--- title: Tracker Reviews meta_title: 'Tracker Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Tracker works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 6 scale: '5' date_modified: '2026-09-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Tracker Reviews **Vendor:** NetResults **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 6 ## About Tracker NetResults Tracker is a powerful, easy-to-use web-based collaboration tool to help companies track business issues and automatically manage them through to resolution. ## Tracker Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users love the **ease of use** of Tracker, finding setup and order tracking effortlessly simple in their stores. (1 reviews) - Users enjoy the **easy setup** of Tracker, highlighting the simple, one-click installation process for seamless integration. (1 reviews) - Users value the **simple setup** of Tracker, finding the one-click installation incredibly easy and efficient. (1 reviews) - Users find Trackr's **simple setup** and one-click installation to greatly ease order tracking for customers. (1 reviews) - Users value the **tracking ease** of Tracker, enhancing customer satisfaction with simple order tracking and straightforward setup. (1 reviews) **What users dislike:** - Users find the **lack of flexibility** in contact management limits their ability to track delivery statuses effectively. (1 reviews) - Users find the Tracker offers **limited customization** , restricting their ability to choose or track delivery details effectively. (1 reviews) - Users find the **limited options** for tracking and flexibility restrictive, affecting the overall tracking experience. (1 reviews) - Users find the **slow loading** of Tracker frustrating, hindering their ability to track delivery statuses efficiently. (1 reviews) ## Tracker Reviews ### 1. Auto-populate tracking numbers **Rating:** 4.5/5.0 stars **Reviewed by:** YUSUF K. | Chief Information Officer, Education Management, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 11, 2024 **What do you like best about Tracker?** I have benefited from Trackr in my Shopify store because it has been able to simplify order tracking for my customers. There are no questions about that: the setup was simple and one-click installation of applications was a real cinch. **What do you dislike about Tracker?** Sometimes, I feel that it is not very flexible in terms of choices that can be availed by the user. I cannot track any simplified status or description of what happened to the delivery that I want my customers to see. **What problems is Tracker solving and how is that benefiting you?** Trackr saves time by integrating the order tracking system in my Shopify store, and there is no need for inputting tracking numbers or using other tracking platforms to track orders. ### 2. Tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Erin C. | Staffing specialist, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 20, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Tracker?** How easy it is to maneuver through the database **What do you dislike about Tracker?** I have not found any downsides so far, everything is great **What problems is Tracker solving and how is that benefiting you?** Helping obtain all of our information ### 3. Tracking tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Gopanpally R. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 08, 2023 **What do you like best about Tracker?** very useful to track details easily and can be used for many sites, applications, no obligations to use on a website error-free. No complications and used on many devices **What do you dislike about Tracker?** No issues identified for using a tracking and can be modified better to make it so easy to use by all applicants so that it can be used on many devices frequently **What problems is Tracker solving and how is that benefiting you?** No to more updated and error-free and can be notified very frequently not to make a pending on a task and a good reminder to finish a task very effectively. so can be used more likely ### 4. Decent tool that does the job - but still lot of areas to improve **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 25, 2021 **What do you like best about Tracker?** Gives a holistic overview of the information needed for comparing different tools **What do you dislike about Tracker?** More applicable fields at times are missing for comparison. **What problems is Tracker solving and how is that benefiting you?** Gives us the peer reviews and what others are sharing about a given tool, helps to make faster decisions ### 5. Satisfactory **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** July 06, 2021 **What do you like best about Tracker?** overall information that is unbiased fair **What do you dislike about Tracker?** limited data for overall analysis result **What problems is Tracker solving and how is that benefiting you?** reviews and ratings ### 6. Awesome application for resolve business issues. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 18, 2019 **What do you like best about Tracker?** Accepts multiple languages and platform and processor and also allows the administration in any system. Tracks multiple projects in a unique way. It will give alerts for issue to avoid escalation. **What do you dislike about Tracker?** Somewhat expensive. If cost refused then it would be helpful. **Recommendations to others considering Tracker:** It's an awesome application to avoid escalations. And improve the productivity. **What problems is Tracker solving and how is that benefiting you?** Resolving issues at the time when get the alert. ## Tracker Discussions - [What is the advantage of tracking software?](https://www.g2.com/discussions/tracker-what-is-the-advantage-of-tracking-software) - [How does a feature tracker work?](https://www.g2.com/discussions/how-does-a-feature-tracker-work) - [What is a tracker software?](https://www.g2.com/discussions/what-is-a-tracker-software) - [View Tracker pricing details and edition comparison](https://www.g2.com/products/tracker/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+20%3A14%3A53+-0500&secure%5Bsession_id%5D=7c01fdb6-66dc-4a07-be86-1b1aef9e1892&secure%5Btoken%5D=ebc45a72703b83299261bc54356acd140ab35ec2289249a8eb706c2a87a01792&format=llm_user) ## Tracker Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Tracker Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,697 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,707 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,721 reviews)