G2

Kristen M.

Customer service manager

Small-Business (50 or fewer emp.)

8/17/2026

"Flexible, AI-Powered Support That Streamlines Multichannel Customer Care"

5/5

What do you like best about Gorgias?

What I like best about Gorgias is how much flexibility it gives us to customize the platform around our specific Customer Care needs. We can manage multiple communication channels in one place, create efficient workflows and automations, and use AI Agent to provide customers with faster, more consistent support. It has helped our team work more efficiently while still delivering a personalized customer experience. Review collected by and hosted on G2.com.

What do you dislike about Gorgias?

My biggest frustration with Gorgias is that the live chat interface cannot be fully customized. I would love more flexibility to tailor the chat experience to our brand, customer journey, and specific website pages. Expanding these customization options would make an already strong platform even better. Review collected by and hosted on G2.com.

What problems is Gorgias solving and how is that benefiting you?

Gorgias brings our customer conversations from multiple channels into one centralized platform, making it much easier for our team to organize, prioritize, and respond to inquiries. Its integrations, macros, automations, and AI Agent reduce repetitive manual work and help us provide faster, more consistent support. This allows our agents to focus more of their time on complex or sensitive customer needs while improving efficiency, response times, and the overall customer experience. Review collected by and hosted on G2.com.