# Diabolocom Reviews **Vendor:** Diabolocom **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.3/5.0 **Total Reviews:** 29 ## About Diabolocom Diabolocom is a leading European provider of AI-first cloud contact center and customer experience solutions. Our platform helps organizations manage omnichannel customer interactions at scale while improving service quality, agent productivity, and operational efficiency. Built on proprietary AI technologies, native telecom infrastructure, and advanced CRM integrations, Diabolocom helps customer service and sales teams deliver faster, smarter, and more personalized interactions. Our all-in-one platform supports inbound and outbound communications, high-volume call management, auto-dialing, workflow automation, real-time monitoring, and AI-powered assistance for agents and supervisors. It helps teams manage every customer interaction more efficiently, from first contact to final resolution. Diabolocom provides the essential features businesses need to manage customer interactions effectively, while continuously innovating with sovereign AI solutions designed for customer service and sales teams. Our AI-powered solutions include: - Interactive Virtual Agent, - Agent Assist, - Augmented Quality Monitoring. Interactive Virtual Agent helps businesses provide 24/7 customer support. It answers customer requests automatically and can be configured easily through Diabolocom’s interface. When human assistance is needed, the interaction can be transferred smoothly to an agent. Agent Assist supports agents in real time during customer conversations. It combines conversation analytics, automated call summaries, next-best-action recommendations, form completion, knowledge base access, and automated workflows. This helps agents save time, reduce manual work, and provide more accurate answers. Augmented Quality Monitoring helps supervisors evaluate customer interactions at scale. With AI, teams can review far more calls than would be possible manually. They can identify coaching opportunities, detect quality trends, and monitor performance through clear dashboards. Together, these capabilities help businesses automate repetitive tasks, improve quality management, strengthen customer engagement, and make faster, data-driven decisions. Diabolocom’s innovation has been recognized by Frost & Sullivan with the 2024 Product Leadership Award and the 2026 European Technology Innovation Leadership Award. For over 20 years, Diabolocom has supported more than 400 clients and now operates in over 60 countries, with 175+ employees across 8 global offices. ## Diabolocom Pros & Cons **What users like:** - Users find Diabolocom's interface **incredibly easy to use** , ensuring a smooth and intuitive experience from the start. (5 reviews) - Users praise Diabolocom for its **exceptionally responsive customer support** , ensuring a smooth setup and swift assistance during use. (4 reviews) - Users value the **flexibility and customization** of Diabolocom, enabling tailored solutions for diverse communication needs. (4 reviews) - Users commend the **easy implementation** of Diabolocom, enjoying swift deployment and seamless CRM integration support. (4 reviews) - Users commend Diabolocom for its **efficient multichannel management** , enhancing productivity and streamlining communication processes. (4 reviews) - Features (4 reviews) - Users value the **helpful support** from Diabolocom, enhancing their experience and maximizing tool effectiveness. (4 reviews) - Implementation Ease (4 reviews) - Reliability (4 reviews) - Solutions (4 reviews) **What users dislike:** - Users express concern over the **missing features** in Diabolocom, wishing for deeper integration and customizable workflows. (3 reviews) - Users find it difficult to reach **customer support** , which hinders the overall effectiveness of Diabolocom. (2 reviews) - Users are frustrated with **delays** in updates, often experiencing interruptions that hinder productivity during critical work hours. (2 reviews) - Users find that **rigid pre-configured workflows** of Diabolocom limit customization and can hinder operational efficiency. (2 reviews) - Users find the **limited customization** of Diabolocom restricts their ability to fine-tune essential business processes effectively. (2 reviews) - Poor Customer Support (2 reviews) - Slow Loading (2 reviews) - System Delays (2 reviews) - Update Issues (2 reviews) - Workflow Disruption (2 reviews) ## Diabolocom Reviews ### 1. Reliable, simple, and quick French solution to deploy with close editor support **Rating:** 4.0/5.0 stars **Reviewed by:** sylvain H. | Ingénieur Solutions Centre d'Appels, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Diabolocom?** Simple solution to implement, allowing data segregation between entities. Appreciation of benefiting from a French solution where the data and applications are located in DataCenters in France. The same applies to support and assistance. **What do you dislike about Diabolocom?** Opening to digital channels under development. Management of complex routings sometimes tedious (management of parameters and calls to third-party calculation functions) **What problems is Diabolocom solving and how is that benefiting you?** Ability to deploy an effective contact center solution, whether for incoming calls or the implementation of outbound campaigns. Increased efficiency through interconnection with the main CRMs on the market and the contribution of the publisher's proprietary AI tools to assist the agent and supervisor. Improvement of the customer experience by quickly providing information, guidance, or connecting with the right person at the right time. ### 2. Fine-tuning and AI Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Matthieu R. | Cofondateur **Reviewed Date:** November 07, 2025 **What do you like best about Diabolocom?** I greatly appreciate Diabolocom's ability to offer a very fine configuration of incoming and outgoing call management, as well as its seamless integration with CRMs like Salesforce. This allows me to create flexible scenarios that precisely adapt to our organization, ensuring that each call is directed to the right person through precise qualification. The automation and advanced integration during outbound campaigns, with detailed call tracking directly in the CRM, significantly enhance the efficiency of our business operations. Moreover, the fact that all calls are tracked provides increased visibility and control over the activity. I also appreciate the high level of availability that the mobile solution provides, ensuring that all calls are recorded in the CRM, which complies with new laws. Finally, the interactions with the Diabolocom teams are exceptional, as they are very attentive to our needs. **What do you dislike about Diabolocom?** Due to the power of the tool and the complexity of the configurations, the initial setup of Diabolocom can be a longer process. It requires time to learn how the tool works and what to consider when starting. **What problems is Diabolocom solving and how is that benefiting you?** I use Diabolocom for fine-tuning call campaign configurations and advanced integration with CRMs. It solves the challenges of organization and task distribution, while allowing precise activity tracking thanks to its APIs and CRM integration. ### 3. Comprehensive CTI platform driven by innovation and exceptional support **Rating:** 5.0/5.0 stars **Reviewed by:** Fabio P. | CEO, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Diabolocom?** Diabolocom stands out as a highly powerful and adaptable CTI solution that fully addresses our multichannel requirements. The platform manages both inbound and outbound telephony with ease, and also supports automated campaigns, SMS, WhatsApp, and a wide range of other communication channels. One of the main advantages is the support and implementation process: deployment is swift, largely due to the exceptionally responsive customer support. The Diabolocom team listens carefully and provides valuable guidance throughout the setup phase. The Salesforce integration is also a highlight, as the standard CTI integration functions smoothly and encourages rapid user adoption. In terms of innovation and digital sovereignty, Diabolocom’s AI analysis tools are developed and hosted internally, which guarantees both high performance and strict confidentiality—an important factor from a European standpoint. The platform also offers a comprehensive quality monitoring solution to maintain high standards in customer interactions. From a technical perspective, Diabolocom’s status as a telecom operator enables it to deliver innovative fixed and mobile convergence, along with a network that is notably stable and reliable. Finally, the flexibility of the platform is enhanced by APIs that allow us to tailor integrations to our specific needs. **What do you dislike about Diabolocom?** While the standard Salesforce integration works well and the APIs provide a wide range of integration options, it would be fantastic to see deeper vertical integration of all advanced features—such as AI transcription, analysis, and Quality Monitoring KPIs—directly within the Salesforce ecosystem. Additionally, having configuration and administration handled entirely within Salesforce would help eliminate redundant tasks. **What problems is Diabolocom solving and how is that benefiting you?** We were searching for a CTI solution that could be implemented rapidly within our Salesforce environment and handle all our communication channels smoothly. Our previous system was disjointed, and we couldn't risk a long implementation that might disrupt our daily operations. Diabolocom addressed these needs perfectly. The deployment process was impressively swift, largely due to their responsive support team, and our agents were able to start working in Salesforce right away, without the steep learning curve we had encountered with other solutions. The most impressive aspect has been the call quality—it has been consistently excellent. As a telecom operator, Diabolocom provides the network reliability we required. We have not experienced any dropped calls or audio issues, which had been persistent problems in the past. Now, being able to manage phone, SMS, WhatsApp, and all our other channels from a single platform integrated with Salesforce has truly transformed our workflow. Our agents no longer lose time switching between different tools, and we have complete visibility into every customer interaction. The AI-powered analytics and Quality Monitoring features have provided us with valuable insights that were previously unavailable, enabling us to continually enhance our service delivery while ensuring data sovereignty through their European-hosted infrastructure. ### 4. Comprehensive, incredibly easy to use, customer focused **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Diabolocom?** We were unsure what our day-to-day experience with Diabolocom would be like, and the surprise has been tremendous. Our agents have embraced it without any issues, with no need for an adaptation period. In terms of management, with basic knowledge, you can easily administer and create your own scripts. We have integrated it seamlessly with our CRM; it automatically retrieves our customer's record, saving our agents valuable time. It is worth highlighting the constant support from both the technical and commercial teams, who provide swift and precise solutions while adapting to our needs. For us, having a partner like Diabolocom brings immense peace of mind. **What do you dislike about Diabolocom?** There are always areas for improvement, and over time, we have seen them take shape. Currently, production reports could be improved. While it is true that you have the ability to extract and generate your own reports, it would be helpful if supervisors themselves were able to analyse this information directly. **What problems is Diabolocom solving and how is that benefiting you?** With our old system, we lost a lot of time in administration, tool management, extraction of reports. The adaptation time for the agents was enormous, it was not user-friendly for them. With Diabolocom from the first moment we found an incredible response from the agents, designed for them. In the administration part the surprise was bigger, a web portal that lets you manage the tool from anywhere, we do not need to have a person with high technical knowledge, it is designed to be easy to use. **Official Response from Roxane Sicard:** > Thank you for sharing such a thoughtful and detailed review! We’re thrilled to hear that Diabolocom has seamlessly integrated into your operations and that your agents have embraced it effortlessly from day one. Ease of use and a smooth onboarding experience are at the heart of our solution, specifically designed by CX and contact center experts who understand the realities of the job. It’s also great to hear that our intuitive administration tools allow you to manage scripts and workflows efficiently, without requiring advanced technical expertise. We designed our cloud unified platform for flexibility and accessibility, so your teams can manage the system from anywhere with ease. We appreciate your feedback on production reports and understand the need for even more streamlined analytics. We're continuously improving our reporting capabilities to make insights more accessible for supervisors, helping them analyze and optimize performance effortlessly. Above all, we’re delighted that our customer-focused approach and dedicated support teams bring you peace of mind. Your trust and satisfaction mean everything to us, and we remain fully committed to evolving our platform to meet your needs. Thank you again for your trust—we look forward to continuing this journey with you! ### 5. Diabolocom's professionalism, adaptation and involvement led to the success of the project **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea M. | Responsable Infraestructuras TIC, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Diabolocom?** Diabolocom management and technicians understood our use case. They applied the best solution in the configuration to achieve our objectives in the implementation. It is easy to make the configurations. The usability of the web platform is very good. Our business uses the service 24 hours a day, 7 days a week and the application is very stable. **What do you dislike about Diabolocom?** Many of the updates involve service interruptions of up to 30 minutes. In our case, it interrupts night work and we would like them to be shorter. **What problems is Diabolocom solving and how is that benefiting you?** Call management. We receive a high number of calls and emails, and Diabolocom helps us prioritize them and attend to them with quality. **Official Response from Roxane Sicard:** > We are glad to hear that our team's professionalism and involvement contributed to the success of your project. We also appreciate your feedback on the usability and stability of our call management platform. We take note of your feedback regarding service interruptions and continuously strive to improve our update process. Our team works hard to minimize service interruptions and schedule them at times that have the least impact. We also notify our customers in advance and remain available should you need assistance in adapting to these interruptions. Thank you a lot for your feedback and we are delighted to have you as a valued customer! ### 6. Started well, going even better **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Diabolocom?** After using Diabolocom for years, the product evolved and kept pushing the limits to an always better solution. The integration of AI solutions are looking game changing and very simple to implement. Best CTI available on the market, outplay everyone else on every topics. Great integration with Salesforce, in 5 minutes you get all the data from your calls into Salesforce. Possibilities are almost unlimited, with a great set of API available, its possible to manage everything directly from Salesforce It's always a pleasure to work with Diabolocom on future updates and features. **What do you dislike about Diabolocom?** Sometimes there's many ways to achieve the same objective, it might be hard to understand the best way to do it and why (and keep if harmonious). **What problems is Diabolocom solving and how is that benefiting you?** Diabolocom has significantly improved the efficiency of our customer service operations by providing seamless call management and integration with Salesforce. It has helped us reduce call handling times and gain real-time insights into customer interactions. The powerfull APIs helped us implement amazing automations to help increase productivity. **Official Response from Roxane Sicard:** > Thank you for your trust and for sharing such positive feedback! We’re thrilled to hear that Diabolocom continues to deliver an even better solution for your business over the years. Your recognition of our CTI, seamless Salesforce integration, and powerful APIs means a lot to us, as we continuously optimize our platform to stay at the forefront of innovation. Our R&D team is actively developing AI-powered solutions fully integrated into our platform to support your CX innovation needs. We’d love to introduce you to some of our latest features, including AI-powered Voice Analytics, Agent Assist, and Automated Quality Monitoring. Let us know if you’d like to explore these in more detail! We understand that having multiple ways to achieve the same objective can sometimes be challenging. That’s why we strive to make our products as intuitive as possible and provide clear, precise documentation to ensure a seamless experience. Our team remains fully available to assist you with any configuration needs and help you maintain a consistent setup. Please don’t hesitate to reach out if you ever need assistance! ### 7. Reliable, comprehensive, and ergonomic **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Diabolocom?** The ergonomics of Diabolocom allow for quick handling, while the power of the scenario editor provides great autonomy in deployment. A call center manager can create advanced IVRs themselves, without the intervention of a more technical contact (IT department). One year after deployment, we have not experienced any service interruptions, and the hosting in a sovereign cloud is reassuring. The support, called upon a few times, proves to be responsive. **What do you dislike about Diabolocom?** The 3 existing roles (advisor / supervisor / administrator) correspond to a business vision of the publisher that does not always match the reality on the ground and is insufficiently customizable. The AI options significantly increase the license cost. **What problems is Diabolocom solving and how is that benefiting you?** Diabolocom, by being in complete control of its solution (software publisher + telecom operator), has allowed us a significant gain in reliability compared to our previous solution. **Official Response from Roxane Sicard:** > What a pleasure to read your feedback on the Diabolocom solution! We are delighted that you appreciate the autonomy offered by our scenario editing block, the stability of our platform, and the availability of our customer support team. Regarding the roles available in the solution, you can configure an infinite number of profiles with more than 80 different permissions. We would also be delighted to discuss our proprietary AI solutions, perfectly suited to customer relationship use cases. Our pricing offers are optimized to ensure a quick return on investment after the implementation of AI. Once again, a big thank you for your trust. ### 8. Diabolocom superb cloud platform **Rating:** 3.0/5.0 stars **Reviewed by:** Rihab B. | Responsable technique - Expert Applicatifs, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Diabolocom?** ease of use, ergonomic interface **What do you dislike about Diabolocom?** complexity of extracting data, lack of native reports impossibility of recovering a deleted account impossibility of modifying created logins **What problems is Diabolocom solving and how is that benefiting you?** 1- implementation of a method for ARCEP it hasn't been resolved 100% but it helps to comply with the regulations 2- regionalization: not fully in place **Official Response from Roxane Sicard:** > Thank you for your comment on the Diabolocom solution, its ease of use, and its user-friendly aspect. We are sorry to hear that you encountered difficulties with certain features. Data extraction is accessible via a call-to-action directly on the platform. Feel free to contact us if you need assistance on this matter, we would be delighted to help you. Regarding the recovery of a deleted account, this is indeed impossible for security reasons, as indicated in our documentation. We would be delighted to discuss these points with you. Feel free to contact our dedicated teams. ### 9. Very well **Rating:** 5.0/5.0 stars **Reviewed by:** Melody F. | Responsable du Service Pôle Auteurs, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about Diabolocom?** The integration was carried out on time, as planned, in a simple and efficient manner. The tool is intuitive and accessible. When I can't find information in the knowledge base, the support team responds quickly and effectively. **What do you dislike about Diabolocom?** Some features deserve to see the light of day. For example, access to the Wallboard by all agents, individually. Practical when they are working remotely. **What problems is Diabolocom solving and how is that benefiting you?** We were using an outdated tool. The Diabolocom tool is easy to use. The reports are flexible. **Official Response from Roxane Sicard:** > We are delighted to read your feedback on Diabolocom's software, support team, and fast deployment capabilities. We fully understand your request regarding certain features and will keep you updated on their improvements. Regarding the sharing of wallboards with agents, this topic should be discussed with a system administrator to fit your specific needs. Thank you for your trust and for being such a great advocate! ### 10. Implementation of Telephony with Diabolocom for our 5 onshore and offshore platforms **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about Diabolocom?** The project management team is efficient and attentive to clients. The tool's configuration is easy to access after training. The scenarios within Diabolocom offer numerous possibilities for customizing the tool. **What do you dislike about Diabolocom?** Lack of listening from the product: Some features requested by many customers are not prioritized. Not opening the telco part to other operators in the market is unfortunate because it does not allow taking advantage of the best of each tool. **What problems is Diabolocom solving and how is that benefiting you?** Diabolocom allows integration into Salesforce, enabling users to have more fluidity in their daily work. The configuration and compartmentalization of the tool allow us to centralize all our users on a single contact center tool. **Official Response from Roxane Sicard:** > Merci beaucoup pour votre retour détaillé sur la solution Diabolocom ! Nous sommes ravis que notre accompagnement sur-mesure, de la mise en production à la formation des utilisateurs, vous apporte satisfaction. Notre solution unifiée de centre de contact cloud est conçue pour garantir une utilisation fluide et intuitive, avec des scénarios hautement personnalisables pour répondre aux besoins les plus spécifiques. Grâce à notre intégration native à Salesforce, les équipes bénéficient d’une synchronisation des données en temps réel, d’un suivi simplifié et d’une expérience plus fluide, directement depuis notre bandeau agent. Nous prenons bien en compte votre retour concernant les évolutions produit. Nous nous engageons à tenir notre roadmap et serions heureux d’échanger avec vous pour mieux aligner nos priorités avec vos besoins. En tant qu’opérateur télécom, nous assurons une couverture performante et fiable pour nos clients pour les communications fixes et mobiles. Nos partenaires sont sélectionnés soigneusement afin de garantir une qualité de service optimale et nous restons à votre disposition pour toute question ou besoin complémentaire. Merci encore pour votre confiance ! ### 11. Quality and support **Rating:** 5.0/5.0 stars **Reviewed by:** LARA G. | RESPONSABLE DEL DEPARTAMENTO DE CONTACT CENTER EN VARICENTRO SERVICIOS MEDICOS , Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Diabolocom?** Facilities and functionalities. Supervision and reporting function **What do you dislike about Diabolocom?** It is necessary to integrate WhatsApp that allows us to write to our clients through the platform. **What problems is Diabolocom solving and how is that benefiting you?** I don't have any problems at the moment, everything that might have arisen is resolved. **Official Response from Roxane Sicard:** > ¡Muchísimas gracias por su valioso comentario! Nos alegra saber que las diversas funcionalidades de nuestro software de contact center en la nube potenciado por IA ayudan a mejorar la experiencia del cliente y a medir fácilmente su rendimiento. En cuanto a la integración con WhatsApp, estamos trabajando en ello y estará disponible muy pronto. Estaremos encantados de presentarle esta nueva funcionalidad integrada en nuestra solución. Gracias nuevamente por su confianza. ### 12. Project oriented to our business, understanding our needs **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen M. | Directora Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2025 **What do you like best about Diabolocom?** Close, direct, and agile approach, they understand and perfectly customize the tool to the specific business. **What do you dislike about Diabolocom?** Slowness in the development of general features of the tool **What problems is Diabolocom solving and how is that benefiting you?** Improve the answering machine filter. Greater flexibility in the incoming call module. **Official Response from Roxane Sicard:** > ¡Gracias por su comentario! Nos alegra saber que nuestro enfoque ágil y nuestra capacidad de personalizar la solución según tus necesidades aportan un valor real. Diabolocom está diseñado para garantizar una gestión fluida y eficiente de las llamadas entrantes, con la flexibilidad necesaria para adaptarse a su negocio. Tomamos en cuenta el comentario sobre el desarrollo de funcionalidades generales y seguimos trabajando sin descanso para mejorar nuestra plataforma. Nuestro roadmap incluye el desarrollo de un conjunto de funcionalidades avanzadas para optimizar la productividad y la experiencia tanto de los agentes como de los supervisores. Tus comentarios son fundamentales para ayudarnos a evolucionar y garantizar una experiencia cada vez más eficiente. ¡Gracias por su confianza! Seguimos a su disposición para acompañarle en todo momento. ### 13. A team that listens **Rating:** 4.5/5.0 stars **Reviewed by:** William K. | Manager - Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Diabolocom?** The availability and responsiveness of the teams. The tool is easy to use. **What do you dislike about Diabolocom?** The ringtone that is not customizable and especially the volume level that is not adjustable **What problems is Diabolocom solving and how is that benefiting you?** The raising of the form and the automatic call association with Salesforce allow for time savings in query creation and better tracking of the form with the solicited collaborators. **Official Response from Roxane Sicard:** > Thank you very much for your positive feedback on our cloud telephony solution! As a fixed and mobile operator, we are delighted to ensure complete control of the customer relationship. We are sorry that the scenario update seems long to you. Please feel free to contact us if we can provide assistance on this matter. A big thank you for your trust! ### 14. A complete tool **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey D. | Responsable IT, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Diabolocom?** It is a comprehensive telephony tool that includes many features and customization options, perfect for our situation. **What do you dislike about Diabolocom?** Updating the scenarios can be time-consuming in our case, since we have many. **What problems is Diabolocom solving and how is that benefiting you?** Allows to answer calls with a good degree of personalization **Official Response from Roxane Sicard:** > Thank you very much for your positive feedback on our cloud telephony solution! As a fixed and mobile operator, we are delighted to ensure complete control of the customer relationship. We are sorry that the scenario update seems lengthy to you. A big thank you for your trust over the years! ### 15. A product full of features **Rating:** 4.0/5.0 stars **Reviewed by:** Franck D. | Chef de projet grands comptes, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Diabolocom?** Simple product to handle and effective **What do you dislike about Diabolocom?** Still lacks some APIs and integration possibilities. **What problems is Diabolocom solving and how is that benefiting you?** Allows me to efficiently route my incoming calls **Official Response from Roxane Sicard:** > Thank you Franck for your valuable feedback! We're delighted that our intuitive and efficient solution helps you optimize your inbound call routing and enhances your daily operations. Regarding integrations, we continuously expand our API capabilities and offer seamless connections with major CRMs and business tools. Additionally, we remain open to developing custom integrations to better meet your specific needs. Your input is essential in shaping the evolution of our platform, and we truly appreciate your trust. ### 16. Intuitive and comprehensive software **Rating:** 5.0/5.0 stars **Reviewed by:** karine b. | adjointe responsable de bureau, Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Diabolocom?** the most useful is performance tracking **What do you dislike about Diabolocom?** the disadvantages of diabolocom are the bugs **What problems is Diabolocom solving and how is that benefiting you?** The creation of automatic call campaigns and incoming calls **Official Response from Roxane Sicard:** > Thank you for your feedback—it’s invaluable in helping us improve our solution. We’re glad to hear that performance tracking and our automated call campaigns bring value to your operations. Our unified platform ensures seamless management of inbound interactions and outbound campaigns, powered by advanced dialer technology for optimal efficiency. We understand that encountering bugs can be frustrating. However, we continuously work on enhancing the stability and reliability of our platform, and we’re proud to have had no recorded outages in the past year. We’re at your disposal to learn more about the issues you’ve encountered and to find a solution that works for you. ### 17. Relevant and suitable **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel Q. | Chef de Projet Outils Métiers, Mid-Market (51-1000 emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Diabolocom?** Integration with Salesforce Simple solution for daily use by users The configuration process is very well done but requires a minimum level of skill **What do you dislike about Diabolocom?** it would still be necessary to improve and facilitate the configuration **What problems is Diabolocom solving and how is that benefiting you?** a very well-integrated solution in Salesforce and a very simple daily use for call center users **Official Response from Roxane Sicard:** > Thank you Daniel for sharing your experience with Diabolocom! We're delighted to hear that our native Salesforce integration allows you to manage interactions seamlessly within your CRM while ensuring a smooth daily experience for your call center users. We understand that configuration plays a key role in optimizing your operations. Our team is constantly working on making this process even more intuitive and accessible, so that every user—regardless of technical expertise—can fully leverage our solution with ease. Your feedback is invaluable in helping us enhance our platform, and we truly appreciate your trust. We remain at your disposal to support you every step of the way! ### 18. Good experience and almost able to do everything **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco O. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Diabolocom?** The interface is quite easy to use. To build a scenario is very intuitive once we got the training. I like the usage of Webservice to really adapt Diabolocom to our usage. **What do you dislike about Diabolocom?** Sometimes support is not reactive enougth to our opinion. **What problems is Diabolocom solving and how is that benefiting you?** Diabolocom is connected to Salesforce, so incoming and outgoing calls made directly from Salesforce **Official Response from Roxane Sicard:** > Thank you Francisco for your feedback and for trusting Diabolocom! We're delighted to hear that you find our interface intuitive and that our scenario builder allows you to tailor workflows to your needs. Leveraging Webservices to adapt Diabolocom to your specific use case is one of our strengths, and we’re glad it adds value to your operations. With native Salesforce integration, we aim to streamline both inbound and outbound calls directly from your CRM, enhancing efficiency for agents and supervisors. At Diabolocom, we are fully committed to providing end-to-end support—from deployment and training to ongoing assistance—so you can make the most of our platform. We note your feedback on response times, and we are continuously working on optimizing them to ensure the best possible experience for you. Please know that we remain at your disposal for any support you may need. ### 19. Software suitable for mass calls **Rating:** 4.0/5.0 stars **Reviewed by:** Ruth S. | Responsable de bureau, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Diabolocom?** - statistics - data availability - ease of use **What do you dislike about Diabolocom?** Temporary interruptions. Error messages in English. **What problems is Diabolocom solving and how is that benefiting you?** Conflicts during calls **Official Response from Roxane Sicard:** > Thank you for your feedback! We are delighted that you appreciate the features of our outbound call management solution and its ease of use. Regarding temporary interruptions, we understand the importance of a smooth experience. Our technical teams strive to minimize them and schedule deployments during the least impactful periods. We remain at your disposal to analyze the situation with you and offer suitable solutions. Thank you again for your trust! ### 20. Interesting **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Diabolocom?** The creation and management of call campaigns. IVRs are simple to create. The training materials are clear and comprehensive. Updates are regular. The project managers are competent and attentive. **What do you dislike about Diabolocom?** The Email section is really underdeveloped (general overview, statistics). Ticketing would be a big plus. Technical support is unreachable by phone (form only) and taking messages by phone in Madagascar is pointless. **What problems is Diabolocom solving and how is that benefiting you?** I wouldn't say it solves anything in particular. **Official Response from Roxane Sicard:** > Merci beaucoup pour votre retour détaillé ! Nous sommes ravis que la solution Diabolocom vous permette de gérer efficacement vos campagnes d’appels et de créer des SVI personnalisés en toute autonomie. Notre objectif est d’offrir une plateforme agile et performante, avec des mises à jour régulières pour répondre au mieux aux besoins de nos utilisateurs. L’accompagnement client est une priorité pour nous. C’est pourquoi nous veillons à vous fournir des supports de formation clairs et complets, ainsi qu’un suivi personnalisé tout au long de votre utilisation, de la mise en production aux ajustements quotidiens. Nous prenons bien note de vos remarques et nous restons à l’écoute pour améliorer votre expérience. Notre solution d’email fait actuellement l’objet d’optimisations continues pour une gestion plus fluide et centralisée des demandes clients. Pour le ticketing, nous proposons des intégrations avec des outils spécialisés comme Zendesk Support, Freshdesk et bien d’autres, afin de s’adapter aux workflows existants de nos clients. Merci encore pour votre confiance et votre fidélité ! ### 21. Good **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2025 **What do you like best about Diabolocom?** the visibility on the actions and behaviors of connected people **What do you dislike about Diabolocom?** Difficulty switching from one listening to another without disconnecting exchange with connected people. **What problems is Diabolocom solving and how is that benefiting you?** extended and allows flexibility **Official Response from Roxane Sicard:** > We are delighted to read your feedback on the Diabolocom solution! To facilitate your supervision, you can activate the auto switch, which allows you to switch from one listening to another without interruption. Additionally, you have the option to communicate with connected individuals, by voice or via chat. To activate this feature with agents, we recommend reaching out to your system administrator. Feel free to contact us if you need help with the solution's configuration. ### 22. pleasant experience, easy to use tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Diabolocom?** DETAILED FEEDBACK ON PERFORMANCE. EFFICIENT EXPERIENCE **What do you dislike about Diabolocom?** TOO MANY BLUES AND SLOWNESS REGARDING HOT TAPING **What problems is Diabolocom solving and how is that benefiting you?** REGARDING HOT TAPING **Official Response from Roxane Sicard:** > We are glad to read your comment that highlight our perfomance and customer experience-oriented solution. We take into account your feedback on slowless as quality of service is essential for us. Our technical team work every day hard to maintain stability and efficiency of our software. Thanks a lot for your trust! ### 23. Comprehensive, Real-Time Data: A Key Challenge for Diabolocom **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about Diabolocom?** What I appreciate about Diabolocom is the wealth of accessible data and the tool's seamless functionality. **What do you dislike about Diabolocom?** What I like the least about Diabolocom is that the data doesn't update quickly enough; we have to wait between 18 and 20 minutes **What problems is Diabolocom solving and how is that benefiting you?** To know and monitor my service's production; however, I would like to have real-time data **Official Response from Roxane Sicard:** > Thank you for sharing your feedback! We are pleased to hear you appreciate the accessibility and seamless functionality of Diabolocom's platform. We are continuously working on optimizing the refresh rate to better support real-time monitoring. Your insights are valuable as we prioritize improvements that enhance your experience. Thank you again for helping us shape Diabolocom into a tool that meets your needs. ### 24. intuitive solution, easy to use, complete reports **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Diabolocom?** autonomy, ease of use, supervision **What do you dislike about Diabolocom?** unattractive wallboards, configuration not always simple, export of SDA data not simple **What problems is Diabolocom solving and how is that benefiting you?** connection of WebRTC, operation of SDAs **Official Response from Roxane Sicard:** > Thank you very much for your feedback! We are delighted to know that you appreciate the autonomy and ergonomics offered by the Diabolocom solution. Our goal is to provide you with an intuitive and high-performance solution while ensuring comprehensive reporting for optimized team management. We take into account your remarks regarding the wallboards and their configuration. Our wallboards are fully customizable to suit your needs, and our project management team remains at your disposal to assist you in their optimization. Additionally, we are continuously working to improve the user experience, with new features planned for the beginning of the year. Our team is always here to support you! ### 25. Complète ans friendly interface **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Diabolocom?** Friendly interface, outbound call, daily improvment **What do you dislike about Diabolocom?** Support is not so easy to reach when needed. **What problems is Diabolocom solving and how is that benefiting you?** One.applocation for multiple propose : inbound ans outbound calls, email sending ans reciving. **Official Response from Roxane Sicard:** > Thank you for your feedback! We’re delighted that our unified platform supports your operations by seamlessly managing inbound and outbound calls, as well as email interactions, helping you deliver an exceptional customer experience. We understand the importance of reliable support and are committed to enhancing the accessibility of our support services. The Diabolocom team provides comprehensive support, covering everything from deployment and training to ongoing assistance, ensuring you get the most out of our solution. We remain fully available to assist you whenever you need. ### 26. use diabolocom since 2014, very evolute software for small struture **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Diabolocom?** SAS SOLUTION follow your activity grow with customize invoice **What do you dislike about Diabolocom?** Email V2 migration was painfull compare to V1 **What problems is Diabolocom solving and how is that benefiting you?** Provide customer solution amdmisntrator **Official Response from Roxane Sicard:** > Thank you for your trust and for being with us since 2014! We’re delighted that Diabolocom has supported your company’s growth over the years with a flexible and scalable solution. Our CCaaS platform is designed to adapt to your evolving needs, including customized invoicing and tailored functionalities. We acknowledge your feedback on the Email migration and understand that transitions can be challenging. We continuously work on improving our updates and ensuring smoother migrations to enhance your experience. Your insights are invaluable in helping us refine our platform, and we truly appreciate your continued partnership. ### 27. my opinion **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Diabolocom?** The numbering system and the APIs that make our lives easier **What do you dislike about Diabolocom?** the scripting module is very basic and requires a lot of improvement **What problems is Diabolocom solving and how is that benefiting you?** SFTP and API issues **Official Response from Roxane Sicard:** > Un grand merci pour votre retour ! Nous sommes ravis que nos différents systèmes de numérotation (prédictif, progressif ou preview) facilitent votre quotidien. Notre solution d'appels sortants est développée pour optimiser l'efficacité opérationnelle des agents. Grâce à notre expertise technique, nous proposons des solutions de SFTP et d'API adaptées aux besoins de nos clients, garantissant une gestion fluide et sécurisée des échanges de données. Nous prenons bien note de votre retour sur le module de scripting et travaillons activement à son amélioration. Notre fonctionnalité de script d'appel dynamique, intégrée à Diabolocom, vise à optimiser le temps des équipes, personnaliser facilement les scripts en fonction des campagnes ou des audiences ciblées, et assurer un suivi précis des appels grâce aux KPIs. Nous restons à votre écoute pour vous accompagner au mieux ! ### 28. The platform has many features but remains quite outdated. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about Diabolocom?** Functions on campaigns/scripts **What do you dislike about Diabolocom?** The ergonomics which are outdated. The addition of artificial intelligence which is delayed. **What problems is Diabolocom solving and how is that benefiting you?** RAS **Official Response from Roxane Sicard:** > Merci de votre confiance et de votre retour ! Le module de gestion de campagnes de Diabolocom offre un large éventail de fonctionnalités, incluant un dialer automatique, plusieurs modes de programmation, ainsi qu’une gestion avancée des appels entrants et sortants pour optimiser vos performances. Nous comprenons votre retour sur l’ergonomie et souhaitons vous assurer que nous travaillons activement sur une refonte du design afin d’offrir une expérience encore plus intuitive et fluide. Par ailleurs, notre équipe d’experts en IA développe en continu de nouvelles technologies propriétaires pour la relation client. Nous serions ravis d’échanger avec vous et de vous présenter ces avancées. ### 29. Basic phone system **Rating:** 3.0/5.0 stars **Reviewed by:** Andy O. | Commercial Director, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2024 **What do you like best about Diabolocom?** Good people to work with they were always good at listening and trying to help us get the most out of the tool **What do you dislike about Diabolocom?** Worked differently to other providers Many basic elements of functionality (e.g. call records being available live or close to live) were not available due to our set up **What problems is Diabolocom solving and how is that benefiting you?** Inbound routing Inbound tracking Conversational analysis with Modjo Reporting **Official Response from Roxane Sicard:** > Thank you for sharing your feedback! We’re glad to hear you value our AI-powered cloud contact center platform. We’d like to better understand the circumstances around the loading times you mentioned, as such delays are uncommon. Typically, real-time data loads with approximately a 1-second delay (assuming a stable network connection), while cold stats update every 15 minutes. Don’t hesitate to reach out if you have any additional suggestions or need further assistance! - [View Diabolocom pricing details and edition comparison](https://www.g2.com/products/diabolocom/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+16%3A28%3A14+-0500&secure%5Bsession_id%5D=c4440f3a-7b96-4d90-a8b2-43fb331226db&secure%5Btoken%5D=f01d587a156a154ba7fcca6188674c0f18635689a441fbab4bb816154950d22c&format=llm_user) ## Diabolocom Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zendesk Sell](https://www.g2.com/products/zendesk-sell/reviews) ## Diabolocom Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Dialing Options** - Preview Dialing - Progressive Dialing - Predictive Dialing **Presenter Tools** - Live Preview - Notifications Blocker - Remote Control - Switch Presenter **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Quality Assurance** - Evaluation - Calibration - Reports **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Voice** - Dictation - Accuracy **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Platform - Contact Center Payments** - Integration - Alerts - Interactive Voice Recognition - Reporting & Analytics **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Process** - Mentions - Tickets - Macros **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Agent Tools** - Whisper Coaching - Callback Scheduling - Call Recording **Conferencing Options** - Group Live Chat - Audio Conferencing - Video Conferencing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Engagement** - Feedback - Dashboards - Training **Functions** - Session Routing - Session Queuing - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Transcription** - Speaker Identification - Timecode Management - Closed Captioning - Custom Dictionary **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Workforce Management** - Call Monitoring - Performance Evaluation **Payment Processing - Contact Center Payments** - Privacy - Omni-Channel - Multi-Currency - Payments **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Contacts** - Personalization - Information Locater - Record Prospect Data **Channels** - Email - Social - Live Chat - Phone - Text **Performance Analysis** - Coaching - Peformance Tracking **Automation** - Voice Activity Detection - Interactive Voice Response (IVR) - Call Scrubbing **Application Tools** - Password Protection - Recording - In-Browser Application **Performance** - Integrations - Compliance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Editing** - Collaboration - Spell Check and Punctuation - Text Editing - Translation **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Sales Analysis** - ROI Forecasting - Sales Forecasting **Integration** - Data Security - API - Voice Files - Live Captioning - Integrates With Existing Applications **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Auto Dialer** - Autonomous Task Execution - Cross-system Integration **Agentic AI - Screen Sharing** - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Transcription** - Autonomous Task Execution - Cross-system Integration - Decision Making **AI Capabilities - Auto Dialer** - Call Prioritization and List Optimization - Compliance Monitoring - Speech Analytics and Sentiment Analysis **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Diabolocom Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 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