Tactful AI provides a robust, configurable customer service platform designed to unify and streamline customer interactions across voice, digital, and social channels. The Unified Inbox feature enables agents to manage all interactions efficiently in one interface, boosting productivity and first-contact resolution rates. The platform also empowers supervisors with real-time insights and controls to uphold high service standards.
Tactful’s advanced AI-driven routing engine ensures prompt, personalised customer experiences, while the no-code Automation Studio allows teams to build and deploy automated workflows effortlessly. Integration-ready and adaptable, Tactful AI works seamlessly with CRMs and ticketing systems, enabling businesses to enhance customer satisfaction without complex implementation.
With industry-specific AI models and a diverse client portfolio, Tactful AI is an essential solution for organisations seeking efficient, scalable, and high-quality customer service.
Product Description
Tactful Engage is an advanced customer service platform designed to deliver seamless, personalised support across voice, digital, and social channels. By centralising customer interactions into a unified inbox, Tactful Engage boosts agent productivity and ensures consistent, high-quality service. With powerful AI-driven automation, routing, and self-service tools, the platform empowers businesses to modernise contact centres and enhance customer experiences. Key Features: 1. Unified Omnichannel Support: Tactful AI’s Unified Inbox centralises customer interactions across channels, including voice, social media, and web chat, into a single view. Agents manage all communications efficiently, supported by integration with existing business tools, improving both productivity and first-contact resolution. 2. Intelligent Routing & Personalised Journeys: Tactful AI’s advanced routing engine uses AI to direct inquiries to the best-suited agents, ensuring personalised, efficient responses that drive satisfaction and loyalty. Custom routing rules handle high volumes smoothly, prioritising urgent requests without compromising service quality. 3. No-Code Automation Studio: The platform’s no-code Automation Studio allows teams to build and deploy workflows effortlessly. Using a drag-and-drop builder, agents can automate repetitive tasks, enhancing operational efficiency and freeing time for complex inquiries. 4. Multilingual Self-Service: Tactful AI’s multilingual chatbots deliver 24/7 context-aware support, helping customers independently resolve common issues like bookings, refunds, and account inquiries. This AI-powered self-service enhances satisfaction and availability. 5. Real-Time Insights: Supervisors benefit from real-time insights into performance, customer sentiment, and service quality, enabling data-driven improvements to productivity and customer experience. 6. Seamless Integrations: Tactful AI integrates with CRMs, ticketing systems, and 1,000+ apps, providing a flexible, scalable solution that adapts to evolving needs and fits smoothly into existing workflows. Use Cases: • Ecommerce & Retail: Manage inquiries, track orders, and offer product recommendations through integrated voice, digital, and chatbot support. • Travel & Hospitality: Provide multilingual booking support, automate cancellations, and offer 24/7 assistance to enhance guest satisfaction. • Financial Services & Telecom: Offer secure, personalised support for account inquiries, transaction tracking, and troubleshooting. • Healthcare & Insurance: Improve patient engagement with automated scheduling, self-service portals, and digital support across channels. Why Choose Tactful AI? Tactful AI empowers businesses to deliver exceptional customer service through advanced, integrated technology. Its unified interface, no-code automation, and intelligent routing ensure that teams provide consistent, efficient support across all touchpoints. Designed for flexibility, the platform adapts as your organisation grows, making it ideal for businesses seeking to elevate their customer experience. Whether you aim to automate routine tasks, offer multilingual support, or boost agent productivity, Tactful AI is the complete solution.
