Top Free Conversation Intelligence Software - Page 7

Compass

Compass by Chordia is a conversation intelligence product built on the Customer Thread: a persistent, evidence-based record of every interaction with a customer, woven together across every channel where customer interactions happen. Voice, chat, email, and video all evaluated against the same standard, connected to the same customer. Compass is built for customer experience, frontline operations, sales, compliance, and product organizations that need a full understanding of every customer interaction. It connects to existing CCaaS, CRM, help desk, video conferencing, and VoIP systems including Five9, Nextiva, NiCE, HubSpot, Salesforce, Zoom, Microsoft Teams, Google Meet, RingCentral, and more. Deployment takes days, not months, using prebuilt connectors and requiring no custom data pipelines. One standard for human and AI agents. Compass evaluates AI agents against the same criteria as human agents, so quality and compliance don't drop as teams shift work to automation. Key capabilities: • The Customer Thread as the foundation. Every call, chat, email, and meeting with a customer is woven into one continuous view. See the full arc from first inbound call through onboarding, support, coaching, compliance checks, and renewal, not just the last interaction. • One truth across every channel. A complaint on a call Monday, a support ticket Tuesday, an email Wednesday, all evaluated on the same rubric. A pattern spotted in one channel counts everywhere the customer showed up. • Every finding traces to the exact moment. No blackbox scores. Every insight, coaching cue, and compliance flag points to the specific time in the transcript where it happened. Defensible in a QA calibration, a compliance audit, or a dispute. • Difficulty-adjusted performance scoring. An agent-lift model calculates the outcome expected for each interaction based on its type and difficulty, then measures how much better (or worse) the agent performed compared to that expectation. The same standard applies whether the team is in-house or outsourced (BPO). • Compliance checks that account for timing, not just wording. Every conversation is checked for required disclosures and prohibited language, including whether a required statement was made at the right point in the interaction. • Multilingual support. Compass transcribes conversations in 80+ languages and evaluates them in English, Spanish, and Portuguese in production today, with additional languages added as customer needs require. • Natural-language search with evidence-based answers. Ask questions about a customer, a segment, or a topic in plain language. Compass returns the answer grounded in what was actually said. The same question returns the same answer every time, no exports or queries required. • Coaching tied to a specific moment, not a generic tip. Coaching recommendations reference the exact point in a conversation that prompted them, rather than a standard playbook applied to everyone. Trackable per agent over time. • Surfaces the problem you didn't know you had. Identifies emerging issues from conversation data without preconfigured rules, prioritizes them by business impact, and tracks resolution status over time so findings don't disappear into reports no one revisits. Customer data is not used to train models across customers. Data is encrypted at rest and in transit, with role-based access, SSO, and a full audit trail.

DeepCall

DeepCall is an AI powered cloud contact center & unified communication platform built by Sarv.com to run large-scale, mission-critical customer interactions. It enables enterprises and government institutions to manage inbound and outbound voice and digital channels from a single platform. DeepCall supports cloud telephony, IVR, ACD, voice broadcasting, number masking, hosted numbers, and omnichannel engagement across Voice, SMS, Workspace, AI, Workflow. The platform is designed for extreme scale and reliability, managing 107 million plus calls daily and powering millions of emergency responses across India’s national and state helplines like 112. DeepCall integrates seamlessly with multiple CRM systems through APIs and webhooks, enabling automated workflows and real-time insights. With built-in conversational AI, speech intelligence, and analytics, DeepCall helps organizations improve responsiveness, compliance, and customer experience while maintaining 99.99 percent uptime and enterprise-grade security.

Genvoxa

Genvoxa is an AI-powered insight extractor for user interviews, sales calls, and customer conversations. Paste any transcript and instantly extract objections, feature requests, emotional signals, buying signals, and patterns in under 30 seconds. Free plan available no credit card required.

Jaro

Jaro is an AI platform that transcribes and analyzes 100% of your call-center conversations - surfacing sales, service, and compliance insights, real-time alerts, dashboards, deep research on whole data options, insights AI and automatic CRM export. No complex integration; connect your call recordings and start immediately.

Leexi

Never take notes again and increase your productivity with Leexi. Let our AI-Notetaker generate reports of your meetings and calls automatically and securely. Leexi covers everything you can imagine : - Recording, transcription & translation of your meetings - Customized summaries - Next steps to implement based on the meeting - Chapters, follow-up emails & comments - Face-to-face and online meetings (Google Meet, Teams, Zoom & more) - Cover more than 120 languages Using leexi also boosts your productivity : - Save time: save between 20 and 40 minutes per hour of meeting time - Focus on the tasks that matter by eliminating time-consuming tasks - Receive summaries and next steps directly to your mailbox and/or CRM Improve your performance with Leexi : - Analyze your calls using metrics (talk time, silence, etc.) - Identify your team's strengths and weaknesses with scorecards - Optimize your team's strategy with analytics (arguments, objections, etc.) - Receive weekly trend reports in your inbox All of this with the highest levels of security and confidentiality : - GDPR compliance: strict protection of your personal data in line with European standards - ISO 27001: information security management to the highest standards - EU AI ACT: ethical and secure use of artificial intelligence - Customizable access rules: privacy management tailored to your company's needs Thousands businesses all over the world have already placed their trust in us. You can fully focus on your expertise and your interlocutor, leaving Leexi to handle the rest. Whether you are in Recruitment, Sales, Customer Support, or Consulting, Leexi is made for you.

Average Rating: 4.5/5.0

Total Reviews: 1

MiaRec

MiaRec is an AI-powered conversation intelligence platform built for contact centers. It analyzes 100% of customer conversations to help organizations improve customer experience (CX), automate quality management, strengthen agent performance, reduce customer churn, uncover revenue opportunities, and manage compliance risk. MiaRec brings together three connected products: Conversation Analytics, Auto QA, and Relationship Management. With MiaRec, contact centers can uncover customer sentiment, recurring issues, buying signals, churn risk, and conversation trends; automatically evaluate interactions with customizable AI scorecards; identify coaching opportunities; and capture customer context, follow-up needs, and next steps from every conversation. MiaRec is built around each organization’s business. Teams can customize AI prompts, QA scorecards, signals, metrics, reports, alerts, and workflows to identify what matters most to their customers and operations. MiaRec also helps organizations move from insight to action by using intelligence from customer conversations to trigger follow-ups, alerts, CRM tasks, compliance escalations, and other workflows. Instead of relying on manual call sampling, surveys, and fragmented reporting, contact centers gain continuous visibility into customer interactions and turn conversation data into measurable business outcomes. Learn more: www.miarec.com

Average Rating: 5.0/5.0

Total Reviews: 1

Mitel Phone

With RevComm's mission of reinventing communication and creating a society where people think of others, we provide top-notch AI-powered, cloud-based IP phone that analyzes & visualizes calls which will help you and your team focus on continuous self-improvement and efficiency. RevComm is user-friendly, with the aim to achieve efficient team and time management. Headquartered in Tokyo, Japan; with its US office located in Long Beach, California. Some well-known brands that RevComm is proudly catering to include SoftBank, Pioneer, Fujitsu, MoneyForward, Rakuten Communications, Blackline, and many others. 2023, RevComm was listed as one of the Top 50 AI companies by Forbes, Sequioa Capital and Meritech Capital and during the previous years received: *2020, was adopted by Google for Startups Accelerator *2019, won the B-Dash Camp and TechCrunch Tokyo *Won prizes in various competitions such as the Japan HR Grand Prize as well as the Tokyo-sponsored world transmission competition. As of date, RevComm has exceeded 40,000 users. Get to know us more, visit https://miitel.com/revcomm-us

Average Rating: 4.3/5.0

Total Reviews: 3

Pepsales AI

Pepsales is the AI platform of choice for B2B sales teams looking to shorten sales cycles, improve deal qualification, and consistently hit revenue targets. Powered by real-time conversation intelligence, Pepsales gives sales leaders and account executives the insights and guidance they need to close more deals, faster. By analyzing calls, meetings, and prospect conversations across Zoom, Google Meet, and Microsoft Teams, Pepsales delivers live coaching, qualification scorecards, and AI-driven action items, so every rep runs a winning sales process. It seamlessly integrates with CRMs like Salesforce, HubSpot, Zoho, and Pipedrive, automatically syncing summaries, insights, and next steps to keep your pipeline moving. Whether you're scaling MEDDPICC, BANT, or any other sales methodology, Pepsales helps you implement it at scale with consistency. Top Sales teams at companies like Spyne, Rocketium, Spotdraft, and Hubilo trust Pepsales to turn conversations into conversions and sales data into strategy. To learn more, visit www.pepsales.ai

Average Rating: 4.7/5.0

Total Reviews: 6

Postscript

Postscript is the AI Retention Platform for brands. Trusted by 20,000+ leading ecommerce brands like Ruggable, Dr. Squatch, Thrive Cosmetics, and True Classic, Postscript helps merchants turn SMS into their #1 revenue channel, with a strong focus on list growth, compliance, and data-backed performance. SMS Marketing: From opt-in to order, Postscript helps brands grow their subscriber lists, create personalized campaigns, automate customer journeys, and drive more revenue and loyalty—all from a single platform built specifically for Shopify. Shopper: Postscript's AI shopping assistant that transforms SMS into personalized, two-way conversations at scale. Available 24/7, Shopper answers questions, recommends products, and helps shoppers find what they need, driving higher conversions and stronger subscriber engagement. CashBack: CashBack by Postscript helps brands increase conversions without relying on traditional discounts. By rewarding customers after purchase instead of offering upfront coupon codes, CashBack protects margins while delivering measurable revenue growth across SMS and other marketing channels. We're a fully remote team across North America, united by a shared mission to help ecommerce brands grow. We combine innovative products with exceptional customer support, guided by our core values: Fearless, 80/20, Animal, Customer-first, and Humility.

Average Rating: 4.8/5.0

Total Reviews: 155

RapportScore

RapportScore is a communications intelligence platform that analyzes sales conversations to measure rapport, trust, and connection — the human signals that actually close deals. By processing 17 behavioral signals across every call, RapportScore delivers science-backed coaching insights and then generates custom training and role plays tailored to each rep's specific gaps, so teams don't just see where they need to improve — they actively practice and improve their scores.

Samskit

Samskit is B2B sales software that gives sales teams their time back to sell and the CRM they can trust. Samskit is an AI platform built for B2B sales teams that want every conversation to move a deal forward. After every call, Samskit captures what was said, updates the CRM, creates the next task, and sends the follow-up without anyone touching a keyboard. Sellers spend their time selling. Managers get pipeline data they can actually stand behind. Samskit connects to the tools your team already uses - Google Meet, Zoom, Microsoft Teams, HubSpot, and Slack - and starts delivering value from day one, with no implementation project and no platform fees. The result: fewer deals go dark, CRM data reflects reality, and pipeline reviews stop being interrogations. PRODUCTS 1. Sales Automation Samskit automates the manual work that follows every sales conversation - CRM updates, follow-up emails, task creation, and next-step scheduling - so sellers spend zero time on post-call admin. 2. Conversation Intelligence Samskit joins every call, transcribes it in 10+ languages, and extracts structured intelligence - qualification fields, objections raised, commitments made, competitor mentions - ready within minutes of the call ending. 3. Sales Enablement Samskit scores every call against admin-defined rubrics, builds coaching libraries from real conversations, and surfaces the patterns that separate top sellers from the rest - cutting ramp time for new hires and raising the floor for the whole team. 4. Revenue Intelligence Samskit gives managers a pipeline built from what was actually said - not what sellers typed in on a Friday. Deal health scores, risk signals, and multi-channel activity timelines replace gut feel with source-backed data.

samu.ai

Samu.ai desbloquea el potencial de los equipos de ventas. Samu graba, transcribe y analiza las videollamadas de los equipos de venta, creando información valiosa no solo para líderes de ventas sino para el resto de la organización. Samu ayuda a entender qué hacen los top performers y permite armar librerías o "playlists" para capacitar nuevos vendedores de manera más rápida. Samu tiene un motor de inteligencia artificial que, actuando como un consultor de ventas B2B permite hacer un análisis de la llamada así como aplicación de diferentes metodologías de venta en la misma, tales como SPICED, SPIN, MEDDIC, SANDLER, etc.

Scalign

Scalign records and transcribes your sales calls, then gives your team two things to act on: a clear read on which accounts actually fit, and a Company Playbook for every deal built from your own buyer conversations. The point is simple, help your team win the deals they should be winning. Most call tools stop at a recording and a summary. That tells you what was said. It doesn't tell a rep whether this account is worth the push, or what to do on the next call to win it. Scalign works on both. It qualifies fit two ways. Buyer Scoring rates each account against the traits of the deals your team actually closes, rather than a generic template, so reps spend time where deals are winnable. Then the 3 Whys, why change, why now, why us, test whether the timing and the case are real for this specific buyer, drawn from what they said on the call. What's inside: Recording and transcription: Scalign captures and transcribes your sales calls, so every conversation becomes something the team can act on later, instead of a file nobody reopens. Call metrics: Talk ratio, call duration, and interactivity for every conversation, so leaders can see how calls are actually running across the team. Buyer Scoring: Each account is scored against what has actually closed for your team before, from no-go to ideal, so reps qualify on the things that close instead of a gut call. Company Playbook per account: A living view of every account with its angles and 3 Whys ready, built from your own calls and sharper with every deal you win or lose. Buying Committee: See everyone in the deal, where each person stands, and who is still missing, with the strongest next move to get the people who can actually sign involved before the deal stalls. CRM connection: Scalign connects to HubSpot, Salesforce, Attio, and Pipedrive, so buyer context lives where your reps already work. Faster ramp, learning that compounds: New reps learn from how real deals were won on your team, and what works with one buyer improves how the team handles similar ones next time. Scalign is built for sales-led B2B teams in Europe that want every rep selling the way their best deals are won. Scalign is GDPR compliant, and your call data is stored and processed in the EU.

Zapbuild Call Auditing

AI Call Auditing Dashboard that gives a complete view of call performance, QA scores, compliance, customer sentiment, intent, agent performance, critical alerts, and coaching insights in one place.