Best Conversational Support Software - Page 8
Conversational support software, also known as conversational customer engagement software, offers an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing companies to interact with customers through any channel at any time. Customer service teams use this type of software to engage with customers and prospects across multiple channels and offer a more personalized customer service experience. To accomplish this, conversational support software may include features such as proactive messaging, automatic customer lookup, skills-based routing, and customer self-service.
Conversational support software is distinct from help desk software because it does not separate the service process from other reasons for contact. It is used to both aid brands with customers that are yet to complete a purchase and to assist existing customers with questions and queries regarding already-purchased products and services. As a result, some conversational support products include features of conversational marketing software. By means of accurate, intelligent routing, successful use of these platforms will coordinate data from past conversations, metadata, sentiment, and customer data from existing CRM software and e-commerce platforms. Integrations with social media and AI can permit businesses to proactively contact customers based on behavior or triggers.
To qualify for inclusion in the Conversational Support category, a product must:
Featured Conversational Support Software At A Glance
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- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Build Concierge is an AI -powered customer engagement platform that converts, automates, and scales, 24/7. It saves service businesses time and money by centralising and automating customer communi
- 50% Mid-Market
- 50% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Diabolocom is an AI-powered cloud-based contact center and customer experience (CX) platform provider. We serve over 350 clients of all sizes, from small businesses to major international enterprises
- Consumer Services
- 59% Mid-Market
- 28% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HappyFox Help Desk is a comprehensive support and ticket management platform that consolidates customer and internal queries from multiple channels, including email, chat, and web portals. With a user
- Information Technology and Services
- Computer Software
- 42% Mid-Market
- 39% Small-Business
2,489 Twitter followers
- Overview
- User Satisfaction
- Seller Details
Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessl
- Food Production
- 63% Mid-Market
- 17% Enterprise
306 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
NLX offers the most comprehensive, end-to-end conversational AI platform for everyone - from individual builders to large enterprise brands. The platform empowers users to build sophisticated and beau
- 50% Enterprise
- 50% Small-Business
1,122 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Whelp is a customer support automation platform designed to unify communication across multiple channels, including live chat, email, voice, SMS, and social media, into a single interface. It’s partic
- 50% Mid-Market
- 50% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI’s suite of solutions includes smart automation, AI-human copilot
- 44% Enterprise
- 33% Mid-Market
- Overview
- User Satisfaction
- Seller Details
Chablyy is a smart chat platform that helps businesses, creators, and service providers turn social media conversations into loyal clients. It brings all your Instagram, Facebook, and WhatsApp mess
- 100% Small-Business
- Overview
- User Satisfaction
- Seller Details
All-in-one Customer Service Software to deliver superior experiences, engage customers, and increase customer happiness.
- 100% Mid-Market
1,721 Twitter followers
- Overview
- User Satisfaction
- Seller Details
DigitalCX is an AI driven conversation platform that helps businesses to engage with their customers – solve problems, answer questions and complete transactions to get their job done! As a result, bu
- 100% Enterprise
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
HaloCRM is an all-inclusive customer service platform for exceptional support teams. HaloCRM gives you the power to unify your customer communications into a scalable tool, with powerful out-of-the-bo
- 75% Small-Business
- 25% Mid-Market
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
InsertChat is a cutting-edge SaaS application designed to revolutionize customer service and engagement for businesses. It seamlessly integrates the formidable AI capabilities of ChatGPT with your bus
- 100% Small-Business
244 Twitter followers
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Skit.ai is an AI-first SaaS voice automation company that helps enterprises transform the customer experience by automating their contact center queries. With over 10 million hours of training data, S
- 100% Mid-Market
- 33% Small-Business
- Overview
- User Satisfaction
- Seller Details
Zaapi — an AI-first omnichannel customer messaging platform. Zaapi is a software product that centralizes customer conversations from messaging apps and marketplace chat systems into a single workspac
- 50% Small-Business
- Overview
- Pros and Cons
- User Satisfaction
- Seller Details
Alivo is a software company dedicated to helping home service and improvement businesses grow using AI. We streamline sales processes with custom-trained automation tools designed to save time and boo
- 100% Small-Business
