# Rooftop Reviews
**Vendor:** EASI  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)  
**Average Rating:** 3.8/5.0  
**Total Reviews:** 2
## About Rooftop
Rooftop is a collaboration platform that allows teams to handle email management, customer support, internal communication, and task management.




## Rooftop Reviews
  ### 1. Rooftop is Work in Progress but Climbing It's way Upwards

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 17, 2022

**What do you like best about Rooftop?**

My experience with Rooftop is positive and I am optimistic that it will improve even further in the future. The follow-up of files is greatly enhanced and subsequently, my work efficiency is much better than before.

**What do you dislike about Rooftop?**

The loading time of Rooftop, the search engine speed and limited functions in the mobile version are a few of the areas that can be worked upon. I don't dislike anything, to be honest, but there is room for improvement in the above-mentioned functions.

**Recommendations to others considering Rooftop:**

Try Rooftop over your current choice for email management and help desk and you will be pleasantly surprised by the functions, ease of use and an interface that is extremely convenient. It will be inexpensive as well to implement.

**What problems is Rooftop solving and how is that benefiting you?**

While discussing a topic with my co-worker, I was able to easily lookup up the same topic and streamline our conversation. Every time I send an email to a client or a potential client, I can set Rooftop in a way that it will automatically be copied to the internal people that I can specify without going into the carbon copy or the blind carbon copy, which is perfect and very beneficial.

  ### 2. Collaborate email with Rooftop

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.)

**Reviewed Date:** May 17, 2022

**What do you like best about Rooftop?**

One stop shop for internal and external comunication

**What do you dislike about Rooftop?**

Need more seamless integration of all the 3rd party applications

**What problems is Rooftop solving and how is that benefiting you?**

Helping in closer collaboration within the team


## Rooftop Discussions
  - [What is Rooftop used for?](https://www.g2.com/discussions/what-is-rooftop-used-for)

- [View Rooftop pricing details and edition comparison](https://www.g2.com/products/rooftop/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+15%3A35%3A56+-0500&secure%5Bsession_id%5D=7ce9495f-5212-4369-b20d-f7a22036badf&secure%5Btoken%5D=25a2acd53192c210489884da6efa196f4eb580513676c278139d1dc0fc50a8c9&format=llm_user)

## Rooftop Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Sorting & Filtering**
- Attachment Search
- Tags
- AI Sorting
- Predefined Rules

**Integrations**
- Microsoft Outlook Integration
- Gmail Integration
- Apple Calendar Integration

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Time Management**
- Unified Inbox
- Email Automation
- Snooze

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Generative AI**
- AI Text Generation
- AI Text-to-Speech
- AI Text Summarization

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Agentic AI - Email Management**
- Autonomous Task Execution
- Cross-system Integration

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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