# Top Free Customer Self-Service Software - Page 2 Check out our list of free Customer Self-Service Software. Products featured on this list are the ones that offer a free trial version. As with most free versions, there are limitations, typically time or features. If you'd like to see more products and to evaluate additional feature options, compare all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) to ensure you get the right product. ## View Free Customer Self-Service Software G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our [scoring methodologies](https://research.g2.com/g2-scoring-methodologies). **184** Customer Self-Service Products Available View all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) View all [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) ### [Document360](https://www.g2.com/products/document360/reviews) [By Kovai Limited](https://www.g2.com/sellers/kovai-limited) [ (536)4.7 out of 5 ](https://www.g2.com/products/document360/reviews#reviews "Read Document360 Reviews") Product Description Document360 is an AI-powered knowledge base platform for enterprises needing secure, scalable documentation. It centralizes organizational knowledge into one workspace, including public help centers, **Users:** Technical Writer, Senior Technical Writer · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 45% Mid-Market, 39% Small-Business ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC After thoroughly evaluating three similar platforms, we ultimately chose Document360. While it’s not the cheapest solution, it stood out as the...[Read review](https://www.g2.com/products/document360/reviews/document360-review-11668637) PP I love how Document360 has become an all-in-one platform for our documentation needs. Since incorporating it into our processes about a year ago,...[Read review](https://www.g2.com/products/document360/reviews/document360-review-11844889) Year Founded 2009 HQ Location London Company Website https://www.kovai.co/ Twitter @BizTalk360 LinkedIn® Page https://www.linkedin.com/company/kovaico/ ### [Helpshift](https://www.g2.com/products/helpshift/reviews) [By Keywords Studios](https://www.g2.com/sellers/keywords-studios) [ (384)4.3 out of 5 ](https://www.g2.com/products/helpshift/reviews#reviews "Read Helpshift Reviews") Product Description Helpshift is an AI-Native Customer Support and Engagement Platform designed to maximize Customer Lifetime Value (LTV) by facilitating meaningful interactions between brands and their customers. This s **Users:** Customer Service Representative, Customer Support · **Industries:** Computer Games, Entertainment · **Market Segment:** 62% Mid-Market, 22% Small-Business ![Verified User in Computer Games](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Games") AC When it comes to customer support, Helpshift is a very reliable tool. Even though I haven't had much experience with other tools, Helpshift...[Read review](https://www.g2.com/products/helpshift/reviews/helpshift-review-4746893) ![Tiago M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiago M.") TM We're using Helpshift with Unity for in-game support for all our titles. Being a platform on which the players can contact the support directly...[Read review](https://www.g2.com/products/helpshift/reviews/helpshift-review-5270775) Year Founded 1998 HQ Location Dublin, County Dublin, Ireland Company Website https://www.keywordsstudios.com Twitter @KeywordsStudios LinkedIn® Page https://www.linkedin.com/company/keywordsstudios [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) ### [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) [By Saas Labs](https://www.g2.com/sellers/saas-labs) [ (2,388)4.3 out of 5 ](https://www.g2.com/products/saas-labs-justcall/reviews#reviews "Read JustCall Reviews") Product Description JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faste **Users:** CEO, Account Executive · **Industries:** Computer Software, Financial Services · **Market Segment:** 59% Small-Business, 31% Mid-Market User SentimentHow are these determined? Users frequently mention the ease of use, seamless integration with CRMs like HubSpot and Salesforce, and the ability to handle calls and texts from anywhere as key benefits of JustCall. Users mentioned issues with call quality depending on internet connectivity, the complexity of initial setup with certain CRMs, and the restriction of some advanced features to higher-tier plans as drawbacks. Year Founded 2016 HQ Location Palo Alto, California Company Website https://www.saaslabs.co/ Twitter @saas\_labs LinkedIn® Page https://www.linkedin.com/company/10436435/ ### [Help Scout](https://www.g2.com/products/help-scout/reviews) [By Help Scout](https://www.g2.com/sellers/help-scout) [ (428)4.4 out of 5 ](https://www.g2.com/products/help-scout/reviews#reviews "Read Help Scout Reviews") Product Description Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, **Users:** Customer Success Manager, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 60% Small-Business, 33% Mid-Market RR When I log in to Help Scout, I can immediately begin my workday in an organized and stress-free fashion. Its user-friendly interface allows me to...[Read review](https://www.g2.com/products/help-scout/reviews/help-scout-review-5109005) ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") AH We evaulted many ticketing systems, and needed pro-level features (i.e. power user), but with a user interface that makes sense and easy to use...[Read review](https://www.g2.com/products/help-scout/reviews/help-scout-review-5126045) Year Founded 2011 HQ Location Boston, MA Company Website https://www.helpscout.com/ Twitter @helpscout LinkedIn® Page https://www.linkedin.com/company/1447019/ ### [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) [By Jotform](https://www.g2.com/sellers/jotform) [ (740)4.5 out of 5 ](https://www.g2.com/products/jotform-ai-agents/reviews#reviews "Read Jotform AI Agents Reviews") Product Description Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Age **Users:** Owner, CEO · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 72% Small-Business, 11% Mid-Market User SentimentHow are these determined? Reviewers frequently mention the ease of setup, the ability to personalize the AI agents, and the efficiency it brings to their businesses by automating repetitive tasks and improving customer interaction. Reviewers noted some issues with the training process, limitations in customization, occasional inaccuracies in AI responses, and challenges with certain features such as resetting chats and embedding into forms. Year Founded 2006 HQ Location San Francisco, California Company Website https://www.jotform.com/ Twitter @Jotform LinkedIn® Page https://www.linkedin.com/company/3541463/ ### [Botpress](https://www.g2.com/products/botpress/reviews) [By Botpress](https://www.g2.com/sellers/botpress) [ (506)4.5 out of 5 ](https://www.g2.com/products/botpress/reviews#reviews "Read Botpress Reviews") Product Description Botpress is the enterprise-grade AI agent platform for customer support. Founded as an AI agent company, Botpress has spent 10 years building the infrastructure that makes enterprise-grade AI support **Users:** CEO, Founder · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 74% Small-Business, 15% Mid-Market User SentimentHow are these determined? Reviewers appreciate Botpress's ease of use, its ability to integrate with various platforms, and its user-friendly interface, which includes a visual flow builder and drag-and-drop process for creating chatbots. Reviewers noted issues with Botpress's documentation, lack of certain features, limitations in customization, and difficulties in connecting workflows, as well as problems with certain integrations and the handling of variables. Year Founded 2017 HQ Location Quebec, QC Company Website https://botpress.com Twitter @getbotpress LinkedIn® Page https://www.linkedin.com/company/27121841 ### [Zoom Virtual Agent](https://www.g2.com/products/zoom-virtual-agent/reviews) [By Zoom](https://www.g2.com/sellers/zoom-a5000ea1-6d30-4ab4-b591-20723189ac97) [ (228)4.5 out of 5 ](https://www.g2.com/products/zoom-virtual-agent/reviews#reviews "Read Zoom Virtual Agent Reviews") Product Description Zoom Virtual Agent is an AI-powered solution that helps businesses deliver fast, effortless support to customers across both voice and digital messaging channels. It uses agentic AI to understand cont **Industries:** Computer Software, Retail · **Market Segment:** 73% Mid-Market, 23% Small-Business User SentimentHow are these determined? Reviewers like the ease of use, the clean user interface, the quick response handling for common questions, and the smooth escalation to actual people. Reviewers experienced issues with the narrow spacing in certain areas of the UI, the complexity of the setup and customization process, and the need for human intervention for better accuracy in some cases. Year Founded 2011 HQ Location San Jose, CA Company Website https://www.zoom.com Twitter @zoom LinkedIn® Page https://www.linkedin.com/company/2532259/ ### [Chameleon](https://www.g2.com/products/chameleon/reviews) [By Chameleon Intelligent Tech Inc.](https://www.g2.com/sellers/chameleon-intelligent-tech-inc) [ (359)4.4 out of 5 ](https://www.g2.com/products/chameleon/reviews#reviews "Read Chameleon Reviews") Product Description Chameleon is the AI-first product adoption platform for modern SaaS teams. Build tours, checklists, embeddables, and surveys instantly with Copilot—our AI that creates campaigns, audiences, and anal **Users:** Product Manager, Senior Product Manager · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 55% Mid-Market, 30% Small-Business ![Tommy D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tommy D.") TD What really sets Chameleon apart is how effortlessly it lets you build personalized in-app experiences—think tooltips, product tours,...[Read review](https://www.g2.com/products/chameleon/reviews/chameleon-review-11443039) ![Alan S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alan S.") AS I like Chameleon because it's quite flexible when creating in-app communication, including embedding content and branding for a white-labeled...[Read review](https://www.g2.com/products/chameleon/reviews/chameleon-review-11592707) Year Founded 2015 HQ Location San Francisco, CA Company Website https://www.chameleon.io/ Twitter @trychameleon LinkedIn® Page https://www.linkedin.com/company/trychameleon-com/ ### [Helpjuice](https://www.g2.com/products/helpjuice/reviews) [By Helpjuice](https://www.g2.com/sellers/helpjuice) [ (380)4.7 out of 5 ](https://www.g2.com/products/helpjuice/reviews#reviews "Read Helpjuice Reviews") Product Description Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, **Users:** Customer Success Manager, Technical Writer · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 49% Mid-Market, 39% Small-Business JC The livechat staff are very helpfull and quick to respond. The integration and customisation is very easy. This is coming from someone who has a...[Read review](https://www.g2.com/products/helpjuice/reviews/helpjuice-review-11550121) ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC The Helpjuice platform is very user-friendly and intuitive. Their technical support team is also very responsive when I do need it. Our KB hasn't...[Read review](https://www.g2.com/products/helpjuice/reviews/helpjuice-review-11553687) Year Founded 2011 HQ Location Miami, FL Company Website https://helpjuice.com/ Twitter @HelpJuice LinkedIn® Page https://www.linkedin.com/company/1879314/ ### [SAP Service Cloud](https://www.g2.com/products/sap-service-cloud/reviews) [By SAP](https://www.g2.com/sellers/sap) [ (263)4.4 out of 5 ](https://www.g2.com/products/sap-service-cloud/reviews#reviews "Read SAP Service Cloud Reviews") Product Description SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive se **Users:** Software Engineer, Consultant · **Industries:** Information Technology and Services, Computer Software · **Market Segment:** 39% Mid-Market, 34% Enterprise ![Marco Antonio G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marco Antonio G.") MG I highlight the ease of use it offers, as it allows my clients to stay in touch through different platforms, such as chat and social media....[Read review](https://www.g2.com/products/sap-service-cloud/reviews/sap-service-cloud-review-11746931) ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") CH If I had to pick what I like best about it, I'd say it's the 360-degree view of the customer.I like that it offers customers the option to find...[Read review](https://www.g2.com/products/sap-service-cloud/reviews/sap-service-cloud-review-11750318) Year Founded 1972 HQ Location Walldorf Company Website https://www.sap.com/ Twitter @SAP LinkedIn® Page https://www.linkedin.com/company/sap/ Ownership NYSE:SAP Phone +1 (800) 872-1727 ### [Freshchat](https://www.g2.com/products/freshworks-freshchat/reviews) [By Freshworks](https://www.g2.com/sellers/freshworks) [ (499)4.4 out of 5 ](https://www.g2.com/products/freshworks-freshchat/reviews#reviews "Read Freshchat Reviews") Product Description Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channel **Users:** Founder · **Industries:** Computer Software, Information Technology and Services · **Market Segment:** 59% Small-Business, 36% Mid-Market User SentimentHow are these determined? Users frequently mention the ease of setup, the ability to manage conversations across multiple channels, and the helpfulness of AI-powered chatbots in handling routine questions. Reviewers experienced a total outage of their Freshchat account for 13 consecutive days with no recovery plan or interim solution provided, and also reported issues with limited reporting and analytics, lack of advanced customization, and occasional notification delays. Year Founded 2010 HQ Location San Mateo, CA Company Website https://www.freshworks.com/ Twitter @FreshworksInc LinkedIn® Page https://www.linkedin.com/company/freshworks-inc/ Ownership NASDAQ: FRSH Phone +1 (866) 832-3090 ### [Appy Pie](https://www.g2.com/products/appy-pie/reviews) [By Appy Pie LLP](https://www.g2.com/sellers/appy-pie-llp) [ (1,391)4.7 out of 5 ](https://www.g2.com/products/appy-pie/reviews#reviews "Read Appy Pie Reviews") Product Description Appy Pie is a type of no-code AI app and website building software that helps users create, customize, and manage mobile applications and websites through prompt-based generation and visual editing to **Users:** CEO, Owner · **Industries:** Health, Wellness and Fitness, Education Management · **Market Segment:** 87% Small-Business, 10% Mid-Market FJ customer service, ease of setup, quality tech[Read review](https://www.g2.com/products/appy-pie/reviews/appy-pie-review-9850660) ![Yaniv M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yaniv M.") YM I was billed on an account that I am not using for more than 6 months. I called the support team to help me with that issue and they did their best...[Read review](https://www.g2.com/products/appy-pie/reviews/appy-pie-review-9936146) Year Founded 2016 HQ Location Delhi Company Website https://www.appypie.com Twitter @AppyPieInc LinkedIn® Page https://www.linkedin.com/company/2759360/ ### [Ozonetel](https://www.g2.com/products/ozonetel/reviews) [By Ozonetel](https://www.g2.com/sellers/ozonetel) [ (625)4.6 out of 5 ](https://www.g2.com/products/ozonetel/reviews#reviews "Read Ozonetel Reviews") Product Description Ozonetel is an industry-leading provider of a unified customer experience intelligence (oneCXi) platform that empowers businesses of all sizes to engage, convert, and retain customers at scale. The **Users:** Associate, Assistant Manager · **Industries:** Financial Services, Hospital & Health Care · **Market Segment:** 62% Mid-Market, 28% Small-Business ![Samuel A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samuel A.") SA The best thing about Ozonetel is the easy UI, ease of calling customers as well. Another feature I do like about Ozonetel is the call transfer...[Read review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-9995965) ![Pooja G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pooja G.") PG Easy-to-navigate dashboard with a simple and intuitive design. Minimal training required for new users. IVR (Interactive Voice Response) improves...[Read review](https://www.g2.com/products/ozonetel/reviews/ozonetel-review-10820022) Year Founded 2007 HQ Location San Jose, California Company Website https://www.ozonetel.com Twitter @Ozonetel LinkedIn® Page https://www.linkedin.com/company/668578/ ### [Forethought](https://www.g2.com/products/zendesk-forethought/reviews) [By Zendesk](https://www.g2.com/sellers/zendesk) [ (165)4.3 out of 5 ](https://www.g2.com/products/zendesk-forethought/reviews#reviews "Read Forethought Reviews") Product Description Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providi **Industries:** Computer Software, Financial Services · **Market Segment:** 65% Mid-Market, 20% Small-Business User SentimentHow are these determined? Users frequently mention Forethought's flexibility to build highly customized workflows, its seamless integration with Salesforce, and its ability to speed up support by understanding user intent and automating key steps. Users reported that Forethought has a higher than expected learning curve, its web interface sometimes experiences latency, and the response time for implementing changes can be slow. Year Founded 2007 HQ Location San Francisco, CA Company Website https://www.zendesk.com Twitter @Zendesk LinkedIn® Page https://www.linkedin.com/company/418095/ Ownership NYSE: ZEN Phone +1 (415) 418-7506 ### [Vivantio](https://www.g2.com/products/vivantio/reviews) [By Vivantio](https://www.g2.com/sellers/vivantio) [ (295)4.3 out of 5 ](https://www.g2.com/products/vivantio/reviews#reviews "Read Vivantio Reviews") Product Description Vivantio is service management software that helps IT teams, service desks, and customer support teams implement quickly, scale efficiently, and adapt workflows without added complexity. Vivantio h **Users:** IT Manager · **Industries:** Information Technology and Services, Outsourcing/Offshoring · **Market Segment:** 58% Mid-Market, 28% Enterprise SK It's easy to use, intuitive, flexible and extendable. Migation was generally pain free and the new system was quickly adopted by our users.[Read review](https://www.g2.com/products/vivantio/reviews/vivantio-review-8361865) MM \*Is an exelent tool for raising, tracking and monitoring tasked raised by any department. \*FIles can easily be attached and dowloaded, hassle...[Read review](https://www.g2.com/products/vivantio/reviews/vivantio-review-8370351) Year Founded 2003 HQ Location Boston, MA Company Website https://www.vivantio.com Twitter @Vivantio LinkedIn® Page https://www.linkedin.com/company/563989/ [![G2 Advertising](/assets/my-g2-logo-41632af6f81a240a0a9886638f412b2ac9a29f4001534f8c83be89a58ef9d45d.svg "G2 Advertising")](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) Sponsored G2 Advertising Get 2x conversion than Google Ads with G2 Advertising! G2 Advertising places your product in premium positions on high-traffic pages and on targeted competitor pages to reach buyers at key comparison moments. [ Learn More ](https://sell.g2.com/case-studies/how-aisdr-uses-g2-ads-to-turn-g2-into-top-5-traffic-source) - [‹ Prev‹ Prev](/categories/customer-self-service/free#product-list) - [1](/categories/customer-self-service/free#product-list) - 2 - [3](/categories/customer-self-service/free?page=3#product-list) - [4](/categories/customer-self-service/free?page=4#product-list) - [5](/categories/customer-self-service/free?page=5#product-list) - [6](/categories/customer-self-service/free?page=6#product-list) - … - [12](/categories/customer-self-service/free?page=12#product-list) - [13](/categories/customer-self-service/free?page=13#product-list) - [Next ›Next ›](/categories/customer-self-service/free?page=3#product-list)