I like that I don't need to check every selling platform because eDesk allows me to manage every customer question in one place. The number of integrations eDesk offers is really great and makes it very useful. I switched to eDesk due to the REST API capabilities, the quantity of integrations, and its pricing, which makes it a valuable tool. Despite being new to eDesk, I find it relatively easy to integrate channels. Even though the smart tools are a bit confusing initially compared to the previous product, they offer more functionality. Although it's quite expensive, it provides good value, and so far, I've run into almost no problems. Review collected by and hosted on G2.com.

I think the Allegro integration could be better, but they're working on it. Channels themselves are quite easy to integrate, but the smart tools are a bit confusing at the beginning in comparison to the previous product. Since it's more complicated, it can do a lot more things. It's quite expensive but it gives back. Review collected by and hosted on G2.com.