--- title: Pure Chat Reviews meta\_title: 'Pure Chat Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 207 reviews by the users' company size, role or industry to find out how Pure Chat works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 207 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Pure Chat Reviews & Product Details Pure Chat helps small and mid-sized organizations engage their website visitors with our live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads, provide support, and deliver exceptional customer service to improve sales and satisfaction. Just looking to add live chat software to your website? We’ve got you covered with our 100% Free plan. You'll get unlimited users/operators and unlimited chats on up to 3 websites -- for FREE. If you're looking for a more powerful and integrated solution, sign up for our Pro plan to get access to visitor analytics, unlimited contacts, trigger-based notifications and much more. Get started for free today! * * * Seller [Pure Chat](https://www.g2.com/sellers/pure-chat) Discussions [Pure Chat Community](https://www.g2.com/products/pure-chat/discuss) Languages Supported Arabic, German, English, Persian, French, Hindi, Italian, Japanese, Korean, Russian, Spanish, Swedish, Chinese (Simplified) Solution Type Best-of-Breed Overview by Carley Coursin Show More ## Pricing Pricing provided by Pure Chat. ### Free 100% Free ### Pro $99/mo (paid monthly) [ View More Pricing Information ](https://www.g2.com/products/pure-chat/pricing) ## Top-Rated Alternatives [ ![LiveChat](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LiveChat") LiveChat 4.5/5(810) ](https://www.g2.com/products/livechat/reviews) [ ![Olark](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Olark") Olark 4.3/5(224) ](https://www.g2.com/products/olark/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/pure-chat/competitors/alternatives) ## User Insights Average based on 207 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Pure Chat Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews) Show More ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 3/10/2026 "Cost-Effective Live Chat with Quick Setup" 5/5 What do you like best about Pure Chat? I like Pure Chat because it is an inexpensive solution that works across many websites that we have, all for one low cost. It allows us to respond in real time with live chats to customers visiting our website through an in-website chat box. Setting up Pure Chat was super easy, as we only had to set up our account, add the snippet code to our website, make a couple of customizations to the look and feel of the chat box, and we were up and running. Review collected by and hosted on G2.com. What do you dislike about Pure Chat? Pure Chat doesn't have any automations or flows. We can't have any sort of automated assistance that is able to answer common questions. Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? Pure Chat lets us respond in real time to customers on our websites with live chats, providing an inexpensive solution that works across many websites. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 10/9/2025 "Reliable and easy to use" 4.5/5 What do you like best about Pure Chat? Easy to use UI. Can be easily setup. Ability to download reports, live monitoring of websites, zapier support Review collected by and hosted on G2.com. What do you dislike about Pure Chat? Notifications doesn't work all the times and need background connection. Needs an ability to pull out customized reports Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? Website chat support Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Mandip Singh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mandip Singh P.") MP Mandip Singh P. AI Platform Product Manager Mid-Market (51-1000 emp.) 10/8/2024 "Incredible Chat Solution" 4/5 What do you like best about Pure Chat? Visitor information is the best part. If someone visit our website then we forcly chat with the customer and we get all details of the visitor (like location, OS details, IP address, etc) Review collected by and hosted on G2.com. What do you dislike about Pure Chat? Agen to delete the chat, That not good as per my requirement. Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? We use WhatsApp but do not get much business from that so we decided to move on to a chat solution. May be customer are not friendly with whatsapp. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Nabab S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nabab S.") NS Nabab S. Sr manager, enterprise hr sales Mid-Market (51-1000 emp.) 8/16/2022 "Awesome tool for e-commerce live chat system" 4/5 What do you like best about Pure Chat? I enjoy Pure Chat's easy use of our customer service agents and support staff. It is authentic and intuitive and allows for customization, improving the accuracy and effectiveness of communication. I enjoy its quickness and interface. Review collected by and hosted on G2.com. What do you dislike about Pure Chat? Live chat extensions offer an intimidating interface with overkill for such rudimentary support media. Paid plans are also expensive, and I couldn't find a help module you can call or email. Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? It enables me to see which customers browse my internet site in actual time; therefore, if a person is calling at a couple of denim that they promote on their site, they may realize what to begin to speak to me about, and you may have the equipment to carry out predetermined solutions for sure components of the internet site Review collected by and hosted on G2.com. Show More 8/31/2022 Validated ReviewerIncentivizedSource: G2 invite ![Harsh D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harsh D.") HD Harsh D. User Experience Designer Small-Business (50 or fewer emp.) 6/23/2022 "It was good" 3/5 What do you like best about Pure Chat? I like the integrations with different platforms like Zoho, mail chimp, HubSpot, etc. Date Integration was relatively easy. Review collected by and hosted on G2.com. What do you dislike about Pure Chat? I was not happy with their pricing tier. I was hoping to get a free tier. but it was a free trial instead. I wish a free tier would help me to get along on their software for more time. Review collected by and hosted on G2.com. Recommendations to others considering Pure Chat: If integrations with your CMS are your priority it is good to go. Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? As I had mentioned before, I love their integrations with different CMS, I also like their customizations to help me build a good chatbox. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dev K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dev K.") DK Dev K. Customer Specialist Small-Business (50 or fewer emp.) 5/13/2022 "Easy to Integrate" 4/5 What do you like best about Pure Chat? The software provides customizes widgets which can be integrated very easily with the website. The integration of the chat feature with any website is very simple and easy. Further, the Pre Chat info feature provides all the previous interactions of the customer with us in a very detailed manner. Review collected by and hosted on G2.com. What do you dislike about Pure Chat? At the whole product is good, maybe still they can add many features Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? Helps to interact with the visitors very easily and also works smoothly if the internet speed is minimal. The dashboard is very powerful and provides all the previous information of the customer on hand Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite CB Charles B. Senior Frontend Developer Mid-Market (51-1000 emp.) 12/2/2021 "Online chat to provide attention to prospects and generate sales opportunities" 4/5 What do you like best about Pure Chat? In my company, we have integrated Pure Chat to all our websites, which has allowed us to have one more way to connect with prospects through a live chat. Pure Chat is easy to set up and works great on both desktop and mobile devices. This has become an advantage nowadays that many customers prefer to communicate through instant messaging instead of phone calls. Review collected by and hosted on G2.com. What do you dislike about Pure Chat? I don't like the unresponsiveness of the support team when there is a problem; you have to be very insistent, which is sometimes annoying. Review collected by and hosted on G2.com. Recommendations to others considering Pure Chat: It is excellent for connecting with prospects and interacting in real-time with them, which can materialize in good business opportunities due to good attention and support through their websites; it is worth it. Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? Pure Chat has opened a new communication window between the customers in our products and services through our websites and us. This software has allowed us to chat securely and have a closer approach to our customers. It has been a great addition to my organization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![SUSAN H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SUSAN H.") SH SUSAN H. Customer Service Representative / Catalog Account Manager Small-Business (50 or fewer emp.) 12/14/2021 "Great way to assist customers!" 5/5 What do you like best about Pure Chat? I love that it is so easy to use and offers ways to customize. We use it at my workplace every day. Review collected by and hosted on G2.com. What do you dislike about Pure Chat? There really isn't anything I dislike about PureChat! Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? Staying in contact with customers and being able to assist them immediately. Pure Chat really benefits our customers because it gives them immediate access to any issues. Review collected by and hosted on G2.com. Show More 12/16/2021 Current UserValidated ReviewerIncentivizedSource: Organic MC Miriam C. Web Designer Mid-Market (51-1000 emp.) 1/14/2021 ": Live communication with customers to improve the attention and web experience." 5/5 What do you like best about Pure Chat? The need for a live chat on our website has led us to the implementation of Pure Chat, we liked how easy it is to keep in constant interaction with our visitors and customers during their journey on our page, providing advice and attention in real time to improve their experience. It is very easy to configure and put it into operation, and it works on both computers and mobile devices. Review collected by and hosted on G2.com. What do you dislike about Pure Chat? The only thing that goes through my mind that could be improved is definitely their customer service and support. Review collected by and hosted on G2.com. Recommendations to others considering Pure Chat: Live interaction with our customers is a key factor in generating trust and sales opportunities and growth of the organization, and is something that a live chat tool like Pure Chat can easily provide, effectively recommending. Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? Pure Chat has undoubtedly solved problems of interaction with our customers and visitors, improving the attention and providing live support through our website, we have been able not only to retain our potential customers, but also generate new customers and sales opportunities. Generating confidence to our customers and maintaining quality business relationships with them is of utmost importance to our company and Pure Chat has been a support to achieve this. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Small-Business (50 or fewer emp.) 8/17/2021 "Purechat was an inexpensive and easy solution for us" 4/5 What do you like best about Pure Chat? Purechat was very easy to setup, customize, and use Review collected by and hosted on G2.com. What do you dislike about Pure Chat? I wish there were more ways to customize the layout of screen to optimize for personal preferences when using Review collected by and hosted on G2.com. What problems is Pure Chat solving and how is that benefiting you? Pruurechat chat provided an additional method of communication with support for our customers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about Pure Chat? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Pure Chat ](https://www.g2.com/products/pure-chat/discussions/new) GU Guest User What is Pure Chat used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-pure-chat-used-for) [ View all Discussions ](https://www.g2.com/products/pure-chat/discuss) ## Pricing Options Pricing provided by Pure Chat. ### Free 100% Free ### Pro $99/mo (paid monthly) [ View More Pricing Information ](https://www.g2.com/products/pure-chat/pricing) Pure Chat Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ba968094a5ab619bb052096fa348bcbe/livechat.png "Product Avatar Image") LiveChat 4.5/5(810) [ Compare Now ](https://www.g2.com/compare/livechat-vs-pure-chat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6c5e5fe18e31bcec5f8751996074eb66/olark.png "Product Avatar Image") Olark 4.3/5(224) [ Compare Now ](https://www.g2.com/compare/olark-vs-pure-chat) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") Fin 4.5/5(3,901) [ Compare Now ](https://www.g2.com/compare/fin-vs-pure-chat) ##### ##### Pure Chat Features Communication Pop-up Chat Notifications Internal Use Customization Conversation Archiving Lead Development [ View More Features ](https://www.g2.com/products/pure-chat/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat) ##### Explore More [User-friendly online community tools for my tech business](https://www.g2.com/discussions/what-are-the-most-user-friendly-online-community-tools-for-a-tech-business)[Which financial audit platforms create clear audit trails and documentation that withstand external auditor scrutiny?](https://www.g2.com/discussions/which-financial-audit-platforms-create-clear-audit-trails-and-documentation-that-withstand-external-auditor-scrutiny)[Which payment analytics platforms are highest rated for companies recovering lost revenue from payment failures?](https://www.g2.com/discussions/which-payment-analytics-platforms-are-highest-rated-for-companies-recovering-lost-revenue-from-payment-failures) [Best time tracking software for small business](https://www.g2.com/discussions/what-s-the-best-time-tracking-software-for-small-business-teams)[Which ecommerce platforms sync inventory in real time when sales spike during a peak campaign?](https://www.g2.com/discussions/which-ecommerce-platforms-sync-inventory-in-real-time-when-sales-spike-during-a-peak-campaign)[Pros and Cons Details](https://www.g2.com/products/pure-chat/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)