G2

Lakhal S.

Electrical engineer

Small-Business (50 or fewer emp.)

11/10/2026

"Session Replay That Makes Bug Hunting Fast and Easy"

4.5/5

What do you like best about Fullstory?

Session replay has been the biggest win for us. When a customer reports a bug, I can pull up their session within seconds, watch exactly what they did, and pinpoint where they got stuck. Building funnels and segments is straightforward, and the support team has been quick to respond and genuinely helpful whenever we’ve had questions. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Pricing can climb quickly as session volume increases, and some of the more advanced features take time to learn and get comfortable with. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Before Fullstory, we were mostly guessing why users dropped off. We could see the numbers dip in our analytics, but we didn’t know what was actually causing it. Now we can watch the sessions behind those drops and quickly spot friction points—like confusing forms, broken buttons, or rage clicks—and then fix them. It’s also reduced the back-and-forth with customers, because support can replay the session instead of asking for screenshots and step-by-step instructions to reproduce the issue. Overall, we’re resolving bugs faster, seeing better conversion in our key funnels, and feeling more confident about what to prioritize next. Review collected by and hosted on G2.com.