Whelp Reviews & Product Details

We tried Whelp as a way to bring all of our customer communication (email, WhatsApp, live chat, SMS) into one place. I really like the idea of having a single inbox and the AI features that can handle a good portion of repetitive questions. It definitely has the potential to save time and keep the team more organized.

That said, the user interface feels a bit clunky compared to other tools we’ve used. Onboarding took longer than expected and some of the integrations weren’t as smooth as I’d hoped. For small teams, the pricing is fair, but if you’re used to polished tools like Zendesk or Freshdesk, you’ll probably notice the difference. Review collected by and hosted on G2.com.

UI could be more intuitive but setup is very handy

Nothing else Review collected by and hosted on G2.com.

One standout feature is its real-time analytics, providing invaluable insights into customer behavior and preferences. This data-driven approach has enabled us to tailor our marketing Review collected by and hosted on G2.com.

While the Omnichannel Solution app has potential, the persistent issues with loading and managing contacts have significantly hindered its usefulness for our business Review collected by and hosted on G2.com.