Being Able to manage my msgs from 20+ platforms at one place Review collected by and hosted on G2.com.
It gets a little messy, and its dashboard should have a customization option to see how many tickets platform wise so we can filter that easily. 2ndly its resolved button moved to bottom I liked that on top. Review collected by and hosted on G2.com.
Hi Javeria,
Thank you for sharing your feedback! We’re delighted to hear that eDesk is helping you save time by bringing messages from over 20 platforms into one place, making customer service easier to manage.
We also appreciate your suggestions around dashboard customisation and the placement of the Resolve button. Feedback like this is valuable to us as we continue to improve the eDesk experience for our customers.
Thanks again for choosing eDesk!
- The eDesk Team