Best Help Desk Software - Page 18

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 609

Category Stats (Oct 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Thread (+5.56%) - Among all products in this category, Thread recorded the largest rating increase compared to last month

Last updated: October 20, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 81,500+ Authentic Reviews
  • 609+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Salesforce Service Cloud, Zendesk for Customer Service, Zoho Desk, Freshdesk, HubSpot Service Hub, ServiceNow Customer Service Management, Fin, and WhatsApp Business Platform.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=fin&focus%5B%5D=whatsapp-business-platform)

deeploi

deeploi is the all-in-one IT management platform that helps companies keep their IT simple, secure, efficient and stress-free. The platform is designed for HR teams, founders, and IT leads who want to stop worrying about IT, automate routine tasks, and maintain full visibility. With deeploi, core IT tasks like onboarding and offboarding, device, software, and account management, as well as governance, security, and compliance, run automatically in one place. Personal IT expert support is available exactly when it’s needed. This reduces operational IT stress, minimizes security risks, and delivers measurable value. What you get: • Onboard new hires in under 5 minutes • Order and assign devices in just a few clicks • Securely configured laptops from day one • Support for GDPR compliance and ISO readiness • A real-time overview of all devices, users, and licenses • Unlimited IT support with response times under 30 minutes More than 200 companies across Europe, from startups to agencies and consultancies with 1 to 500+ employees, trust deeploi to run their IT reliably. Pricing is based on a monthly subscription starting at €19 per employee. Additional services such as advanced device protection, managed backups, and Microsoft license procurement, are available at an additional cost.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind deeploi?

  • Seller: deeploi
  • Year Founded: 2023
  • HQ Location: Berlin, DE
  • LinkedIn® Page: www.linkedin.com
    40 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Are Recent G2 Reviews of deeploi?

Deskware

Deskware is a reliable, cloud-based customer support software designed to streamline and enhance the customer service experience for businesses of all sizes. By centralizing customer interactions and problem-resolution processes, Deskware enables organizations to efficiently manage support tickets, track communications, and ensure timely responses. Its intuitive interface and comprehensive features make it an invaluable tool for improving customer satisfaction and operational efficiency. Key Features and Functionality: - Cloud SaaS Ticketing System: Access Deskware through any web browser without the need for software installation. The system supports ticket creation via email, online portals, and mobile applications. - Dashboard: Monitor key performance indicators (KPIs relevant to your business, providing real-time insights into support operations. - Recurring Tickets: Automate the creation of tickets for tasks that require regular attention, ensuring consistency and efficiency. - Agent Time Tracking: Log and monitor the time agents spend on various tasks, facilitating resource management and productivity analysis. - Reminders with SMS Integration: Set reminders for specific tickets, with notifications appearing within the application and optional SMS alerts. - Triggers and Automation: Create automated workflows and notifications to streamline ticket management and ensure timely updates. - Customer Satisfaction Surveys: Distribute surveys manually or automatically upon ticket completion to gather valuable customer feedback. - Knowledge Base: Develop and maintain a repository of articles and information, enabling quick reference and self-service options for customers. - Client Portal: Provide customers with access to submit and review tickets at no additional cost, enhancing transparency and engagement. - Vendor Management: Manage information related to vendors, such as ISPs, hosting services, and licensing, within a centralized system. Primary Value and Problem Solved: Deskware addresses the common challenges businesses face in managing customer support by offering a unified platform that integrates various support channels and automates routine tasks. This consolidation reduces the complexity of handling customer inquiries, minimizes response times, and ensures that no ticket goes unnoticed. By enhancing communication between help desk agents and customers, Deskware leads to quicker and more efficient problem resolution, ultimately boosting customer satisfaction and loyalty. Its scalable, cloud-based nature allows businesses to adapt and grow without the constraints of traditional support systems.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Deskware?

  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 7.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Deskware?

  • Seller: Deskware
  • Year Founded: 2018
  • HQ Location: Chicago, US
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of Deskware?

E-Helpdesk Support

Integrated Web based Solution for HelpDesk

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate E-Helpdesk Support?

  • Workflow: 9.2/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind E-Helpdesk Support?

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of E-Helpdesk Support?

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eTicket

eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate eTicket?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind eTicket?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of eTicket?

EvantoDesk

4 years ago, Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use. EvantoDesk is simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate EvantoDesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind EvantoDesk?

  • Seller: Evantodesk
  • Year Founded: 2017
  • HQ Location: N/A
  • Twitter: @evantodesk
    540 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of EvantoDesk?

What Are G2 Users Discussing About EvantoDesk?

Fluent Support

Fluent Support is a WordPress help desk plugin that streamlines customer support with AI-powered features, ticket management, and automation. It integrates with multiple channels and tools, offering an easy setup for efficient support workflows. Visit: https://fluentsupport.com/ for more.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Fluent Support?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Fluent Support?

  • Seller: WP Manage Ninja
  • Year Founded: 2017
  • HQ Location: Kuala Lumpur, MY
  • Twitter: @WordPress
    611,638 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Fluent Support?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional efficiency of Fluent Support, significantly enhancing team productivity and overall user experience.
  • Users appreciate the compact features and affordable pricing of Fluent Support, enhancing productivity and efficiency remarkably.
Cons
  • Users note the limited features of Fluent Support, particularly the absence of live chat options currently.

What Are Recent G2 Reviews of Fluent Support?

FyneDesk

FyneDesk is an AI-powered help desk and ITSM platform built for organizations that want enterprise capabilities without enterprise complexity. Teams can manage tickets, customer portals, email, chat, knowledge bases, assets, and automations from one workspace. AI Auto Resolve learns from your knowledge base and past support tickets to answer and resolve repetitive requests automatically, allowing your team to spend more time on higher-value work. Powerful workflow automation, customizable forms, SLAs, reporting, and integrations help support teams stay efficient as they grow. FyneDesk is trusted by businesses looking for a modern alternative to legacy help desk platforms, with fast onboarding, transparent pricing, and a product that evolves based on customer feedback.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate FyneDesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind FyneDesk?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of FyneDesk?

Help Sumo

Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate Help Sumo?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 7.5/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 7.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Help Sumo?

  • Seller: AJ Square
  • Year Founded: 2003
  • HQ Location: United States
  • LinkedIn® Page: www.linkedin.com
    62 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium

What Do G2 Reviewers Say About Help Sumo?

AI-generated summary from verified user reviews

Pros
  • Users value the analytics and reporting capabilities of Help Sumo for tracking customer interactions effectively.
  • Users value the analytics and reporting capabilities of Help Sumo, enabling informed decisions to enhance customer support.
  • Users value the analytics and reporting capabilities of Help Sumo for optimizing customer support and performance insights.
  • Users value the analytics and reporting capabilities of Help Sumo for enhancing customer support and satisfaction.
  • Users value the analytics and reporting capabilities of Help Sumo for improving support performance and customer satisfaction.
Cons
  • Users face integration difficulties with Help Sumo, limiting its compatibility and requiring extra development work.
  • Users face integration issues with Help Sumo, as compatibility with existing tools can be challenging and require extra effort.
  • Users find the lack of integrations frustrating, as it complicates compatibility with existing business tools.
  • Users face integration limitations with Help Sumo, hindering compatibility with existing business tools and requiring extra development effort.
  • Users find limited integrations with Help Sumo, making it challenging to connect with existing business tools effectively.

What Are Recent G2 Reviews of Help Sumo?

What Are G2 Users Discussing About Help Sumo?

Helpy

Helpy is a helpdesk system and open source. It views reports on how many tickets are coming in as well as the productivity of agents.

Average Rating: 3.8/5.0

Total Reviews: 2

How Do G2 Users Rate Helpy?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 7.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Helpy?

  • Seller: Helpy.io
  • Year Founded: 2016
  • HQ Location: Lehi, US
  • Twitter: @helpyapp
    802 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of Helpy?

What Are G2 Users Discussing About Helpy?

Hipporello

Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service desk. Turn your Trello board into an easy to use service desk. What Hipporello can do for you: - Bring customer requests into Trello boards and continue to communicate with them on Trello - No separate tool for communication - Replace your contact us forms on your websites with Trello backed contact forms - Get bug reports from your customers and create Trello cards for each of these - Forward your support emails like support@, help@, jobs@, sales@, etc. to Hipporello and use Trello as a shared inbox for your team Hipporello has the following features: - Drag and drop enabled form editor - Form Automation - Branding - Custom Domain - Email Notifications - Form Access Policies - User Tracking - Email to Trello - Search

Average Rating: 4.5/5.0

Total Reviews: 6

How Do G2 Users Rate Hipporello?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.0/10)
  • Customization : 5.8/10 (Category avg: 8.5/10)
  • Customer Portal: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind Hipporello?

  • Seller: Hipporello
  • Year Founded: 2020
  • HQ Location: Carmichael, US
  • Twitter: @hipporello
    117 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    10 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 50% Medium

What Are Recent G2 Reviews of Hipporello?

What Are G2 Users Discussing About Hipporello?

i-net HelpDesk

i-net HelpDesk is a web-based service management solution for internal IT support, ITIL-based service desks, and external customer service. It brings tickets, knowledge, and assets into a shared environment that teams can adapt to their support processes. Users work in the browser, including on mobile devices, without a separate client installation. Key Features and Functionality: • Ticket Management: Configurable forms, automated assignment, and Kanban boards organize requests. Processes and approval workflows coordinate the steps needed to resolve a ticket. • ITSM and SLAs: Incident, Problem, and Change Management link related work, while SLA-based priorities, deadline tracking, and automatic escalation help teams manage service commitments. • Knowledge and Assets: The knowledge base provides end-user self-service and reusable answers. Asset management links devices with users and tickets, providing context for support decisions. • AI and Communication: Optional AI provides summaries and suggested replies, and assists with knowledge base articles. The Messengers plugin brings Telegram, WhatsApp, Instagram, and Facebook Messenger requests into ticket processing. • Calendars and Documents: Personal, shared, and external calendars support appointment planning. The Euro-Office plugin enables Office files to be viewed and edited in Tickets, Drive, and inventory. • Reporting and Automation: Dashboards include mean time to resolution (MTTR) and first-contact resolution (FCR). Ad hoc reports, WebAPIs, and time- or event-based Task Planner actions support analysis and integration. Primary Value and User Solutions: Teams can follow requests from intake to resolution, connect incidents with known problems and assets, and make support knowledge available to colleagues and customers. The named-supporter license allows an unlimited number of supported users. Deployment is available on an organization's own Windows, Linux, or macOS server or hosted by i-net software GmbH in Germany. Version 26.10 extends daily support work with Kanban, messenger channels, calendars, Office editing, and additional service metrics.

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate i-net HelpDesk?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.7/10)

Who Is the Company Behind i-net HelpDesk?

  • Seller: i-net software GmbH
  • Year Founded: 1996
  • HQ Location: Berlin, DE
  • Twitter: @inetsoftware
    31 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®
  • Phone: +49 30 252 993 50

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About i-net HelpDesk?

AI-generated summary from verified user reviews

Pros
  • Users find i-net HelpDesk to be very easy to use, ensuring a smooth and hassle-free experience.
Cons
  • Users occasionally face technical issues, but these are promptly resolved by the support team.

What Are Recent G2 Reviews of i-net HelpDesk?

initdesk

initdesk is a radically simple, AI-powered help desk built for product creators and lean teams who handle support over email. Connect your inbox, get AI-drafted replies, auto-tags, and an AI Assistant you can “teach” with your FAQs/docs to improve accuracy over time. Keep everything in one lightweight shared inbox, publish a support portal, and trigger workflows with Slack notifications and webhooks. Built to save hours, reduce costs, and keep support fast—without enterprise bloat.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate initdesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Customer Portal: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind initdesk?

  • Seller: 28loops
  • Year Founded: 2025
  • HQ Location: Dover, US
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About initdesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of initdesk, enhancing ticket management and providing a smooth workflow experience.
  • Users value the automated responses feature of initdesk for enhancing speed and efficiency in managing tasks.
  • Users love the automation features of initdesk, enabling efficient ticket management and a superior self-service experience.
  • Users appreciate the easy access to manage customer tickets efficiently, enhancing both productivity and user self-service.
  • Users appreciate the efficiency of initdesk, streamlining ticket management and enhancing customer support experiences.

What Are Recent G2 Reviews of initdesk?

interakt

Interakt is a simple All-In-One Customer Engagement and Support suite which helps you capture, engage and retain all your valuable users and customers. Capture: Acquire new leads through exit popups, notifications, live chat and custom forms. Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions. Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All this and more through a one time simple javascript integration.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind interakt?

  • Seller: Interakt
  • HQ Location: N/A
  • Twitter: @InteraktApp
    939 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of interakt?

IssueCentre

IssueCentre offers helpdesk solution with an online ticketing system.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate IssueCentre?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)
  • Customer Portal: 5.0/10 (Category avg: 8.7/10)

Who Is the Company Behind IssueCentre?

  • Seller: IssueCentre
  • HQ Location: N/A
  • Twitter: @IssueCentre
    100 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of IssueCentre?

JustReply

JustReply is an AI powered customer support tool that allows early stage companies to have meaningful support conversations with users at scale.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate JustReply?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.7/10)

Who Is the Company Behind JustReply?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of JustReply?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026