SupportBox Reviews & Product Details

SupportBox consolidates all communication channels in one place, making it far easier to manage customer conversations from a single hub. I can handle, address, and resolve customer issues through one user-friendly interface, without needing to switch back and forth between multiple tools or platforms. Review collected by and hosted on G2.com.

The UI could feel more modern, but the team is already working on improving it. Review collected by and hosted on G2.com.

What we value most is the ability to collaborate with colleagues on a single email, allowing us to craft the best possible response and provide the highest level of support to our customers. Supportbox also offers us an all-in-one solution, including AI chat, telephone management, and, naturally, email ticketing. Review collected by and hosted on G2.com.

The app's design feels a bit outdated, but from what I understand, a redesign is in progress. Review collected by and hosted on G2.com.

I find it very easy to use SupportBox. It enables our customer support team to handle customer enquiries even when we’re not all in the same office. I like that we can adjust various features to suit our needs. Thanks to the use of AI, many questions coming through our website chat are now resolved automatically. The interface is simple, practical and truly user-friendly. Whenever I need help or want to change something, the SupportBox team responds quickly and gets everything sorted. Review collected by and hosted on G2.com.

Nothing comes to mind. I have nothing to mention. Review collected by and hosted on G2.com.