G2

Andrew K.

CEO / Директор

Small-Business (50 or fewer emp.)

9/22/2026

"Great Support Communication and a Smooth Overall Experience"

5/5

What do you like best about HelpCrunch?

We have been using HelpCrunch since January 2023 as the live chat on our online store dobavki.ua, where we sell vitamins and dietary supplements. Our team is 14 people, and 4 sales managers work in HelpCrunch every day answering customers. What I like most is how simple and stable the chat is: managers pick up conversations quickly, see the customer's messages in one place and can reply in under 2 minutes on average. Before HelpCrunch we only had the built-in chats on marketplaces like Prom, so this was our first dedicated chat tool for our own website, and the setup and onboarding for the managers were easy. Communication with the HelpCrunch support team has also been fast and helpful whenever we had questions. Review collected by and hosted on G2.com.

What do you dislike about HelpCrunch?

Nothing so far, to be honest working with HelpCrunch has been pretty smooth overall.Honestly, in more than three and a half years of daily use we haven't run into any serious problems: the chat has been stable, and we have not had downtime that affected our customers. We mainly use the website live chat, so I can't give a detailed opinion on the other modules like the knowledge base or email campaigns, which we haven't really needed yet. Review collected by and hosted on G2.com.

What problems is HelpCrunch solving and how is that benefiting you?

Our customers often have questions before buying supplements: which product to choose, dosage, availability, delivery. HelpCrunch lets our 4 managers answer these questions in real time directly on the website, with a typical response time of up to 2 minutes. This helps us turn visitors who hesitate into orders instead of losing them, and it takes load off phone calls. Having a dedicated chat on our own site, instead of relying only on marketplace chats, gave us direct contact with our customers and more control over the quality of service. Review collected by and hosted on G2.com.