G2

Verified User in Education Management

Mid-Market (51-1000 emp.)

11/5/2026

"A valuable tool for driving user adoption, training and in-app support"

4/5

What do you like best about Product Fruits?

What I like most about Product Fruits is how easy it makes it to provide users with guidance and support directly within the application. The walkthroughs and flows are particularly useful for guiding users through new features and processes, while the knowledge base provides a central place for users to access articles, FAQs and supporting information. We have found it especially valuable during the rollout of our new MIS platform, SPARK, helping users become more confident and self-sufficient while reducing reliance on traditional support. I also like the flexibility to create, update and improve guidance as the application evolves, without needing to involve developers every time. Overall, it has become an important part of our user adoption and training strategy. Review collected by and hosted on G2.com.

What do you dislike about Product Fruits?

While Product Fruits offers some really useful features, there are areas where I'd like to see more flexibility and development. Some functionality, particularly around Flows and how different features interact, can be restrictive. For example, it would be useful to have more options for triggering walkthroughs directly from popups or announcements, allowing for a more seamless user experience. I've also experienced occasional issues when building and managing Flows, which can take additional time to troubleshoot. More flexibility around customisation, integrations and the ability to connect guidance with live application data would make the platform even more powerful. Review collected by and hosted on G2.com.

What problems is Product Fruits solving and how is that benefiting you?

Product Fruits helps us address the challenge of supporting and training a large number of users across multiple schools and services, particularly when introducing new systems and features. Rather than relying solely on traditional training sessions, emails and support requests, we can provide guidance directly within the application through walkthroughs, tooltips, announcements and a central knowledge base. This has been particularly valuable during the rollout of SPARK, our new MIS platform, where users need ongoing support as new functionality is introduced. It allows us to communicate changes more effectively, encourage user adoption and give colleagues the confidence to find answers independently. It also gives our implementation team greater control over keeping guidance up to date as the platform evolves. Review collected by and hosted on G2.com.