G2

Benedict L.

Sales Engineer

Mid-Market (51-1000 emp.)

8/24/2026

"Translation and Visitor Context Make Customer Support Effortless"

5/5

What do you like best about Comm100?

The translation feature is what I likes best, it lets us support customers from other countries even with a limited team. You can see what the visitor is doing on the site, so you have more context when helping them. You can also send internal chats, and the whole thing is pretty straightforward when helping customers. Review collected by and hosted on G2.com.

What do you dislike about Comm100?

As of 2025-07, Comm100 doesn’t support WhatsApp templates through the agent console. I was trying to find a way to send WhatsApp messages for quick follow-ups with my leads, since templates are the only way to message outside the 24-hour window. Review collected by and hosted on G2.com.

What problems is Comm100 solving and how is that benefiting you?

Comm100 helps solve the challenge of communicating with customers quickly and directly. It feels almost like having a virtual meeting with them, and it’s very easy to use. The translation feature is also really helpful when working with customers who speak other languages. Some customers don’t respond as well over email because of the language barrier, but they are much more willing to connect through live chat, where we can communicate more easily. Review collected by and hosted on G2.com.

Response from Anna Zhang of Comm100

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Hi Benedict, thanks for the great feedback! We’re glad the translation and visitor context features are helping your team support customers more easily. One quick clarification: WhatsApp templates have been supported with WhatsApp Cloud since 2024. If you need help getting this set up, our team would be happy to assist. https://help.comm100.com/release-update-mar-11-2024-ticketing-messaging-enhancements