# Blazeo Reviews **Vendor:** Blazeo **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.1/5.0 **Total Reviews:** 16 ## About Blazeo The Best Conversational AI that helps you find and keep more customers Lead conversion tools and expertise to capture, qualify and convert customers. Capture more business from every channel. - Engage every lead instantly with Conversion Intelligence — across chat, email, text, and calls - Automate follow-ups, appointments, and workflows so no opportunity slips through the cracks - Centralize all lead activity, communications, and reporting into SmartHub to boost conversion and ROI ## Blazeo Reviews ### 1. Blazeo helps us capture more prospects. **Rating:** 5.0/5.0 stars **Reviewed by:** Steve H. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Blazeo?** We have been using Blazeo for several years for a live chat feature on our website and the response from customers has been great. We recently started using them for our inbound call center and it has really helped take the workload off of our receptionist and is great for after hours answering without the cost of hiring a 24/7 receptionist. I am very happy with the service. **What do you dislike about Blazeo?** I haven't found any issues with the service. It has been an overall, great experience. **What problems is Blazeo solving and how is that benefiting you?** I think it really helps giving my prospects a place to ask questions and it helps me because they capture the prospect's information right there for me. ### 2. Great Service & Product **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph H. | Principal Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Blazeo?** Our company has been using Blazeo for over 10 years. We love the product and the service. It is a fantastic add on for SEM/SEO. The customer support has always been on point. Richelle always gets back to us and is able to answer our questions. We would and do recommend this service to all our clients. **What do you dislike about Blazeo?** The API keeps breaking with our reporting software. **What problems is Blazeo solving and how is that benefiting you?** Adding addtional value to SEM programs and also allowing leads to come in after hours. ### 3. Exceptional live chat service **Rating:** 5.0/5.0 stars **Reviewed by:** Del M. | Sports Videographer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Blazeo?** Blazeo has been fantastic with helping me set up live chat on my clients' websites. My customer success specialist, Kylie Becton, is always very responsive and helpful with any issues. **What do you dislike about Blazeo?** Sometimes the representatives mislabel what type of lead it is but it's always easily resolved. **What problems is Blazeo solving and how is that benefiting you?** Helping my clients obtain leads from their website with minimal effort on their end. ### 4. Kylie and the Apex Team have been fantastic to work with! **Rating:** 5.0/5.0 stars **Reviewed by:** Brian W. | Director of SEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Blazeo?** The phenomenal customer service that they provide **What do you dislike about Blazeo?** Depending on who the live agent is answering the chat they don't always seem to follow the script. **What problems is Blazeo solving and how is that benefiting you?** Creating a solution to have a live agent on our websites that our clients can utilize rather than having someone in the office handle that responsibility. ### 5. Excellent customer service and chat integration/implementation… **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Blazeo?** Excellent customer service and chat integration/implementation. Very friendly and helpful consultants. My Onboarding & Implementation Manager was Susan Moore. She did an excellent job for me. The service is very easy to use/manage. **What do you dislike about Blazeo?** I have identified no specific complaints or issues. I'm fairly new to the service. All is working well so far. **What problems is Blazeo solving and how is that benefiting you?** No issues at present. ### 6. I switched from Live Chat to Blazeo and had immediate increase in chats! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about Blazeo?** Conversion is way better with Blazo. We have received way more leads. **What do you dislike about Blazeo?** Sometimes the Live Person is not reading what the chat person is actually wanting and it seems like a bot behind the chat. **What problems is Blazeo solving and how is that benefiting you?** Lead Generation. ### 7. Best for generating leads without 24x7 availability of a person **Rating:** 4.0/5.0 stars **Reviewed by:** Mohsin T. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Blazeo?** I liked the apex chat to generate leads without the availability of a real person. we can easily grab the notification of the form filled by the user. And we can easily get the email & name & can contact the person later. **What do you dislike about Blazeo?** UI is not as good as it is to be. Sometimes it's frustrating for the user to get the modal popup & the bubbler on the mobile but the goo d part Is that we can remove that bubble from the mobile phone easily. **What problems is Blazeo solving and how is that benefiting you?** Their support is quite fast & they solve the issue as soon as possible. But they need to work on their UI/UX to make the dashboard more attractive to please the Agents. ### 8. A decent experience for the medical writing industry **Rating:** 3.5/5.0 stars **Reviewed by:** Ankit K. | Sr. Manager Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 08, 2021 **What do you like best about Blazeo?** Its easy to use. Adding their code on the website is easy. They prepare an exhaustive data bank of questions that gets made before they start taking chats. **What do you dislike about Blazeo?** Depending on the industry, it can be tricky for chat service providers to take questions on your behalf. For the medicine/pharma industry, it's a better idea to manage chat inhouse and any deviation from the knowledge bank they create leads to a IDK chat. **What problems is Blazeo solving and how is that benefiting you?** Apex chat helps in client services and taking leads from the website. ### 9. Wonderful program so far **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Blazeo?** Being able to chat with customers effectively without technical issues **What do you dislike about Blazeo?** Nothing I dislike so far. It accomplishes what I need it to do **What problems is Blazeo solving and how is that benefiting you?** Able to communicate with customers on our website in real time and without delays. Able to build stock responses to save time. Time saving is the best benefit ### 10. Excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Angela D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about Blazeo?** Each chat agent is super helpful with any potential lead. They do a great job of evaluating the problem and eliciting thorough answers which can be difficult in a legal environment. Their customer service is always top-notch. I have also always been impressed by the speed at which the transcripts arrive to us and allow us to engage the customer. **What do you dislike about Blazeo?** We recently switched website providers, so my only dislike is that our new providers are not carrying ApexChat. Otherwise, I cannot think of anything Apexchat could do differently. We've been very happy. **What problems is Blazeo solving and how is that benefiting you?** There is a very strong online presence in the legal community, so the ability for prospects to chat is super important to our business. The availability for prospects to reach out this way is extremely beneficial. I myself prefer a chat function over a phone call on occasion. ### 11. Best Live Chat for Lead Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Tiphany G. | Support Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2019 **What do you like best about Blazeo?** I have been using Apex Chat for the longest time now, and I love all the features. One of the things I like about Apex Chat is that I am not only able to chat and communicate with my visitors, but also I get a change of converting them to potential customers. It is easy to use with the self-explanatory commands. I have also noticed that our customers are happy and satisfied with our services whenever they get an instant reply. **What do you dislike about Blazeo?** Apex Chat does not store conversations for a long time. If you need to refer to some information, you will not get it. Additionally, when the visitor deletes the chat, you will not be able to see it on your end. I believe that chats and conversations should be recorded for references. **Recommendations to others considering Blazeo:** Apex Chat meets all the requirements you need for effective and efficient communication with your customers. I would recommend it to business owners who have a large number of clients. **What problems is Blazeo solving and how is that benefiting you?** Apex Chat has helped my company to resolve our customer's issues immediately. I also share files with members of our organization. Most potential customers are not ready to pick up calls when called, but with Apex Chat, they can always read the chats and communicate at their own time. ### 12. Loved the Concept ... but turned out to be a Swing and a Miss. **Rating:** 0.0/5.0 stars **Reviewed by:** Jerry H. | Co-Founder, Owner, Architecture & Planning, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2019 **What do you like best about Blazeo?** I liked the concept of having an option for website visitors to ask questions, get 'qualified' and have those leads forwarded to us (me) to move forward. Their pop up window appearance and function appeared fine. **What do you dislike about Blazeo?** "Operators" simply could not execute the "Script" that was carefully developed with the powers that be at Apex. In the beginning I was getting "leads" (which were anything BUT qualified leads) and the getting invoiced for these names. We refined the script to where it should've been foolproof ... but turned out not to be. They would send me/bill me for leads WELL outside the area defined. They missed the mark on WHAT service(s) I actually provided. It couldn't have been simpler. My take away ... the operators were somehow getting compensated on leads submitted. It proved more frustrating than beneficial. When I expressed my frustration, putting them on notice I would "pull the plug" ... they pulled the plug without taking the time to call, understand my frustration, "ask" what was going on. Again, good concept ... poor execution. I will look into another service provider. **Recommendations to others considering Blazeo:** They need to fully understand your business and what it IS you do. They didn't in my case. Referring Automobile prospects, Maybe prospects for legal firms, doctors, etc. Maybe this works. But screening and "qualifying" potential Leads. They failed. As far as pricing ... IF they screened properly ... zero issue with cost. **What problems is Blazeo solving and how is that benefiting you?** I'd like to leverage more leads with those visiting our website. Zero benefits were realized with using Apex Chat. ### 13. Terrible Chat Service - Apex **Rating:** 0.0/5.0 stars **Reviewed by:** Susan H. | Owner, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2019 **What do you like best about Blazeo?** Nothing . I disconnected my service. I had to switch providers **What do you dislike about Blazeo?** My service never worked properly. The calls never connected to my office. The agents were terrible and would drop calls or hang up before getting client information. The transcripr was supposed to be texted to me and was not. The tech from Apex claimed my phone (I phone 8 plus) was go blame and made me spend hours on phone with apple. It was not apple. But Apex was unable to fix the issues after three months. Another provider has no such issues. **What problems is Blazeo solving and how is that benefiting you?** I was trying to have clients access me 24/7. It did. It work. **Official Response from Connor McGann:** > Hello Susan, The problem was with the entire message not appearing in the text messaging format using the AT&T cellular network. The message was, however, delivered by email and populating the internally used reporting portal. We sincerely apologize for not being able to solve the problem with AT&T; but it was not something under our control. We thank you for your patience throughout the process of trying to solve the problem and wish you all the best in the future. ### 14. Great chat service. **Rating:** 4.5/5.0 stars **Reviewed by:** Ernie D. | SVP, Digital Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2018 **What do you like best about Blazeo?** Apex does an excellent job of converting chat participants to leads. They put a lot of work into developing strong scripts for their chat operators. The call connect feature is very effective. **What do you dislike about Blazeo?** Their reporting dashboard is pretty bare bones. **What problems is Blazeo solving and how is that benefiting you?** Many web visitors from paid digital campaigns just aren’t ready to pick up the phone. The chat feature activated users in a way that feels safe and not obligating. ### 15. Apex **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2017 **What do you like best about Blazeo?** The IM feature is easy to use. The connection sometimes doesn't work with the server but that's every once in a while. **What do you dislike about Blazeo?** The timing out and not connecting to the server. It takes a while for the page to load too. **What problems is Blazeo solving and how is that benefiting you?** Fast and simplistic to use. ### 16. Great Chat Application between IT and Medical Center Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2016 **What do you like best about Blazeo?** +Ease of use between IT support team and staff members +IT staff members are able to jump right into staff member's computer +Can immediately enter through a host name **What do you dislike about Blazeo?** -Sometimes it takes longer than usually for IT staff to enter staff computer **What problems is Blazeo solving and how is that benefiting you?** I have no business problems. If there's anything to resolve, it's not in my hands. ## Blazeo Discussions - [What is Apex Chat used for?](https://www.g2.com/discussions/what-is-apex-chat-used-for) - [View Blazeo pricing details and edition comparison](https://www.g2.com/products/blazeo-blazeo/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-24+12%3A12%3A00+-0500&secure%5Bsession_id%5D=2cd5f314-0489-4a9c-89a3-5afc396d2e3b&secure%5Btoken%5D=fc2dd6ebb3592f6a4898516ca244701b149dcbe80f08d251de1dcfadeb4038fb&format=llm_user) ## Blazeo Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Blazeo Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,689 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews)