# Top Free Conversation Intelligence Software - Page 6 ## How Many Conversation Intelligence Software Products Does G2 Track? **Total Products under this Category:** 207 ### Category Stats (Aug 2026) - **Average Rating:** 4.63/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Conversation Intelligence Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 121,700+ Authentic Reviews - 207+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Conversation Intelligence Software ![G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversation-intelligence/grids.png?focus%5B%5D=24724&focus%5B%5D=156120&focus%5B%5D=6227&focus%5B%5D=506&focus%5B%5D=135441&focus%5B%5D=5511&focus%5B%5D=1333617&focus%5B%5D=1188166) Highlighted products: Gong, Fathom, HubSpot Sales Hub, Agentforce Sales (formerly Salesforce Sales Cloud), GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks) **Sponsored** ### CTM CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-08-15T05%3A36%3A54Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3330&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversation-intelligence%2Ffree%3Fpage%3D6&secure%5Btoken%5D=316ba6c1bc675dbc8c56fac9407a4bb3c28e504294be404d53c5f1f149b0b301&secure%5Burl%5D=https%3A%2F%2Fwww.ctm.com%2Ffeatures%2F&secure%5Burl_type%5D=paid_promos) ### [Meetric.com](https://www.g2.com/products/meetric-com/reviews) Capture, analyze, and optimize sales meetings easily and effectively with AI to drive revenue and insights. Simply connect with Teams, Zoom or Google Meet, or take it to the next level by leveraging our meeting platform made for sales. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 #### Who Is the Company Behind Meetric.com? - **Seller:** [Meetric.com](https://www.g2.com/sellers/meetric-com) - **HQ Location:** Stockholm, SE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8042609c61cef87b7125b0e0da9cffe5cc7f2721b50af71d26c5cce0c14ace14&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F79625984&secure%5Burl_type%5D=linkedin_company_website) 11 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Are Recent G2 Reviews of Meetric.com? **["Highly recommend Meeteric"](https://www.g2.com/survey_responses/meetric-com-review-7511986)** **Rating:** 5.0/5.0 stars _— Per E._ [Read full review](https://www.g2.com/survey_responses/meetric-com-review-7511986) **["Let's us take control of our online meetings"](https://www.g2.com/survey_responses/meetric-com-review-7429217)** **Rating:** 5.0/5.0 stars _— Robert H._ [Read full review](https://www.g2.com/survey_responses/meetric-com-review-7429217) ### [AudioCodes Meeting Insights](https://www.g2.com/products/audiocodes-meeting-insights/reviews) Going far beyond AI meeting note takers, Meeting Insights by AudioCodes is an enterprise-grade solution that automatically records, transcribes, and transforms Microsoft Teams and Zoom sessions into a centralized knowledge hub with intelligence built from all the meetings across the company. This AI-powered platform transforms conversations into searchable summaries, action items, and insights that drive organizational productivity and strategic decision-making. Meeting Insights provides comprehensive meeting analytics, automated action item extraction, speaker identification, and role-based insights tailored for enterprise needs. The platform automatically captures, analyzes, and distributes meeting content across the enterprise, creating a centralized hub of organizational knowledge. Recently recognized as "Best Use of AI" by UC Today and acknowledged by Frost & Sullivan for innovation in meeting intelligence, Meeting Insights delivers enterprise-grade security, GDPR compliance, and seamless integration with existing business systems, making it an essential tool for organizations seeking for a safe and compliant way to transform meeting data into competitive advantage and strategic knowledge assets. **Average Rating:** 4.3/5.0 **Total Reviews:** 4 #### How Do G2 Users Rate AudioCodes Meeting Insights? - **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10) - **Customer Scoring:** 6.7/10 (Category avg: 8.5/10) - **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10) #### Who Is the Company Behind AudioCodes Meeting Insights? - **Seller:** [AudioCodes](https://www.g2.com/sellers/audiocodes) - **Year Founded:** 1993 - **HQ Location:** Or Yehuda, Tel Aviv District, Israel - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=aed685faf3e036e85a7fbca5b2b0c0131a7f491357aef189a07ddfc818423beb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Faudiocodes&secure%5Burl_type%5D=linkedin_company_website) 1,362 employees on LinkedIn® - **Ownership:** NASDAQ: AUDC #### Who Uses This Product? - **Company Size:** 75% Medium, 25% Small #### What Do G2 Reviewers Say About AudioCodes Meeting Insights? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **accurate translation** provided by AudioCodes Meeting Insights, saving time on note adjustments and actions. - Users commend the **invaluable action items management** by MIA, enhancing meeting productivity and ensuring clarity on next steps. - Users highly value the **automated notetaking** feature of AudioCodes Meeting Insights, enhancing productivity and collaboration during meetings. - Users appreciate the **ease of use** of AudioCodes Meeting Insights, finding it invaluable for efficient meeting management. - Users value the **error-free transcription** of AudioCodes Meeting Insights, enhancing meeting efficiency and accuracy in documentation. ##### Cons - Users express a desire for improved **call limitations** , wishing for MIA's integration into ad hoc calls. - Users express concerns about **integration issues** , limiting MIA's compatibility with CRM systems beyond Salesforce and Dynamics. - Users note a **lack of integration** with other CRM systems, limiting efficiency and automation in their workflows. #### What Are Recent G2 Reviews of AudioCodes Meeting Insights? **["Effortless Meeting Management with Rich Summaries"](https://www.g2.com/survey_responses/audiocodes-meeting-insights-review-12711315)** **Rating:** 4.0/5.0 stars _— Adam T._ [Read full review](https://www.g2.com/survey_responses/audiocodes-meeting-insights-review-12711315) **["Useful for Call Summaries, Needs Improved Recording Reliability"](https://www.g2.com/survey_responses/audiocodes-meeting-insights-review-12710820)** **Rating:** 4.0/5.0 stars _— Allon M._ [Read full review](https://www.g2.com/survey_responses/audiocodes-meeting-insights-review-12710820) ### [CallQuants](https://www.g2.com/products/callquants/reviews) CallQuants is an AI voice agent and conversation-intelligence platform for sales and support teams. Its humanoid AI agents handle inbound and outbound calls — lead callback and qualification, appointment scheduling, missed-call rescue, renewal and reminder calls — then transcribe, score, and analyze every conversation for sentiment, objections, and buying signals. CallQuants supports 12+ Indian and 30+ global languages, integrates with HubSpot, Salesforce, Zoho, Pipedrive, Twilio, Plivo, Exotel, Zapier, n8n, and WhatsApp, and includes TCPA/TRAI/NDNC-aware compliance controls. Pricing is prepaid and usage-based from $0.10/minute, with a no-card free trial. Operates in the United States and India. A Complete AI Voice Agent Platform. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### Who Is the Company Behind CallQuants? - **Seller:** [CallQuants](https://www.g2.com/sellers/callquants) - **Year Founded:** 2018 - **HQ Location:** Woodhaven, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=11a940ac5bf1211c018d49ef675834102f437f8769a00e7900a9c67c13bdc0c9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcallquants&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Are Recent G2 Reviews of CallQuants? **["24/7 AI Voice Agent with Seamless Integration"](https://www.g2.com/survey_responses/callquants-review-12957755)** **Rating:** 4.5/5.0 stars _— Suraj S._ [Read full review](https://www.g2.com/survey_responses/callquants-review-12957755) ### [Gridspace Contact Center AI](https://www.g2.com/products/gridspace-contact-center-ai/reviews) Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Gridspace Contact Center AI? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) - **Artificial Intelligence:** 6.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind Gridspace Contact Center AI? - **Seller:** [Gridspace](https://www.g2.com/sellers/gridspace) - **Year Founded:** 2012 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f0fdd7f529eb437ff85c5464cedcd9fd27b08f607bb805a90d9ff131d4300679&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgridspace-inc&secure%5Burl_type%5D=linkedin_company_website) 49 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Large, 100% Small #### What Are Recent G2 Reviews of Gridspace Contact Center AI? **["Innovative solutions and great partner to work with. Need to scale certain areas."](https://www.g2.com/survey_responses/gridspace-contact-center-ai-review-7811616)** **Rating:** 5.0/5.0 stars _— Lisa M._ [Read full review](https://www.g2.com/survey_responses/gridspace-contact-center-ai-review-7811616) ### [KeyMetric Call Tracking](https://www.g2.com/products/keymetric-call-tracking/reviews) Uncover Which Ads & Keywords Make Your Phone Ring Call Tracking + Conversation AI For Businesses, Marketers & Agencies. In today's economic climate, every dollar counts. That's why we've made it our mission to provide powerful call tracking and intelligence without the hefty price tag. No hidden fees, no unnecessary upsells - just straightforward, reliable call analytics that empowers you to maximize your advertising and sales, boost calls and leads, and grow your business. **Average Rating:** 4.8/5.0 **Total Reviews:** 13 #### How Do G2 Users Rate KeyMetric Call Tracking? - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.5/10) #### Who Is the Company Behind KeyMetric Call Tracking? - **Seller:** [KeyMetric Analytics](https://www.g2.com/sellers/keymetric-analytics) - **Year Founded:** 2007 - **HQ Location:** Sheridan, US - **Twitter:** @keymetric\_works 725 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ee4e8c12c8257b9efe5eda2de324341ff45f8a74afd554a9602b10333ff2060&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fkeymetric-call-tracking%2F&secure%5Burl_type%5D=linkedin_company_website) 7 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 53% Small, 33% Medium #### What Are Recent G2 Reviews of KeyMetric Call Tracking? **["Very Reliable Service - Amazing Customer Support"](https://www.g2.com/survey_responses/keymetric-call-tracking-review-8587150)** **Rating:** 4.5/5.0 stars _— Verified User in Marketing and Advertising_ [Read full review](https://www.g2.com/survey_responses/keymetric-call-tracking-review-8587150) **["We are really happy with the KeyMetric team"](https://www.g2.com/survey_responses/keymetric-call-tracking-review-9954328)** **Rating:** 5.0/5.0 stars _— Verified User in Entertainment_ [Read full review](https://www.g2.com/survey_responses/keymetric-call-tracking-review-9954328) #### What Are G2 Users Discussing About KeyMetric Call Tracking? - [What is Marchex call tracking?](https://www.g2.com/discussions/what-is-marchex-call-tracking) - [How does call tracking work?](https://www.g2.com/discussions/keymetric-call-tracking-how-does-call-tracking-work) - 1 comment - [What is inbound call tracking?](https://www.g2.com/discussions/what-is-inbound-call-tracking) - [What is call tracking software?](https://www.g2.com/discussions/what-is-call-tracking-software) - 1 comment ### [Nimbata](https://www.g2.com/products/nimbata/reviews) Nimbata is a call tracking and conversation analytics platform that helps agencies, multi-location businesses, and marketing teams connect marketing to revenue. Serving more than 7,000 brands and agencies worldwide, Nimbata uses Dynamic Number Insertion (DNI) to attribute every phone call and web form submission to the exact source, medium, campaign, ad, keyword, and landing page that drove it. Beyond basic tracking, Nimbata automatically transcribes, summarizes, and scores conversations, revealing caller intent and lead quality without manual review. By pushing this data instantly into Google Ads, GA4, and leading CRMs, you get a complete view of your revenue funnel. As the only platform charging per answered call, not per minute, Nimbata delivers transparent, predictable pricing to help you scale profitably. **Average Rating:** 4.7/5.0 **Total Reviews:** 29 #### How Do G2 Users Rate Nimbata? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.5/10) #### Who Is the Company Behind Nimbata? - **Seller:** [Nimbata](https://www.g2.com/sellers/nimbata) - **Year Founded:** 2013 - **HQ Location:** Boston, US - **Twitter:** @nimbatasocial 126 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e9c3ad05bf07d4e5c8e1fed0f9857a40b5f317903e789e7db57c410602134cea&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnimbata%2F&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Marketing and Advertising - **Company Size:** 93% Small, 7% Medium #### What Do G2 Reviewers Say About Nimbata? _AI-generated summary from verified user reviews_ ##### Pros - Users find Nimbata to be remarkably **easy to use** , enhancing their call tracking and analytics experience seamlessly. - Users value the **easy setup** of Nimbata, which simplifies managing campaigns and enhances call tracking efficiency. - Users appreciate the **excellent analytics** of Nimbata, enabling thorough insights and effective call performance tracking. - Users appreciate the **reliable and easy-to-use call tracking** of Nimbata, enhancing marketing insights and campaign optimization. - Users appreciate the **intuitive interface and powerful analytics** of Nimbata, enhancing their call tracking experience significantly. ##### Cons - Users faced **call connectivity issues** during implementation, though support resolved them quickly and effectively. - Users feel that the **price of Nimbata is expensive** , suggesting it could be more affordable. - Users desire more **flexibility in categorising insights** , feeling limited by the current functionality of Nimbata. #### What Are Recent G2 Reviews of Nimbata? **["Simple to Use, Risk-Free Pay-As-You-Go for Starting Ad Campaigns"](https://www.g2.com/survey_responses/nimbata-review-13241079)** **Rating:** 5.0/5.0 stars _— Valentin M._ [Read full review](https://www.g2.com/survey_responses/nimbata-review-13241079) **["A Powerful and Reliable Call Tracking Solution"](https://www.g2.com/survey_responses/nimbata-review-11781394)** **Rating:** 5.0/5.0 stars _— Daniel M._ [Read full review](https://www.g2.com/survey_responses/nimbata-review-11781394) ### [Batvoice AI](https://www.g2.com/products/batvoice-ai/reviews) Batvoice AI is a tool that allows you to determine a phone call's themes and irritation points in real time, helping companies improve both operational results and customer experience. Our solution is a multi-lingual and multi-sectoral, plug & play AI that lets you transcribe your calls to analyse their content and emotions in real time thanks to deep learning technology. We are a French company founded in 2015, whose entire technology was developed in-house with the ambition of becoming an essential tool for customer relationship management by using the emotional component on top of the pre-existent Speech Analytics techniques. Both Customer Relationship & Executive Managers use Batvoice to increase sales and customer satisfaction, reduce costs by automating compliance and satisfaction scoring and to identify best practices for employee training. #### Who Is the Company Behind Batvoice AI? - **Seller:** [Batvoice AI](https://www.g2.com/sellers/batvoice-ai) - **Year Founded:** 2015 - **HQ Location:** Paris, FR - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6158b843fb82161d621eeef4fc0234cff99d9b18c78c50c5161cc0bc5e738b69&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbatvoice-technologies&secure%5Burl_type%5D=linkedin_company_website) 12 employees on LinkedIn® ### [Bloom AI](https://www.g2.com/products/bloom-ai/reviews) Bloom IA is an AI-powered sales coaching and cloud telephony platform designed to help B2B sales teams improve every customer conversation. The platform automatically records, transcribes and analyzes phone calls to generate personalized coaching, identify objections, summarize conversations, automate CRM updates and provide managers with actionable performance insights. Unlike traditional phone systems, Bloom IA combines business telephony, conversation intelligence and AI coaching in a single platform. Sales representatives spend less time on administrative work while continuously improving their sales skills. Sales managers gain complete visibility into team performance and coaching opportunities. Bloom IA supports English and French teams across North America and integrates easily into existing sales workflows. #### Who Is the Company Behind Bloom AI? - **Seller:** [Bloom](https://www.g2.com/sellers/bloom-2026-07-22) - **Year Founded:** 2024 - **HQ Location:** Montreal, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f6a0df69ee591ec31fbf3d855237f0b2dd84bfdbabc12cdd04179df176354a48&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fbloomai-app&secure%5Burl_type%5D=linkedin_company_website) 2 employees on LinkedIn® ### [Coffee](https://www.g2.com/products/coffee-coffee/reviews) Coffee is the AI-first CRM and Salesforce/HubSpot companion app that keeps your sales team selling. Automate contact creation & activity logging, meeting prep and follow up, and pipeline updates. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Coffee? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) #### Who Is the Company Behind Coffee? - **Seller:** [Coffee](https://www.g2.com/sellers/coffee-c762609a-97ed-4fa2-bcd3-26c63610bee6) - **Year Founded:** 2024 - **HQ Location:** Vancouver, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f9d8376877371227c1b4cc3578473c1942768516b6f23ffec0ad8e5306a7f64&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcoffeecrm%2F&secure%5Burl_type%5D=linkedin_company_website) 228 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Small #### What Do G2 Reviewers Say About Coffee? _AI-generated summary from verified user reviews_ ##### Pros - Users benefit from **automatic data entry** , seamlessly enhancing productivity by integrating with Google Suite for efficient CRM management. - Users value the **automatic data entry** feature of Coffee.ai, enhancing productivity and simplifying CRM management. - Users love the **automation of data entry** , which seamlessly connects with Google Suite and enhances CRM efficiency. - Users appreciate the **automation features** of Coffee, making data entry and follow-ups seamless and efficient. - Users value the **automatic data entry** and AI-generated summaries, streamlining their workflow with Coffee's seamless CRM integration. #### What Are Recent G2 Reviews of Coffee? **["Massive Time Savings and Totally Clean CRM Data with Coffee.ai"](https://www.g2.com/survey_responses/coffee-review-12036517)** **Rating:** 5.0/5.0 stars _— Olivier L._ [Read full review](https://www.g2.com/survey_responses/coffee-review-12036517) ### [Compass](https://www.g2.com/products/chordia-compass/reviews) Compass by Chordia is a conversation intelligence product built on the Customer Thread: a persistent, evidence-based record of every interaction with a customer, woven together across every channel where customer interactions happen. Voice, chat, email, and video all evaluated against the same standard, connected to the same customer. Compass is built for customer experience, frontline operations, sales, compliance, and product organizations that need a full understanding of every customer interaction. It connects to existing CCaaS, CRM, help desk, video conferencing, and VoIP systems including Five9, Nextiva, NiCE, HubSpot, Salesforce, Zoom, Microsoft Teams, Google Meet, RingCentral, and more. Deployment takes days, not months, using prebuilt connectors and requiring no custom data pipelines. One standard for human and AI agents. Compass evaluates AI agents against the same criteria as human agents, so quality and compliance don't drop as teams shift work to automation. Key capabilities: • The Customer Thread as the foundation. Every call, chat, email, and meeting with a customer is woven into one continuous view. See the full arc from first inbound call through onboarding, support, coaching, compliance checks, and renewal, not just the last interaction. • One truth across every channel. A complaint on a call Monday, a support ticket Tuesday, an email Wednesday, all evaluated on the same rubric. A pattern spotted in one channel counts everywhere the customer showed up. • Every finding traces to the exact moment. No blackbox scores. Every insight, coaching cue, and compliance flag points to the specific time in the transcript where it happened. Defensible in a QA calibration, a compliance audit, or a dispute. • Difficulty-adjusted performance scoring. An agent-lift model calculates the outcome expected for each interaction based on its type and difficulty, then measures how much better (or worse) the agent performed compared to that expectation. The same standard applies whether the team is in-house or outsourced (BPO). • Compliance checks that account for timing, not just wording. Every conversation is checked for required disclosures and prohibited language, including whether a required statement was made at the right point in the interaction. • Multilingual support. Compass transcribes conversations in 80+ languages and evaluates them in English, Spanish, and Portuguese in production today, with additional languages added as customer needs require. • Natural-language search with evidence-based answers. Ask questions about a customer, a segment, or a topic in plain language. Compass returns the answer grounded in what was actually said. The same question returns the same answer every time, no exports or queries required. • Coaching tied to a specific moment, not a generic tip. Coaching recommendations reference the exact point in a conversation that prompted them, rather than a standard playbook applied to everyone. Trackable per agent over time. • Surfaces the problem you didn't know you had. Identifies emerging issues from conversation data without preconfigured rules, prioritizes them by business impact, and tracks resolution status over time so findings don't disappear into reports no one revisits. Customer data is not used to train models across customers. Data is encrypted at rest and in transit, with role-based access, SSO, and a full audit trail. #### Who Is the Company Behind Compass? - **Seller:** [Chordia](https://www.g2.com/sellers/chordia) - **Year Founded:** 2023 - **HQ Location:** Arlington, VA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e8f6ec304b4926c60ef7bbcb94fd771c1ff6eeec548abd4fe56eb5fe42791509&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fchordia&secure%5Burl_type%5D=linkedin_company_website) 16 employees on LinkedIn® ### [DeepCall](https://www.g2.com/products/deepcall/reviews) DeepCall is an AI powered cloud contact center & unified communication platform built by Sarv.com to run large-scale, mission-critical customer interactions. It enables enterprises and government institutions to manage inbound and outbound voice and digital channels from a single platform. DeepCall supports cloud telephony, IVR, ACD, voice broadcasting, number masking, hosted numbers, and omnichannel engagement across Voice, SMS, Workspace, AI, Workflow. The platform is designed for extreme scale and reliability, managing 107 million plus calls daily and powering millions of emergency responses across India’s national and state helplines like 112. DeepCall integrates seamlessly with multiple CRM systems through APIs and webhooks, enabling automated workflows and real-time insights. With built-in conversational AI, speech intelligence, and analytics, DeepCall helps organizations improve responsiveness, compliance, and customer experience while maintaining 99.99 percent uptime and enterprise-grade security. #### Who Is the Company Behind DeepCall? - **Seller:** [sarv.com](https://www.g2.com/sellers/sarv-com) - **Year Founded:** 2011 - **HQ Location:** Jaipur, IN - **Twitter:** @SarvOfficial 4,190 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e578a0c4cb31d6c72bb151ce6437a6d8560f48d4cbf44d5b478c9b96d0bb90f3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsarv-com&secure%5Burl_type%5D=linkedin_company_website) 249 employees on LinkedIn® ### [Genvoxa](https://www.g2.com/products/genvoxa/reviews) Genvoxa is an AI-powered insight extractor for user interviews, sales calls, and customer conversations. Paste any transcript and instantly extract objections, feature requests, emotional signals, buying signals, and patterns in under 30 seconds. Free plan available no credit card required. #### Who Is the Company Behind Genvoxa? - **Seller:** [Genvoxa](https://www.g2.com/sellers/genvoxa) - **HQ Location:** N/A - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7886df2ed926834e5eb248c77dcfa8e5c815d3ab1f0fe3132ced0dba45868834&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2FNo-Linkedin-Presence-Added-Intentionally-By-DataOps&secure%5Burl_type%5D=linkedin_company_website) 1 employees on LinkedIn® ### [Jaro](https://www.g2.com/products/jaro/reviews) Jaro is an AI platform that transcribes and analyzes 100% of your call-center conversations - surfacing sales, service, and compliance insights, real-time alerts, dashboards, deep research on whole data options, insights AI and automatic CRM export. No complex integration; connect your call recordings and start immediately. #### Who Is the Company Behind Jaro? - **Seller:** [Jaro Algorithms](https://www.g2.com/sellers/jaro-algorithms) - **HQ Location:** Tel Aviv, IL - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b63e151c9d64f3416a76e763192faa48e94272d65c69a0261d8e1960eb22d25a&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fjaro-ai&secure%5Burl_type%5D=linkedin_company_website) 5 employees on LinkedIn® ### [Leexi](https://www.g2.com/products/leexi/reviews) Never take notes again and increase your productivity with Leexi. Let our AI-Notetaker generate reports of your meetings and calls automatically and securely. Leexi covers everything you can imagine : - Recording, transcription & translation of your meetings - Customized summaries - Next steps to implement based on the meeting - Chapters, follow-up emails & comments - Face-to-face and online meetings (Google Meet, Teams, Zoom & more) - Cover more than 120 languages Using leexi also boosts your productivity : - Save time: save between 20 and 40 minutes per hour of meeting time - Focus on the tasks that matter by eliminating time-consuming tasks - Receive summaries and next steps directly to your mailbox and/or CRM Improve your performance with Leexi : - Analyze your calls using metrics (talk time, silence, etc.) - Identify your team's strengths and weaknesses with scorecards - Optimize your team's strategy with analytics (arguments, objections, etc.) - Receive weekly trend reports in your inbox All of this with the highest levels of security and confidentiality : - GDPR compliance: strict protection of your personal data in line with European standards - ISO 27001: information security management to the highest standards - EU AI ACT: ethical and secure use of artificial intelligence - Customizable access rules: privacy management tailored to your company's needs Thousands businesses all over the world have already placed their trust in us. You can fully focus on your expertise and your interlocutor, leaving Leexi to handle the rest. Whether you are in Recruitment, Sales, Customer Support, or Consulting, Leexi is made for you. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 #### How Do G2 Users Rate Leexi? - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.5/10) #### Who Is the Company Behind Leexi? - **Seller:** [Leexi](https://www.g2.com/sellers/leexi) - **Year Founded:** 2021 - **HQ Location:** Bruxelles, BE - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=973020f66ed1057ff809a85ff676e096a5b5b440058f8ce52762432d26cc621d&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fleexi&secure%5Burl_type%5D=linkedin_company_website) 20 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 100% Medium #### What Do G2 Reviewers Say About Leexi? _AI-generated summary from verified user reviews_ ##### Cons - Users find some features of Leexi **not so intuitive** , leading to a challenging learning curve. - Users find some features of Leexi **not intuitive** , leading to a more challenging user experience. #### What Are Recent G2 Reviews of Leexi? **["A tool in continuos evolution"](https://www.g2.com/survey_responses/leexi-review-11745955)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/leexi-review-11745955) ### [Mitel Phone](https://www.g2.com/products/mitel-phone/reviews) With RevComm's mission of reinventing communication and creating a society where people think of others, we provide top-notch AI-powered, cloud-based IP phone that analyzes & visualizes calls which will help you and your team focus on continuous self-improvement and efficiency. RevComm is user-friendly, with the aim to achieve efficient team and time management. Headquartered in Tokyo, Japan; with its US office located in Long Beach, California. Some well-known brands that RevComm is proudly catering to include SoftBank, Pioneer, Fujitsu, MoneyForward, Rakuten Communications, Blackline, and many others. 2023, RevComm was listed as one of the Top 50 AI companies by Forbes, Sequioa Capital and Meritech Capital and during the previous years received: \*2020, was adopted by Google for Startups Accelerator \*2019, won the B-Dash Camp and TechCrunch Tokyo \*Won prizes in various competitions such as the Japan HR Grand Prize as well as the Tokyo-sponsored world transmission competition. As of date, RevComm has exceeded 40,000 users. Get to know us more, visit https://miitel.com/revcomm-us **Average Rating:** 4.3/5.0 **Total Reviews:** 3 #### How Do G2 Users Rate Mitel Phone? - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.5/10) #### Who Is the Company Behind Mitel Phone? - **Seller:** [RevComm](https://www.g2.com/sellers/revcomm) - **Year Founded:** 2017 - **HQ Location:** Shibuya-ku, JP - **Twitter:** @RevComm\_US 4 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d31247b520961a2d2420c571c462a02df13af8faa458bf0a1bddba32ec8a4205&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frevcomm%2F&secure%5Burl_type%5D=linkedin_company_website) 149 employees on LinkedIn® #### Who Uses This Product? - **Company Size:** 67% Medium, 33% Large #### What Do G2 Reviewers Say About Mitel Phone? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** with Mitel Phones, benefiting from simple configurations and plug-and-play functionality. - Users value the **easy connection** Mitel Phone provides, facilitating seamless communication and availability checking at work. - Users love the **easy setup** of Mitel Phones, benefiting from plug and play configuration even before arrival. ##### Cons - Users face **upgrade issues** due to dependency on companion software, necessitating careful preparation for potential reinstallations. #### What Are Recent G2 Reviews of Mitel Phone? **["Reliable and Easy-to-Use Phone System, Perfect for High-Volume Needs"](https://www.g2.com/survey_responses/mitel-phone-review-12727338)** **Rating:** 5.0/5.0 stars _— Cheryl B._ [Read full review](https://www.g2.com/survey_responses/mitel-phone-review-12727338) **["Great voice software"](https://www.g2.com/survey_responses/mitel-phone-review-12227460)** **Rating:** 4.5/5.0 stars _— Verified User in Construction_ [Read full review](https://www.g2.com/survey_responses/mitel-phone-review-12227460) - [‹ Prev ‹ Prev](/categories/conversation-intelligence/free?order=g2_score&page=5#product-list) - [1](/categories/conversation-intelligence/free?order=g2_score#product-list) - [2](/categories/conversation-intelligence/free?order=g2_score&page=2#product-list) - [3](/categories/conversation-intelligence/free?order=g2_score&page=3#product-list) - [4](/categories/conversation-intelligence/free?order=g2_score&page=4#product-list) - [5](/categories/conversation-intelligence/free?order=g2_score&page=5#product-list) - 6 - [7](/categories/conversation-intelligence/free?order=g2_score&page=7#product-list) - [Next › Next ›](/categories/conversation-intelligence/free?order=g2_score&page=7#product-list) Spotlight Categories [Relational Databases](https://www.g2.com/categories/relational-databases) [Corporate Learning Management Systems](https://www.g2.com/categories/corporate-learning-management-systems) [Live Chat Software](https://www.g2.com/categories/live-chat) [Session Replay Software](https://www.g2.com/categories/session-replay) [Workforce Management Software](https://www.g2.com/categories/workforce-management) Similar Categories - [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools) - [Digital Sales Room](/categories/digital-sales-room) - [Email Tracking](/categories/email-tracking) - [Lead-to-Account Matching and Routing](/categories/lead-to-account-matching-and-routing) - [Outbound Call Tracking](/categories/outbound-call-tracking) - [Sales Coaching](/categories/sales-coaching) - [Sales Enablement](/categories/sales-enablement) - [Sales Engagement](/categories/sales-engagement) - [Salesforce CRM Document Generation](/categories/salesforce-crm-document-generation) - [Sales Performance Management](/categories/sales-performance-management) - [Sales Planning](/categories/sales-planning) - [Sales Training and Onboarding](/categories/sales-training-and-onboarding) [Browse Conversation Intelligence Themes](/categories/conversation-intelligence/themes)