Best Help Desk Software - Page 18
What is Help Desk Software?
Help desk software is used to organize, manage, and respond to service-related requests from internal and external sources, helping customer service teams streamline support processes and analyze engagement across communication channels.
Core Capabilities of Help Desk Software
To qualify for inclusion in the Help Desk category, a product must:
- Organize external customer inquiries into tickets for support agents
- Aggregate inquiries from emails and a customer portal
- Assign tickets to support agents for prompt service
Common Use Cases for Help Desk Software
Help desk software is commonly used to:
- Manage incoming customer inquiries across email, phone, social media, and portals
- Track ticket status and prioritize issues for support teams
- Provide customers with self-service options through knowledge bases or portals
- Monitor agent performance and customer service metrics
- Centralize multi-channel communication for faster resolution
How Help Desk Software Differs from Other Tools
Help desk software focuses on handling customer inquiries and service requests across multiple communication channels, often integrating customer self-service, social customer service, and live chat tools to boost efficiency and support quality.
Insights from G2 Reviews on Help Desk Software
According to G2 review data, users highlight streamlined ticket management, unified communication channels, and analytics that help teams better understand customer needs and improve service performance.
Best Help Desk Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Introducing the first solution to deliver customers truly personal service, at scale. Combining a global network of freelance customer service professionals with advanced contact center technology,
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
The PhaseWare Tracker product suite is a configurable B2B customer support software designed for and loved by technology and software companies. PhaseWare's fully configurable customer service and su
- 67% Mid-Market
- 33% Enterprise
735 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Re:Desk is a customer service software for small business. It helps to organize support system from scratch, reduce customer support service workload and increase and control customer satisfaction.
- 50% Enterprise
- 50% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
REVE Chat is a powerful AI-first omnichannel customer engagement platform that enables businesses to connect, support, and convert users across all major digital touchpoints — from your website to mes
- 53% Mid-Market
- 27% Small-Business
1,225 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Rooftop is a collaboration platform that allows teams to handle email management, customer support, internal communication, and task management.
- 50% Enterprise
- 50% Mid-Market
- Overview
- User Satisfaction
- Seller Details
SAAS First is an AI-driven chatbot platform designed to revolutionize customer support and engagement. Our AI-driven chatbot, Milly, is powered by advanced natural language processing technology that
- 50% Mid-Market
- 50% Small-Business
- Overview
- User Satisfaction
- Seller Details
Snapforce CRM is a software for small and mid sized business that provides Telephony fucntionality, and the only CRM on the market that provides a Virtual PBX Phone System as a standard module for all
- 67% Small-Business
- 33% Enterprise
993 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Snappy offers email ticketing, FAQs, reporting and more to support customers.
- 50% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
SupportBox is an all-in-one customer support tool that helps teams deliver faster, smarter, and more personal support. Manage all customer communication — emails, phone calls, live chat, Facebook,
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
Support.cc is a cloud-based customer service platform that helps companies of all sizes provide excellent customer care. Support.cc streamlines ticket resolution across platforms by converting reques
- 67% Mid-Market
- 33% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Tactful AI provides a robust, configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enable
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Run Total Support HelpDesk over your network or over the Internet. Your users can access by Windows Desktop PC (thin-client), MAC OS X, Linux, Ubuntu, iPhone, iPad, and Android tablet with GO-Global f
- 100% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Torvalds is an AI-based customer support system that helps businesses consolidate support across multiple channels into one system. The solution enables teams to scale support across Slack, email, in-
- 100% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
NetResults Tracker is a powerful, easy-to-use web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.
- 50% Mid-Market
- 33% Enterprise
298 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
YourGPT is the complete AI-first platform for automating customer support, sales, and business operations. It enables businesses to create powerful and interactive AI agents without any coding knowled
- 76% Small-Business
- 19% Mid-Market
175 Twitter followers
