--- title: SupportBox Reviews meta_title: 'SupportBox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how SupportBox works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 3 scale: '5' date_modified: '2026-06-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # SupportBox Reviews **Vendor:** SupportBox **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 5.0/5.0 **Total Reviews:** 3 ## About SupportBox SupportBox is an all-in-one customer support tool that helps teams deliver faster, smarter, and more personal support. Manage all customer communication — emails, phone calls, live chat, Facebook, and Instagram — from one shared inbox. Automate repetitive tasks with Lucy AI, and make better decisions with real-time reports. SupportBox saves time, reduces chaos, and helps companies of all sizes provide excellent customer experiences without the complexity of enterprise tools. Trusted by 700+ companies across Czechia and Slovakia. ## SupportBox Pros & Cons **What users like:** - Users commend the **ease of use** of SupportBox, simplifying customer support management through a single, user-friendly platform. (2 reviews) - Users appreciate the **consolidation of communication channels** in SupportBox, streamlining customer support and enhancing efficiency. (2 reviews) - Users appreciate the **user-friendly interface** of SupportBox, enhancing their ability to manage customer interactions effortlessly. (2 reviews) - Users appreciate the **automation features** of SupportBox, which streamline responses and enhance team collaboration effectively. (1 reviews) - Users value the **consolidated communication** in SupportBox, simplifying customer conversations through a single, user-friendly interface. (1 reviews) - Users value the **collaboration on a single email** , enhancing support quality and teamwork within SupportBox. (1 reviews) - Users appreciate the **intuitive interface** of SupportBox, making it easy to manage customer support effectively. (1 reviews) - Users appreciate the **quick response time** of SupportBox, ensuring efficient issue resolution and support accessibility. (1 reviews) - Simple Use (1 reviews) - Team Collaboration (1 reviews) **What users dislike:** - Users note that the **interface feels outdated** , but improvements are reportedly underway for a better experience. (2 reviews) ## SupportBox Reviews ### 1. All Customer Conversations in One Place with SupportBox **Rating:** 5.0/5.0 stars **Reviewed by:** Jan N. | Manažer zákaznické podpory, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2026 **What do you like best about SupportBox?** SupportBox consolidates all communication channels in one place, making it far easier to manage customer conversations from a single hub. I can handle, address, and resolve customer issues through one user-friendly interface, without needing to switch back and forth between multiple tools or platforms. **What do you dislike about SupportBox?** The UI could feel more modern, but the team is already working on improving it. **What problems is SupportBox solving and how is that benefiting you?** I can handle, address, and resolve customer issues through one user-friendly interface, without needing to switch back and forth between multiple tools or platforms. ### 2. Seamless Collaboration and All-in-One Support Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jaroslav J. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about SupportBox?** What we value most is the ability to collaborate with colleagues on a single email, allowing us to craft the best possible response and provide the highest level of support to our customers. Supportbox also offers us an all-in-one solution, including AI chat, telephone management, and, naturally, email ticketing. **What do you dislike about SupportBox?** The app's design feels a bit outdated, but from what I understand, a redesign is in progress. **What problems is SupportBox solving and how is that benefiting you?** Every email from our customers now receives a response, which addresses the most significant issue we previously faced with Gmail and other solutions. ### 3. Effortless Customer Support with Outstanding AI and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2025 **What do you like best about SupportBox?** I find it very easy to use SupportBox. It enables our customer support team to handle customer enquiries even when we’re not all in the same office. I like that we can adjust various features to suit our needs. Thanks to the use of AI, many questions coming through our website chat are now resolved automatically. The interface is simple, practical and truly user-friendly. Whenever I need help or want to change something, the SupportBox team responds quickly and gets everything sorted. **What do you dislike about SupportBox?** Nothing comes to mind. I have nothing to mention. **What problems is SupportBox solving and how is that benefiting you?** In SupportBox, we handle all of our customers’ inquiries that come in via email. We divide them into retail and wholesale, and most of them are processed in the retail category. - [View SupportBox pricing details and edition comparison](https://www.g2.com/products/supportbox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-21+20%3A55%3A54+-0500&secure%5Bsession_id%5D=63ad8edf-88a1-4905-b534-4b1539981064&secure%5Btoken%5D=cfda76a8411b22f9cb074b2d4134d62d10620f3d1e5618cadf6e804d3b4ad93a&format=llm_user) ## SupportBox Integrations - [RAYNET CRM](https://www.g2.com/products/raynet-crm/reviews) ## SupportBox Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Communication Channels** - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top SupportBox Alternatives - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,435 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,954 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,620 reviews)