It has almost all the features I’d expect from agent chat software. I especially like the feature that lets agents see what a visitor is typing in the text box before they send it. Review collected by and hosted on G2.com.
The AI Agent feels like too much of a black box: we can’t see how its answers are derived from the available sources and tools. There’s also a small bug where, if the AI Agent’s response includes HTML elements, they get rendered directly in the chat window instead of being treated as plain text. In addition, there seems to be a subtle WAF that blocks tool-call responses; sometimes a tool-call response gets blocked with no indication at all. Review collected by and hosted on G2.com.
Thanks for the thoughtful feedback! We’re glad the real-time typing preview and Live Chat experience are working well for your team. We understand the AI Agent can sometimes feel like a black box, and we’re continuing to improve transparency around how it works. HTML rendering is intentional to support richer responses, and for the WAF issue, we’d be happy to investigate further if you can share more details with our support team.