.g2.com/survey_responses/lime-connect-formerly-userlike-review-8968512) #### What Are G2 Users Discussing About Lime Connect (formerly Userlike)? - [What is Userlike used for?](https://www.g2.com/discussions/what-is-userlike-used-for) ### [Manago AI](https://www.g2.com/products/manago-ai/reviews) Manago AI is a Customer Engagement Platform that helps marketers connect their data, understand every customer, communicate on every channel and drive results. Trusted by 2,000+ brands, Manago AI gives marketers the speed, clarity and confidence to move from idea to live campaign in minutes across email, SMS, WhatsApp and web. No technical resource required. **Average Rating:** 4.4/5.0 **Total Reviews:** 301 #### How Do G2 Users Rate Manago AI? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Lead Development:** 8.9/10 (Category avg: 8.5/10) - **Customization :** 8.7/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.8/10 (Category avg: 8.1/10) #### Who Is the Company Behind Manago AI? - **Seller:** [Manago AI](https://www.g2.com/sellers/manago-ai) - **Year Founded:** 2011 - **HQ Location:** Kraków, PL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8eb345398120d398ea4bb930e0425b463c76b02cc38f5653c365788bd66d2dc0&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5134015%2F&secure%5Burl_type%5D=linkedin_company_website) 349 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing Automation Specialist, Marketing Specialist - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 56% Small, 36% Medium #### What Do G2 Reviewers Say About Manago AI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **flexibility and adaptability** of Manago AI, enabling customized solutions for their marketing automation needs. - Users appreciate the **automation efficiency** of SALESmanago, enabling custom integrations and enhanced marketing capabilities seamlessly. - Users commend the **excellent customer support** from SALESmanago, noting responsiveness and helpfulness throughout their partnership. - Users commend the **advanced campaign automation and seamless Salesforce integration** , enhancing their marketing strategy effectively. - Users appreciate the **intuitive email builder** in SALESmanago, greatly enhancing customer communication and automation efficiency. ##### Cons - Users experience a **steep learning curve** with Manago AI, requiring time and effort to achieve optimal setup. - Users find the **interface not intuitive** , making it challenging to navigate and utilize all features effectively. - Users find some aspects of the platform to be **complex and user-unfriendly** , affecting overall usability and function access. - Users find the **complexity** of Manago AI challenging, as not all functions are easily accessible or user-friendly. - Users report **feature issues** including limited SMS integration and difficult navigation for less frequently used tools. #### What Are Recent G2 Reviews of Manago AI? **["Intuitive, Feature-Rich Newsletter Builder with Reliable Automations and Great Support"](https://www.g2.com/survey_responses/manago-ai-review-12970320)** **Rating:** 4.0/5.0 stars _— Paulina ._ [Read full review](https://www.g2.com/survey_responses/manago-ai-review-12970320) **["A solid platform for marketing automation"](https://www.g2.com/survey_responses/manago-ai-review-13135615)** **Rating:** 5.0/5.0 stars _— Martyna K._ [Read full review](https://www.g2.com/survey_responses/manago-ai-review-13135615) #### What Are G2 Users Discussing About Manago AI? - [What is SALESmanago used for?](https://www.g2.com/discussions/what-is-salesmanago-used-for) ### [Plivo](https://www.g2.com/products/plivo/reviews) Plivo is a voice-first AI agent platform designed to streamline multi-channel customer engagement through various communication methods, including phone calls, chat, WhatsApp, SMS, email, and Slack. This innovative solution caters to consumer-facing businesses that aim to enhance their customer interactions by utilizing conversational AI agents. These agents are capable of initiating, answering, assisting, and completing customer conversations, delivering interactions that mimic human-like, natural-sounding dialogue across both voice and messaging channels. The platform is particularly beneficial for businesses looking for efficient customer communications without the need for extensive technical expertise. With Vibe, Plivo’s no-code AI agent builder, users can create and deploy custom voice agents simply by providing straightforward instructions in English. This user-friendly approach eliminates the need for programming skills, making it accessible to a wider range of users, from small businesses to large enterprises. The combination of built-in enterprise-grade telephony, deep partnerships with leading Text-to-Speech (TTS), Speech-to-Text (STT), and Large Language Model (LLM) providers allow companies to design production-ready low-latency (\<500ms) voice AI agents at scale, with minimal operational overhead. The seamless integration with popular CRM and support tools further enhances its utility, allowing organisations to leverage existing systems and workflows. This capability is particularly valuable for companies seeking to maintain consistent customer experiences across multiple channels while ensuring that their AI agents can handle a variety of customer inquiries effectively. Plivo’s platform stands out for its vertically integrated Voice AI stack that unifies built-in telephony, speech recognition, synthesis, and reasoning layers in one low-latency system. This integration eliminates the complexity of stitching together multiple vendors, giving enterprises real-time responsiveness, carrier-grade reliability, and full control over voice quality. Combined with Plivo’s no-code Vibe builder and proven CPaaS infrastructure, businesses can move from prototype to production voice agent in minutes, not months. In addition to its AI agent capabilities, Plivo offers an enterprise-grade Communications Platform as a Service (CPaaS) suite. This suite includes essential tools such as SMS API, Voice API, WhatsApp API, Verify API, Number Masking, and SIP Trunking. These features provide enterprises with programmatic control over their voice and messaging infrastructure, enabling them to tailor communication strategies to their specific needs. By combining advanced AI technology with robust communication tools, Plivo equips businesses with the resources necessary to enhance customer engagement and drive operational efficiency. **Average Rating:** 4.5/5.0 **Total Reviews:** 743 #### How Do G2 Users Rate Plivo? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Customization :** 6.7/10 (Category avg: 8.5/10) #### Who Is the Company Behind Plivo? - **Seller:** [Plivo](https://www.g2.com/sellers/plivo-2880e029-89f5-4ba3-8133-8e791654a76e) - **Year Founded:** 2011 - **HQ Location:** Austin, TX - **Twitter:** @plivo 12,543 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3aeb5e00415164e56e6708cc6ea032c2a52d58673d747d8868e52c569caee347&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fplivo-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 198 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, CTO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 78% Small, 17% Medium #### What Do G2 Reviewers Say About Plivo? _AI-generated summary from verified user reviews_ ##### Pros - Users find Plivo's **ease of use** impressive, making setup and API integration straightforward and accessible. - Users highlight the **responsive customer support** from Plivo, providing effective assistance during critical moments. - Users highlight the **affordable pricing and great support** from Plivo, making it easy to integrate and scale. - Users appreciate the **affordable pricing** of Plivo, offering excellent value compared to competitors without sacrificing quality. - Users appreciate the **high quality of Plivo's APIs** , enjoying seamless integration and reliable performance over six years. ##### Cons - Users face **poor customer support** with unprofessional communication and minimal assistance in resolving critical issues. - Users find Plivo to be **expensive** , with pricing inconsistent and potentially higher compared to competitors. - Users feel that Plivo has **limited features** , lacking advanced tools and integrations compared to competitors. - Users experience **messaging issues** with Plivo, including slow support and problems with SMS log retrieval. - Users find the **interface un-intuitive** , complicating the overall experience and hindering effective use of the platform. #### What Are Recent G2 Reviews of Plivo? **["Super simple and satisfying"](https://www.g2.com/survey_responses/plivo-review-12040188)** **Rating:** 4.5/5.0 stars _— Majd K._ [Read full review](https://www.g2.com/survey_responses/plivo-review-12040188) **["Quick, Responsive Support and Helpful Sub-Account Breakdowns"](https://www.g2.com/survey_responses/plivo-review-12879964)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/plivo-review-12879964) #### What Are G2 Users Discussing About Plivo? - [What is Plivo used for?](https://www.g2.com/discussions/what-is-plivo-used-for) ### [Atlas Support](https://www.g2.com/products/atlas-support/reviews) Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: 👋 Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. 📹 Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording. 🤖 Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience. 💬 Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center. 📬 Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface. 📊 Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox. ⌨️ Keyboard First: Take any action and navigate throughout the app with just a few keystrokes. **Average Rating:** 4.9/5.0 **Total Reviews:** 23 #### How Do G2 Users Rate Atlas Support? - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Lead Development:** 9.3/10 (Category avg: 8.5/10) - **Customization :** 8.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 9.7/10 (Category avg: 8.1/10) #### Who Is the Company Behind Atlas Support? - **Seller:** [Atlas Support Inc](https://www.g2.com/sellers/atlas-support-inc) - **Year Founded:** 2021 - **HQ Location:** Pleasanton, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1a0d25769830f7f662c3dc671f7e16ec4bc551ad739324df9894f2e37f79f5ae&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fatlas-support-inc&secure%5Burl_type%5D=linkedin_company_website) 22 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Financial Services - **Company Size:** 87% Small, 13% Medium #### What Do G2 Reviewers Say About Atlas Support? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **helpful support team** of Atlas Support for their responsiveness and tailored solutions, enhancing user experience. - Users praise the **fast and responsive support team** of Atlas Support, ensuring a smooth and effective experience. - Users praise the **ease of use** of Atlas Support, finding it intuitive and supportive for seamless customer interactions. - Users value the **customizability** of Atlas Support, enabling tailored solutions that meet specific organizational needs. - Users love the **intuitive interface** of Atlas Support, which simplifies navigation and enhances the overall user experience. ##### Cons - Users suggest that improved **reporting capabilities** would enhance Atlas Support by offering deeper insights and custom analytics. - Users find the **difficult implementation** process challenging initially, but successful setup leads to positive experiences. - Users experience some **integration issues** with Atlas Support, requiring assistance during setup but overall enjoying the results. - Users dislike the **ticketing issues** where Atlas creates new tickets for email replies, though it's not a major problem. - Users find the **automatic ticket creation from email replies** inconvenient, though it’s not a major issue. #### What Are Recent G2 Reviews of Atlas Support? **["Efficient, User-Friendly, and Backed by a Great Support Team"](https://www.g2.com/survey_responses/atlas-support-review-10860948)** **Rating:** 4.0/5.0 stars _— Damian T._ [Read full review](https://www.g2.com/survey_responses/atlas-support-review-10860948) **["A Game-Changer for Our Team!"](https://www.g2.com/survey_responses/atlas-support-review-10580532)** **Rating:** 5.0/5.0 stars _— Eurish N._ [Read full review](https://www.g2.com/survey_responses/atlas-support-review-10580532) ### [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences. **Average Rating:** 4.4/5.0 **Total Reviews:** 469 #### How Do G2 Users Rate Freshchat? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Development:** 8.4/10 (Category avg: 8.5/10) - **Customization :** 8.5/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.2/10 (Category avg: 8.1/10) #### Who Is the Company Behind Freshchat? - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc 19,020 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website) 7,505 employees on LinkedIn® - **Ownership:** NASDAQ: FRSH #### Who Uses This Product? - **Who Uses This:** Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 59% Small, 36% Medium #### What Do G2 Reviewers Say About Freshchat? _AI-generated summary from verified user reviews_ ##### Pros - Users find Freshchat's **ease of use** remarkable, allowing quick automation setups and seamless customer interactions. - Users appreciate the **convenience of multiple channels** in Freshchat, enhancing customer support efficiency and personalization. - Users appreciate the **user-friendly interface and features** of FreshChat for efficient customer support management. - Users appreciate the **ease of Automations** in Freshchat, enabling quick resolutions and customizable user interactions. - Users value the **seamless integrations** of Freshchat, streamlining customer support across multiple channels effortlessly. ##### Cons - Users find that Freshchat's **AI limitations** hinder advanced automation and complex routing compared to competitors. - Users experience **chatbot issues** with Freddy AI, citing limited automation and understanding affecting overall efficiency. - Users experience **chat issues** with confusing dashboards, missed notifications, and limited message editing options. - Users find the **learning curve steep** due to tricky custom reports and complex chatbot setup. - Users find Freshchat's **limited AI capabilities** inadequate for nuanced automation and complex routing compared to competitors. #### What Are Recent G2 Reviews of Freshchat? **["Freshchat Keeps Live Support Chats Organized with a Clean, Intuitive Interface"](https://www.g2.com/survey_responses/freshchat-review-13239090)** **Rating:** 4.5/5.0 stars _— Muhammed A._ [Read full review](https://www.g2.com/survey_responses/freshchat-review-13239090) **["Fresh Experience with Intuitive Agent Builder"](https://www.g2.com/survey_responses/freshchat-review-12923561)** **Rating:** 4.5/5.0 stars _— Akshat K._ [Read full review](https://www.g2.com/survey_responses/freshchat-review-12923561) ### [Pure Chat](https://www.g2.com/products/pure-chat/reviews) Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today! **Average Rating:** 4.4/5.0 **Total Reviews:** 205 #### How Do G2 Users Rate Pure Chat? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Lead Development:** 7.9/10 (Category avg: 8.5/10) - **Customization :** 8.2/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.1/10 (Category avg: 8.1/10) #### Who Is the Company Behind Pure Chat? - **Seller:** [Pure Chat](https://www.g2.com/sellers/pure-chat) - **Year Founded:** 2012 - **HQ Location:** Scottsdale, AZ - **Twitter:** @PureChat 1,460 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=37196ec2b94c2659cf443847eab134ac198d780c11be7d26f45ddd0e342d9383&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9296758%2F&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Customer Service Representative - **Top Industries:** Computer Software, Financial Services - **Company Size:** 57% Small, 32% Medium #### What Do G2 Reviewers Say About Pure Chat? _AI-generated summary from verified user reviews_ ##### Pros - Users admire the **ease of use** of Pure Chat, enjoying quick setup and intuitive interface for effective communication. - Users value the **easy setup** process of Pure Chat, making implementation quick and hassle-free. - Users love the **easy-to-use UI** and appreciate features like live monitoring and report downloads. - Users appreciate the **easy-to-use UI** of Pure Chat, making setup and report management hassle-free. ##### Cons - Users report **bugs with notifications** , which often fail to work and lack customizable reporting options. - Users find the **inadequate reporting** in Pure Chat limits their ability to access customized data effectively. - Users are dissatisfied with the **inability to delete chats** , as it doesn't meet their requirements effectively. #### What Are Recent G2 Reviews of Pure Chat? **["Cost-Effective Live Chat with Quick Setup"](https://www.g2.com/survey_responses/pure-chat-review-12460173)** **Rating:** 5.0/5.0 stars _— Verified User in Retail_ [Read full review](https://www.g2.com/survey_responses/pure-chat-review-12460173) **["Reliable and easy to use"](https://www.g2.com/survey_responses/pure-chat-review-11787781)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/pure-chat-review-11787781) #### What Are G2 Users Discussing About Pure Chat? - [What is Pure Chat used for?](https://www.g2.com/discussions/what-is-pure-chat-used-for) - [What is Purechat?](https://www.g2.com/discussions/what-is-purechat) - [Is pure chat safe?](https://www.g2.com/discussions/is-pure-chat-safe) - [How does pure chat work?](https://www.g2.com/discussions/how-does-pure-chat-work) ### [Customerly](https://www.g2.com/products/customerly/reviews) Customerly is the AI customer support platform built around Aura — an autonomous AI agent that resolves and act on 81% of live chat, Whatsapp and email conversations end-to-end at a 4.3 CSAT, grounded in your own help center and product data so the answers are actually right. **Average Rating:** 4.4/5.0 **Total Reviews:** 38 #### How Do G2 Users Rate Customerly? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Lead Development:** 8.3/10 (Category avg: 8.5/10) - **Customization :** 7.9/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.3/10 (Category avg: 8.1/10) #### Who Is the Company Behind Customerly? - **Seller:** [Customerly](https://www.g2.com/sellers/customerly) - **Company Website:** www.customerly.io - **Year Founded:** 2017 - **HQ Location:** Dublin, IE - **Twitter:** @customerlyio 162 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=00ff5c866a309c40ca63461fcc23e7514d27dcb1fc11b398c4c05d3cf92a8e6e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10980230%2F&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 74% Small, 24% Medium #### What Do G2 Reviewers Say About Customerly? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **quick and helpful customer support** of Customerly, enhancing their overall experience and satisfaction. - Users value the **efficient automation and user-friendly interface** of Customerly, greatly improving their support management experience. - Users enjoy the **efficient automation** features of Customerly, significantly improving response times and team collaboration. - Users praise the **helpful support team** of Customerly, ensuring smooth operations and quick problem-solving for businesses. - Users highlight the **quick setup** of Customerly, making it easy to customize for their business needs. ##### Cons - Users express concerns over **pricey plans** and limited integrations, which detracts from the overall value of Customerly. - Users find Customerly's **cost limitations** challenging due to pricey plans and limited integrations impacting effectiveness. - Users find the **pricing of Customerly expensive** with limited integrations and occasional bugs affecting experience. - Users find the **AI limitations** frustrating, preferring human assistance over automated responses for user help. - Users are frustrated by **persistent bugs** including notification issues and slow response times for support queries. #### What Are Recent G2 Reviews of Customerly? **["It changed our way to support clients"](https://www.g2.com/survey_responses/customerly-review-10827020)** **Rating:** 4.5/5.0 stars _— Alberto C._ [Read full review](https://www.g2.com/survey_responses/customerly-review-10827020) **["Agile, intuitive solution with impeccable customer service"](https://www.g2.com/survey_responses/customerly-review-10847842)** **Rating:** 5.0/5.0 stars _— Francisco D._ [Read full review](https://www.g2.com/survey_responses/customerly-review-10847842) #### What Are G2 Users Discussing About Customerly? - [What is Customerly used for?](https://www.g2.com/discussions/what-is-customerly-used-for) - 1 comment ### [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) Rocket.Chat Secure CommsO® is a communication platform that unifies messaging, voice, video, AI, and mission-critical applications—ensuring uncompromising security, compliance, and operational efficiency for governments, defense, and critical infrastructure organizations operating in high-stakes environments. **Average Rating:** 4.2/5.0 **Total Reviews:** 348 #### How Do G2 Users Rate Rocket.Chat? - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Lead Development:** 8.1/10 (Category avg: 8.5/10) - **Customization :** 8.0/10 (Category avg: 8.5/10) - **Co-Browsing:** 8.7/10 (Category avg: 8.1/10) #### Who Is the Company Behind Rocket.Chat? - **Seller:** [Rocket.Chat Technologies](https://www.g2.com/sellers/rocket-chat-technologies) - **Year Founded:** 2015 - **HQ Location:** Wilmington, Delaware - **Twitter:** @RocketChat 24,290 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f20c6c03102f1247163ae4586ea51dff0f1f4f327258151bd7226ff64c352eb5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9487844%2F&secure%5Burl_type%5D=linkedin_company_website) 185 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 49% Medium, 36% Small #### What Do G2 Reviewers Say About Rocket.Chat? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **ease of use** of Rocket.Chat, making communication smooth and adaptable for diverse team needs. - Users value the **flexibility and control** offered by Rocket.Chat, enhancing usability and collaboration across diverse teams. - Users value the **flexible and secure communication** offered by Rocket.Chat, enhancing collaboration and productivity effortlessly. - Users appreciate the **easy communication** features of Rocket.Chat, enhancing collaboration across teams and departments efficiently. - Users value the **robust security features** of Rocket.Chat, ensuring privacy and compliance in their communications. ##### Cons - Users find the **user interface not user-friendly** , causing complexity and slowing down adoption for new users. - Users find the **user interface complex and dated** , hindering adoption and requiring continuous adjustments for optimal performance. - Users find the **learning curve steep** , as the interface can be overwhelming and lacks intuitive guidance for new users. - Users find the **interface not intuitive** , complicating navigation and slowing down adoption for new users. - Users find the **poor interface design** of Rocket.Chat hampers adoption and can complicate setup and usage. #### What Are Recent G2 Reviews of Rocket.Chat? **["Rocket.Chat: Flexible, Secure, and Built for Custom Workflows"](https://www.g2.com/survey_responses/rocket-chat-review-12706525)** **Rating:** 4.5/5.0 stars _— Maricela B._ [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12706525) **["Intuitive, High-ROI Communication That Speeds Engineering Resolutions"](https://www.g2.com/survey_responses/rocket-chat-review-12725883)** **Rating:** 4.5/5.0 stars _— Steve H._ [Read full review](https://www.g2.com/survey_responses/rocket-chat-review-12725883) #### What Are G2 Users Discussing About Rocket.Chat? - [What is Rocket.Chat used for?](https://www.g2.com/discussions/what-is-rocket-chat-used-for) - 1 comment ### [Trengo](https://www.g2.com/products/trengo/reviews) Trengo is an AI-first customer communication platform used by 17,000+ people worldwide. WhatsApp Business API, email, live chat, voice, and social channels connect into one shared inbox where AI agents resolve up to 80% of repetitive conversations automatically, in 70+ languages, 24/7. AI agents handle FAQs, qualify leads, update contact details, and escalate to humans when needed across every channel, without code. Native integrations include HubSpot, Salesforce, Shopify, WooCommerce, Magento, Lightspeed, and Klaviyo. As an official WhatsApp Business Solution Provider and Meta Business Partner, Trengo supports WhatsApp CRM and WhatsApp marketing at scale. Used across eCommerce, hospitality, travel, leisure, and automotive as a leading alternative to Zendesk, Freshdesk, Intercom, Front, Gorgias, Tidio, Respond.io, and WATI. **Average Rating:** 4.3/5.0 **Total Reviews:** 244 #### How Do G2 Users Rate Trengo? - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Lead Development:** 7.5/10 (Category avg: 8.5/10) - **Customization :** 7.7/10 (Category avg: 8.5/10) - **Co-Browsing:** 7.4/10 (Category avg: 8.1/10) #### Who Is the Company Behind Trengo? - **Seller:** [Trengo](https://www.g2.com/sellers/trengo) - **Year Founded:** 2017 - **HQ Location:** Utrecht, Utrecht, Netherlands - **Twitter:** @TrengoHQ 284 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=228e8443f9724388346b3da0c8bc5c5a18fec1e670fc19a93f72be1da9f85901&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ftrengo%2Fabout%2F&secure%5Burl_type%5D=linkedin_company_website) 90 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Leisure, Travel & Tourism, Apparel & Fashion - **Company Size:** 73% Small, 26% Medium #### What Do G2 Reviewers Say About Trengo? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of Trengo, appreciating its intuitive design and straightforward implementation. - Users find Trengo's **helpful AI workflow automations** and customer support invaluable for efficient communication management. - Users appreciate the **great customer support** from Trengo, making onboarding and integration seamless and efficient. - Users value the **integrated multi-channel messaging features** of Trengo, enhancing chat management and organization effortlessly. - Users value the **streamlined communication** Trengo offers, enhancing customer interactions with ease and effective support. ##### Cons - Users note that Trengo has some **missing features** like linking FAQ pages and ineffective reports, impacting usability. - Users feel the **limited features** of Trengo hinder communication, especially with WhatsApp and overall usability. - Users are frustrated with **messaging issues** in Trengo, including limitations on WhatsApp and slow loading times. - Users find the **chat functionality lacking** , with significant limitations affecting efficiency and user experience. - Users find the **learning curve steep** , noting difficulties in setup and unintuitive features within Trengo. #### What Are Recent G2 Reviews of Trengo? **["Organized Inbox and Efficient Task Management with Trengo"](https://www.g2.com/survey_responses/trengo-review-11951871)** **Rating:** 4.5/5.0 stars _— Ashley d._ [Read full review](https://www.g2.com/survey_responses/trengo-review-11951871) **["Great partnership with Trengo"](https://www.g2.com/survey_responses/trengo-review-11596795)** **Rating:** 4.0/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/trengo-review-11596795) #### What Are G2 Users Discussing About Trengo? - [What does Trengo do?](https://www.g2.com/discussions/what-does-trengo-do) - [What is Trengo WhatsApp?](https://www.g2.com/discussions/what-is-trengo-whatsapp) - [Is Trengo good?](https://www.g2.com/discussions/is-trengo-good) - [How does Trengo work?](https://www.g2.com/discussions/how-does-trengo-work) - [‹ Prev ‹ Prev](/categories/live-chat/small-business?order=g2_score&page=6#product-list) - [1](/categories/live-chat/small-business?order=g2_score#product-list) - [2](/categories/live-chat/small-business?order=g2_score&page=2#product-list) - [3](/categories/live-chat/small-business?order=g2_score&page=3#product-list) - [4](/categories/live-chat/small-business?order=g2_score&page=4#product-list) - [5](/categories/live-chat/small-business?order=g2_score&page=5#product-list) - [6](/categories/live-chat/small-business?order=g2_score&page=6#product-list) - 7 - [8](/categories/live-chat/small-business?order=g2_score&page=8#product-list) - [9](/categories/live-chat/small-business?order=g2_score&page=9#product-list) - [10](/categories/live-chat/small-business?order=g2_score&page=10#product-list) - [Next › Next ›](/categories/live-chat/small-business?order=g2_score&page=8#product-list) Spotlight Categories [Online Backup Software](https://www.g2.com/categories/online-backup) [HCM Software](https://www.g2.com/categories/hcm-software) [Talent Assessment Software](https://www.g2.com/categories/talent-assessment-software) [Auto Dialer Software](https://www.g2.com/categories/auto-dialer) [Threat Intelligence Software](https://www.g2.com/categories/threat-intelligence) Similar Categories - [Help Desk](/categories/help-desk) - [Customer Self-Service](/categories/customer-self-service) - [Social Customer Service](/categories/social-customer-service) - [Appointment Reminder](/categories/appointment-reminder) - [Call & Contact Center](/categories/call-contact-center) - [Client Onboarding](/categories/client-onboarding) - [Co-Browsing](/categories/co-browsing) - [Complaint Management](/categories/complaint-management) - [Contact Center Outsourcing Services](/categories/contact-center-outsourcing-services) - [Contact Center Payments](/categories/contact-center-payments) - [Conversational Support](/categories/conversational-support) - [Customer Communications Management](/categories/customer-communications-management) - [Customer Education](/categories/customer-education) - [Customer Service Automation](/categories/customer-service-automation) - [Customer Success](/categories/customer-success) [Browse Live Chat Themes](/categories/live-chat/themes)