Best Help Desk Software - Page 3

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 616

Category Stats (Nov 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Jelly (+8.89%) - Among all products in this category, Jelly recorded the largest rating increase compared to last month

Last updated: November 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 82,000+ Authentic Reviews
  • 616+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

eDesk

eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver. Start your free 14-day trial or book a demo today!

Average Rating: 4.6/5.0

Total Reviews: 83

How Do G2 Users Rate eDesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 8.8/10 (Category avg: 8.7/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Customer Portal: 7.7/10 (Category avg: 8.6/10)

Who Is the Company Behind eDesk?

  • Seller: xSellco Software
  • Company Website:
  • HQ Location: Dublin, IE
  • Twitter: @XSellco
    246 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    83 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Director
  • Top Industries: Retail, Automotive
  • Company Size: 78% Small, 15% Medium

What Do G2 Reviewers Say About eDesk?

AI-generated summary from verified user reviews

Pros
  • Users find eDesk to be user-friendly, appreciating the intuitive interface and efficient customer support for quick assistance.
  • Users commend the efficient customer support of eDesk, providing quick and helpful assistance whenever needed.
  • Users value the efficiency of eDesk, enjoying quick support and streamlined customer communication in one platform.
  • Users appreciate the centralized customer communication of eDesk, enhancing efficiency and making support management effortless.
  • Users praise eDesk for its time-saving features, including templates and AI assistance for efficient customer service.
Cons
  • Users find the learning curve steep, as advanced settings and workflows require time and effort to master.
  • Users face ticketing issues with filtering inefficiencies and automated categorization, complicating ticket management and organization.
  • Users find eDesk's pricing to be quite steep, making it prohibitive for smaller businesses and larger teams.
  • Users find the interface not intuitive, making initial setup and self-use challenging despite reliable system performance.
  • Users find the automatic ticket sorting frustrating, leading to confusion and delays in managing support requests.

What Are Recent G2 Reviews of eDesk?

LiveAgent

LiveAgent is an AI help desk for support teams of any size, from a single agent to enterprise contact centers. AI agents answer chats and handle tickets alongside your team in one shared inbox for email, live chat, phone calls and social messages. AI is included in every plan with no per-resolution fees. Plans start at $15 per agent seat per month billed annually, with a 30-day free trial and no credit card required. LiveAgent ranks #3 of 9 customer service AI agents in G2's AI Agent Evaluation, with 195 of 230 points. Customer data is hosted on AWS in Europe, the US or Asia, with GDPR-compliant processing, and larger teams get single sign-on, audit logs and a dedicated account manager. You choose which AI provider processes your data. LiveAgent integrates with Shopify, Salesforce, Slack, Jira, Zapier, & more. To discuss the Enterprise plan, contact Team LiveAgent at liveagent.com. AI in every LiveAgent plan AI agents, the AI Chatbot and the AI Answer Assistant are included in every plan. The number of AI agents depends on the plan: 1 on Starter, 5 on Team, 50 on Business and unlimited on Enterprise. You choose the AI provider (OpenAI, Anthropic or Google Gemini), can connect several providers and pick one per AI agent, and pay the provider directly at its own rates; LiveAgent adds no per-resolution fees and no token markup. Admins can monitor AI agent work and tool-call usage. The AI Chatbot currently runs on FlowHunt, Quality Unit's own AI platform. • AI agents that work on and distribute tickets • AI Chatbot for your website, answering from your knowledge base • AI Answer Assistant that drafts and improves agent replies • AI ticket summaries • Transcription of live and recorded calls • Built-in MCP server to connect external AI tools such as Claude (Business and Enterprise plans) One inbox for email, chat, phone and social LiveAgent brings email tickets, live chat, calls and social messages into one shared inbox. Every plan includes email ticketing, live chat, contact forms, a customer portal, a knowledge base and Android and iOS apps. From the Team plan you add a call center (inbound and outbound calls, IVR, queues and call recording, with your own SIP provider), video calls, and Facebook Messenger, WhatsApp, Viber, Telegram and X posts and mentions. Automation, SLA and time rules, canned responses and reporting with CSAT help teams keep response times under control. LiveAgent plans and pricing Four plans: Starter, Team, Business and Enterprise, from $15 per agent seat per month billed annually. Enterprise includes 80 agent seats, unlimited AI agents and a dedicated account manager. No contract, no setup fee, cancel any time. Migration from other help desks Free self-service migration with built-in migration plugins for many help desks, including Zendesk, Freshdesk, Freshservice, Help Scout, Intercom, Jira and Kayako. If you need assistance with your migration, the LiveAgent team is happy to help free of charge. Security, GDPR and data residency LiveAgent is hosted on Amazon Web Services (AWS), whose data centers are ISO 27001 certified (the certification is held by AWS). Choose where your data lives at sign-up: Europe (Frankfurt), the US (Northern Virginia) or Asia (Singapore). LiveAgent is GDPR compliant, with a Data Protection Officer and DPA templates. Connections use HTTPS/TLS. 2-step verification is available on every plan, single sign-on (Google, Microsoft, Facebook, Okta) from Team, and an audit log from Business. LiveAgent integrations Shopify, Magento, PrestaShop, WordPress, Wix, Salesforce, Pipedrive, Slack, Jira, GitHub, Google Analytics 4, Zapier (including HubSpot via Zapier), Microsoft and Google email accounts, FlowHunt and many more, plus a REST API. Start your 30-day free trial at liveagent.com, no credit card required, or book a free demo call with our team.

Average Rating: 4.5/5.0

Total Reviews: 1,481

How Do G2 Users Rate LiveAgent?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Workflow: 8.7/10 (Category avg: 8.7/10)
  • Customization : 8.4/10 (Category avg: 8.5/10)
  • Customer Portal: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind LiveAgent?

  • Seller: Quality Unit
  • Company Website:
  • Year Founded: 2004
  • HQ Location: Bratislava, Slovakia
  • Twitter: @qualityunit
    480 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    61 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 29% Medium

What Do G2 Reviewers Say About LiveAgent?

AI-generated summary from verified user reviews

Pros
  • Users find LiveAgent's ease of use exceptional, simplifying communication management and enhancing overall efficiency.
  • Users value the ease of use and feature-richness of LiveAgent, enhancing productivity and customer engagement seamlessly.
  • Users appreciate the centralized customer communication of LiveAgent, enhancing engagement and improving overall customer experience.
  • Users value the ease of use in LiveAgent, enhancing organization and improving customer communication across multiple channels.
  • Users praise LiveAgent for its efficiency, enabling fast ticket routing and centralized customer communication, enhancing productivity.
Cons
  • Users find the learning curve steep, requiring significant training to navigate LiveAgent's powerful features effectively.
  • Users note missing features in LiveAgent, including poor mobile performance and lack of customization options.
  • Users find the user interface not intuitive, leading to disappointment and difficulty in navigation and functionality.
  • Users note a steep learning curve in mastering LiveAgent, requiring substantial training for optimal usage.
  • Users express concerns about integration issues with LiveAgent, specifically regarding email, telephony, and automation with Magento.

What Are Recent G2 Reviews of LiveAgent?

What Are G2 Users Discussing About LiveAgent?

Five9 Intelligent Cloud Contact Center Platform

Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth.

Average Rating: 4.1/5.0

Total Reviews: 605

How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 7.9/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?

  • Seller: Five9
  • Company Website:
  • Year Founded: 2001
  • HQ Location: San Ramon, CA
  • Twitter: @Five9
    14,856 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3,127 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Service Representative, Manager
  • Top Industries: Consumer Services, Financial Services
  • Company Size: 55% Medium, 23% Small

What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface of Five9, highlighting its seamless integrations and straightforward implementation.
  • Users value the exceptional customer support of Five9, noting its responsiveness and dedication to addressing concerns promptly.
  • Users appreciate the exceptional support from Five9, highlighting their responsiveness and dedication to addressing customer needs.
  • Users value the superb user-friendly interface and seamless integrations of Five9, enhancing their overall experience.
  • Users value the efficiency of Five9, highlighting its easy user setup and streamlined reporting features.
Cons
  • Users face challenges with call issues, particularly due to weak email interaction reporting and slow SMS features.
  • Users find the complexity of Five9's interface and reporting functions challenging, requiring significant training and experience.
  • Users highlight missing features in Five9, underlining a lack of customization and outdated UI for better usability.
  • Users often face technical issues like call drops and system disruptions that hinder overall productivity and workflow efficiency.
  • Users experience poor customer support, often requiring additional assistance and facing communication delays with Five9 services.

What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform?

What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform?

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Milvus TI

O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes.

Average Rating: 4.8/5.0

Total Reviews: 132

How Do G2 Users Rate Milvus TI?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.0/10)
  • Workflow: 9.4/10 (Category avg: 8.7/10)
  • Customization : 9.6/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Milvus TI?

  • Seller: Milvus
  • HQ Location: São Caetano do Sul, BR
  • LinkedIn® Page: www.linkedin.com
    71 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Analista de Suporte, Analista de TI
  • Top Industries: Information Technology and Services, Computer Networking
  • Company Size: 45% Small, 42% Medium

What Do G2 Reviewers Say About Milvus TI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the efficient automation and integration of Milvus TI, streamlining operations and enhancing productivity.
  • Users value the automation features of Milvus TI, significantly reducing manual tasks and improving operational efficiency.
  • Users commend the efficiency of Milvus TI, highlighting its automation and streamlined operations for daily tasks.
  • Users value the management efficiency of Milvus TI, particularly for automating tasks and organizing operations seamlessly.
  • Users benefit from the WhatsApp integration that automates ticketing, streamlining operations and reducing manual tasks.
Cons
  • Users often face connection issues with Milvus TI, especially on older hardware, leading to sluggish performance.
  • Users find the performance issues of the remote access agent can lead to sluggish connections on older hardware.
  • Users find Milvus TI initially complex, especially if they lack familiarity with using filters.
  • Users experience latency issues on older hardware, leading to a sluggish connection that affects performance significantly.
  • Users find the learning curve challenging at first, but it's a powerful tool once mastered.

What Are Recent G2 Reviews of Milvus TI?

Hiver in Gmail

Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on.

Average Rating: 4.6/5.0

Total Reviews: 1,266

How Do G2 Users Rate Hiver in Gmail?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 7.8/10 (Category avg: 8.5/10)
  • Customer Portal: 8.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Hiver in Gmail?

  • Seller: Hiver
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @hiverhq
    5,617 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    276 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 66% Small, 27% Medium

What Do G2 Reviewers Say About Hiver in Gmail?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Hiver in Gmail, facilitating efficient communication and task assignments.
  • Users love the seamless team collaboration Hiver provides, enhancing organization and communication for remote teams.
  • Users find Hiver's email management system invaluable for effectively overseeing communication in remote teams.
  • Users praise Hiver for its streamlined communication, facilitating efficient collaboration within Gmail for their teams.
  • Users highlight the seamless collaboration capabilities of Hiver, enhancing team communication and productivity in Gmail.
Cons
  • Users experience email issues with Hiver in Gmail, including glitches, long loading times, and challenges in data retrieval.
  • Users feel there are missing features in Hiver, expressing a desire for enhancements and better email management tools.
  • Users express frustration with limited features in Hiver, impacting efficiency, especially for organizations with varied work schedules.
  • Users experience occasional slow loading times with Hiver in Gmail, which can affect their efficiency during tasks.
  • Users often face bug issues with Hiver, experiencing slowdowns and frequent disconnects that hinder efficiency.

What Are Recent G2 Reviews of Hiver in Gmail?

HelpCrunch

HelpCrunch is an AI customer service platform for your Support, Sales, and Marketing. All in one. Scale customer communications with AI in all channels while keeping it personal and controllable. The platform combines AI Agents and AI chatbots, omnichannel live chat and shared inbox, knowledge base, and marketing+sales automation tools. Try HelpCrunch for free for 14 days and see how AI can resolve up to 80% of customer questions. 🧠 AI Agents Not your typical chatbot. Not just ChatGPT. Trained exclusively on your content and fully under your control. ⏵ Save time, reduce workload – automatically handle up to 80% of customer questions. ⏵ Scale without hiring – create multiple agents for different products, workflows, or tasks. ⏵ Be everywhere your customers are – live chat, iOS/Android, Facebook, Instagram, WhatsApp, Telegram, Viber. ⏵ Reliable answers only – near-zero hallucinations; anything missing gets routed to your team. ⏵ Handle complexity effortlessly – multi-part questions, follow-ups, topic changes. ⏵ Automate smarter – add AI Agents into chatbot flows for flexible, context-aware automation. 🤖 No-Code AI Chatbots Build custom AI journeys to automate replies, tagging, routing. Works in all channels, zero coding needed. 💬 Live Chat & Multichannel Inbox Manage conversations from website, email, in-app widget, messengers, and social in a single inbox. Assign chats, add tags, track history, and keep context clear across your team. 📚 Knowledge Base
 Build a self-service help center with SEO-friendly articles, categories, and search. Reduce tickets while giving customers 24/7 access to answers. 📧 Email & Campaigns
 Send one-off newsletters, automated onboarding sequences, or targeted campaigns. Segment users by behavior and deliver the right message at the right time. 🎯 Popups & Auto Messages
 Trigger personalized chat messages or popups based on visitor behavior – engage leads instantly, promote offers, and drive conversions. 📊 Analytics & Performance Track AI deflection rates, CSAT, first response times, workload, hours saved by automation, and more. HelpCrunch gives you visibility into both human and AI support. 😉 Why HelpCrunch?
 ⏵ Multichannel by design: web, mobile, messengers, email, and social.
 ⏵ All-in-one: support, marketing automation, and lightweight CRM in one tool.
 ⏵ Scales with your business, from startups to enterprises. ⏵ No-code setup in minutes.
Free migration from other tools. Make service your competitive advantage with HelpCrunch – the secret behind more efficient teams, without extra headcount.

Average Rating: 4.7/5.0

Total Reviews: 235

How Do G2 Users Rate HelpCrunch?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Workflow: 9.0/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 8.7/10 (Category avg: 8.6/10)

Who Is the Company Behind HelpCrunch?

  • Seller: HelpCrunch
  • Year Founded: 2016
  • HQ Location: Palo Alto, CA
  • Twitter: @HelpCrunchCom
    334 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    19 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 83% Small, 15% Medium

What Do G2 Reviewers Say About HelpCrunch?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of HelpCrunch, finding it intuitive and seamless to transition from other platforms.
  • Users value the multifunctional service of HelpCrunch, benefiting from its comprehensive features for customer communication.
  • Users appreciate the helpful and easy-to-use features of HelpCrunch, enabling smooth communication and efficient lead engagement.
  • Users love the reliable live chat features of HelpCrunch, enabling instant support and effective client engagement.
  • Users commend HelpCrunch for its excellent customer support, noting quick responses and effective onboarding assistance.
Cons
  • Users feel that HelpCrunch could benefit from more flexible customization options for widgets and automation rules.
  • Users experience slow loading times for the chat functionality, affecting performance and overall satisfaction.
  • Users face chat issues with slow loading times and hope for improvements in performance and AI integration.
  • Users find the pricing to be high for small businesses, especially with additional costs for features like AI editing.
  • Users experience slow loading times with HelpCrunch's live chat, causing occasional delays and frustration.

What Are Recent G2 Reviews of HelpCrunch?

ThriveDesk

ThriveDesk is a full featured customer service software for SaaS and eCommerce. Features included Shared Inbox, Live Chat, Chatbot, Knowledge Base and more..

Average Rating: 4.9/5.0

Total Reviews: 106

How Do G2 Users Rate ThriveDesk?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Workflow: 9.5/10 (Category avg: 8.7/10)
  • Customization : 8.6/10 (Category avg: 8.5/10)
  • Customer Portal: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind ThriveDesk?

  • Seller: ThriveDesk
  • Year Founded: 2024
  • HQ Location: Dhaka, BD
  • Twitter: @thrivedesk
    240 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO , Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 70% Small, 40% Medium

What Do G2 Reviewers Say About ThriveDesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive interface and powerful features of ThriveDesk, enhancing team collaboration and efficiency.
  • Users value the reliable customer support of ThriveDesk, appreciating the assistance provided whenever needed.
  • Users appreciate the ease of use of ThriveDesk, with a straightforward setup and intuitive interface enhancing efficiency.
  • Users love the intuitive and clean interface of ThriveDesk, making it easy for teams to learn and use.
  • Users love the intuitive design of ThriveDesk, making customer support management simple and streamlined.
Cons
  • Users desire more customization options for dashboards and reports in ThriveDesk to enhance their experience.
  • Users desire more customization options for dashboards and reporting in ThriveDesk to enhance their experience.
  • Users express a desire for improved reporting features, seeking more customization and advanced analytics options in ThriveDesk.
  • Users note the limited third-party integrations with ThriveDesk, wishing for expanded connectivity with other tools.
  • Users feel the lack of integrations limits ThriveDesk's adaptability for specific workflows and industry needs.

What Are Recent G2 Reviews of ThriveDesk?

What Are G2 Users Discussing About ThriveDesk?

HelpDesk

HelpDesk.com is the ticketing capability inside Text.com, the customer service platform. Support teams use it to manage tickets from email, live chat, Messenger, and SMS in one queue, with automation and AI handling the repetitive work. Teams receive customer messages across channels, assign them to the right agent or team, track progress against SLAs, and close cases inside a shared inbox. A conversation that starts on Messenger and continues over email stays a single thread, so agents work from full context rather than fragmented records. HelpDesk.com is used by small businesses, mid-market teams, and enterprises across ecommerce, SaaS, IT, HR, travel, and property management. HelpDesk.com integrates with LiveChat, ChatBot.com, Shopify, Salesforce, HubSpot, WordPress, and Webflow through Workflows in the Playbook. Webhooks and an open API extend connectivity to any other tool in a customer's stack. Free migration from other ticketing systems is available, with the vendor covering costs where possible. Key features: AI Agent resolves up to 73% of routine questions in chat before they become a ticket, then hands off to a human with full context. Reply suggestions, ticket summaries, and text enhancements help agents draft accurate responses, understand ticket status at a glance, and adjust tone for the customer. Language detection and tag suggestions automatically route tickets to the right agent and keep queues organized. Workflows and automation rules handle routing, SLA escalation, follow-ups, and repetitive tasks without code. Collaboration tools including private notes, collision detection, shared views, custom fields, and role-based permissions support teams from a handful of agents to large multi-region operations. Reporting covers response times, resolution rates, and agent workload. Teams handle up to 60% quicker response time with automation and AI. The platform is browser-based with desktop apps for Mac and Windows. HelpDesk.com is SOC 2, GDPR, and PCI DSS (SAQ A) compliant, with encryption, secure connections, role-based access, anti-spam protection, and audit logs. Customer support is available 24/7/365.

Average Rating: 4.6/5.0

Total Reviews: 34

How Do G2 Users Rate HelpDesk?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 8.9/10 (Category avg: 8.7/10)
  • Customization : 9.0/10 (Category avg: 8.5/10)
  • Customer Portal: 7.8/10 (Category avg: 8.6/10)

Who Is the Company Behind HelpDesk?

  • Seller: Text
  • Year Founded: 2002
  • HQ Location: Boston, MA, USA
  • Twitter: @text_hq
    150 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    384 employees on LinkedIn®
  • Ownership: WSE: TXT

Who Uses This Product?

  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 59% Small, 35% Medium

What Do G2 Reviewers Say About HelpDesk?

AI-generated summary from verified user reviews

Pros
  • Users value the comprehensive toolset of HelpDesk, which enhances support efficiency and team collaboration significantly.
  • Users appreciate the ease of use of HelpDesk, which enhances collaboration and streamlines customer interaction management.
  • Users value the customizability of HelpDesk, enhancing their workflow with a versatile and engaging design.
  • Users appreciate the customizability of HelpDesk, enhancing their experience and making work more efficient.
  • Users commend HelpDesk for its easy communication, enhancing collaboration and management of customer interactions seamlessly.
Cons
  • Users find the inadequate filtering limits effective searches, making it hard to locate desired information quickly.
  • Users find the limited search features of HelpDesk frustrating, hindering their ability to find information efficiently.
  • Users find the limited integrations with tools like Slack and Firebase inconvenient, hampering a seamless experience.
  • Users report encountering technical issues with server connectivity that hinder effective access to HelpDesk functionalities.
  • Users experience time delays with HelpDesk due to occasional lags and frequent updates, impacting their efficiency.

What Are Recent G2 Reviews of HelpDesk?

What Are G2 Users Discussing About HelpDesk?

Gleap

Turn customer feedback into shipped software. Gleap is your AI software team: one platform connecting AI-native customer support, feedback and coding agents. Built for teams developing and supporting software, Gleap keeps customer conversations, technical evidence and implementation connected. Start with customer support and connect the rest as you need it. A shared inbox, knowledge base, in-app bug reports and feedback tools give your team and AI agents the context to answer questions, investigate issues and act on customer requests. The AI team works across support, product and engineering: • Kai answers customers using your connected knowledge and configured tools, with escalation rules set by your team. • Kai Resolve investigates hard tickets using session evidence, read-only code and connected data. For confirmed bugs, it prepares coding tasks a teammate can pick up. • Kai PM analyzes requests, finds duplicates and recommends priorities. Your team decides what gets built. • Kai Code plans approved work, changes code, runs checks and opens pull requests. Your engineers review, merge and ship. Some customer reports need an answer. Others need a fix, a product decision or a handoff. Gleap keeps the customer context attached throughout, with follow-ups governed by your team’s release settings. From the first question to the reviewed fix or approved feature, Gleap helps your team close the loop with customers. Gleap is trusted by 4,500+ software teams worldwide — including Microsoft, Squarespace, UNICEF, and Papa Johns — and is rated 4.6/5 on G2. It is SOC 2 Type II audited and GDPR-compliant, with EU data residency available. Most teams are live in under a day.

Average Rating: 4.6/5.0

Total Reviews: 69

How Do G2 Users Rate Gleap?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.0/10)
  • Workflow: 9.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Gleap?

  • Seller: Gleap
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Schwarzach, AT
  • Twitter: @GleapHQ
  • LinkedIn® Page: www.linkedin.com
    9 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 72% Small, 13% Medium

What Do G2 Reviewers Say About Gleap?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Gleap, finding it simple to set up and integrate seamlessly.
  • Users value Gleap for its powerful, user-friendly interface and extensive features that enhance customer support and feedback management.
  • Users love the automation features of Gleap, enhancing efficiency and streamlining customer feedback management effortlessly.
  • Users value the strong product feedback loop of Gleap, enabling faster responses and improved customer interaction.
  • Users love the simple features and affordable pricing of Gleap, making it an essential tool for effective feedback management.
Cons
  • Users struggle with the learning curve of Gleap, finding its functionalities and workflows challenging to master.
  • Users find Gleap's limited features hinder effective communication and usability, particularly regarding email and ticket management.
  • Users note that filtering issues hinder effective use of Gleap, affecting ticket management and reporting capabilities.
  • Users find Gleap's interface not very intuitive, making it challenging to navigate and utilize effectively.
  • Users note several missing features in Gleap, hindering workflow efficiency and limiting functionality compared to competitors.

What Are Recent G2 Reviews of Gleap?

Featurebase

Featurebase is a modern customer support & product suite that combines AI-powered support, feedback collection, help docs, roadmaps, and changelogs into a single platform for startups. It's loved by thousands of fast-growing teams from companies like Lovable, Raycast, and n8n. 💫 Instead of having 5+ different tools, Featurebase offers everything in one place to help you build products your users love: - Support platform – Support your customers from anywhere with an omnichannel inbox and automate support with powerful AI agents. - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.

Average Rating: 4.7/5.0

Total Reviews: 52

How Do G2 Users Rate Featurebase?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Workflow: 8.7/10 (Category avg: 8.7/10)
  • Customization : 8.5/10 (Category avg: 8.5/10)
  • Customer Portal: 8.9/10 (Category avg: 8.6/10)

Who Is the Company Behind Featurebase?

  • Seller: Featurebase
  • Year Founded: 2021
  • HQ Location: Tallinn, EE
  • Twitter: @FeaturebaseHQ
    2,216 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    8 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 90% Small, 8% Medium

What Do G2 Reviewers Say About Featurebase?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the intuitive and versatile features of Featurebase, enhancing usability and valuable feedback collection.
  • Users find Featurebase's ease of use enhances their experience, allowing quick setup and intuitive feedback collection.
  • Users appreciate the ease of use and extensive features of Featurebase, making it a powerful all-in-one solution.
  • Users praise the responsive customer support of Featurebase, noting helpfulness and effective communication throughout their experience.
  • Users value the intuitive feedback management of Featurebase, facilitating easy collection and prioritization of customer insights.
Cons
  • Users find missing features such as limited customization, basic analytics, and lack of mobile ticket responses frustrating.
  • Users face limited features in lower plans, restricting access to essential tools and scalability for startups.
  • Users face various limitations with Featurebase, including bugs, poor integration, and frustration over lack of prioritization options.
  • Users note the limited customization options for branding and workflows, affecting flexibility for specific needs.
  • Users find the limited functionality of Featurebase a drawback, lacking deeper insights and flexibility in automation.

What Are Recent G2 Reviews of Featurebase?

Comm100

Comm100 is a global provider of AI-powered omnichannel customer support software designed to help organizations across commercial, government, and nonprofit sectors deliver seamless and consistent customer service. With a diverse clientele that includes notable names such as Rackspace, Stanford University, and Global Affairs Canada, Comm100 provides a robust platform that integrates multiple communication channels, ensuring that users can engage with their customers effectively, regardless of the medium. The Comm100 platform consolidates various support channels, including live chat, email, social media, secure messaging, and self-service resources, into a single, unified experience. This integration enhances visibility and streamlines workflows, allowing support teams to manage conversations efficiently and respond to inquiries promptly. By centralizing interactions, organizations can maintain a consistent service level across different channels, catering to a wide range of audiences and handling varying interaction volumes without compromising quality. One of the standout features of Comm100 is its advanced AI capabilities, which are woven throughout the platform to boost both productivity and performance for support teams. The software includes agentic tools designed to assist with routine interactions, enabling human agents to focus on more complex inquiries. Additionally, AI-driven quality assurance mechanisms help uphold service standards, while data-driven insights provide valuable information on trends and performance gaps. These features support continuous improvement initiatives, allowing organizations to refine their customer service strategies over time. Comm100 is built with flexibility, reliability, and scalability in mind, making it suitable for organizations operating in complex service environments that demand high levels of security, compliance, and uptime. The platform is adaptable to various operational models, ensuring that organizations can maintain stability and governance while meeting their unique service requirements. This adaptability is crucial for organizations looking to enhance their customer engagement strategies without sacrificing control or oversight. By combining intelligent automation with human-led service, Comm100 empowers organizations to foster stronger customer relationships, improve productivity, and achieve superior support outcomes at scale. This balanced approach not only helps organizations meet increasing service expectations but also supports long-term strategies for resilience and growth. Furthermore, leadership teams can leverage reliable analytics and actionable insights to measure performance, optimize resources, and make informed decisions across channels and teams, ultimately enhancing the overall customer experience in today’s dynamic digital landscape.

Average Rating: 4.4/5.0

Total Reviews: 60

How Do G2 Users Rate Comm100?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.4/10 (Category avg: 8.5/10)

Who Is the Company Behind Comm100?

  • Seller: Comm100 Network Corporation
  • Company Website:
  • Year Founded: 2009
  • HQ Location: Vancouver, Canada
  • Twitter: @Comm100
    4,688 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    88 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Gambling & Casinos, Computer Software
  • Company Size: 45% Small, 42% Medium

What Do G2 Reviewers Say About Comm100?

AI-generated summary from verified user reviews

Pros
  • Users value the strong AI features and seamless integration of Comm100 for enhancing customer support efficiency.
  • Users find Comm100 to have an intuitive design, making it simple and efficient for daily customer support tasks.
  • Users find Comm100's helpful support team invaluable for setup, training, and ongoing assistance, enhancing their experience.
  • Users appreciate the supportive and responsive customer support of Comm100, enhancing their overall experience with the platform.
  • Users value the efficiency of Comm100, enhancing rapid response times and optimizing customer support workflows effectively.
Cons
  • Users report challenges with the AI chatbot's effectiveness and integration issues, impacting overall user experience.
  • Users are concerned about the lack of updates, feeling their feedback and suggestions often go unanswered.
  • Users struggle with integration issues between Comm100 Live Chat and HubSpot, affecting user experience and functionality.
  • Users find that the AI chatbot struggles with issue resolution when human agents are unavailable, causing frustration.
  • Users are frustrated by the lack of update options, making user segment management cumbersome and inefficient.

What Are Recent G2 Reviews of Comm100?

What Are G2 Users Discussing About Comm100?

Octadesk

The only AI service platform for all teams: from marketing to sales and after-sales. Centralize conversations and calls, prioritize what matters and automate what you can.

Average Rating: 4.6/5.0

Total Reviews: 66

How Do G2 Users Rate Octadesk?

  • Has the product been a good partner in doing business?: 8.8/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Customer Portal: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind Octadesk?

  • Seller: Octadesk
  • Year Founded: 2008
  • HQ Location: Sao Paulo, SP
  • Twitter: @octadesk
    85 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    122 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 62% Small, 35% Medium

What Do G2 Reviewers Say About Octadesk?

AI-generated summary from verified user reviews

Pros
  • Users find Octadesk easy to use, appreciating its intuitive design and efficient service centralization.
  • Users praise the intuitive design of Octadesk, noting its intelligent features enhance customer interaction and save time.
  • Users love the AI efficiency of Octadesk, enhancing customer interactions and significantly saving time on management.
  • Users appreciate the intuitive automation in Octadesk, which enhances customer interactions and saves valuable time.
  • Users appreciate the intelligent automation features of Octadesk, enhancing customer interactions and saving valuable time.
Cons
  • Users find Octadesk's limited chatbot setup challenging, particularly when configuring flows for multiple connected numbers.
  • Users find Octadesk's limited chatbot features restrictive, especially when setting up flows for multiple numbers.
  • Users find the chatbot setup limited, especially when creating flows for each connected number.
  • Users find the chatbot setup limitations of Octadesk frustrating, particularly when creating flows for multiple numbers.
  • Users find the limited customization of Octadesk's chatbot setup frustrating, especially with multiple connected numbers.

What Are Recent G2 Reviews of Octadesk?

ManageEngine ServiceDesk Plus

ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations and 750,000 technicians, across 185 countries, trust ServiceDesk Plus to optimize IT service desk performance. It is fully integrated and easy to set up - without extensive customization or integrations. It has rich automation that helps eliminate pesky manual processes for quicker ticket resolution and higher end user satisfaction. Furthermore, the Standard Edition is FREE forever for both the on-premise and on-demand models upto 5 technicians! Don't take our word for it. Try the 30-day free trial and watch ServiceDesk Plus simplify your IT operations. https://www.manageengine.com/products/service-desk/download.html Features ServiceDesk Plus comes with a great balance of features to suit your business needs. The features available are listed below. Incident management: Gain control of your help desk With incident management you can pin incidents to the right technicians to ensure accountability and automate ticket workflows with automatic ticket dispatch, business rules, escalation, service level agreement, notification rules or alerts, preventive maintenance for timely ticket resolution. In other words, you can manage the entire lifecycle of an incident! Problem management: Go beyond firefighting Problem management helps you analyze the root cause and reduce recurring incidents in your IT, raise a new problem from within an incident, link related incidents to a problem and close them all at once! Further, you can provide temporary workarounds till you find a permanent fix to the problem. Change management: Manage changes with precision Manage your changes with precision. Streamline planning with roll out and back out plans, take informed decisions in the assessment, prioritization, and scheduling of changes with inputs from the Change Advisory Board (CAB), automated workflows to ensure that there are no more unauthorized or failed changes. Asset management: Track and manage assets with ease Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance. IT project management: Deliver IT projects on time You can now manage multiple IT projects and requirements, plan releases, track progress, collaborate with team, and measure results, or in other words, manage all your IT projects efficiently. Break a full-blown project into milestones and tasks, set roles and provide access permissions, track the utilization of your resources, monitor the overall progress of your IT projects using colored Gantt charts, and do more to steer your IT projects to success! Purchases and contracts management: Track IT purchases and contracts Automate your supplier interactions and IT purchasing functions with full traceability and visibility, maintain master records for various vendors and track purchases from ordering to receipt and invoicing, reduce delays and cut unnecessary spending, track IT hardware and software contracts to improve compliance, associate assets and get proactively notified of contract expiry. Self service portal: Deflect tickets from your service desk Help users solve repeat incidents using a knowledge base and deflect tickets from your service desk, keep end users informed on ticket progress/approvals through automated notifications or make company-wide announcements of any outage or unplanned maintenance, auto suggest solutions during ticket creation and provide easy templates to create tickets. Service catalog: Showcase your IT services Showcase the offered IT services to your end user and give a new face to your IT. You can customize your workflow of delivering the service request specific to each service category. You can also setup approval process and service level agreements for each service request. CMDB: Get the bigger picture ServiceDesk Plus CMDB ensures effortless management of your entire IT infrastructure. Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision-making. Service level agreement: Ensure timely service delivery Create SLAs and provide quality services on time to your end users. With the intuitive SLA management in ServiceDesk Plus, escalate proactively to four levels of hierarchy to ensure that your SLAs are met. Reports: Derive decisions with the right data Generate over 150+ inbuilt reports, custom reports, query reports and flash reports pertaining to various service desk modules like requests, problems, changes, assets, surveys, contracts, and purchase. Use real time dashboards to accurately reflect health of the service desk, create relevant custom reports and add them to your dashboard and take strategic decisions based on the current trend of your help desk performance! Extensions and integrations: Collaborate easily with other IT systems Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360 degree visibility of your IT!

Average Rating: 4.2/5.0

Total Reviews: 248

How Do G2 Users Rate ManageEngine ServiceDesk Plus?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 8.0/10 (Category avg: 8.5/10)
  • Customer Portal: 8.4/10 (Category avg: 8.6/10)

Who Is the Company Behind ManageEngine ServiceDesk Plus?

  • Seller: Zoho
  • Year Founded: 1996
  • HQ Location: Austin, TX
  • Twitter: @Zoho
    137,880 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30,913 employees on LinkedIn®
  • Phone: +1 (888) 900-9646

Who Uses This Product?

  • Who Uses This: System Administrator, IT Manager
  • Top Industries: Information Technology and Services, Financial Services
  • Company Size: 59% Medium, 31% Large

What Do G2 Reviewers Say About ManageEngine ServiceDesk Plus?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of ServiceDesk Plus, highlighting its intuitive interface and efficient features.
  • Users value the robust integration and intuitive interface of ServiceDesk Plus, enhancing efficiency and support capabilities.
  • Users appreciate the user-friendly interface of ServiceDesk Plus, facilitating easy navigation and efficiency for everyone.
  • Users value the comprehensive asset management capabilities of ManageEngine ServiceDesk Plus for efficient inventory handling.
  • Users praise the fantastic customer support of ManageEngine ServiceDesk Plus, enhancing their overall experience and satisfaction.
Cons
  • Users find the implementation and configuration complex, which can lead to a frustrating setup experience.
  • Users find the complex setup of ManageEngine ServiceDesk Plus to be time-consuming and challenging for effective implementation.
  • Users find the learning curve steep for ManageEngine ServiceDesk Plus, with complex setup and customization demands.
  • Users find the steep learning curve of ManageEngine ServiceDesk Plus challenging, requiring extra time and training for effective usage.
  • Users find limited features in ManageEngine ServiceDesk Plus, making ticket management and search functionality challenging.

What Are Recent G2 Reviews of ManageEngine ServiceDesk Plus?

What Are G2 Users Discussing About ManageEngine ServiceDesk Plus?

CommBox

CommBox: The AI Customer Engagement Platform for Enterprise CommBox is an enterprise-grade platform that unifies your customer communication -Voice, WhatsApp, Web, and Social - into a single, intelligent workspace. Unlike legacy contact centers that are voice-first, or CRMs that are record-first, CommBox is an engagement-first platform. We provide the intelligent orchestration layer that connects your front-end channels directly to your core business systems (like SAP, Salesforce, and AWS Connect). This allows enterprises to move beyond simple chat and automate the entire lifecycle of a customer request, from the first message to final resolution in your backend systems. Battle-Tested Scale & Security Trusted by over 300 global enterprises—including AIG, IKEA, and Panasonic Connect—CommBox orchestrates 100M+ annual conversations. Our platform is ISO 27001, SOC 2, and GDPR compliant, ensuring a safe, controlled, and scalable path to AI adoption in regulated industries. Key Capabilities: End-to-End Task Resolution: Our AI agents do more than answer questions; they execute business workflows. By syncing directly with your backend systems, they handle high-stakes tasks like customs clearance, insurance claims, and billing updates without manual data entry. Rapid Time-to-Value: We favor immediate impact over multi-year transformations. CommBox layers intelligence over your existing infrastructure, allowing you to deploy AI agents in weeks and deliver measurable ROI within the first month. Unified Fabric for Voice & Digital: Eliminate fragmented context. CommBox maintains a single, continuous thread of context across every channel. When a human handoff occurs, the agent has the full history and data ready for a "warm" transition. Enterprise-Grade WhatsApp: Transform the world’s most popular messaging app into a secure, managed business channel with full HQ visibility, strict governance, and advanced automation. Future-Proof CX Strategy: Adopt AI at your brand’s own pace. Start with high-impact use cases and scale company-wide as your needs evolve, ensuring your infrastructure is always ready for the next wave of innovation.

Average Rating: 4.7/5.0

Total Reviews: 48

How Do G2 Users Rate CommBox?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind CommBox?

  • Seller: CommBox
  • Year Founded: 2013
  • HQ Location: Glil-Yam, Hasharon
  • LinkedIn® Page: www.linkedin.com
    112 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Insurance
  • Company Size: 40% Medium, 36% Small

What Do G2 Reviewers Say About CommBox?

AI-generated summary from verified user reviews

Pros
  • Users value CommBox for its ease of use, enabling efficient communication without needing technical expertise.
  • Users appreciate the centralized communication hub in CommBox, enhancing efficiency and responsiveness across multiple channels.
  • Users value the automation capabilities of CommBox, enhancing efficiency and customer engagement across multiple channels seamlessly.
  • Users highlight the efficiency of CommBox, significantly improving responsiveness and streamlining customer communications.
  • Users appreciate the ease of communication with CommBox, benefiting from its intuitive and adaptable platform.
Cons
  • Users find the complex platform requires assistance from CommBox’s team, limiting self-service capabilities.
  • Users face frequent delays due to unresolved bugs in CommBox, affecting their overall experience and efficiency.
  • Users struggle with a complex sign-up process and encounter multiple bugs that disrupt their experience with CommBox.
  • Users report encountering multiple bugs in CommBox that complicate usage and require frequent support interactions.
  • Users find the sign-up process overly complex, creating challenges in effectively engaging with CommBox.

What Are Recent G2 Reviews of CommBox?

What Are G2 Users Discussing About CommBox?

Help Scout

Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%. It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service.

Average Rating: 4.4/5.0

Total Reviews: 420

How Do G2 Users Rate Help Scout?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.0/10)
  • Workflow: 8.6/10 (Category avg: 8.7/10)
  • Customization : 7.7/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Help Scout?

  • Seller: Help Scout
  • Company Website:
  • Year Founded: 2011
  • HQ Location: Boston, MA
  • Twitter: @helpscout
    11,601 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    290 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, CEO
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 60% Small, 33% Medium

What Do G2 Reviewers Say About Help Scout?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the user-friendly interface of Help Scout, enhancing collaboration and efficient customer interactions.
  • Users appreciate the intuitive interface and automation features of Help Scout, enhancing team collaboration and support workflows.
  • Users find Help Scout very easy to use, enhancing team management and streamlining customer communication effectively.
  • Users value the responsive customer support of Help Scout, enhancing their overall experience and satisfaction.
  • Users value the accessible and effective knowledge base of Help Scout, empowering customers to find solutions independently.
Cons
  • Users find a lack of features in Help Scout, including limited customization and advanced reporting on lower plans.
  • Users find Help Scout has limited features and reporting options, hindering their ability to analyze data effectively.
  • Users note the lack of features in Help Scout compared to competitors, impacting functionality and user experience.
  • Users find limited customization in Help Scout, hindering flexibility in workflows and knowledgebase design.
  • Users feel Help Scout has limited functionality, wishing for more advanced features and improved interface options.

What Are Recent G2 Reviews of Help Scout?

What Are G2 Users Discussing About Help Scout?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026