G2

Jessica R.

Account Manager

Small-Business (50 or fewer emp.)

2/11/2026

"A highly reliable service, saving you money while delivering superior customer support."

5/5

What do you like best about LiveAgent?

I appreciated how reliable all of LiveAgent's functions were, providing all the benefits we needed for effective customer response management. A major advantage of LiveAgent was its multi-site live chat system, which enabled us to seamlessly manage customer inquiries across multiple websites from the same hub. With LiveAgent, we consistently delivered a positive customer experience. Review collected by and hosted on G2.com.

What do you dislike about LiveAgent?

LiveAgent's drawbacks were minimal. I appreciated how it delivered real-time notifications for chat requests and messages. It was great that using the web browser didn't negatively impact the mobile app. I also appreciated that LiveAgent's functional limitations were reasonable for a paid service. Review collected by and hosted on G2.com.

What problems is LiveAgent solving and how is that benefiting you?

LiveAgent consistently managed its customer response system flawlessly. It was fantastic how it implemented the automated call system and enabled notifications for incoming customer chat requests and messages. With LiveAgent, both we and our customers were completely satisfied. Its excellent design allowed us to implement the necessary interventions correctly across both web browsers and mobile devices. Review collected by and hosted on G2.com.