# Channel Talk Reviews **Vendor:** Channel **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.8/5.0 **Total Reviews:** 13 ## About Channel Talk Channel Talk is your first sales concierge designed to boost sales and LTV through your existing customers. Identify and engage key customers through our CRM. Provide personalized assistance through our live chat. Grow your a loyal fanbase through targeted marketing campaigns. It's the closest thing to an in-store customer experience for the online environment, helping you to turn first-time visitors into life-long regulars of your brand. Watch your LTV grow and prevent churn with our all-in-one sales concierge platform. ## Channel Talk Reviews ### 1. ChannelTalk is amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2023 **What do you like best about Channel Talk?** I love that ChannelTalk is very affordable and offers a lot of great features and customization! **What do you dislike about Channel Talk?** The only problem I have with ChannelTalk is that occasionally I don't get notifications for new chats, but it's not a huge deal because it is regularly checked **What problems is Channel Talk solving and how is that benefiting you?** ChannelTalk is allowing me to be able to help my customers very easily and quickly. The mobile app is a savior because even when I'm on the go I can still respond to customers ### 2. Channel has helped me reach those all important customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Channel Talk?** The interface is user-friendly and super easy to navigate, especially managing customer interactions from various channels all in one place. The real-time messaging feature ensures quick responses and I love that I can customize the chat widget to match my brand's look and feel. Channel.io is definitely a game-changer for my customer chat needs! **What do you dislike about Channel Talk?** "While Channel.io is generally a great customer chat tool, there are a few areas that I feel could be improved. These include more advanced reporting and analytics features and additional customization options for the chat widget. However, the team behind Channel.io actively listens to user feedback and continues to enhance the platform **What problems is Channel Talk solving and how is that benefiting you?** Being able to chat to customers from many different social platforms that was previously v. confusing for our team to keep track of who that end customer was, Channel makes it much easier ### 3. Great way to connect to your fans **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Channel Talk?** I often get requests for collaboration or media coverage through my website and I missed some of them sometimes because my email inbox is filled with promotions and spams. Now I'm not missing any important requests and inquiries anymore, thanks to channel.io. It's been great and helped me build relationship with my fans and collaborators. **What do you dislike about Channel Talk?** I'm not tech savvy so maybe video tutorial would have been helpful to set it up faster. The written guide used to be a bit difficult to navigate through but I think they changed the format recently and now it's a lot simpler and easy to find articles **What problems is Channel Talk solving and how is that benefiting you?** It helped me organize, categorize all inquiries I get and connect with my fans and collaborators. Channel.io allows me to check what information and photos my visitors looked at on my website before chatting with me I get to find out more about them before I talk, which is a great way to start a conversation. ### 4. Enable conversation stream directly on your website and manage personalized communication with speed **Rating:** 4.0/5.0 stars **Reviewed by:** Hui H. | Founder & Startup CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2023 **What do you like best about Channel Talk?** Channel.io offers FREE chat widget with super easy integration. Within 1 minute, I could have website visitors open a cute chat window and start engaging with us. With their account and onboarding manager Chris's help, I realized that it is MORE THAN a chat widget. It is like conversation-as-a-service!! It supports free chat, support bot and content-driven chat. All conversations are tied to a customizable CRM. At any time, all operators can easily see who this customer is and what is the chat history. It is a really efficient tool for implementing strategies to implement & test different conversation rules. The tool is easy to use, and I got a lot of support from Account Manager Chris to learn and try conversation rules. **What do you dislike about Channel Talk?** After the free tier, the next tier is a little steep for startups or service-based agencies. If this can be a more friendly price, I believe they can also expand quickly to many service-based businesses. **What problems is Channel Talk solving and how is that benefiting you?** Visitors can directly chat with us on our website. It auto-collects all data points (chats, customers, histories) in one place. It helps us to implement conversation strategies like support bot, marketing campaign, and one-time messaging. ### 5. The backbone of our customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Clara H. | Co-Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Channel Talk?** We've been using Channel.io from day 1, and we've never considered any alternatives because it's been so great. It is a powerful tool to not only communicate with our users, but also to build a relationship with them. We implemented it during the beta period of our product. The fact that Channel.io keeps track of previous conversations and user profiles really helped our small team to add personal touches to our customer service. That tiny detail creates a huge difference in customer experience. Being able to leave internal notes within the conversation is also tremendously useful. When I don't quite know how to answer a question, my team members can pop into into the conversation and leave internal notes that's only visible to me. It saves so much time because I don't have to constantly switch from window to window. On the other hand, the customer isn't getting overwhelmed by messages from 2-3 different people. The pricing is also quite flexible. We had a few months where our MAU was fluctuating around the threshold. But it was so easy to switch between plans, and whatever extra we paid would automatically be deducted from next month's bill. It was one less thing to worry about. **What do you dislike about Channel Talk?** The automated support bot takes time to set up. That's not to say the feature itself is complicated or hard to figure out. And it has the potential to funciton as an effective help center. But adding a lot of depth and branches does require a lot of input. **What problems is Channel Talk solving and how is that benefiting you?** Being able to communicate directly, instantly and personally were the reasons for implementing Channel.io But it's added more value to our team than we expected. Being a small startup, we don't have a lot of time to onboard new team members. And Channel.io has been such a lifesaver because it's so easy to navigate our customer chat history. It's a great repository of our user profile, data and feedback&requests. ### 6. A rare all-in-one business messenger/CRM that delivers on it's promise **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Channel Talk?** I use Channel.io on a daily basis, bot has an internal team chat, but also to handle customer inquiries. I use it on my computer, have it on my phone, and it works exactly as advertised. Having used slack and other live chat services, not only does channel.io accomplish the same tasks - but looks and feels modern yet lightweight. I use the teamchat features the most, I really like the ability to save messages, see the mentions and reactions that I've received, and that the app/platform is constantly getting upgraded. **What do you dislike about Channel Talk?** Some minor hiccups here and there - but nothing really dealbreaking. Would like the ability to send gifs, set custom reactions, and to add reminders (things I liked about slack). Hopefully will be added in the future. **What problems is Channel Talk solving and how is that benefiting you?** Being able to handle customer inquiries in the same space as where I have my internal team chat means that I never miss either one. Also, because they're connected I can get assistance or help from teammates when handling customer inquiries - which also provides a seamless and better customer experience for our customers. Being able to provide better service by knowing the customer, recognizing them, and getting to them quickly has helped us keep customers longer. ### 7. Surprisingly simple and intuitive to use **Rating:** 5.0/5.0 stars **Reviewed by:** Sahrah L. | Community Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Channel Talk?** Channel.io made communication simple and streamlined. I needed a way to handle customer inquiries while I was away, while also being able to focus my time on important customers and questions. Channel.io helped me do this without feeling overly burdened. I used this in the previous company and it was amazing. I wish my new company also used this. **What do you dislike about Channel Talk?** Even though it's easy to use, when you want to set up additional features it can feel a bit overwhelming. However, the Channel.io team helped me get started and answered any questions I had along the way. The team really jumps in to help you out. **What problems is Channel Talk solving and how is that benefiting you?** Once I was set up, the chatbots really helped reduce the number of inquiries I had to handle. Customers could find answers to simple questions on their own. For the important questions coming in, I could focus my attention on them. This helped improve the experience for customers and simplified work for the team. ### 8. Channel.io: A User-Friendly B2B Chatbot Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chanyeol C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Channel Talk?** 1. The platform is easy to use and offers a wide range of features that are customizable to fit the specific needs of businesses. 2. Channel.io can integrate with various business applications, allowing businesses to communicate with customers across multiple channels, including email, social media, and SMS. (Slack is the best) 3.The customer support is exceptional, with a responsive team that is always willing to help customers. **What do you dislike about Channel Talk?** Pricing, Learning Curve, Limited integrations, limited features such as transcription etc. I think Channel.io is updating its serivce to improve these problems. **What problems is Channel Talk solving and how is that benefiting you?** Channel.io for B2C CRM solves the problems of customer engagement, lead generation, customer support, and personalization by providing businesses with a platform to interact with customers in real-time, manage inquiries across multiple channels, and create a more personalized experience. ### 9. A great 'All-in-one' communications software for talking with my customers **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen W. | US Sales Team Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about Channel Talk?** I like how everything is bundled up together in terms of CRM, marketing campaigns, team chat, and live chat. The support bot feature adds an extra layer of expereince when it comes to answering my customers FAQ's. **What do you dislike about Channel Talk?** The pricing the model is a bit tricky for our team at first but we were able to compensate given the non-restrictions on seat count. We were able to add the whole team in the Channel to contribute to the discussions with our customers and its worked out really well. **What problems is Channel Talk solving and how is that benefiting you?** For us, the main goal is segment our customer base and the CRM + automations allows us to increase efficiencies within the 'grouping' progress and gives us more visibility when we are planning for the future. ### 10. Great tool for Customer Success and Marketing combined! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel A. | Customer Success and Project Management, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Channel Talk?** With almost ten years of experience in customer service management, Channel.io provides customizable customer journeys that would be valuable in personalizing every query received. Not only that, it provides an excellent communication platform that allows teams to work closely together! A great value for start-up companies! **What do you dislike about Channel Talk?** There is always room for improvement; however, what makes Channel.io great is that their team is willing to work with YOU and meet your needs! **What problems is Channel Talk solving and how is that benefiting you?** Their automation and marketing tool makes excellent value, especially to start-up companies who need to maintain focus on their goals. ### 11. Channel.io is one small step for your customer, One giant leap for PLG **Rating:** 4.5/5.0 stars **Reviewed by:** Inchan Y. | Marketer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2023 **What do you like best about Channel Talk?** - Perfect fit for the early-stage to product (price, feature) - A lot of Use Cases + Success Cases - Simple integration -It's easy to use regardless of the business model **What do you dislike about Channel Talk?** I haven't found anything that bothers me about channel.io yet. **What problems is Channel Talk solving and how is that benefiting you?** - Building a better experience for our customers (self-serve information, contact us easier) - Easy to start Managing VOCs with simple integration ### 12. Best Intercom alternative for customer support and engagement with reasonable pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Jin Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about Channel Talk?** Firstly, the cost is more reasonable compared to intercom. It is particularly efficient when broadcasting a large quantity of messages to users. They also have an outstanding customer support team. **What do you dislike about Channel Talk?** I'm still working on running user drip campaigns, and I'd love to have the option to send emails only to customers. **What problems is Channel Talk solving and how is that benefiting you?** To respond to customers quickly and accurately ### 13. Helpful and Inspiring experience with Channel.io **Rating:** 5.0/5.0 stars **Reviewed by:** Irene K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Channel Talk?** The chat bot function was great, it boosts up the website and supports catching any customers me might lose **What do you dislike about Channel Talk?** Since it is a chat bot, it might not help every single detail unless set up, might miss some frequently asked questions. **What problems is Channel Talk solving and how is that benefiting you?** The analytic feature helps know our auidence better and the chat bot helps our customers to stay interested in our products. - [View Channel Talk pricing details and edition comparison](https://www.g2.com/products/channel-talk/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+09%3A51%3A23+-0500&secure%5Bsession_id%5D=055bb2a7-cfba-4762-b782-2cc8632477f1&secure%5Btoken%5D=ef429605880d6bb5eb2c2126b29a29d1c1ada804485fa1f9a1d2d8215e4dc73d&format=llm_user) ## Channel Talk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Business Instant Messaging** - File Sharing - Notifications - Search **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Process** - Mentions - Macros **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Text **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Generative AI - Business Instant Messaging** - Text Summarization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Channel Talk Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,687 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,496 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.4/5.0 (782 reviews)