# What is ManageEngine ServiceDesk Plus used for?

What is ManageEngine ServiceDesk Plus used for?

##### Post Metadata
- Posted at: over 2 years ago
- Author title: Pinned by G2 as a common question
- Net upvotes: 1


## Comments
### Comment 1

ManageEngine ServiceDesk Plus is used for IT service management (ITSM), including:

Incident, problem, and change management

Service request handling and SLA tracking

Asset and CMDB management

Automation workflows and approvals

Reporting and compliance

It helps IT teams streamline support operations, improve response times, ensure SLA compliance, and enhance end-user satisfaction.

##### Comment Metadata
- Posted at: 2 months ago
- Author title: ZOHO Manage Engine Tool Administrator (OPM/APM/SDP, ITOM, Service Desk, Monitoring)




## Related Product
[ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)

## Related Category
[Service Desk](https://www.g2.com/categories/service-desk)

## Related discussions
- [How well does Trello scale into a larger team?](https://www.g2.com/discussions/1-how-well-does-trello-scale-into-a-larger-team)
  - Posted at: almost 13 years ago
  - Comments: 6
- [Can we please add a new section](https://www.g2.com/discussions/2-can-we-please-add-a-new-section)
  - Posted at: almost 13 years ago
  - Comments: 0
- [Quantifiable benefits from implementing your CRM](https://www.g2.com/discussions/quantifiable-benefits-from-implementing-your-crm)
  - Posted at: almost 13 years ago
  - Comments: 4