![Damian T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Damian T.")
DT

Damian T.

IT Support Engineer

Mid-Market (51-1000 emp.)

2/19/2025

"Efficient, User-Friendly, and Backed by a Great Support Team"

4/5

What do you like best about Atlas Support?

Atlas Support has been a game-changer for managing tickets efficiently. The clean UI makes it incredibly easy to navigate, and the system itself is intuitive.

However, what truly sets Atlas apart is its support team—they are fast, responsive, and genuinely helpful. One thing I like to confirm before choosing a support tool is how well they handle their own support tickets, Atlas absolutely delivers in this regard!

Overall, Atlas Support is a well-designed platform backed by a stellar team that prioritizes customer experience. Highly recommend! Review collected by and hosted on G2.com.

What do you dislike about Atlas Support?

While some features feel like they should be out of the box (for example, for automations, an option to set "time since last agent response" in minutes or leave it blank to trigger immediately), Atlas is always open to feedback and quick to provide effective workarounds.

P.S. I have met with them and they plan on adding this feature soon. Review collected by and hosted on G2.com.

What problems is Atlas Support solving and how is that benefiting you?

Atlas Support has significantly improved the organization and efficiency of managing both internal and external tickets. The system keeps everything structured, ensuring that no request falls through the cracks. The clean UI and intuitive workflows make it easy to track, prioritize, and resolve tickets quickly, which has streamlined communication across teams. Review collected by and hosted on G2.com.

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See what 23 reviewers think of Atlas Support

4.9 out of 5 · Verified reviews from real users

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