Best Help Desk Software - Page 18

How Many Help Desk Software Products Does G2 Track?

Total Products under this Category: 564

Category Stats (Sep 2026)

  • Average Rating: 4.45/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Outseta (+0.9%) - Among all products in this category, Outseta recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Help Desk Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 79,300+ Authentic Reviews
  • 564+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Help Desk Software

G2 Grid® for Help Desk Software plotting products by satisfaction and market presence

Highlighted products: Agentforce Service (formerly Salesforce Service Cloud), Zoho Desk, Zendesk for Customer Service, Freshdesk, HubSpot Service Hub, Fin, ServiceNow Customer Service Management, and Atera.

Underlying data: [Grid® JSON](https://www.g2.com/categories/help-desk/grids.json?focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=zoho-desk&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=freshdesk&focus%5B%5D=hubspot-service-hub&focus%5B%5D=fin&focus%5B%5D=servicenow-customer-service-management&focus%5B%5D=atera)

eTicket

eTicket is a PHP-based electronic support ticket system that can receive tickets via email (pop3/pipe) or a web form.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate eTicket?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 10.0/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind eTicket?

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of eTicket?

EvantoDesk

4 years ago, Simon Sewart was the founder of a small business (ClinicAppointments.com) with 18 employees that was struggling to respond quickly and efficiently to customer emails. Simon looked at all of the available help desk software on the market and quickly discovered that none of it had been built for SMEs; it was all too complicated to configure and use. EvantoDesk is simple help desk software designed specifically for SMEs; in many ways as powerful as enterprise software but without the complexities.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate EvantoDesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind EvantoDesk?

  • Seller: Evantodesk
  • Year Founded: 2017
  • HQ Location: N/A
  • Twitter: @evantodesk
    540 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of EvantoDesk?

What Are G2 Users Discussing About EvantoDesk?

Fluent Support

Fluent Support is a WordPress help desk plugin that streamlines customer support with AI-powered features, ticket management, and automation. It integrates with multiple channels and tools, offering an easy setup for efficient support workflows. Visit: https://fluentsupport.com/ for more.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate Fluent Support?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind Fluent Support?

  • Seller: WP Manage Ninja
  • Year Founded: 2017
  • HQ Location: Kuala Lumpur, MY
  • Twitter: @WordPress
    611,638 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    60 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Do G2 Reviewers Say About Fluent Support?

AI-generated summary from verified user reviews

Pros
  • Users commend the exceptional efficiency of Fluent Support, significantly enhancing team productivity and overall user experience.
  • Users appreciate the compact features and affordable pricing of Fluent Support, enhancing productivity and efficiency remarkably.
Cons
  • Users note the limited features of Fluent Support, particularly the absence of live chat options currently.

What Are Recent G2 Reviews of Fluent Support?

FyneDesk

FyneDesk is an AI-powered help desk and ITSM platform built for organizations that want enterprise capabilities without enterprise complexity. Teams can manage tickets, customer portals, email, chat, knowledge bases, assets, and automations from one workspace. AI Auto Resolve learns from your knowledge base and past support tickets to answer and resolve repetitive requests automatically, allowing your team to spend more time on higher-value work. Powerful workflow automation, customizable forms, SLAs, reporting, and integrations help support teams stay efficient as they grow. FyneDesk is trusted by businesses looking for a modern alternative to legacy help desk platforms, with fast onboarding, transparent pricing, and a product that evolves based on customer feedback.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate FyneDesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind FyneDesk?

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of FyneDesk?

Help Sumo

Help Sumo is more affordable, easier to setup and use, and designed mainly for small and medium sized business. Help Sumo includes a built in Knowledge Base which allows your Service Desk staff to quickly find related known error data, resolutions and workarounds; convert tickets into Knowledge Base articles; and provide end user accessible Knowledge Base search capabilities

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate Help Sumo?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 7.5/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Help Sumo?

Who Uses This Product?

  • Company Size: 50% Medium

What Do G2 Reviewers Say About Help Sumo?

AI-generated summary from verified user reviews

Pros
  • Users value the analytics and reporting capabilities of Help Sumo for tracking customer interactions effectively.
  • Users value the analytics and reporting capabilities of Help Sumo, enabling informed decisions to enhance customer support.
  • Users value the analytics and reporting capabilities of Help Sumo for optimizing customer support and performance insights.
  • Users value the analytics and reporting capabilities of Help Sumo for enhancing customer support and satisfaction.
  • Users value the analytics and reporting capabilities of Help Sumo for improving support performance and customer satisfaction.
Cons
  • Users face integration difficulties with Help Sumo, limiting its compatibility and requiring extra development work.
  • Users face integration issues with Help Sumo, as compatibility with existing tools can be challenging and require extra effort.
  • Users find the lack of integrations frustrating, as it complicates compatibility with existing business tools.
  • Users face integration limitations with Help Sumo, hindering compatibility with existing business tools and requiring extra development effort.
  • Users find limited integrations with Help Sumo, making it challenging to connect with existing business tools effectively.

What Are Recent G2 Reviews of Help Sumo?

What Are G2 Users Discussing About Help Sumo?

Helpy

Helpy is a helpdesk system and open source. It views reports on how many tickets are coming in as well as the productivity of agents.

Average Rating: 3.8/5.0

Total Reviews: 2

How Do G2 Users Rate Helpy?

  • Workflow: 10.0/10 (Category avg: 8.7/10)
  • Customer Portal: 7.5/10 (Category avg: 8.6/10)

Who Is the Company Behind Helpy?

  • Seller: Helpy.io
  • Year Founded: 2016
  • HQ Location: Lehi, US
  • Twitter: @helpyapp
    802 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    4 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of Helpy?

What Are G2 Users Discussing About Helpy?

Hipporello

Hipporello connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails. It turns your Trello board into an easy to use service desk. Turn your Trello board into an easy to use service desk. What Hipporello can do for you: - Bring customer requests into Trello boards and continue to communicate with them on Trello - No separate tool for communication - Replace your contact us forms on your websites with Trello backed contact forms - Get bug reports from your customers and create Trello cards for each of these - Forward your support emails like support@, help@, jobs@, sales@, etc. to Hipporello and use Trello as a shared inbox for your team Hipporello has the following features: - Drag and drop enabled form editor - Form Automation - Branding - Custom Domain - Email Notifications - Form Access Policies - User Tracking - Email to Trello - Search

Average Rating: 4.5/5.0

Total Reviews: 6

How Do G2 Users Rate Hipporello?

  • Has the product been a good partner in doing business?: 7.8/10 (Category avg: 9.0/10)
  • Customization : 5.8/10 (Category avg: 8.5/10)
  • Customer Portal: 6.7/10 (Category avg: 8.6/10)

Who Is the Company Behind Hipporello?

  • Seller: Hipporello
  • Year Founded: 2020
  • HQ Location: Carmichael, CA
  • Twitter: @hipporello
    117 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    16 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Small, 50% Medium

What Are Recent G2 Reviews of Hipporello?

What Are G2 Users Discussing About Hipporello?

i-net HelpDesk

i-net HelpDesk is a web-based service management and ticketing platform designed for internal support teams, ITIL-oriented service desks, and external customer service organizations. The solution helps businesses manage incidents, service requests, workflows, and customer communications through a centralized and configurable support environment. Available as an on-premises or hosted solution, i-net HelpDesk runs entirely in the browser and supports Windows, Linux, and other Java-compatible server environments. The platform is designed for rapid deployment and can be adapted to existing service processes without extensive implementation projects. Key Features and Functionality • Ticket Management – Manage incidents, service requests, tasks, and customer communications through a centralized ticketing system. • Process Automation – Automate recurring tasks, ticket routing, escalations, notifications, and business workflows to improve operational efficiency. • Integrated Knowledge Base – Create, organize, and maintain knowledge articles for agents and end users. Knowledge can be generated directly from resolved tickets. • AI-Assisted Support – Optional AI capabilities provide ticket summaries, response suggestions, information retrieval, and support for knowledge management. • Self-Service Portal – Enable users to submit requests, track ticket status, and access knowledge articles through a web-based portal. • Dashboards and Reporting – Monitor service performance with configurable dashboards, analytics, and ad hoc reporting capabilities. • Multi-Channel Support – Process requests from email, web forms, phone-based workflows, and integrated communication channels. • Collaboration Tools – Support teams can collaborate through shared tickets, comments, chat, calls, and meeting rooms within the platform. • Mobile and Browser Access – Access the service desk from desktop and mobile devices without installing client software. • Security and Access Control – Configure role-based permissions, user groups, and authentication options to meet organizational requirements. Primary Value and User Solutions i-net HelpDesk helps organizations streamline service management processes by combining ticketing, workflow automation, knowledge management, reporting, and collaboration in a single platform. The solution supports ITIL-based service operations while remaining flexible enough for customer service, facility management, HR service delivery, and other support processes. By providing self-service capabilities, automation, integrated knowledge management, and AI-assisted workflows, i-net HelpDesk helps teams reduce manual effort, improve response times, increase service transparency, and deliver consistent support experiences across the organization.

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate i-net HelpDesk?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 7.5/10 (Category avg: 8.5/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind i-net HelpDesk?

  • Seller: i-net software GmbH
  • Year Founded: 1996
  • HQ Location: Berlin, DE
  • Twitter: @inetsoftware
    31 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    3 employees on LinkedIn®
  • Phone: +49 30 252 993 50

Who Uses This Product?

  • Company Size: 100% Medium

What Do G2 Reviewers Say About i-net HelpDesk?

AI-generated summary from verified user reviews

Pros
  • Users find i-net HelpDesk to be very easy to use, ensuring a smooth and hassle-free experience.
Cons
  • Users occasionally face technical issues, but these are promptly resolved by the support team.

What Are Recent G2 Reviews of i-net HelpDesk?

initdesk

initdesk is a radically simple, AI-powered help desk built for product creators and lean teams who handle support over email. Connect your inbox, get AI-drafted replies, auto-tags, and an AI Assistant you can “teach” with your FAQs/docs to improve accuracy over time. Keep everything in one lightweight shared inbox, publish a support portal, and trigger workflows with Slack notifications and webhooks. Built to save hours, reduce costs, and keep support fast—without enterprise bloat.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate initdesk?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Customer Portal: 10.0/10 (Category avg: 8.6/10)

Who Is the Company Behind initdesk?

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About initdesk?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of initdesk, enhancing ticket management and providing a smooth workflow experience.
  • Users value the automated responses feature of initdesk for enhancing speed and efficiency in managing tasks.
  • Users love the automation features of initdesk, enabling efficient ticket management and a superior self-service experience.
  • Users appreciate the easy access to manage customer tickets efficiently, enhancing both productivity and user self-service.
  • Users appreciate the efficiency of initdesk, streamlining ticket management and enhancing customer support experiences.

What Are Recent G2 Reviews of initdesk?

interakt

Interakt is a simple All-In-One Customer Engagement and Support suite which helps you capture, engage and retain all your valuable users and customers. Capture: Acquire new leads through exit popups, notifications, live chat and custom forms. Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions. Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All this and more through a one time simple javascript integration.

Average Rating: 5.0/5.0

Total Reviews: 3

Who Is the Company Behind interakt?

  • Seller: Interakt
  • HQ Location: N/A
  • Twitter: @InteraktApp
    939 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of interakt?

IssueCentre

IssueCentre offers helpdesk solution with an online ticketing system.

Average Rating: 5.0/5.0

Total Reviews: 2

How Do G2 Users Rate IssueCentre?

  • Has the product been a good partner in doing business?: 5.0/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 5.0/10 (Category avg: 8.5/10)
  • Customer Portal: 5.0/10 (Category avg: 8.6/10)

Who Is the Company Behind IssueCentre?

  • Seller: IssueCentre
  • HQ Location: N/A
  • Twitter: @IssueCentre
    100 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of IssueCentre?

JustReply

JustReply is an AI powered customer support tool that allows early stage companies to have meaningful support conversations with users at scale.

Average Rating: 4.8/5.0

Total Reviews: 2

How Do G2 Users Rate JustReply?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.0/10)
  • Workflow: 6.7/10 (Category avg: 8.7/10)
  • Customization : 9.2/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind JustReply?

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of JustReply?

Liberum Help Desk

Liberum Help Desk is a help desk solution for small to medium IT departments and service providers.

Average Rating: 4.3/5.0

Total Reviews: 2

How Do G2 Users Rate Liberum Help Desk?

  • Has the product been a good partner in doing business?: 8.3/10 (Category avg: 9.0/10)
  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)
  • Customer Portal: 9.2/10 (Category avg: 8.6/10)

Who Is the Company Behind Liberum Help Desk?

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Do G2 Reviewers Say About Liberum Help Desk?

AI-generated summary from verified user reviews

Pros
  • Users find the ease of use of Liberum Help Desk invaluable for managing internal service requests effortlessly.
  • Users find the tracking ease of Liberum Help Desk invaluable for managing and monitoring support tickets effortlessly.
  • Users appreciate the user-friendly interface of Liberum Help Desk, making ticket management easy and efficient.
Cons
  • Users find poor reporting limits their ability to analyze ticket data and evaluate support trends effectively.
  • Users find ticketing issues inconvenient, hindering report creation and analysis of support problem trends.

What Are Recent G2 Reviews of Liberum Help Desk?

Milldesk

Milldesk Help Desk is the perfect solution for centralizing information, automating processes, classifying tickets, saving time, and increasing user satisfaction. A democratic tool, it can be used in various types of businesses and departments, such as Administration, HR, Purchasing, Logistics, Facilities, and others. Milldesk makes interactions simpler for both staff and requesters, offering multichannel support with a single tool and a set of features based on ITIL best practices. Integrate different departments through a customizable SSC, allowing you to serve multiple sectors and branches. Build intelligent workflows, easily create, prioritize, and organize all your support processes in one place with Milldesk.

Average Rating: 4.5/5.0

Total Reviews: 2

How Do G2 Users Rate Milldesk?

  • Workflow: 8.3/10 (Category avg: 8.7/10)
  • Customer Portal: 8.3/10 (Category avg: 8.6/10)

Who Is the Company Behind Milldesk?

  • Seller: Milldesk
  • HQ Location: Miami, US
  • Twitter: @milldesk
    51 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Milldesk?

What Are G2 Users Discussing About Milldesk?

Outseta

Outseta is an all-in-one platform that brings together the core tools needed to run many types of small businesses—including payments, authentication, CRM, email, and help desk tools. Most of our customers are building online businesses and charge their customers using a subscription or membership model—although we support one-time payments, too. Outseta is commonly used to build membership websites, SaaS products, online courses, online communities, and sell productized services.

Average Rating: 4.6/5.0

Total Reviews: 11

How Do G2 Users Rate Outseta?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.0/10)
  • Customization : 8.3/10 (Category avg: 8.5/10)

Who Is the Company Behind Outseta?

  • Seller: Outseta
  • Year Founded: 2016
  • HQ Location: San Diego, US
  • Twitter: @outseta
    6,499 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 75% Small, 8% Medium

What Do G2 Reviewers Say About Outseta?

AI-generated summary from verified user reviews

Pros
  • Users value the exceptional customer support of Outseta, appreciating their help during onboarding and integration challenges.
  • Users appreciate the ease of use of Outseta, highlighting its simple UI and intuitive layout for quick onboarding.
  • Users praise Outseta for its easy implementation, thanks to a simple UI and outstanding support during setup.
  • Users appreciate the easy integrations with Outseta, benefiting from straightforward implementation and excellent support during setup.
  • Users highlight the easy setup of Outseta, appreciating the intuitive layout and responsive support during onboarding.
Cons
  • Users find the steep learning curve challenging, particularly when transitioning from Webflow and navigating concepts.
  • Users find it difficult to learn Outseta, especially when transitioning from Webflow.
  • Users find the transition from Webflow to Outseta quite challenging due to difficulty in understanding the platform.
  • Users find it difficult to learn Outseta, especially those transitioning from Webflow.
  • Users feel the limited features may not meet the needs of larger corporate customers, though small startups can adapt.

What Are Recent G2 Reviews of Outseta?

What Are G2 Users Discussing About Outseta?

Inia Debnath
ID
Researched and written by Inia Debnath
Updated April 9, 2026