Top Free Conversation Intelligence Software - Page 2

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 250

Category Stats (Sep 2026)

  • Average Rating: 4.63/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Heylee (+5.56%) - Among all products in this category, Heylee recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 124,700+ Authentic Reviews
  • 250+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Fathom, HubSpot Sales Hub, Agentforce Sales (formerly Salesforce Sales Cloud), GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

Invoca

Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as: • 6 of the top 10 US health systems • 4 of the top 6 US mortgage lenders • 5 of the top 10 US property & casualty insurance companies • 5 of the top 7 US telecommunications companies To see more customer results, visit www.invoca.com/customers.

Average Rating: 4.5/5.0

Total Reviews: 926

How Do G2 Users Rate Invoca?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Invoca?

  • Seller: Invoca
  • Company Website:
  • Year Founded: 2008
  • HQ Location: Santa Barbara, CA
  • Twitter: @Invoca
    4,204 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    382 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Digital Marketing Manager, Marketing Manager
  • Top Industries: Marketing and Advertising, Hospital & Health Care
  • Company Size: 38% Small, 33% Medium

What Do G2 Reviewers Say About Invoca?

AI-generated summary from verified user reviews

Pros
  • Users value the excellent support from Invoca, enhancing their success with dedicated specialists and responsive teams.
  • Users appreciate the ease of use of Invoca, particularly due to its intuitive interface and helpful dashboards.
  • Users appreciate the insightful analytics of Invoca, enhancing understanding of customer interactions and optimizing marketing efforts.
  • Users commend Invoca's thorough and responsive customer support, which significantly enhances their overall experience and satisfaction.
  • Users commend Invoca for its attribution accuracy, enabling informed marketing decisions and optimizing spending effectively.
Cons
  • Users note the steep learning curve for new users, which can hinder efficiency and ease of use during onboarding.
  • Users express frustration over missing features in Invoca, particularly the lack of Spanish translation and complex integrations.
  • Users experience call issues with Invoca, particularly regarding complex tracking and lack of Spanish translation.
  • Users find the complexity of reporting setup in Invoca frustrating, hindering effective dashboard customization and integration.
  • Users find the complex setup of Invoca challenging, particularly with advanced features and reporting customizations.

What Are Recent G2 Reviews of Invoca?

What Are G2 Users Discussing About Invoca?

Avoma

Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Intelligence, Avoma empowers teams to streamline workflows, enhance customer interactions, and accelerate growth. With Avoma, you can automatically schedule and record meetings, receive full transcripts and AI-generated notes, and sync actionable insights directly to your CRM. Its AI-powered technology helps capture crucial customer information before, during, and after meetings—providing real-time insights and auto-scoring sales and customer calls with AI-powered scorecards. Avoma’s advanced Revenue Intelligence capabilities streamline forecasting and pipeline reviews with deal engagement activity, deal health and risk scores, and automated win/loss analysis. Built to empower both customer-facing reps and leaders, Avoma provides actionable insights at every stage of the customer journey. For more information, visit avoma.com.

Average Rating: 4.6/5.0

Total Reviews: 1,352

How Do G2 Users Rate Avoma?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.5/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Avoma?

  • Seller: Avoma
  • Year Founded: 2017
  • HQ Location: Palo Alto, California
  • Twitter: @AvomaInc
    391 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    66 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Account Executive
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 53% Small, 46% Medium

What Do G2 Reviewers Say About Avoma?

AI-generated summary from verified user reviews

Pros
  • Users find Avoma incredibly helpful for seamless call reviews, accurate transcriptions, and efficient note-taking.
  • Users value the seamless transcription of Avoma, enhancing reliability and simplifying review of sales calls and meetings.
  • Users appreciate the accuracy of transcriptions with Avoma, enhancing efficiency and streamlining their call review process.
  • Users find Avoma provides excellent ease of use with seamless recording, transcription, and streamlined meeting insights.
  • Users value Avoma's AI-powered transcription and summaries, greatly simplifying meeting follow-ups and enhancing team collaboration.
Cons
  • Users experience recording issues with Avoma, including dropped connections and occasional transcription errors affecting usability.
  • Users report occasional AI transcription inaccuracies that can misinterpret voices and affect the overall effectiveness of the tool.
  • Users experience occasional accuracy issues with Avoma's transcriptions, requiring manual corrections to ensure reliability.
  • Users report occasional transcription errors with Avoma, affecting accuracy during meetings with background noise or multiple speakers.
  • Users note inaccurate transcripts from Avoma, leading to occasional misunderstandings and missed insights during meetings.

What Are Recent G2 Reviews of Avoma?

What Are G2 Users Discussing About Avoma?

ZoomMate

ZoomMate is an AI workspace integrated into Zoom Workplace, designed to enhance productivity by transforming discussions into actionable outcomes. This innovative solution serves as a personal AI teammate that comprehensively understands, learns from, and acts on your daily tasks. By bridging the gap between conversation and execution, ZoomMate ensures that the decisions made during meetings and chats are effectively followed through, allowing users to focus on their core responsibilities. The target audience for ZoomMate includes professionals and teams who rely on collaborative tools to manage their workflows. Whether in corporate environments, remote teams, or educational institutions, users benefit from a seamless integration of AI capabilities into their existing Zoom ecosystem. ZoomMate is particularly useful for individuals who often find themselves juggling multiple tasks and tools, as it streamlines the process of tracking and completing work initiated during discussions. One of the standout features of ZoomMate is its ability to operate within the context of ongoing conversations. Unlike traditional AI assistants that require users to input specific commands, ZoomMate actively engages in the workflow by understanding the nuances of discussions and identifying next steps without needing explicit instructions. This proactive approach not only saves time but also reduces the cognitive load on users, allowing them to concentrate on strategic decision-making rather than administrative follow-ups. Additionally, ZoomMate consolidates various functions into a single platform, eliminating the need for multiple applications and licenses. This integration enhances data security by keeping sensitive information within the Zoom environment, reducing the risk associated with using disparate tools. The orchestration capabilities of ZoomMate allow it to manage tasks across different systems, ensuring that all team members are aligned and informed about project developments. In essence, ZoomMate redefines how teams collaborate and execute tasks by embedding AI directly into the workflow. Its unique ability to learn from interactions and provide context-aware assistance makes it a valuable asset for any organization looking to enhance productivity and streamline operations. By focusing on the follow-through of conversations, ZoomMate empowers users to achieve their goals more efficiently, transforming meetings into tangible results.

Average Rating: 4.6/5.0

Total Reviews: 258

How Do G2 Users Rate ZoomMate?

  • Has the product been a good partner in doing business?: 8.9/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.1/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.1/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.6/10 (Category avg: 8.7/10)

Who Is the Company Behind ZoomMate?

  • Seller: Zoom
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Jose, CA
  • Twitter: @zoom
    1,042,714 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    14,013 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 41% Small, 35% Medium

What Do G2 Reviewers Say About ZoomMate?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of ZoomMate, appreciating its intuitive setup and user-friendly interface for efficient meetings.
  • Users value the ease of use of Zoom AI Companion, enhancing productivity and simplifying meeting management.
  • Users find the ease of use of Zoom AI Companion invaluable for improving productivity and enhancing team communication.
  • Users find the AI Companion's meeting minute recording invaluable for enhancing productivity and streamlining communication.
  • Users find the efficiency of ZoomMate impressive, saving time and streamlining tasks effortlessly during meetings.
Cons
  • Users are frustrated by the missing features in ZoomMate, affecting functionality and usability during important tasks.
  • Users note that the transcription accuracy needs improvement, particularly for multi-language calls affecting meeting summaries' utility.
  • Users express frustration over the limited features of ZoomMate, which restricts functionality and often requires third-party tools.
  • Users express concern over accuracy issues with ZoomMate's transcription and summaries, particularly in multilingual contexts.
  • Users face Zoom issues like limited meeting duration, connectivity problems, and difficulties with chat tracking and AI transcription.

What Are Recent G2 Reviews of ZoomMate?

Convin.ai

Convin is a conversation intelligence platform that employs Generative AI to empower customer-facing teams. Designed for the dynamic environments of sales, support, and collection call centers, Convin offers AI-backed tools to track, transcribe, and analyze agent-customer interactions across calls, emails, and chats. The platform is segmented into real-time, post-call analysis, conversation insights, and customer experience suite, addressing critical challenges such as manual intervention and reactive quality assurance. 👉 Convin’s Key Products: A. CX Suite 1. AI Phone calls: Convin AI Phone Call optimizes 100% of inbound and outbound calls with virtual agents, enabling businesses to connect with thousands of leads through personalized, AI-driven voice interactions at low latency. B. Real-time Suite 1. Real-time Agent Assist: Unlock agent potential with live Agent Assist. Turn every conversation into a revenue-generating opportunity with real-time guidance. 2. Supervisor Assist: Get 100% visibility into all agent-customer conversations in real-time. Observe real-time changes in sentiment trends, track violations, and prevent escalations with Convin’s supervisor assist dashboard. C. Post-Interaction Suite: 1. Automated QA: Eliminate random sampling, human bias, and inaccurate scoring with Auto QA. Monitor every conversation, including calls, chats, and emails, to understand agent performance and assign coaching. 2. Automated Coaching: Take call center coaching one notch higher with targeted peer-to-peer automated coaching. Have a grip over call center training sessions that are auto-assigned by AI based on best-performing agent conversations. Reduce agent onboarding time by 60% and uptick annual call center ROI. 3. AI Learning Management System: Leverage agent training with a robust LMS comprising manual coaching, a knowledge base, assessments, and courses. Create customized assessments for agents, enrich the knowledge base with the required information, and track agent participation in coaching sessions. D. Voice of Customer: 1. Convin Insights: Experience a scalable voice of customer analysis that captures 100% of conversations. Not only understand customer needs but also pinpoint areas that need attention. Train agents, refine products, and cater precisely to customer expectations. 2. Conversation Behavior Analysis: Track and analyze winning and losing trends behind agent-customer interactions and leverage call behavior, action, and phrases to drive more business-winning deals. Replicate winning behavior and eliminate losing behavior to drive a successful and forward-moving business. 3. Customer Intelligence: Unleash the hidden insights within customer calls using customer intelligence. Find keywords and phrases that led to won and lost deals. Listen to customer conversations to discover competitors, objectives, product features, competition, and sentiments. E. Add-ons, 1. Quality Management System: Your one-stop solution for call listening, randomizer (for sampling), call auditing, and custom reporting. Leave audio and video comments for intuitive feedback and prompt auto-send of reports and feedback. 2. Mobile App: Experience agent performance review and coaching on the go. Convin's versatile app empowers business managers and agents alike. While managers access agent performance and conversation data, agents can improve conversation quality with swift coaching.

Average Rating: 4.7/5.0

Total Reviews: 540

How Do G2 Users Rate Convin.ai?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Convin.ai?

  • Seller: Convin
  • Year Founded: 2020
  • HQ Location: Bengaluru, IN
  • Twitter: @convin
    12 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    134 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst, Policy Advisor
  • Top Industries: Education Management, Health, Wellness and Fitness
  • Company Size: 62% Large, 32% Medium

What Do G2 Reviewers Say About Convin.ai?

AI-generated summary from verified user reviews

Pros
  • Users find Convin.ai extremely easy to use, making navigation and auditing tasks straightforward and efficient.
  • Users find the high accuracy of Convin.ai's call transcripts significantly enhances agent performance evaluation.
  • Users find the auditing efficiency of Convin.ai very handy, with a user-friendly UI for tracking performance.
  • Users appreciate the user-friendly interface of Convin.ai, enjoying easy access to call stats and detailed insights.
Cons
  • Users find that call flow management can be cumbersome, especially when using the keyboard for call controls.
  • Users find improvement needed in the solution, assistance, and referral aspects, seeking better efficiency and speed.
  • Users find the inadequate reporting of Convin.ai frustrating, as it lacks user-friendliness and timely data presentation.

What Are Recent G2 Reviews of Convin.ai?

What Are G2 Users Discussing About Convin.ai?

Fireflies.ai

Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platforms in the world like Zoom, Google Meet, Webex, & Microsoft Teams along with business applications like Hubspot, Slack, Trello, Asana, Salesforce, and more. Record: Instantly record meetings across all major web-conferencing platforms. Invite Fireflies or have it automatically capture them. Transcribe: Fireflies can transcribe live meetings or audio files that you upload. Skim the transcripts & listen to the audio simultaneously. Summarize: AI Super Summaries provides you with detailed meeting overviews, outlines, meeting notes, keywords and action items. Quickly track and skim through an entire meeting in 5 minutes! Collaborate: Add comments & flag important moments on calls for teammates to easily review. Search: Review an hour long call in less than 5 minutes. Filter to action items, dates, metrics, and other important topics. Integrate: Your meeting notes, transcripts, and recordings are more valuable when they are automatically synced with tools and platforms you already use. Log meeting notes, transcripts, and recordings in your CRM & collaboration apps like Salesforce, Hubspot, Slack, Zapier, and lots more. Analyze: Conversation Intelligence generates insights around talk time, topic trends, sentiment, and much more. The conversation intelligence suite allows you to identify what’s working and what is not on calls. Insights help you coach your sales team to close more deals. They help your recruiters hire top talent faster by identifying trends across candidate interviews. Your entire organization can build better products by tuning into the voice of your customer. Discover what messaging works and what doesn’t from customer and team interactions.

Average Rating: 4.7/5.0

Total Reviews: 750

How Do G2 Users Rate Fireflies.ai?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Fireflies.ai?

  • Seller: Fireflies.ai
  • Year Founded: 2016
  • HQ Location: San Francisco, CA
  • Twitter: @firefliesai
    7,516 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    136 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Consulting, Marketing and Advertising
  • Company Size: 78% Small, 18% Medium

What Do G2 Reviewers Say About Fireflies.ai?

AI-generated summary from verified user reviews

Pros
  • Users find Fireflies.ai to be a game changer with its real-time transcription and efficient task management.
  • Users highlight the ease of use of Fireflies.ai, significantly improving their meeting efficiency and productivity.
  • Users appreciate the high accuracy of Fireflies.ai, noting it significantly outperforms competitors in transcribing audio files.
  • Users love Fireflies.ai for its time-saving capabilities, streamlining meeting notes and enhancing productivity effortlessly.
  • Users love the high accuracy of Fireflies.ai transcripts, achieving 95% correctness and improving workflow drastically.
Cons
  • Users note occasional AI inaccuracy in action items and live suggestions, but find overall performance satisfactory.
  • Users struggle with navigation and privacy concerns, finding it difficult to manage meeting invites and captured data effectively.
  • Users find Fireflies.ai to be somewhat expensive, especially for personal purchases and additional AI features.
  • Users express concerns about AI limitations regarding data privacy, storage, and the lack of streamlined features for meetings.
  • Users criticize the poor summarization which includes unnecessary details and complicates the editing process.

What Are Recent G2 Reviews of Fireflies.ai?

What Are G2 Users Discussing About Fireflies.ai?

Apollo.io

Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs.

Average Rating: 4.7/5.0

Total Reviews: 9,441

How Do G2 Users Rate Apollo.io?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Apollo.io?

  • Seller: Apollo.io
  • Company Website:
  • Year Founded: 2015
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    1 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, Business Development Manager
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 67% Small, 29% Medium

What Do G2 Reviewers Say About Apollo.io?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use of Apollo.io, enhancing their lead generation and CRM integration seamlessly.
  • Users value the user-friendly interface and automation features of Apollo.io, enhancing their lead generation efficiency.
  • Users value the robust search and filtering capabilities of Apollo.io, enhancing their outreach and campaign management efficiency.
  • Users appreciate the streamlined prospecting and outreach capabilities of Apollo.io, enhancing efficiency and targeting in lead generation.
  • Users appreciate the time-saving features of Apollo.io, streamlining their outreach and enhancing sales efficiency.
Cons
  • Users find missing features frustrating, particularly in layout customization, email templates, and integration options.
  • Users indicate that inaccurate data in Apollo.io can lead to frustrations with lead information and missing emails.
  • Users find the steep learning curve of Apollo.io challenging, hindering effective navigation and utilization of its features.
  • Users note limited features and variable accuracy, necessitating manual checks and selective outreach, which can overwhelm new users.
  • Users experience data inaccuracy with Apollo.io, leading to unreliable contact information that requires verification.

What Are Recent G2 Reviews of Apollo.io?

What Are G2 Users Discussing About Apollo.io?

WhatConverts

WhatConverts is an all-in-one lead tracking software for marketing agencies and their clients. WhatConverts automatically shows marketers and business owners how well their marketing is working. Use WhatConverts for call tracking, form tracking, and chat tracking for all leads. For PPC ads, WhatConverts offers keyword call tracking that reveals which campaigns work best. WhatConverts also has robust lead management and lead reporting. It's more than just call tracking software; it's a complete lead tracking, managing and reporting dashboard.

Average Rating: 4.9/5.0

Total Reviews: 319

How Do G2 Users Rate WhatConverts?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.7/10 (Category avg: 8.7/10)

Who Is the Company Behind WhatConverts?

  • Seller: WhatConverts
  • Company Website:
  • Year Founded: 2014
  • HQ Location: Charlotte, NC
  • Twitter: @whatconverts
    273 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    47 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Owner
  • Top Industries: Marketing and Advertising, Construction
  • Company Size: 87% Small, 12% Medium

What Do G2 Reviewers Say About WhatConverts?

AI-generated summary from verified user reviews

Pros
  • Users praise the outstanding customer support from WhatConverts, appreciating quick responses and persistent follow-up on issues.
  • Users value the outstanding customer support from WhatConverts, ensuring swift assistance and issue resolution during integrations.
  • Users appreciate the ease of use of WhatConverts, highlighting its quick setup and intuitive interface for tracking leads.
  • Users value the easy setup of WhatConverts, enabling seamless tracking and integrations without the need for extensive training.
  • Users value the exceptional attribution accuracy provided by WhatConverts, making lead tracking remarkably effective and intuitive.
Cons
  • Users find WhatConverts to be expensive, but believe its high price is justified by its benefits and support.
  • Users experience a learning curve with WhatConverts, especially when transitioning and integrating with other software.
  • Users note integration issues with WhatConverts, seeking more direct connections to various CRMs for better usability.
  • Users desire better lead segmentation and integration features in WhatConverts to enhance usability and analytics.
  • Users find the learning difficulty with the user interface and features to be a challenge for effective usage.

What Are Recent G2 Reviews of WhatConverts?

What Are G2 Users Discussing About WhatConverts?

Grain

Grain is an AI-powered meeting recording tool built to help customer-focused teams understand, organize, and advocate for the needs of their customers. It connects seamlessly to platforms like Zoom, Google Meet, and Microsoft Teams to automate note-taking, record-keeping, and insight capture from every customer conversation. Grain ensures that no important detail, request, or moment of insight is ever lost, helping teams stay aligned and data-driven across every interaction. Conversation Intelligence Grain was designed with mid-market sales teams in mind. Transform everyday customer conversations into actionable revenue drivers by automatically identifying coaching opportunities, capturing key insights, and syncing them directly to your CRM to keep deals moving forward. With built-in automation and smart integration, Grain is free to start, simple to deploy, and cost-effective to scale across your entire organization. Superpower Your AEs Empower your account executives with AI-generated insights that drive results. Automatically update CRM properties, detect winning deal patterns using the “Deals” feature, and close more opportunities with meaningful, contextual data. Generate personalized follow-up emails in one click using meeting context, and instantly sync summaries and conversation details across your entire CRM ecosystem. Change Customer Success Send AI-driven customer feedback directly to sales, product, or leadership with a single click. Use Grain features like “Trackers” and “Ask,” along with MCP to highlight, share, and organize customer sentiment, requests, and milestones, ensuring teams stay aligned on what customers truly care about. Build Better Products Transform real customer conversations into context-informed deliverables including product briefs, roadmaps, and sprint plans. Keep teams connected with automatic Slack updates summarizing insights, next steps, and decisions. Grain helps you build better products and stronger customer relationships, faster.

Average Rating: 4.7/5.0

Total Reviews: 308

How Do G2 Users Rate Grain?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.3/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Grain?

  • Seller: Grain Intelligence
  • Year Founded: 2018
  • HQ Location: San Francisco, US
  • Twitter: @grainhq
    1,984 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    97 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Student, CEO
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 77% Small, 20% Medium

What Do G2 Reviewers Say About Grain?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the high accuracy of Grain's transcriptions, which significantly enhance meeting documentation and follow-up tasks.
  • Users value the seamless CRM integration of Grain, significantly enhancing productivity and saving time in meetings.
  • Users love the customizable templates of Grain, enhancing adaptability and improving organization in client interactions.
  • Users praise Grain for its excellent note-taking abilities, making meetings more efficient and driving accountability effectively.
  • Users value the s seamless integration with HubSpot, greatly enhancing workflow efficiency and saving time on sales calls.
Cons
  • Users report integration issues with Grain, affecting connectivity with other tools like Productboard and CRM systems.
  • Users find the AI inaccuracy in Grain frustrating, limiting their ability to efficiently integrate outputs into projects.
  • Users feel the AI tooling could be better in Grain, limiting integration with other tools and functionality.
  • Users experience call issues that hinder distinguishing between meetings and calls, complicating the user experience.
  • Users find Grain to be expensive, especially for smaller teams needing additional access for viewing and highlights.

What Are Recent G2 Reviews of Grain?

What Are G2 Users Discussing About Grain?

Spiky

Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This innovative solution focuses on optimizing every sales conversation, integrating seamlessly with popular tools to automate workflows and improve deal outcomes, ultimately driving revenue growth. Targeting sales professionals and teams, Spiky is particularly valuable for organizations that prioritize data-driven decision-making and seek to leverage technology to refine their communication strategies. The platform is well-suited for various use cases, including training new sales representatives, enhancing the performance of existing team members, and ensuring adherence to established sales methodologies. By providing insights that inform and guide sales tactics, Spiky helps teams become more effective during customer interactions. A key feature of Spiky is its real-time feedback mechanism, which delivers instant insights during meetings. Sales representatives benefit from immediate evaluations on critical aspects such as speaking pace, tone, talk-to-listen ratio, and overall engagement levels. This capability allows users to adapt their approach on the fly, maximizing the effectiveness of each call. Additionally, Spiky generates AI-driven summaries that capture essential discussion points and action items, significantly reducing the time spent on note-taking and facilitating quicker follow-ups. Spiky's seamless integration with popular Customer Relationship Management (CRM) systems, including Salesforce, HubSpot, and Zoho, ensures that customer data remains current and accurate. This connectivity minimizes the need for manual data entry, allowing sales teams to concentrate on building relationships rather than administrative tasks. Moreover, the platform supports adherence to established sales methodologies like MEDDPICC, analyzing conversations to identify any missing elements such as budget discussions, decision-makers, and next steps, thereby enhancing the overall sales process. To further support sales effectiveness, Spiky offers personalized AI coaching tailored to individual performance metrics. This feature empowers team members to improve their soft skills, objection handling, and overall sales techniques, fostering a culture of continuous improvement within the organization. By leveraging Spiky's comprehensive suite of tools, sales teams can enhance their performance and drive sustainable revenue growth, making it a valuable asset in today’s competitive sales landscape.

Average Rating: 4.8/5.0

Total Reviews: 133

How Do G2 Users Rate Spiky?

  • Has the product been a good partner in doing business?: 9.9/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Spiky?

  • Seller: Spiky.ai
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Buffalo, New York
  • Twitter: @spikyAI
    238 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    39 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Founder, CEO
  • Top Industries: Information Technology and Services, Computer Software
  • Company Size: 68% Small, 27% Medium

What Do G2 Reviewers Say About Spiky?

AI-generated summary from verified user reviews

Pros
  • Users praise Spiky for its exceptional accuracy, delivering detailed results effortlessly from meetings with diverse accents.
  • Users find Spiky very helpful for live coaching and instant feedback, enhancing their meeting effectiveness and skills development.
  • Users value the real-time feedback from Spiky, enhancing their sales calls and team coaching effectively.
  • Users value the time-saving features of Spiky, as it automates notes and follow-ups efficiently during meetings.
  • Users value the effortless note-taking and action item generation by Spiky, enhancing productivity during meetings.
Cons
  • Users experience occasional accuracy issues with transcripts, but find them manageable in their international dealings.
  • Users face issues with AI inaccuracy in Spiky, particularly when multiple speakers are using a single microphone.
  • Users report call limitations with Spiky, including issues with long meeting transcriptions and lack of an Android app.
  • Users are concerned about integration issues with CRM applications, limiting synchronization to deals instead of person records.
  • Users find the missing synchronization features and variable AI summaries limiting for internal meetings and long transcripts.

What Are Recent G2 Reviews of Spiky?

Mihup

Mihup Interaction Analytics analyses 100% of customer conversations, uncovering their voice while revealing sales, service, and renewal opportunities for contact center teams to capitalise on. Its AI comes pre-trained on domain-specific contact centre context for faster, effective insights. The product evaluates every conversation against audit parameters and flags compliance breaches immediately. It also tracks agent effectiveness helping them level up with comprehensive coaching capabilities. What’s also important is Mihup Interaction Analytics’ ability to recommend approaches to close sales, enhance service delivery, and optimise processes, thanks to a fine-tuned Generative AI model. The flexible underpinning of the platform allows it to quickly introduce features expected in rapidly evolving industries like BFSI, fintech, e-commerce, and travel tech. With end-to-end automation offered out-of-the-box, Mihup Interaction Analytics accelerates insights, quality audit efficiency, and agent performance improvement. In addition, it delivers next best approaches and unified customer context. Get an enterprise-ready solution with customisable insights and dashboards. We help you go live in weeks, not months.

Average Rating: 4.7/5.0

Total Reviews: 67

How Do G2 Users Rate Mihup?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Mihup?

Who Uses This Product?

  • Who Uses This: Quality Analyst
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 59% Medium, 25% Small

What Do G2 Reviewers Say About Mihup?

AI-generated summary from verified user reviews

Pros
  • Users value the accuracy of Mihup, enhancing customer understanding and service quality through efficient analysis.
  • Users find Mihup's platform to be easy to use, enhancing call evaluation and report generation effortlessly.
  • Users appreciate the easy implementation and user-friendly features of Mihup, enhanced by excellent customer support.
  • Users appreciate the proactive customer support from Mihup, enhancing their experience with knowledgeable guidance and assistance.
  • Users commend Mihup for its incredible efficiency, enhancing productivity through seamless interactions and quick, accurate responses.
Cons
  • Users find the user interface issues of Mihup detract from an otherwise smooth and efficient experience.
  • Users find the complexity of setup for Mihup challenging, especially with advanced filters and large datasets.
  • Users find the initial setup time-consuming and suggest improved documentation and communication for better onboarding.
  • Users find the learning curve challenging, requiring time to understand features and customize responses effectively.
  • Users find the poor UI design of Mihup cluttered and challenging, impacting overall experience with the product.

What Are Recent G2 Reviews of Mihup?

Sybill.ai

Sybill exists to stop you losing deals your best rep would have closed. It works because of one thing: every call (bot or invisible or other recorders), email, Slack thread, document, and CRM record your revenue team touches is resolved into one continuously updated record of every deal. On top of that record, the work does itself. The CRM writes itself, correctly: opportunity fields fill in minutes after each call, with links to the exact moment in the conversation each value came from. The deal moves itself: you run the meeting, and Sybill drafts the follow-up in your own voice, updates the CRM, refreshes the deal summary, and queues the tasks, nothing falls through between meetings. And the team improves itself: ask what your top rep does differently and get an answer with citations to real calls from your own org, not generic best practices. There's no implementation project and no cold start. Start free or take a 14-day self-serve trial of the Business plan, out-of-the-box CRM fields work from day one, and recorder migration brings your call history (including Gong) with you.

Average Rating: 4.8/5.0

Total Reviews: 150

How Do G2 Users Rate Sybill.ai?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.0/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Sybill.ai?

  • Seller: Sybill
  • Company Website:
  • Year Founded: 2020
  • HQ Location: Mountain View, US
  • Twitter: @sybill_ai
    81 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    54 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Executive, CEO
  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 65% Small, 35% Medium

What Do G2 Reviewers Say About Sybill.ai?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Sybill.ai, noting its seamless setup and simple integration with existing systems.
  • Users appreciate the time-saving features of Sybill.ai, enabling focus on calls and enhancing overall productivity.
  • Users value the accuracy of insights provided by Sybill.ai, significantly enhancing decision-making and productivity during calls.
  • Users love the quick call recording feature of Sybill.ai, saving time and improving meeting efficiency.
  • Users appreciate the responsive customer support of Sybill.ai, ensuring quick assistance for all inquiries and issues.
Cons
  • Users face challenges with recording issues, affecting call classification and accuracy of summaries and action items.
  • Users report accuracy issues with Sybill.ai, leading to misidentification of call types and hindered functionality.
  • Users note that call identification issues hinder functionality, affecting the clarity between sales and internal meetings.
  • Users experience inaccuracy in call classification and summary generation, limiting functionality and needing significant edits.
  • Users find the limited features of Sybill.ai restrictive, hindering call identification and actionable insights.

What Are Recent G2 Reviews of Sybill.ai?

Momentum

Momentum is an Revenue Orchestration Platform that listens to your customer and prospect conversations, extracts key insights, and automatically takes action—communicating with your systems and teams in real time. Revenue teams today are drowning in conversations, but 99% of what’s said never makes it into a CRM. Insights get buried in call recordings, manual data entry is inconsistent, and teams operate in silos—leading to missed opportunities, bad handoffs, and slow deal cycles. Momentum fixes this by automating workflows and communication across teams. Our AI Agents analyze calls, emails, and meetings, then push the right information—product feedback, churn risk, competitor mentions, objections, and deal blockers—to the teams that need to know, exactly when they need to know it. No extra tools. No added complexity. Just seamless orchestration between Sales, RevOps, CS, and Product to move faster and win more. With pre-built workflows like automated deal desk approvals, Slack-based deal rooms, and real-time CRM updates, Momentum ensures your teams aren’t just capturing data—they’re acting on it.

Average Rating: 4.6/5.0

Total Reviews: 101

How Do G2 Users Rate Momentum?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Momentum?

  • Seller: Momentum
  • Year Founded: 2020
  • HQ Location: San Francisco, CA
  • Twitter: @dealmomentum
    301 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    32 employees on LinkedIn®
  • Ownership: JSE:MTM

Who Uses This Product?

  • Who Uses This: Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 70% Medium, 20% Large

What Do G2 Reviewers Say About Momentum?

AI-generated summary from verified user reviews

Pros
  • Users love the ease of use of Momentum, enhancing team collaboration and simplifying call management seamlessly.
  • Users value the collaborative and responsive support from Momentum, enhancing their automation and workflow efficiency significantly.
  • Users find that Momentum's automation features significantly enhance productivity and streamline communication during Zoom calls.
  • Users value the seamless integration of Momentum with Zoom and CRMs, enhancing productivity and organizational efficiency.
  • Users commend the excellent customer support of Momentum, simplifying tasks and enhancing collaboration across teams.
Cons
  • Users find the inaccuracy in language support and reporting features limits Momentum’s effectiveness in diverse environments.
  • Users experience performance issues with Momentum, noting glitches and inconsistencies that disrupt overall usability.
  • Users report accuracy issues with Momentum's AI, affecting insights and transcriptions, particularly with accents and languages.
  • Users face call issues with joining meetings and misunderstandings about permissions, affecting overall call experience.
  • Users experience significant data inaccuracies, leading to mismatched calls and less reliable reporting in Momentum.

What Are Recent G2 Reviews of Momentum?

Outdoo AI

Outdoo is an enterprise AI roleplay and training platform specifically designed for customer-facing teams, aimed at transforming training into actionable skills and measurable revenue outcomes. By integrating AI Tutor-led learning, pre-call roleplays, real customer interactions, and post-call evaluations, Outdoo effectively bridges the gap between preparation and performance, ensuring that teams are well-equipped to engage with clients effectively. This platform is particularly beneficial for organizations that prioritize structured coaching and performance measurement. Targeting customer service representatives, sales teams, and other client-facing roles, Outdoo provides a comprehensive solution for enhancing communication skills and customer engagement strategies. By utilizing realistic roleplay scenarios that reflect actual customer interactions, teams can practice and refine their skills in a safe environment, ultimately leading to improved results in real-world situations. Outdoo's key features include AI roleplay simulations that are grounded in authentic customer scenarios, allowing users to experience various personas and situations. The platform also offers unified scorecards that standardize assessments across both training and live interactions, providing a consistent framework for evaluating performance. Personalized micro-learning paths are tailored to address specific skill gaps, ensuring that each team member receives targeted training that aligns with their developmental needs. Additionally, manager dashboards facilitate tracking of readiness and coaching effectiveness, enabling leaders to support their teams more effectively. With over 120 integrations, including support for SCORM and xAPI, Outdoo seamlessly connects with existing Learning Management Systems (LMS), Customer Relationship Management (CRM) tools, and conversation intelligence platforms. This interoperability allows organizations to leverage their current technology stack while enhancing their training capabilities. Trusted by more than 250 enterprises globally, including notable names like Globe Life and Keller Williams, Outdoo has established itself as a leader in customer satisfaction, as evidenced by its top ranking on G2. Overall, Outdoo stands out in the realm of enterprise training solutions by providing a holistic approach that links training directly to real-world performance outcomes. Its innovative use of AI and roleplay not only prepares teams for customer interactions but also fosters a culture of continuous improvement and accountability, making it an essential tool for organizations looking to enhance their customer engagement strategies.

Average Rating: 4.6/5.0

Total Reviews: 170

How Do G2 Users Rate Outdoo AI?

  • Has the product been a good partner in doing business?: 9.5/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.8/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Outdoo AI?

  • Seller: Outdoo AI
  • Company Website:
  • Year Founded: 2022
  • HQ Location: San Francisco, US
  • Twitter: @OutdooAI
    68 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    21 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Customer Success Manager, Account Executive
  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 45% Medium, 45% Small

What Do G2 Reviewers Say About Outdoo AI?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of Outdoo AI, finding it straightforward to implement and navigate effectively.
  • Users find Outdoo AI to be a helpful tool for mastering calls and improving sales pitches effectively.
  • Users value the recording feature of Outdoo AI, enabling efficient review and improvement of remote sales meetings.
  • Users value the detailed call summaries and records from Outdoo AI, enhancing focus during meetings and improving follow-ups.
  • Users value the AI-generated call summaries for their efficiency and clear insights on meeting discussions.
Cons
  • Users experience call issues with Outdoo AI, such as unfair grading and inconsistent call participation.
  • Users report accuracy issues with Outdoo AI's call ratings, leading to inconsistencies in call assessments.
  • Users experience AI inaccuracy, reporting discrepancies in call ratings and missed inputs during outbound interactions.
  • Users note a lack of customizable features in the dashboard and limited CRM integration capabilities with Outdoo AI.
  • Users experience occasional recording issues, including delayed analysis, inaccurate transcriptions, and lack of notification for recordings.

What Are Recent G2 Reviews of Outdoo AI?

Sprinklr Service

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform. Unlike modular or plugin-based tools, Sprinklr builds AI right into the foundation, so it can understand, analyze, and respond to conversations in real time across everything from X (formerly Twitter) and Instagram to email, chat, and voice. The result is a seamless, consistent brand experience for customers and a single, context-rich view of every interaction for agents, helping enterprises resolve issues faster and scale support without stitching together siloed point solutions. Key Features Omnichannel Contact Center: Maintain a single, context-rich conversation across 30+ voice, social, and digital channels, with channel-less service as customers move between touchpoints AI-Powered Routing: Sprinklr AI automatically classifies incoming queries by intent, urgency, and sentiment, auto-prioritizes critical issues, and routes them to the best-suited agent. Sprinklr's Conversational AI Agents and Chatbots: Deploy Sprinklr AI Agents to automate routine tasks, handle FAQs, and power AI-driven IVR and bot automation in your brand voice. Agent Copilot: Empower agents with AI-driven guidance that surfaces potential resolutions, summarizes cases, suggests replies, and automates post-call tasks to cut average handle time. Live Chat and Messaging: Deliver real-time support with co-browsing and video commerce on your website and mobile apps. Channel-less Service: Enable seamless conversations even as customers move from one channel to another, keeping full context intact throughout the journey. Knowledge Management and Self-service: Power self-service and knowledge bases to reduce service costs and deflect routine queries. Workforce Management: Support agent scheduling, adherence, and forecasting for efficient contact center operations. Comprehensive Channel Suite: Includes Inbound and Outbound Contact Center, Social Customer Service across 25+ social channels, Live Chat with co-browsing and video commerce, and Sprinklr VoiceConnect for carrier-grade voice. Real-time Supervisor and Admin Tools: Monitor agent performance in real time, deliver targeted coaching, and easily manage workflows, channels, and operations with minimal overhead. AI-powered Quality and Coaching: Sprinklr AI scores 100% of interactions, ensures compliance, and enables real-time coaching for continuous improvement. Enterprise Integrations: Connects with CRM and ticketing systems (Salesforce, Dynamics 365, Jira, etc.), voice and messaging platforms (Twilio, Ozonetel, CloudTalk), and more, with a robust API layer and Marketplace connectors. Recognized leader: Named a Strong Performer in The Forrester Wave: Contact-Center-As-A-Service Platforms, Q2 2025, a Leader in The Forrester Wave: Conversational AI For Customer Service, Q2 2024, Digital Customer Interaction Solutions, Q2 2024, and recognized as a Contact Center Leader by G2.

Average Rating: 4.3/5.0

Total Reviews: 686

How Do G2 Users Rate Sprinklr Service?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 6.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 6.3/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.3/10 (Category avg: 8.7/10)

Who Is the Company Behind Sprinklr Service?

  • Seller: Sprinklr
  • Company Website:
  • Year Founded: 2009
  • HQ Location: New York
  • Twitter: @Sprinklr
    38,047 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    9,888 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Social Media Manager, Community Manager
  • Top Industries: Consumer Services, Marketing and Advertising
  • Company Size: 41% Large, 31% Medium

What Do G2 Reviewers Say About Sprinklr Service?

AI-generated summary from verified user reviews

Pros
  • Users value the ease of use in Sprinklr Service, finding it simple and powerful for enhancing customer experience.
  • Users value the user-friendly interface of Sprinklr Service, simplifying social media management with customizable features and convenience.
  • Users value the comprehensive services offered by Sprinklr, appreciating the seamless integration and professional support from the team.
  • Users value the efficiency of Sprinklr Service, seamlessly managing multiple channels within a single interface.
  • Users commend the excellent customer support of Sprinklr Service, highlighting its responsiveness and commitment to enhancing user experience.
Cons
  • Users find the complexity of Sprinklr Service overwhelming, especially when dealing with extensive features and user management issues.
  • Users experience a steep learning curve with Sprinklr Service, requiring significant training for effective usage.
  • Users note missing features in Sprinklr Service, requiring native posting and affecting overall workflow efficiency.
  • Users experience slow loading times in Sprinklr Service, impacting efficiency while fetching keywords and creating cases.
  • Users find the steep learning curve of Sprinklr Service challenging, requiring extensive training and support to navigate effectively.

What Are Recent G2 Reviews of Sprinklr Service?

MeetGeek

MeetGeek is an AI meeting automation platform that records, transcribes, and summarizes every conversation, then turns it into action automatically. Notes write themselves, so you stay in the conversation instead of typing through it. Summaries, action items, and highlights land in the tools you already use: CRM, ATS, Slack, Notion, ClickUp, or any of 10,000+ apps via Zapier, Make, and n8n. Nobody has to remember to check a separate tab. Record any conversation, any way your team works: • Meeting Agent joins Zoom, Google Meet, and Teams straight from your calendar, and assists live during the call • Mobile app captures in-person meetings, interviews, and phone calls • Chrome Extension records browser-based calls with no bot in the room • Desktop App records any videoconferencing call locally from your laptop Everything lands in one searchable repository in the same structured format, no matter how it was captured. From there, it goes further than notes: • AI Chat answers questions across every meeting you've ever recorded • AI Meeting Agents run on a schedule or trigger on a keyword, then deliver scores, rankings, reports, and alerts wherever you want them • AI Voice Agents handle routine inbound and outbound calls on their own — qualifying, scheduling, following up • Meeting analytics built from 100+ KPIs show where your meetings lose time, drillable by person, team, or company Teams using MeetGeek replace up to 60% of their status meetings with summaries. Trusted by 50,000+ teams in 100+ countries. 100+ languages with automatic detection. SOC 2 Type II, HIPAA, GDPR, and CCPA compliant, with EU and US data residency. 2-minute setup, free plan to start, paid from $9.99/user/month. Ideal for: → Sales & Account Management: Enrich your CRM with insights from every call and close deals faster. → Recruiting & HR: Focus on the candidate instead of your notes, and let agents score and rank interviews for you. → Consultants & Agencies: Run high-quality client sessions while every requirement and commitment is captured for you. → Customer Success: Surface feedback, requests, and risk signals across accounts without listening back. → Product & Marketing: Turn customer calls into a searchable research library your whole team can use. → Leadership & Ops: See how the organization actually spends its meeting time, and fix it with data.

Average Rating: 4.6/5.0

Total Reviews: 487

How Do G2 Users Rate MeetGeek?

  • Has the product been a good partner in doing business?: 9.1/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.5/10 (Category avg: 8.7/10)

Who Is the Company Behind MeetGeek?

  • Seller: MeetGeek
  • Company Website:
  • Year Founded: 2020
  • HQ Location: EU, RO
  • Twitter: @MeetgeekA
    248 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Founder
  • Top Industries: Marketing and Advertising, Computer Software
  • Company Size: 78% Small, 20% Medium

What Do G2 Reviewers Say About MeetGeek?

AI-generated summary from verified user reviews

Pros
  • Users love the structured summaries and insights of MeetGeek, enhancing collaboration and meeting effectiveness.
  • Users find MeetGeek's ease of use exceptional, offering straightforward access and clear, detailed meeting notes.
  • Users highlight the accuracy of MeetGeek in organizing minutes and summarizing key ideas effectively.
  • Users appreciate the effectiveness in summarizing meetings and extracting action items, enhancing focus during conversations.
  • Users value the seamless integration and AI-driven summaries of MeetGeek, enhancing collaboration and tracking of important meetings.
Cons
  • Users experience meeting management issues, including echo problems and difficulty distinguishing relevant business discussions.
  • Users note the limited language support, wishing for options beyond just one preferred language for meetings.
  • Users find the AI inaccuracies in translation and transcription frustrating, affecting the overall meeting experience.
  • Users report accuracy issues with MeetGeek, particularly in translations and transcription of meeting details.
  • Users find inaccurate summarization of speakers' contexts at times, affecting the overall effectiveness of MeetGeek.

What Are Recent G2 Reviews of MeetGeek?

What Are G2 Users Discussing About MeetGeek?

Julie Jung
JJ
Researched and written by Julie Jung
Updated February 15, 2026