1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [Haptik Discussions](https://www.g2.com/products/haptik/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7ee3563b62ea2be5d9aad42c22b9513d/haptik.png "Product Avatar Image") ](/products/haptik/reviews) [ Haptik ](/products/haptik/reviews) (171)4.5/5 Haptik builds agentic AI-driven voice and chat experiences that acquire, engage, and retain customers across 20+ channels and 100+ languages. Our multi-agent orchestration platform resolves queries, takes real actions across your CRM, ticketing, and MarTech stack while sounding like a real human. Trusted by Reliance Jio, Indian Oil Corporation Ltd, CEAT, Upstox, McDonald's, Prime Health, Pantheon Development, P&G, and Varun Beverages, Haptik has been recognized as the 𝗕𝗲𝘀𝘁 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗮𝗻𝗱 𝗩𝗼𝗶𝗰𝗲 𝗔𝗜 𝗖𝗼𝗺𝗽𝗮𝗻𝘆, Category Leader by Gartner, G2, and Opus Research, and won the Best Voice AI Innovation Award, Excellence in Best AI Solutions Showcase, and Most Innovative for Industry AI Application. Show More * * * ### 66.0 Nps Score Already have Haptik? ### All Haptik Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is Haptik used for? ](/discussions/what-is-haptik-used-for) What is Haptik used for? [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) [ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Haptik+questions+and+get+answers+from+expert+users+in+our+Haptik+Discussions+section.&title=Haptik+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhaptik%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Haptik+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhaptik%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhaptik%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Haptik+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhaptik%2Fdiscuss%0aAsk+Haptik+questions+and+get+answers+from+expert+users+in+our+Haptik+Discussions+section.) 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[ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Haptik+questions+and+get+answers+from+expert+users+in+our+Haptik+Discussions+section.&title=Haptik+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhaptik%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Haptik+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhaptik%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhaptik%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Haptik+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fhaptik%2Fdiscuss%0aAsk+Haptik+questions+and+get+answers+from+expert+users+in+our+Haptik+Discussions+section.) 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