# DemandHub Reviews **Vendor:** DemandHub **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.8/5.0 **Total Reviews:** 58 ## About DemandHub DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience. ## DemandHub Pros & Cons **What users like:** - Users appreciate the **responsiveness and efficiency** of DemandHub, often resolving issues within twenty-four hours. (3 reviews) - Users appreciate the **responsive and effective customer support** of DemandHub, resolving issues swiftly and efficiently. (2 reviews) - Users appreciate the **ease of use** of DemandHub, benefiting from its automation and intuitive interface for quick responses. (2 reviews) - Users appreciate DemandHub's **responsiveness and effectiveness** , efficiently resolving issues quickly and saving time through automation. (2 reviews) - Users appreciate the **efficiency** of DemandHub, enjoying quick issue resolution and time-saving automated features. (2 reviews) - Response Speed (2 reviews) - Response Time (2 reviews) - Automation (1 reviews) - Automation Features (1 reviews) - Automations (1 reviews) **What users dislike:** - Users express disappointment over the **limited features** of DemandHub, particularly the absence of a 'Dark Mode'. (1 reviews) - Users feel the absence of **Dark Mode** in DemandHub limits customization and comfort during usage. (1 reviews) ## DemandHub Reviews ### 1. Automation and Quick Responses Elevate Our Practice **Rating:** 4.5/5.0 stars **Reviewed by:** Doug P. **Reviewed Date:** February 04, 2026 **What do you like best about DemandHub?** I like that DemandHub is automated, which means less work for me. It mostly saves me time. With these automated features, patients can get answers to their questions quite quickly. **What do you dislike about DemandHub?** It would be nice to have the option for an AI bot to be able to answer calls and book appointments. **What problems is DemandHub solving and how is that benefiting you?** DemandHub helps me get Google reviews, reengage with practice members, and respond quickly to patients, offering an alternative way to contact me. Its automation saves me time and reduces my workload. ### 2. Effortless Google Review Integration with Rapid Support **Rating:** 5.0/5.0 stars **Reviewed by:** Marion M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about DemandHub?** I like that DemandHub is very responsive and effective. They resolve issues quickly, often within twenty-four hours. **What do you dislike about DemandHub?** No complaints **What problems is DemandHub solving and how is that benefiting you?** I use DemandHub to ensure my Google reviews are accurately reflected on my website. Previously, some reviews were missing, but DemandHub resolved this rapidly and effectively. ### 3. Easy and helpful for our practice and clients **Rating:** 5.0/5.0 stars **Reviewed by:** Wendy Y. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2024 **What do you like best about DemandHub?** We love how the chatbot chat turns into a text message thread so the client does not need to stay on our website in order to get their questions answered or appointment booked! Customer support is really responsive and helpful. **What do you dislike about DemandHub?** So far so good with everything we have seen. No complaints here. **What problems is DemandHub solving and how is that benefiting you?** DH is helping us connect with customers that would prefer to book appointments without speaking to someone on the phone. This helps us tap into a market we never have before. ### 4. DemandHub is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2024 **What do you like best about DemandHub?** Easy UI to navigate and no repeating calls to upsell on different packages! Having the chat support available is great as well. **What do you dislike about DemandHub?** I wish there was a 'Dark Mode' available! **What problems is DemandHub solving and how is that benefiting you?** Sending out automatic messages for sales and service reviews that frees up time to work on other things! ### 5. Patient, Persistent, & Affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Jesse R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about DemandHub?** If you're a JaneApp user, there's no other reputation management software I felt was most advantageous. I've looked at all the competitors, in fact, I had a trial with a direct competitor who tried to strong-arm me into a year-long contract after canceling within the guidelines of their offer. DemandHub was who I pivoted to afterwards and they were not only patient with me while I was getting charged 450+ dollars from the other company for two months but they also helped me navigate the process of canceling with the other group. DemandHub has all the tools you need and it's very easy to use. I use it all the time to communicate with clients and respond to reviews. **What do you dislike about DemandHub?** Really the only thing I notice about DemandHub compared to the other products is the aesthetic which I'm not really all that concerned about when picking a product. The goal is get reviews and it works really well for that. **What problems is DemandHub solving and how is that benefiting you?** DemandHub is helping automate my process of getting more reviews whether it be in Google or Facebook along with a webchat function for my website. I was originally using a Facebook chat plug in on the website and it didn't work all that well. It wouldn't gather any information from the person and once they got off the website, I would have no way of following up with this person. Super annoying. DemandHub captures their info and you can even continue the conversation in the app. ### 6. Demanhub new features release **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about DemandHub?** Keep communication with the patients it's super easy and allows to speed the processs any time a quick information needs to be share with them. **What do you dislike about DemandHub?** When scheduling a message to be sent to a group of patients it only allows you to have a ceirtain amount of characthers and if you exced it the message will be send divide in multiple text messages and it doesn't looks good. It will help if they could let you add more words to the message without that happening. **What problems is DemandHub solving and how is that benefiting you?** It allows me to send confirmations text with important information to the patients that they can save and always have with them. ### 7. Demand Hub is a great way to help customers get what they want and they keep making it better **Rating:** 5.0/5.0 stars **Reviewed by:** James C. | Product Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2021 **What do you like best about DemandHub?** I like the fact that I get immediate notification when a customer is looking to buy a new car or has a question about their existing vehicle. I can reply in a prompt manner that ensures the customer is satisfied with the result. The system improvements are also frequent and they listen to the needs of their clients. **What do you dislike about DemandHub?** That when I check a message or reply to it, even if it isn't closed yet, it still shows (1) on my browser, so I don't know if there is a new contact or if it is just an open contact. **What problems is DemandHub solving and how is that benefiting you?** It gives customers a quick and easy way to speak directly to a sales associate. ### 8. Great multi-use platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2023 **What do you like best about DemandHub?** Demandhub has some really useful features all in one place rather than having multiple for a business. We really like the capability to see all incoming messages from our social media, website, and client messages all in one place. As well as out client review messages and reminders being automatic. **What do you dislike about DemandHub?** We do wish that sending messages to multiple contacts at once would be a little more user-friendly. **What problems is DemandHub solving and how is that benefiting you?** Having messaging from multiple platforms in one place, re-engagement, and review prompts to increase customer engagement and communication. ### 9. Very Useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about DemandHub?** Fast tool to reach out people from a distance **What do you dislike about DemandHub?** Nothing i like it alot because it allows me to connect **What problems is DemandHub solving and how is that benefiting you?** Getting in touch with patients ### 10. Excellent Experience with DemandHub! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about DemandHub?** Their customer service is top notch! I've also really enjoyed the ease of communicating with our clients and I've found the service to be a real value add for our team and customers. **What do you dislike about DemandHub?** I'd love the ability to customize the web chat bot on the website. **What problems is DemandHub solving and how is that benefiting you?** Timly communication with our clients, securing more Google reviews. Both features have increased trust with our clients. ### 11. Great product, exactly as advertised **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about DemandHub?** DemandHub has greatly helped increase my Google Reviews. Their quick chat widget added another helpful piece to my website and has led to several new leads. **What do you dislike about DemandHub?** Nothing, their customer service is helpful and easy to get in touch with. I wish it was not a yearly commitment is the only thing. **What problems is DemandHub solving and how is that benefiting you?** I was struggling to get Google reviews and as such my organic SEO was dropping. They helped me increase my reviews greatly. ### 12. Easy communication with co-workers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2023 **What do you like best about DemandHub?** It's easy and able to do quick communication with the secure messages. Everybody are supposed to react with it and get to know who gets the information or not. **What do you dislike about DemandHub?** When someone put the messages and once opened, it's hard to find which one was the one I haven't read yet. If there is a option of make it as "unread" button would be helpful **What problems is DemandHub solving and how is that benefiting you?** Patient has some questions and they easily get to know the answers since our administrator is checking all the time. Which is very sutisfying the patient i think. ### 13. DEMAND HUB IS THE BEST REVIEW GENERATOR I HAVE EVER USED **Rating:** 5.0/5.0 stars **Reviewed by:** ROBERT S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2023 **What do you like best about DemandHub?** THE AUTOMATION IS EXCELLENT, I DON'T DO ANYTHING AND THE GREAT REVIEWS FLOW RIGHT IN TO GOOGLE **What do you dislike about DemandHub?** NOTHING WORKS WIERD ON IT IT FLOWS VERY NICELY **What problems is DemandHub solving and how is that benefiting you?** MAKEING SURE THAT CUSTOMERS LEAVE REVIEWS SO THAT WE CAN MONITOR OUR SERVICE ### 14. Reviews on the Rise **Rating:** 4.0/5.0 stars **Reviewed by:** Nancy D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about DemandHub?** Tristan and Maureen are both awesome! Great customer service and a great company to work with for raising our business profile. Our google reviews have tripled in just 2 months! Our SEO has improved as well. LOVE the text messaging ability with clients. Highly recommend! **What do you dislike about DemandHub?** There is nothing I dislike about working with Demand Hub. **What problems is DemandHub solving and how is that benefiting you?** Increasing our google reviews and texting ability with patients. ### 15. DemandHub excellent for delivering on its promises **Rating:** 5.0/5.0 stars **Reviewed by:** Peter C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about DemandHub?** Ability to approach our clients in a respectful way. Delivered on boosting Google reviews. Brought texting communication with our clients to our desktop. **What do you dislike about DemandHub?** Nothing so far, they have delivered as promised. **What problems is DemandHub solving and how is that benefiting you?** Communicating with our clients by text. Obtaining Google reviews. We are more responsive & productive. ### 16. Quickly Making Strides As A Better Review and Chat Management Option **Rating:** 5.0/5.0 stars **Reviewed by:** Darren W. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2021 **What do you like best about DemandHub?** The customer support has been top notch, compared to other platforms I've tried they are happy to answer and listen to customer feedback in order to improve their platform. From a technical standpoint we've seen an incredible increase in reviews thanks to an improved delivery rate. Unlike other competitors which only seem to use one sending service I've been told they have multiple options to improve delivery rates...something that has almost help double our delivery rates. **What do you dislike about DemandHub?** A few features I would like to see missing but again they are continuing to listen to their customers and add them into the platform. **What problems is DemandHub solving and how is that benefiting you?** We have increased our review generation significantly from switching to a well known competitor. That competitor never responsed to customer emails in 6 months. Demandhub has listened and help us with communication and CRM integration on top of the obvious review improvement. ### 17. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2022 **What do you like best about DemandHub?** The app has helped us keep track of our activity and interactions with customers. **What do you dislike about DemandHub?** we love it! Nothing that we dislike so far. **What problems is DemandHub solving and how is that benefiting you?** They helped streamline our follow-through on Google reviews and communication with our customers. ### 18. Great Communication tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about DemandHub?** Adding this to our company's website was the best thing we ever did - all other "info" email forms and "live chat" add-ins never really worked well for us. This tool allows our in-house team to communicate directly with the customer as though it was through text message via either a desktop computer or through mobile app. You have the ability to send images and files to the customer as well as invite them to submit a review. Another great feature is that you can also set "after hours" messages to auto-reply for times when no one is available (which is really handy!). Great product - highly recommend! **What do you dislike about DemandHub?** There isn't much missing from this product. **What problems is DemandHub solving and how is that benefiting you?** N/A ### 19. A few improvements could go a long way. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about DemandHub?** I do like that it manages the distribution of leads on a somewhat fair basis. It is nice to be able to send a request for a review to customers. **What do you dislike about DemandHub?** Service appointment and parts requests come in through the sales side and waste a possible lead slot. I've also heard from some clients that our responses often end up in their Junk/Spam folders. **Recommendations to others considering DemandHub:** It is a very easy-to-use system with a ton of potential. Certainly has room for improvements; however, I am currently satisfied. **What problems is DemandHub solving and how is that benefiting you?** I don't think we solved problems; it saved us from managing lead distribution, which was not that huge of a task. It is nice that it sends an automated response to the client before we send a proper reply. ### 20. Great Platform - Integral To Our Business & Daily Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Angelita d. | Manager, Liberty Village Eye Care, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2021 **What do you like best about DemandHub?** Updates to Google page/card are in real time, Easy to use, Ability to access remotely from phones anytime. **What do you dislike about DemandHub?** There isn't really much to disllike, but always room for improvement - sometimes we need to follow-up on a message, may be helpful to have the ability to "snooze" a message or mark/bold as "Important" or "unread". **What problems is DemandHub solving and how is that benefiting you?** Our communications with our Patients has improved greatly with DemandHub. We are able to quickly, easily & conveniently contact our Patients in the manner that is the most relevant to them - SMS & email. Since we can respond to our Patients whenever they decide to reach out to us (during the day & outside of business hours), it allows us to "meet our Patients where they are" and create that initial touchpoint immediately, anytime. DemandHub is great as an operational tool for communications and requesting reviews, but overall, it has allowed us to effectively build positive relationships with our Patients, resulting in business growth. ### 21. The best review request software that we have used to date! **Rating:** 5.0/5.0 stars **Reviewed by:** Barrie W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2021 **What do you like best about DemandHub?** The automation after a service visit or vehicle purchase makes things easy on our end. I have the app installed on my phone and can respond to questions in a quick and professional manner. Our Google reviews have increased dramatically since we have started using DemandHub. **What do you dislike about DemandHub?** Copy and paste is nearly impossible while using the app. Some customers request that the link be sent to them again, and it can be very difficult. I would like more reply templates to be installed in the app as well. **What problems is DemandHub solving and how is that benefiting you?** We were using a different service for our reviews prior to DemandHub. We found that the e-mails looked too much like the Ford automated e-mails and we weren't getting the replies that we expected. Since joining DemandHub, the text messages are answered on a regular basis, and although we would like more comments on the reviews, our Google review and reputation have increased dramatically. ### 22. Parts Advisor **Rating:** 4.5/5.0 stars **Reviewed by:** Myles D. | Parts Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about DemandHub?** Ease of use, easy to see who is responding and when. Easy to see new and historical messages **What do you dislike about DemandHub?** I don't have anything that I do not like about it **What problems is DemandHub solving and how is that benefiting you?** Staying connected with customers whose schedules may not be conventional or those whose busy schedules may not allow them time to talk on the phone at length. ### 23. Very Handy **Rating:** 4.5/5.0 stars **Reviewed by:** Jeshika B. | Clinic Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2021 **What do you like best about DemandHub?** The interface is very easy to use. Best way to be able to multi-task in a clinic that has 17 different practitioners. Really love the easy to use templates and the incorporation of the google reviews **What do you dislike about DemandHub?** Sometimes the interface can be glitchy. We have it set up so that incoming messages come up as desktop notifications. Sometimes there is a huge delay in when the message has come in and when we are notified. We also find that we often have to refresh the page to see new messages. I don't like that the templates have changed into alphabetical order. It would be much easier and quicker to have them listed in the order of most used. **Recommendations to others considering DemandHub:** Please bring back the support chat. It was really useful now when we are having issues we don't know where to go to contact someone for help **What problems is DemandHub solving and how is that benefiting you?** Solving efficiency issues at the front desk. For example, if someone is running late to their appointment is it much easier and quicker to send them a quick text rather than call them. Especially if you have templates set up or if you have another patient in front of you. ### 24. User friendly platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2021 **What do you like best about DemandHub?** User friendly and gives the user as much or little control they want. I also enjoy the app, super easy for me as I am out of office a lot on the go. **What do you dislike about DemandHub?** Sometimes the app freezes up or will not let me use the generated responses in the app. **What problems is DemandHub solving and how is that benefiting you?** We have been able to get more insight from service customers after their service appointments and rectify bad reviews Also, it has increased our google rating to 4.4 from a 4.1! ### 25. Quick and Easy Application **Rating:** 5.0/5.0 stars **Reviewed by:** Jillian E. | Chiropractor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2021 **What do you like best about DemandHub?** DemandHub is so easy to use. Our clients love that they can send us a quick message when it's convenient to ask questions, confirm/ move appointment times and get a quick response. Sometimes phone calls can take too much time in a busy day, which is a fantastic option for our front desk staff. I also love that we can send google review invites via this service as well. **What do you dislike about DemandHub?** I don't have any dislikes! DemandHub is very easy to use. **What problems is DemandHub solving and how is that benefiting you?** We have solved our lack of time for phone calls; clients can leave us messages when we are not in the clinic, and we can multi-task with this easy option. ### 26. Easy to use and powerful tool that help me communicate quicker with leads and increase reviews. **Rating:** 5.0/5.0 stars **Reviewed by:** Fahd U. | Partner Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2021 **What do you like best about DemandHub?** At our accounting firm, I like the texting feature. A lead or client would come in from the website; it switches to a text message for the client. I can respond either via my laptop or phone app. I can text existing clients with a review link. I can text leads for booking details. We got quick responses. Support was really good. I did not need it too often, but when I did, the team was helpful. The user interfact is easy to use and easy to learn. **What do you dislike about DemandHub?** Nothing too specific. Earlier on, the app would sometimes crash on my phone, but DemandHub fixed that a while ago with their regular updates. **What problems is DemandHub solving and how is that benefiting you?** 1 - It solves the gap between traditional communication means such as phone calls and email and speeds things up to meet the speedy expectation of the current world by moving the conversation to text. 2 - It solves the gap in having a tool that allows you to more strategically look at your online reputation, especially through Google and Facebook reviews. 3 - As I left the firm, the team began using the web chat feature, which was helping centralized internal communication. ### 27. great way to stay engaged with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Trevor L. | Vehicle Sales Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about DemandHub?** Very easy to use and navigate, I like the app very easy to be engaged with customers **What do you dislike about DemandHub?** I would like a longer response time when an initial lead comes in, sometimes I am still writing to the customer, and it flips to the next salesperson. I would like another 5 minutes from when lead comes in. **What problems is DemandHub solving and how is that benefiting you?** A benifit is I am not missing out on opportunities. ### 28. Convenient and effective **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2021 **What do you like best about DemandHub?** The chat function is amazing - you can easily chat informally with customers/clients and they tend to respond quicker than with emails. I like that we can quickly send a request for a review. **What do you dislike about DemandHub?** I would prefer a 'read' function. There's a delay in email notification after a customer responds. For clients that we have submitted a review before, I would prefer a banner or some obvious signage that shows that so we don't accidentally send another request. **Recommendations to others considering DemandHub:** Don't hesistate! Just try it and watch how much more interaction you get with your clients when they visit your website. Soo many of them are appreciative of the convenience and as a user, I also greatly appreciate the convenience over an email that someone might read and forget to respond to **What problems is DemandHub solving and how is that benefiting you?** We're able to answer lots of quick questions from clients, book appointments with a quicker response rate, and build a relationship with our clients. Many of them appreciate the convenience and the personal touch of being able to chat with someone ### 29. Demand Hub Review **Rating:** 5.0/5.0 stars **Reviewed by:** Umer F. | Software Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2021 **What do you like best about DemandHub?** quick support response and excellent tool to communicate with visitors. Easy to implement and lightweight tool. **What do you dislike about DemandHub?** run time errors that makes us bit conscious about the product security. **What problems is DemandHub solving and how is that benefiting you?** clients and users can communicate with us in a vary short notice. ### 30. Great application to get more google reviews. **Rating:** 5.0/5.0 stars **Reviewed by:** Shayan R. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2021 **What do you like best about DemandHub?** Ability to text clients and team engagement. The process to obtain reviews has become much easier and efficient. **What do you dislike about DemandHub?** Had a good experience so far using the app and looking forward to the new features which will be included with current pricing. **Recommendations to others considering DemandHub:** Very good application for streamlining online reviews and customer communication. Also great for remote team communications as a price efficient option. **What problems is DemandHub solving and how is that benefiting you?** We have the ability to get reviews quicker and more frequently without having to allocate significant resources. Also able to create discourse with potential clients through the chat and qualify leads. ### 31. Very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about DemandHub?** The automated messages, The automated responses if I am away from the office, ease of use of the app. **What do you dislike about DemandHub?** Sometimes I write a review in Google business direct. When I go to check DemandHub, I can't see it there. **What problems is DemandHub solving and how is that benefiting you?** Having more reviews sent and answered. People without Google can also leave reviews. ### 32. We use it daily, it is very usefull. **Rating:** 5.0/5.0 stars **Reviewed by:** andy b. | service advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about DemandHub?** easy contact with the customer. easy to comunicate with the customer **What do you dislike about DemandHub?** i dont have anything that i dislike, eveything seems to work for me. **What problems is DemandHub solving and how is that benefiting you?** were solving the problem of being able to cominicate with customers after hours ### 33. Simple, Valuable, Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Joel M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2021 **What do you like best about DemandHub?** Functionality. We are a small dealer without a CRM system so use Demand hub for customer communication. Staff communication. Customer Follow up. Coaching of staff and appointment reminders. **What do you dislike about DemandHub?** The texting sometimes gets a little choppy due to cell providers to my understanding. The pictures when sent to the system sometimes don't display great or freeze of the system. Not always but someitmes. **What problems is DemandHub solving and how is that benefiting you?** Customer Retention, Follow up, Appointment setting, getting ahold of customers. Sales love that something they can look back through to remind themselves of requests, needs or wants. ### 34. For the most part easy to use, just that sometimes customer numbers are not recognized correctly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about DemandHub?** Fast and quick communication, the ability to close off conversations is also handy. **What do you dislike about DemandHub?** Sometimes there are issues when recognizing customer phone numbers. **What problems is DemandHub solving and how is that benefiting you?** Easy communication with customers, kept records for conversations and information. ### 35. Best review software that we have used so far **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about DemandHub?** Customers' response rate is very high and their reviews are usually high as well. **What do you dislike about DemandHub?** Nothing so far. I pretty much liked every aspect of it. **What problems is DemandHub solving and how is that benefiting you?** We are collecting many more 5 star Google and Fb reviews. ### 36. DemandHub **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2021 **What do you like best about DemandHub?** Easy to use, non-intrusive but effective. **What do you dislike about DemandHub?** Issues with the platform take some time to resolve. **What problems is DemandHub solving and how is that benefiting you?** Growing our business GMB pages. ### 37. Easily Accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about DemandHub?** I like the convenience of customers able to communicate directly to the dealership and its personal. **What do you dislike about DemandHub?** I don't particularly like that the notifications on the messages show all read statements as still messages remaining, instead of showing that the notes are read (ex. like an email when you open it up). **Recommendations to others considering DemandHub:** The advice I would recommend is ensuring the messages that are attended to should get closed off :) **What problems is DemandHub solving and how is that benefiting you?** I am solving consumer inquires and service request issues. I benefit from quick access to communication with the client. ### 38. Sales manager **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about DemandHub?** Very adaptable...allows all users to communicate as needed. **What do you dislike about DemandHub?** I haven't really come across anything yet. Our service inquiries need to be redirected from the sales side, but we'll work that out. **What problems is DemandHub solving and how is that benefiting you?** It's nice having our service & parts department working with DH aswell. ### 39. DemandHub is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy C. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2021 **What do you like best about DemandHub?** How simple it is to use and integrate into our daily routine. **What do you dislike about DemandHub?** Not much...An All-inclusive price would be more beneficial. **Recommendations to others considering DemandHub:** We are confident that once you decide to go with DemandHub, you will not search any longer. **What problems is DemandHub solving and how is that benefiting you?** Our Online Reviews and our Online Chats. Attracting new clients ### 40. DemandHub has been a great addition for our Website. Our Customers are able to connect with us 24/7! **Rating:** 5.0/5.0 stars **Reviewed by:** Briana B. | Digital Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2021 **What do you like best about DemandHub?** I like that there is an app, so we don't miss anything **What do you dislike about DemandHub?** I wish there was a verification code sent to the Customers to validate that they are who they say they are. **What problems is DemandHub solving and how is that benefiting you?** Communication between all departments with the Customer's questions. We can assign the appropriate person to the Customer so they will receive help immediately. ### 41. Love Demand Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley D. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2021 **What do you like best about DemandHub?** We love how easy it is for customers to leave reviews! Just one click of a link. We also have been using demand hun for appointment reminders **What do you dislike about DemandHub?** We don't have any complaints! We have had great feedback from customers **What problems is DemandHub solving and how is that benefiting you?** As I mentioned we really like using demand hun for appointment reminders for customers ### 42. Windwood Dental Review on Demand Hub **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about DemandHub?** What's most helpful is that after every appointment, we can send out a review to the patient to ask them how the visit went! **What do you dislike about DemandHub?** It would nice If there were an option to send out the reviews to CERTAIN patients as opposed to every single patient. **What problems is DemandHub solving and how is that benefiting you?** The business problem we are solving with DemandHub is come up with a solution on how we can improve as a Dental Office and how we can meet the needs of our patients. ### 43. TRULY LOVE DEMANDHUB, they provide communication support for all of our locations! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2021 **What do you like best about DemandHub?** we have other programs that we utilize to communicate with our patients, but honestly, I prefer demandhub. User-friendly, customizable, ability to send regular and mass messages! **What do you dislike about DemandHub?** only 500 limit when sending mass messages **Recommendations to others considering DemandHub:** Great tool! I've used many other programs in the past. However, demandhub is my favorite! Ability to create templates, send mass messages to #s and emails, and encourages patients to write 5star reviews! **What problems is DemandHub solving and how is that benefiting you?** Use to confirm appts, send mass messages, utilize to increase our reviews on google! ### 44. Online reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Luc B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about DemandHub?** Demand Hub has increased our Google reviews tremendously and the automated setup is a nice feature to have. **What do you dislike about DemandHub?** I don't dislike anything right now and are in regular communication with our rep. **What problems is DemandHub solving and how is that benefiting you?** With the automated system, we have now increased the awareness of the service department for the great customer service we provide. ### 45. Best website chat/reputation management company out there **Rating:** 5.0/5.0 stars **Reviewed by:** Rick J. | Used Car Purchaser/ New & Used Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2021 **What do you like best about DemandHub?** I love the functionality of it, our google reviews have increased exponentially. **What do you dislike about DemandHub?** Possibly more Facebook auto lead integration. **Recommendations to others considering DemandHub:** Don't hesitate, move forward with them. **What problems is DemandHub solving and how is that benefiting you?** More google reviews, and better customer service ### 46. Useful tool for the workplace environment. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about DemandHub?** Convenient website layout for easy access and use. **What do you dislike about DemandHub?** Possibly more features for internal use. **What problems is DemandHub solving and how is that benefiting you?** Demand hub allows more access to customers who require help. ### 47. Positive Results **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel M. | Cloud Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2021 **What do you like best about DemandHub?** Our firm has worked with DemandHub and we've seen positive results and good word of mouth. We are able to chat with website visitors directly from our phones. We use text messages to our clients to leave reviews once we have completed a service such as personal tax return. **What do you dislike about DemandHub?** There has been no downside or dislikes to mention. **What problems is DemandHub solving and how is that benefiting you?** DemandHub has been able to take over the marketing so our firm can work on the operations. ### 48. Great service and excellent support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2021 **What do you like best about DemandHub?** Local company that offers top of the line support and and excellent UI for their product. **What do you dislike about DemandHub?** Possibly add a filter to weed out negative reviews. Haven't received one but might be a nice feature. **Recommendations to others considering DemandHub:** A quick response when prompted by a customer is always appreciated. **What problems is DemandHub solving and how is that benefiting you?** Building a less than adequate GMB page up from where it was to the point that it accurately reflects the quality of our business. ### 49. Demand Hub has Increased our Referral #s! **Rating:** 4.5/5.0 stars **Reviewed by:** Cheryl R. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 24, 2021 **What do you like best about DemandHub?** It actually works! Our google review rating went from 3.5 to 4.9. **What do you dislike about DemandHub?** We now have another place to check and answer texts from as we already have a texting program with our software system. It's one more 'job'. **What problems is DemandHub solving and how is that benefiting you?** It is a more effective way to ask for reviews...less intrusive and Demand Hub does the follow-up incase they have forgotten. ### 50. Great lead generation system! Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew N. | Assistant Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2021 **What do you like best about DemandHub?** Demand hub is really easy to use. Can interact with customers quickly and effiencently **What do you dislike about DemandHub?** Demand hub is simple, like how its mobile friendly **What problems is DemandHub solving and how is that benefiting you?** Had trouble with past systems with ease of use... Also can use the round-robin technique with all the sales reps ## DemandHub Discussions - [What is DemandHub used for?](https://www.g2.com/discussions/what-is-demandhub-used-for) - [Can I use this to deliver my consent forms](https://www.g2.com/discussions/can-i-use-this-to-deliver-my-consent-forms) - 1 upvote - [View DemandHub pricing details and edition comparison](https://www.g2.com/products/demandhub/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+12%3A41%3A44+-0500&secure%5Bsession_id%5D=05ff7604-9892-438f-9490-aad6752c2fc8&secure%5Btoken%5D=00ecb5751415989f5aa83934cc3d534e6a2c98ac58899f39c8c6d014ec3601e6&format=llm_user) ## DemandHub Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Business Instant Messaging** - File Sharing - Notifications - Search **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Patient-Centered Functions** - Online Presence Management - Patient Feedback Management - Patient Portal - Patient Communications - Integration with Wearables **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Operations** - Workflow Management - Interoperability - Digital Intake Forms - Engagement Measuring - Patient Satisfaction Management - EHR Integration - IPC Systems Integration **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Use Cases** - E-commerce - Retail - Customer Service **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Administration** - Incentives - Syndication - Insights - Content - Sampling **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction ## Top DemandHub Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,927 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (416 reviews)