--- title: Pure Chat Reviews meta_title: 'Pure Chat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 207 reviews by the users' company size, role or industry to find out how Pure Chat works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 207 scale: '5' date_modified: '2026-06-24' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Pure Chat Reviews **Vendor:** Pure Chat **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 207 ## About Pure Chat Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today! ## Pure Chat Pros & Cons **What users like:** - Users appreciate the **easy-to-use interface** and capabilities like live monitoring and detailed visitor information. (2 reviews) - Users value the **ease of use** of Pure Chat, enabling quick setup and efficient management of live support. (1 reviews) - Users appreciate the **easy setup** of Pure Chat, enabling quick and efficient integration into their workflow. (1 reviews) - Users appreciate the **easy-to-use interface** of Pure Chat, valuing its straightforward setup and useful features. (1 reviews) **What users dislike:** - Users face challenges with **notification reliability** and lack customizable reporting features in Pure Chat. (1 reviews) - Users experience **inadequate reporting** and unreliable notifications with Pure Chat, affecting their overall user experience. (1 reviews) - Users find the inability to **delete chats** frustrating, as it does not meet their requirements effectively. (1 reviews) ## Pure Chat Reviews ### 1. Cost-Effective Live Chat with Quick Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Pure Chat?** I like Pure Chat because it is an inexpensive solution that works across many websites that we have, all for one low cost. It allows us to respond in real time with live chats to customers visiting our website through an in-website chat box. Setting up Pure Chat was super easy, as we only had to set up our account, add the snippet code to our website, make a couple of customizations to the look and feel of the chat box, and we were up and running. **What do you dislike about Pure Chat?** Pure Chat doesn't have any automations or flows. We can't have any sort of automated assistance that is able to answer common questions. **What problems is Pure Chat solving and how is that benefiting you?** Pure Chat lets us respond in real time to customers on our websites with live chats, providing an inexpensive solution that works across many websites. ### 2. Reliable and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Pure Chat?** Easy to use UI. Can be easily setup. Ability to download reports, live monitoring of websites, zapier support **What do you dislike about Pure Chat?** Notifications doesn't work all the times and need background connection. Needs an ability to pull out customized reports **What problems is Pure Chat solving and how is that benefiting you?** Website chat support ### 3. Incredible Chat Solution **Rating:** 4.0/5.0 stars **Reviewed by:** Mandip Singh P. | AI Platform Product Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Pure Chat?** Visitor information is the best part. If someone visit our website then we forcly chat with the customer and we get all details of the visitor (like location, OS details, IP address, etc) **What do you dislike about Pure Chat?** Agen to delete the chat, That not good as per my requirement. **What problems is Pure Chat solving and how is that benefiting you?** We use WhatsApp but do not get much business from that so we decided to move on to a chat solution. May be customer are not friendly with whatsapp. ### 4. Awesome tool for e-commerce live chat system **Rating:** 4.0/5.0 stars **Reviewed by:** Nabab S. | Sr manager, enterprise hr sales, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about Pure Chat?** I enjoy Pure Chat's easy use of our customer service agents and support staff. It is authentic and intuitive and allows for customization, improving the accuracy and effectiveness of communication. I enjoy its quickness and interface. **What do you dislike about Pure Chat?** Live chat extensions offer an intimidating interface with overkill for such rudimentary support media. Paid plans are also expensive, and I couldn't find a help module you can call or email. **What problems is Pure Chat solving and how is that benefiting you?** It enables me to see which customers browse my internet site in actual time; therefore, if a person is calling at a couple of denim that they promote on their site, they may realize what to begin to speak to me about, and you may have the equipment to carry out predetermined solutions for sure components of the internet site ### 5. It was good **Rating:** 3.0/5.0 stars **Reviewed by:** Harsh D. | User Experience Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2022 **What do you like best about Pure Chat?** I like the integrations with different platforms like Zoho, mail chimp, HubSpot, etc. Date Integration was relatively easy. **What do you dislike about Pure Chat?** I was not happy with their pricing tier. I was hoping to get a free tier. but it was a free trial instead. I wish a free tier would help me to get along on their software for more time. **Recommendations to others considering Pure Chat:** If integrations with your CMS are your priority it is good to go. **What problems is Pure Chat solving and how is that benefiting you?** As I had mentioned before, I love their integrations with different CMS, I also like their customizations to help me build a good chatbox. ### 6. Easy to Integrate **Rating:** 4.0/5.0 stars **Reviewed by:** Dev K. | Customer Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2022 **What do you like best about Pure Chat?** The software provides customizes widgets which can be integrated very easily with the website. The integration of the chat feature with any website is very simple and easy. Further, the Pre Chat info feature provides all the previous interactions of the customer with us in a very detailed manner. **What do you dislike about Pure Chat?** At the whole product is good, maybe still they can add many features **What problems is Pure Chat solving and how is that benefiting you?** Helps to interact with the visitors very easily and also works smoothly if the internet speed is minimal. The dashboard is very powerful and provides all the previous information of the customer on hand ### 7. Online chat to provide attention to prospects and generate sales opportunities **Rating:** 4.0/5.0 stars **Reviewed by:** Charles B. | Senior Frontend Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about Pure Chat?** In my company, we have integrated Pure Chat to all our websites, which has allowed us to have one more way to connect with prospects through a live chat. Pure Chat is easy to set up and works great on both desktop and mobile devices. This has become an advantage nowadays that many customers prefer to communicate through instant messaging instead of phone calls. **What do you dislike about Pure Chat?** I don't like the unresponsiveness of the support team when there is a problem; you have to be very insistent, which is sometimes annoying. **Recommendations to others considering Pure Chat:** It is excellent for connecting with prospects and interacting in real-time with them, which can materialize in good business opportunities due to good attention and support through their websites; it is worth it. **What problems is Pure Chat solving and how is that benefiting you?** Pure Chat has opened a new communication window between the customers in our products and services through our websites and us. This software has allowed us to chat securely and have a closer approach to our customers. It has been a great addition to my organization. ### 8. Great way to assist customers! **Rating:** 5.0/5.0 stars **Reviewed by:** SUSAN H. | Customer Service Representative / Catalog Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2021 **What do you like best about Pure Chat?** I love that it is so easy to use and offers ways to customize. We use it at my workplace every day. **What do you dislike about Pure Chat?** There really isn't anything I dislike about PureChat! **What problems is Pure Chat solving and how is that benefiting you?** Staying in contact with customers and being able to assist them immediately. Pure Chat really benefits our customers because it gives them immediate access to any issues. ### 9. : Live communication with customers to improve the attention and web experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Miriam C. | Web Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2021 **What do you like best about Pure Chat?** The need for a live chat on our website has led us to the implementation of Pure Chat, we liked how easy it is to keep in constant interaction with our visitors and customers during their journey on our page, providing advice and attention in real time to improve their experience. It is very easy to configure and put it into operation, and it works on both computers and mobile devices. **What do you dislike about Pure Chat?** The only thing that goes through my mind that could be improved is definitely their customer service and support. **Recommendations to others considering Pure Chat:** Live interaction with our customers is a key factor in generating trust and sales opportunities and growth of the organization, and is something that a live chat tool like Pure Chat can easily provide, effectively recommending. **What problems is Pure Chat solving and how is that benefiting you?** Pure Chat has undoubtedly solved problems of interaction with our customers and visitors, improving the attention and providing live support through our website, we have been able not only to retain our potential customers, but also generate new customers and sales opportunities. Generating confidence to our customers and maintaining quality business relationships with them is of utmost importance to our company and Pure Chat has been a support to achieve this. ### 10. Purechat was an inexpensive and easy solution for us **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about Pure Chat?** Purechat was very easy to setup, customize, and use **What do you dislike about Pure Chat?** I wish there were more ways to customize the layout of screen to optimize for personal preferences when using **What problems is Pure Chat solving and how is that benefiting you?** Pruurechat chat provided an additional method of communication with support for our customers ### 11. It has many other customizations that allow me to capture more data from my clients **Rating:** 4.0/5.0 stars **Reviewed by:** Jimmy S. | Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2020 **What do you like best about Pure Chat?** Its interface is quite easy to use and incorporate into other applications, for example, I installed it in my wordpress domain and it has been working perfectly, without any inconvenience, in addition, thanks to this application I have been able to increase interaction with my clients in a much faster and more fluid way than before, since I can respond immediately to the different requests that users present via online chat, it also has many other customizations that allow me to capture more data from my clients through the same chat, for example, the option of incorporating a telephone number and address, the fact that I also have a mobile application is very useful for me to maintain contact with my clients, even when I do not have a computer to hand. **What do you dislike about Pure Chat?** He tends to disconnect from chat a lot, so I have to constantly log in to keep in touch with my clients. **What problems is Pure Chat solving and how is that benefiting you?** It has been very useful to me to carry out the customer service procedures of my company through the online chat that they provide so that we can integrate it to our web site, so achieving communication between the client and my brand now it's easier. ### 12. very powerful professional Pure chat **Rating:** 3.5/5.0 stars **Reviewed by:** Rhyley C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2020 **What do you like best about Pure Chat?** easy this programs is to use and allows potential clients to email me if I'm not available or active on the website I also like that it saves the transcripts and client contact info also shows where the client is located and how many times they have visited the website **What do you dislike about Pure Chat?** Looking around website because then I have to go back and start the pure chat over again and then hope they connect me with my previous agent otherwise I have to explain the entire question or issue again **What problems is Pure Chat solving and how is that benefiting you?** Pure chat is the chatting software that is mainly used for business it is very efficient and effective software that very helpful in business organisation to securely chat very straight forward tools that puts you in direct connection with people you are hoping to reach ### 13. Pretty self explanatory interface but not too helpful with workflow **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Pure Chat?** The setup was incredibly easy and quick to do. Using it was also a pleasure, it was almost impossible to miss a chat while using Pure Chat. The app is also very user friendly. **What do you dislike about Pure Chat?** When I submitted a query due to some trouble with my app, I never received a response from the Pure Chat help team. I have heard similar complaints from fellow coworkers. **Recommendations to others considering Pure Chat:** It would be ideal to use pure chat with another app. It's a plus that they have both PC and mobile apps but the frequent glitches and slow response made it difficult to rely on. **What problems is Pure Chat solving and how is that benefiting you?** Pure chat made it incredibly easy to communicate and connect with clients. However, there have been bugs and glitches that made the experience unpleasant. ### 14. Great tool for online chatting **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina P. | Online Business Development, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2019 **What do you like best about Pure Chat?** It's a great tool to embed in the website for online chat.You are able to assign the chat to someone else in the middle of chatting. It keeps a log of each chat session so that you can go back and review or improve on responses. Another thing that I like about Pure Chat is it will show you what page users are visiting and if it is their first visit or a repeat visit so that you can pursue new leads. It also provides you with contact info. such as email address so that you can have a new lead to pursue. **What do you dislike about Pure Chat?** Signs you out if you are inactive for a certain amount of time. **Recommendations to others considering Pure Chat:** No recommendations. **What problems is Pure Chat solving and how is that benefiting you?** Easy way to assign chats to customer service reps so that you know it is being taken care of. Quick notification and pop ups so that you can respond promptly. You are able to assign the chat to someone else in the middle of chatting. It keeps a log of each chat session so that you can go back and review or improve on responses. Another thing that I like about Pure Chat is it will show you what page users are visiting and if it is their first visit or a repeat visit so that you can pursue new leads. It also provides you with contact info. such as email address so that you can have a new lead to pursue. ### 15. Powerful live chat tool for e-commerce **Rating:** 3.5/5.0 stars **Reviewed by:** Nataly R. | Especialista administrativo, Mid-Market (51-1000 emp.) **Reviewed Date:** December 30, 2019 **What do you like best about Pure Chat?** A great live chat tool that helps small businesses provide instant responses and reach many potential customers. The platform features are simple and the general interface facilitates good communication with customers who need a quick response. **What do you dislike about Pure Chat?** The tool has worked perfectly on the website, for now I have not found any error. **Recommendations to others considering Pure Chat:** With pure chat I have accelerated the work and increased sales, the tool also tracks where customers come from. With this great tool you can provide good customer support. I recommend it for companies that have many customer service requests. **What problems is Pure Chat solving and how is that benefiting you?** To implement the chat box on the website, you just have to copy and paste the code, you can also personalize the chat's appearance, configure the forms you want people to fill out before communicating with you. ### 16. Communicate effectively with Pure chat **Rating:** 5.0/5.0 stars **Reviewed by:** Noemi R. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2019 **What do you like best about Pure Chat?** What I like about Pure Chat is the simplicity of using it for both the representatives of support as for our customers. It is intuitive and genuine can be customized and make communication more accurate and efficient. I like its interface and its speed **What do you dislike about Pure Chat?** I would like you to have a solid free version so that it would be much better than talking on the phone, it would be very helpful, they could also create an app for the computer desk so we would avoid keeping the browser open and it would be even more fast **Recommendations to others considering Pure Chat:** If you are looking for prices and efficiency, I recommend Pure chat since she has what she needs needs, is the best tool to interact with others **What problems is Pure Chat solving and how is that benefiting you?** The saving of time and communication has improved by 35% of how we handled it before to use pure chat, we are taking full advantage of them since it is an innovative product and efficient ### 17. Purechat is a good application to chat with you potential customers **Rating:** 4.5/5.0 stars **Reviewed by:** MUKUL R. | Digital Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2019 **What do you like best about Pure Chat?** Pure Chat is simple to use and handle, enables individual discussions together with your clients, creating a long-term connection, offers stunning visuals and pictures to find out the analytics of chat eventually, you are able to keep track of the fulfillment of the customer to help make choices regarding their employees or discover what customers might be paying. **What do you dislike about Pure Chat?** Occasionally the patiently waiting time might take time, and purechat has a tendency to detach, is usually a little aspect that I have to resolve. **Recommendations to others considering Pure Chat:** Pure Chat is most effective for doing the communication with your clients, I must recommend this application, try this once and I am certain that you will not be dissatisfied. **What problems is Pure Chat solving and how is that benefiting you?** Great services, assistance is vital to keep the relationship with clients and that is really simple to use, an individual who doesn't know a lot regarding the subject can completely utilize it with little know-how. ### 18. Fair Priced, Clean UI and Excellent Settings **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2019 **What do you like best about Pure Chat?** Aside form excellent pricing among competitors, we can appreciate the clean and well organized UI on the front-end. We've used other and Pure Chat seems to hit the sweet spot. In addition, the settings menu allows you customize many elements of the chat and even shows you in real-time what the changes will look like on either Desktop or Mobile. **What do you dislike about Pure Chat?** Right now Pure Chat does not have a Desktop App. Browser tabs can build up quickly and thee tab for Pure Chat can easily get lost in the mix. **What problems is Pure Chat solving and how is that benefiting you?** We are an online retailer who sells highly technical products, so Pure Chat allows our visitors to contact a representative while on our store site to help answer any and all inquires without leaving the store. ### 19. Must have tool for your Arsenal **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan S. | Retail Product Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Pure Chat?** Easy integration into Hubspot, Location, date, Transcript retrieval, Ability to view site traffic with historic comparison **What do you dislike about Pure Chat?** The Smile and frown feature, 9/10 a frown was due to the end-user losing connection or they did not like an answer to a question. Either develop this feature to a measurable KPI or lose it because as of now it is trivial. **What problems is Pure Chat solving and how is that benefiting you?** A growing population of people hate human interaction, This allows me to still capitalize on this business. ### 20. Pure Chat as a means of personal communication with your customers **Rating:** 5.0/5.0 stars **Reviewed by:** William S. | Chief Security Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2019 **What do you like best about Pure Chat?** Pure Chat is easy to use and manage, allows for personal conversations with your customers, establishing a long-term relationship, provides beautiful graphics and images to see the metrics of chat over time, you can track the satisfaction of your client to make decisions about their staff or find out what clients may be spending too much time **What do you dislike about Pure Chat?** Live chat extensions give an overly intimidating interface with tools that are exaggerated for such a rudimentary medium of support, paid plans also have a high price, I did not find any help module to call or send an email, so it seems that I will have to complete most of the research personally **Recommendations to others considering Pure Chat:** Customize the appearance of the chat to fit your company, add a personal photo so that your customers see that behind your website there are real people, follow up on the satisfaction of your customers, watch your volume and the response time of your agents, provide a chat box in the control panel among other very good things you will find using Pure Chat. Simply what you need for the best communication and customer service you want for your website **What problems is Pure Chat solving and how is that benefiting you?** It helps me to be able to see which users browse my website in real time, therefore, if someone is looking at a pair of shoes that they sell on their site, they will know exactly what to start talking about, and you will even have the tools to perform predetermined answers for certain parts of the website ### 21. a very necessary and useful tool **Rating:** 4.0/5.0 stars **Reviewed by:** joey w. | a very necessary and useful tool, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2019 **What do you like best about Pure Chat?** I like it a lot because it is a very simple solution to be able to support the clients in real time thanks to its control panel that is quite simple and intuitive, it is easy to implement and no guidance or previous experience is needed to use it, for what I consider a great ally. **What do you dislike about Pure Chat?** I do not dislike anything, for the moment I have experienced many benefits so I could not complain, I will continue using your services **Recommendations to others considering Pure Chat:** highly recommended if you want to improve the user experience on online platforms, which would make them safely return as they feel well served **What problems is Pure Chat solving and how is that benefiting you?** It has helped me to maintain a better communication with my clients since as a company we obviously care about our customers, so it has been very pleasant the easy way we can serve them, the communication interface is very intuitive so they can be attended to several clients at a time to avoid delays in the support ### 22. very useful has helped me a lot in communication with work team **Rating:** 4.0/5.0 stars **Reviewed by:** evan c. | very useful has helped me a lot in communication with work team, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2019 **What do you like best about Pure Chat?** I really like the ease with which you can start to implement this software because its control panel is very simplified so there will be no major complications to learn how to use it, in my experience it has greatly facilitated the communication process between clients and My work team making the experience by both parties much more pleasant **What do you dislike about Pure Chat?** for the moemnto I have not got a function that I dislike, since in general purechat has helped me to improve the service that I offer in my web **Recommendations to others considering Pure Chat:** It is highly recommended if you have a network in which you want to implement this type of chats in order to make the communication more fluid is very efficient and you can try their functions for free if it is useful you can enter a plan payment to improve the experience **What problems is Pure Chat solving and how is that benefiting you?** It has helped me a lot in giving a better support to the clients in my site, since it can be reached in a more personal way, solving any inconvenience that they have and making their experience more pleasant so that they can use our services with all the trust ### 23. Best Chat Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda D. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2019 **What do you like best about Pure Chat?** What I like best about Pure Chat is how easy it is to use for both customer service representatives as well as our patients. It is intuitive and able to be customized to each branch of the company's needs to make communication more effective and helpful. Our patient's have had absolutely no difficulty using the feature on our websites and we have even gotten frequent positive feedback regarding how convenient it is for them. **What do you dislike about Pure Chat?** What I dislike about Pure Chat is more of a routine issue than an issue with the program; The customer service representatives have to actually sign in to the website in order to use it and they don't always remember to do that, but we have had this as a company for a very short amount of time and already it is getting to be more of a habit for all of the representatives. **Recommendations to others considering Pure Chat:** I highly recommend Pure Chat to anyone thinking about using it. It is easy, less expensive than at least 1 competitor on the market that I know of for sure and it looks good on our websites. **What problems is Pure Chat solving and how is that benefiting you?** The business problems that Pure Chat is solving is our phones being tied up all of the time. If a patient is looking at our website and has a question, they just ask right then without having to be put on hold to get in touch with a live person. The benefits that we are seeing is an overall increase in customer / patient satisfaction with our company and our services. ### 24. Purechat the best option for small and large companies **Rating:** 4.5/5.0 stars **Reviewed by:** Marisol M P. | Customer Support Specialist, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about Pure Chat?** I love the free option for people who are just starting with their business, then you can purchase one of the 2 existing plans as you grow. The notifications work great, it has a version for iOS and Android which is also appreciated. **What do you dislike about Pure Chat?** It only allows up to 3 agents for support with the free version, but we bought the one for 10, so we are more than satisfied. **Recommendations to others considering Pure Chat:** Integration is easy, it has many additional options if you purchase a better plan, and also the prices are very good, very happy with Purechat. **What problems is Pure Chat solving and how is that benefiting you?** It allows us to easily connect remote chat support on the website, and with this, we are attending to our visitors day by day. That users can share files is very useful. ### 25. Awesome Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Nikos P. | C#/C++ CT/CTI Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about Pure Chat?** Mostly i like the integration features which allows you to combine things. Especially, you can have Pure Chat messages as notifications in Slack and you can integrate it with WHMCS same time. **What do you dislike about Pure Chat?** I believe the growth plan could have more than one website.The embedded report could have more statistics than it has. **Recommendations to others considering Pure Chat:** Use the amazing integration features and mostly the Google Analytics Integration where you can have a completely report about your business in some minutes. Also i recommend to enable the WHMCS integration **What problems is Pure Chat solving and how is that benefiting you?** PureChat provides an excellent environment to design the webchat before you embed it, that helps many customers to design their own layout. Except that, with zapier integrations, you can have integrated solutions with zero coding. ### 26. No cost live chat software that actually works!! **Rating:** 4.0/5.0 stars **Reviewed by:** Mr. J. | Trevor Jones , Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2019 **What do you like best about Pure Chat?** It’s free of charge and has all the features of a premium service. Change the design to match your companies color scheme. Insert your logo. No ads. Includes mobile app for chatting on the go and a hosted support page for interacting with your clients in a secure environment. **What do you dislike about Pure Chat?** Have yet to find anything that was dislikable. Works perfectly. **Recommendations to others considering Pure Chat:** I would say you have nothing to lose and everything to gain. Pull the trigger. The Wordpress plug is so simple it’s hard to believe. **What problems is Pure Chat solving and how is that benefiting you?** Live chat customer support plugin on our website. Opening and closing tickets. AI and bot enabled. Custom UI/UX. ### 27. Reasonably priced, efficient chat software **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie T. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2019 **What do you like best about Pure Chat?** I really like the ring options because I can always tell which ring is Pure Chat , also the function that allows you to invite other team members into the chat, even from different departments, others can join in on the chat and you can stay in the chat or leave it , it's really great been able immediately to bring others into the chat. **What do you dislike about Pure Chat?** While there is a free plan but of course without all the extras, but as far as the paid plan, I really don't like how you are limited to a certain number of SMS notifications. Really would be great if there were a way to share pictures/documents/ via chat. There also has been quiet a bit of lagging/freezing but that may have been on my end. **Recommendations to others considering Pure Chat:** If pricing and efficient is what you're looking for then I very much recommend Pure Chat and with the free plan Pure Chat offers...you have nothing to lose , only to gain since Pure Chat is an excellent chat software with so many great feautures, a great tool to interact with others! **What problems is Pure Chat solving and how is that benefiting you?** Very beneficial to be able to see when a client is logged in and being able to to make sure they have received all the correct information and being able to save and send a copy of a conversation is also very helpful. ### 28. CHAT ROOM **Rating:** 5.0/5.0 stars **Reviewed by:** MUHAMMAD SALMAN S. | Finance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2019 **What do you like best about Pure Chat?** i like the concept of the app. Pure chat themes the use of this app **What do you dislike about Pure Chat?** I dislike the unusual pop ups and some disturbing ads **Recommendations to others considering Pure Chat:** Give it a try **What problems is Pure Chat solving and how is that benefiting you?** Official chats ### 29. Purechat One of the best to start **Rating:** 4.5/5.0 stars **Reviewed by:** Cristyn C. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2019 **What do you like best about Pure Chat?** It has a very good user interface, I also think that they have updated this and for the customers, this is appreciated. **What do you dislike about Pure Chat?** Sometimes if an agent takes a little time to answer a chat, you can disconnect, I think it's a point to pay more attention. **Recommendations to others considering Pure Chat:** I think it's the first option that a person or company should use if you like you can update the plan. **What problems is Pure Chat solving and how is that benefiting you?** We have been using Purechat a few months ago and the experience has been very good, there is a team of agents who can be attentive to all questions from visitors, you can also exchange files, this is great so far. ### 30. A good chat and with good integration options **Rating:** 4.5/5.0 stars **Reviewed by:** Martha C. | Customer Service Representative, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Pure Chat?** I like the integration options with a single click, it is easy to use the panel, the client's chat is registered in case you have to answer after the client left the chat **What do you dislike about Pure Chat?** PureChat It does not give much time to respond to customers in real time **Recommendations to others considering Pure Chat:** The best thing is that you have a free trial version for people who have a small business or want to try the service first. It is good to think of all consumers. **What problems is Pure Chat solving and how is that benefiting you?** PureChat gave are business an easy way for our clients to ask us a question and respond to them when we get back. ### 31. The chat that will change your way of thinking and writing **Rating:** 3.5/5.0 stars **Reviewed by:** Miguel R. | Customer Support, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2019 **What do you like best about Pure Chat?** Pure Chat, is a 100% free chat, complement of Live, for WordPress. One of its great advantages are its unlimited chats and three users completely free. All customizations of chat widgets, transcription history, e-mail forms when this is not available, activators, among other positive aspects. You can customize any part of the chat box, with unlimited colors, eye-catching animations and custom images available. Beyond the eyes, Pure Chat is also a very capable live chat tool. The functionality includes powerful analytics, multiple chat management and proactive chat activators. **What do you dislike about Pure Chat?** The main negative aspect of this application is that without Internet we can not access. A more typical aspect of the application is that we only have a maximum of three users, if we need more, we must buy them. The versatility in its infinite colors for chat boxes makes the application lack sobriety and seriousness, a negative factor if we use it in a private company. **Recommendations to others considering Pure Chat:** Practical, simple and dynamic chat to interact with anyone, at any time. **What problems is Pure Chat solving and how is that benefiting you?** We are in obtaining the maximum benefit of this super application. As it is in the network that is accessed, it is very innovative and it is not necessary to download a program that occupies space, we only need internet and that's it. As it is a new application, we are taking full advantage of it so that in the future it will position itself as its great competitors, and be used by many more people, who are looking for something innovative, familiar, practical and simple. ### 32. Customer service representative **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2019 **What do you like best about Pure Chat?** It does its function... allows me to reply to customers remotely **What do you dislike about Pure Chat?** Wish it can notify me attentively when someone request a chat. I don’t notice right away when someone comes on and can’t sit and wait on screen all day **What problems is Pure Chat solving and how is that benefiting you?** Allows me to stay on track and be aware when inquiries comes up ### 33. The best free chat software! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly L. | Freelance employee, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Pure Chat?** I just love PureChat! First of all, I love that it's free (I mean, who wouldn't like that). The free version has just enough features for our use. It lets you customize a lot of things like the chat box appearance, the option to have questions emailed, mobile vs desktop appearance, etc. You can have as many staff members as you need and easily invite them via email so they can login on their own page. You can set up canned responses so you're always ready. Transcripts of each chat are available so you can review and follow up as needed. You can easily put the chat on any website with a simple code they provide and you manage it all on their platform. So easy! Their support is also really helpful. **What do you dislike about Pure Chat?** I haven't run into much I dislike about PureChat. One thing that would be nice is the ability to be able to email users back through the platform with your own email. As it stands now, you have to copy their email address and question and email them back through your own email platform. **Recommendations to others considering Pure Chat:** I would say - GO FOR IT. Use the free version and check it out. There is absolutely nothing to lose. In my opinion, there is nothing you really need in the paid-for versions. The free version is where it's at! **What problems is Pure Chat solving and how is that benefiting you?** We are able to provide virtual reference to our patrons on our website. This is an innovation for us and a step in the right direction. ### 34. Pure Chat is Purely Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda G. | Patient Success Team Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Pure Chat?** What I like best about Pure Chat is how we can interact with patients who prefer not to come in to our local branch offices or call. We live in a digital world and this is just one other way to help people who have problems with either our goods or our services and make a difference. Pure Chat is both easy to use as a patient and as a customer service representative. **What do you dislike about Pure Chat?** What I dislike about Pure Chat is simply the fact that there is an option not to be in the Pure Chat answer queue. It makes it easier for breaks, but it's not automatic when you log into the computers here at work. This can sometimes lead to missed chat opportunities if we have fewer people or if the customer service representatives forget to log in when they first log in. **Recommendations to others considering Pure Chat:** I highly recommend Pure Chat to anyone who wants to add virtual interaction to their websites for customer service. **What problems is Pure Chat solving and how is that benefiting you?** The business problems that we are solving with Pure Chat are that we can talk to people who perhaps would not have had a voice otherwise. It enables our customers who have autitory or verbalization issues to communicate easily and effectively with us without having to go through the hassle of email or interpreters. The benefit of Pure Chat is that we get to assist our patients of all types and abilities with minimal extra effort ### 35. Pure chat is an awesome tool **Rating:** 5.0/5.0 stars **Reviewed by:** Brandy R. | Routine Replacement, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Pure Chat?** Pure Chat is easy to use and convenient. I use Pure Chat on a daily basis. I like that we can connect with our more tech savvy patients more easily by using Pure Chat. Pure Chat also notifies us when we have missed a chat and it records all of conversations, which is very convenient. **What do you dislike about Pure Chat?** I have not had any reason to dislike Pure Chat as of yet. Using Pure Chat is actually more convenient than talking on the phone. **Recommendations to others considering Pure Chat:** With today's growth in technology, I highly recommend using Pure Chat. Most people do not want to talk on the phone, they want to type and get a quick response. **What problems is Pure Chat solving and how is that benefiting you?** Since we have added Pure Chat to our company, it has helped us communicate with our patients so much easier. Using Pure Chat seems to be a better alternative than talking on the phone for our patients that prefer texting or using instant messenger. Using Pure Chat seems to be very popular with our younger patients who do not like talking phone, or for patients that do not like being on hold waiting to talk to a representative. ### 36. Good skills in marketing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2019 **What do you like best about Pure Chat?** I don’t no yet i use it for many times but I didn’t understand it more i need more time to use it **What do you dislike about Pure Chat?** Difficult when you register with this app **What problems is Pure Chat solving and how is that benefiting you?** I didn’t. Use it more ### 37. Intuitive Design **Rating:** 4.5/5.0 stars **Reviewed by:** Derek L. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about Pure Chat?** I hate spending time learning how to use new technology given how quickly it is always changing. Pure chat provides a truly out-of-the-box solution with an intuitive dashboard. **What do you dislike about Pure Chat?** It would be great to carry a particular conversation through from session to session and from email back to chat again. Not a huge issue as many customers don't reconnect, but for those that do - having "conversational marketing" [like Drift does] would be a nice feature **What problems is Pure Chat solving and how is that benefiting you?** Another (and increasingly popular) way of answering questions that did not involve a phone conversation which many customers try to avoid. ### 38. Pure Chat is on the rise **Rating:** 5.0/5.0 stars **Reviewed by:** Lenarda K. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2019 **What do you like best about Pure Chat?** Pure chat is has a free version. We are able to assist our clients immediately and it not costing the company any extra money. **What do you dislike about Pure Chat?** I wish I had one. They give you excellent functionality for free and even more if you upgrade. Pricing in inline with other services. I'll update this review should a con present itself. **Recommendations to others considering Pure Chat:** Continue to keep the free version. **What problems is Pure Chat solving and how is that benefiting you?** Higher client response rates and better retention. Waiting for them to find eh email link isn't enough anymore. Pure Chat means my "about us" page is on every page. ### 39. It's very helpful in talking with our overseas clients and customers. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2019 **What do you like best about Pure Chat?** Being able to talk to overseas clients and customers quickly through text. **What do you dislike about Pure Chat?** Have had a few issues connecting at times or having to log back in. This can lead to some people leaving a chat before I'm able to get to them in time. **Recommendations to others considering Pure Chat:** It is very helpful for overseas customers and buyers, which is what we use it for. **What problems is Pure Chat solving and how is that benefiting you?** Problem it is helping with is being able to reach out to overseas clients/customers. We hope it will continue to increase sales. ### 40. Great way to chat **Rating:** 5.0/5.0 stars **Reviewed by:** Eliza B. | Account Manager, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2019 **What do you like best about Pure Chat?** Here at the sugar shack I use it to communicate to my current customers and future customers. I love how easy it is to use. **What do you dislike about Pure Chat?** I can not think of anything negative to say About this chat. **What problems is Pure Chat solving and how is that benefiting you?** I use it to communicate with my customers. And also future customers to let them know what deals and sales we are having or going to be having. It brings in more business to my small business. ### 41. Available for our clients at all times. **Rating:** 5.0/5.0 stars **Reviewed by:** Lenarda R. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Pure Chat?** I like that we can be available to assist clients 24 hours a day. We can set up quick responses and quick answers for common question. **What do you dislike about Pure Chat?** I don't have any dislikes about this program. **Recommendations to others considering Pure Chat:** I would recommend Pure chat to an online company that is looking to offer the function of chatting with their customers. **What problems is Pure Chat solving and how is that benefiting you?** If our clients need any type of assistance, we are available to help them from any device that we are sign in on. We use Pure Chat to assist our company on our sister company site when ordering supplies online and paying cash instead of going though insurance. We also was able to solve problem all types of question with just one click. ### 42. customer service with pure chat **Rating:** 4.5/5.0 stars **Reviewed by:** Ernesto C. | Campaign Consultant, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2019 **What do you like best about Pure Chat?** real time action when talking to clients ,simple esay to use ,pop up chat **What do you dislike about Pure Chat?** slow reaction time when answering but Im not sure if that has to do with internet speed or a tech issue ...otherwise it really doesnt have to many defects **Recommendations to others considering Pure Chat:** Its simple easy to set up and will give you a unique way to interact with clients b + software in my eyes **What problems is Pure Chat solving and how is that benefiting you?** live interaction with clients to resolve issues in timely manner ,easy to respond to your clients giving you the ability to resolve issues or concerns or just questions ### 43. A good and rewarding experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Pure Chat?** Purechat is very very easy to use and requires very minimum training when learning how to use. It does not have a huge learning curve so it is very easy and fast to learn. I also love how simple it looks not too confusing and not too busy. **What do you dislike about Pure Chat?** Sometimes it does lag a little bit so it makes it a little hard to move on with the chat. **What problems is Pure Chat solving and how is that benefiting you?** We are solving day to day customer problems and concerns. There has been various amounts of benefits realized like solving customer problems and being fast about the problems. ### 44. A great tool for your business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sporting Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2019 **What do you like best about Pure Chat?** You can easily sell to the prospects, and put the support customers in the right direction .The theme look very nice, I've used a lot chat applications and this one simply looks good. **What do you dislike about Pure Chat?** There is no windows desktop application to install but dont think its bad, we are in 2019. **Recommendations to others considering Pure Chat:** You wont go wrong with this **What problems is Pure Chat solving and how is that benefiting you?** Pure Chat simply makes it easier and faster to comunicate to your clients ### 45. Nice system but needs improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos R. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2019 **What do you like best about Pure Chat?** Purechat is easy and simple if you look only to answer patients, and it notifies in a timely and good manner. **What do you dislike about Pure Chat?** the system seems to lack some features that would make the experience more enjoyable. **Recommendations to others considering Pure Chat:** It is a system that meets the minimum, could use some improvement but it does its job fairly well **What problems is Pure Chat solving and how is that benefiting you?** Customer service, providing customers with products that can help them solve their problems and whatever they need. ### 46. Pure Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2019 **What do you like best about Pure Chat?** The mobile app works like a charm, it has customizable chat box and various features for the supervisor **What do you dislike about Pure Chat?** Does not export transcript in .txt, apart from that I don't see any issues with the application **Recommendations to others considering Pure Chat:** Is easy to use, and inexpensive **What problems is Pure Chat solving and how is that benefiting you?** Communications wouth our clients through our mobile application ### 47. Simple to install **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Pure Chat?** Great for website chat support. Easy to install. **What do you dislike about Pure Chat?** More info being able to be sent to other SAAS apps **What problems is Pure Chat solving and how is that benefiting you?** Website chat ### 48. Very Easy For Chatting **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2019 **What do you like best about Pure Chat?** It’s easy to save the chats, so you can go back and Check your chat to better help your customers **What do you dislike about Pure Chat?** I don’t really have a Downside to purechat. It is easy to navigate and I would recommend it to anyone. I have nothing negative to say. **What problems is Pure Chat solving and how is that benefiting you?** It helps when customers need to chat, they are able to quickly get in touch with Customer Care representatives and quickly find solutions to their problems. ### 49. Satisfied **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** July 06, 2019 **What do you like best about Pure Chat?** Its helps to check how many visitors are on my website, their history and number of visits **What do you dislike about Pure Chat?** It is a bit expensive for monthly subscription **What problems is Pure Chat solving and how is that benefiting you?** Contacting customers easily at anytime and place ### 50. Decent software but could use improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2019 **What do you like best about Pure Chat?** one thing I like best about the software is how easy it is to communicate with people who are seeking help and how easily they are able to understand **What do you dislike about Pure Chat?** one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer **What problems is Pure Chat solving and how is that benefiting you?** The problem is we are solving is through retail clients that are asking questions multiple times an hour, the benefits I realized is ease of access of all the potential buyers and clients ## Pure Chat Discussions - [Does Pure Chat work on mobile?](https://www.g2.com/discussions/does-pure-chat-work-on-mobile) - 1 upvote - [Do I need to stay logged in to be available for chats?](https://www.g2.com/discussions/do-i-need-to-stay-logged-in-to-be-available-for-chats) - 1 upvote - [Does Pure Chat support other languages?](https://www.g2.com/discussions/does-pure-chat-support-other-languages) - 1 upvote - [What counts toward the 15 chat limit?](https://www.g2.com/discussions/what-counts-toward-the-15-chat-limit) - 1 upvote - [How do I get Pure Chat on my website?](https://www.g2.com/discussions/how-do-i-get-pure-chat-on-my-website) - 1 upvote - [View Pure Chat pricing details and edition comparison](https://www.g2.com/products/pure-chat/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+12%3A01%3A52+-0500&secure%5Bsession_id%5D=79a01e7f-bc47-42a0-9327-58d3e4be22a4&secure%5Btoken%5D=0f01b55884aa134cd46bc6b27b228f39ec658cf5961811d0795c0305acaed8d2&format=llm_user) ## Pure Chat Integrations - [BigCommerce](https://www.g2.com/products/bigcommerce/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) ## Pure Chat Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Pure Chat Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (785 reviews) - [Olark](https://www.g2.com/products/olark/reviews) - 4.3/5.0 (220 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,706 reviews)