# Support.cc by 500apps Reviews **Vendor:** Support.cc **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 5.0/5.0 **Total Reviews:** 3 ## About Support.cc by 500apps Support.cc is a cloud-based customer service platform that helps companies of all sizes provide excellent customer care. Support.cc streamlines ticket resolution across platforms by converting requests received via email, online, phone, chat, and social media into tickets. It also allows you to automate workflows, enable self-service, monitor SLAs, and track analytics, allowing you to keep on top of all customer support issues. Support.cc also includes pre-installed services such as an AI-powered support chatbot, predictive support, and field service management. The Support Suite enables your company to have natural interactions with consumers while keeping them informed about what's going on behind the scenes. It's smart enough to handle difficult requirements while yet being easy enough to get up and running quickly. Get access to 50 apps with Support.cc for $14.99 per user ## Support.cc by 500apps Reviews ### 1. The fastest way to connect with visitors to our website! **Rating:** 5.0/5.0 stars **Reviewed by:** Angelo B. | Marketing Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Support.cc by 500apps?** Support.cc is a very cool app that helps us manage support requests and inquiries from customers. We can generate tickets, assign them to our team, and even build sub-tickets and allocate them to other team members using this software. It also helps us establish a consumer knowledge base and track client happiness. The nicest aspect of the program is that we can combine it with our other software solutions, such as live chat and chatbots. **What do you dislike about Support.cc by 500apps?** My group adores this product! It has greatly aided us in offering our clients immediate service. It has worked well for us, and it has been a wonderful addition to our team. **What problems is Support.cc by 500apps solving and how is that benefiting you?** I have been using Support.cc for the past few months. It has been working flawlessly. I have noticed remarkable improvements in customer satisfaction via live chat. The best part is that I am able to easily track the progress of my support requests and get notified once it is resolved. ### 2. Optimize Your Service Management with Support.cc's Comprehensive and Streamlined Approach **Rating:** 5.0/5.0 stars **Reviewed by:** Brad M. | Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2023 **What do you like best about Support.cc by 500apps?** Support.cc's customer support solutions are beneficial for companies of any size. Through the implementation of this software, we can swiftly and efficiently serve our customers by establishing a ticketing system and knowledge base. **What do you dislike about Support.cc by 500apps?** I derive great pleasure from using this app because it is both reliable and easy to use. As a busy individual, I have found that it helps me to save both time and money. For anyone in search of an app that is trustworthy and uncomplicated, I would highly recommend it. **What problems is Support.cc by 500apps solving and how is that benefiting you?** With the aid of support.cc, I have been able to automate a significant portion of my customer service needs. This application has a wide range of capabilities, such as overseeing knowledge bases and tickets. By utilizing this method, customer service and support can be executed in a proficient manner. ### 3. Optimal User-Friendliness Achieved! **Rating:** 5.0/5.0 stars **Reviewed by:** Taras H. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about Support.cc by 500apps?** In my experience, Support.cc emerged as a comprehensive and fully customizable customer support software. It provides extensive support, training, and access to other useful programs, making it perfect for new businesses aiming to enhance their customer service abilities. By seamlessly integrating Facebook, Instagram, and Whatsapp, I established an omni-channel support system with personalized workflows, self-service options, and pathways. **What do you dislike about Support.cc by 500apps?** Our requirements are flawlessly met by this solution, which has no drawbacks. It efficiently accomplishes its intended purpose. **What problems is Support.cc by 500apps solving and how is that benefiting you?** I had to offer customer support across multiple channels like web chat, social media, emails, and tickets, consolidating them into a single central hub. - [View Support.cc by 500apps pricing details and edition comparison](https://www.g2.com/products/support-cc-by-500apps/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-21+07%3A51%3A00+-0500&secure%5Bsession_id%5D=fbb31f4d-f899-4ae7-9fe9-25cb2cc129d7&secure%5Btoken%5D=1f55561d62888766f68e35764f65d821dd085c650ca049c012bf1cc00c1a0cab&format=llm_user) ## Support.cc by 500apps Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Administration** - Database Management - Data Workflows - Issue Management **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Generative AI** - AI Text Generation - AI Text Summarization ** Internal Use** - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Generative AI** - AI Text Summarization **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Support.cc by 500apps Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,337 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,936 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - 4.3/5.0 (664 reviews)