Top Free Conversation Intelligence Software - Page 6

Fullview

Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket. Full context without asking for reproduction steps. Real-time console data - Access live console logs during cobrowsing sessions or while reviewing replays for fast technical troubleshooting. Helpdesk integrations - Start sessions directly from Zendesk, Intercom, Salesforce, and HubSpot tickets. Everything stays in your agents' existing workflow. Privacy controls - Customizable data masking to protect sensitive information. GDPR and SOC 2 compliant infrastructure hosted on AWS (EU or US regions). Fullview is the only platform combining cobrowsing and session replays in one support-focused tool. Most competitors force teams to stitch together separate tools for live assistance and session context. Trusted by companies like Mews, Personio, Apollo, and Michelin. Mews resolves 55% of complex chat queries in-conversation with Fullview, maintaining CSAT above 90%. Built for B2B SaaS, software, and financial services companies that need to reduce diagnosis time on technical and UI-related tickets. The result: faster resolution, fewer touches per ticket, higher CSAT, and agents who spend less time guessing what customers are seeing.

Average Rating: 4.7/5.0

Total Reviews: 16

Heylee

Most customer-facing teams can only manually review about 2% of their conversations. The other 98% every call, WhatsApp thread, and walk-in disappears the moment it ends, taking drop-off reasons, at-risk signals, and coaching moments with it. Heylee closes that gap. It's the AI operating layer that reads and scores 100% of conversations across voice, WhatsApp, CRM, and in-person notes turning raw conversations into structured candidate or customer profiles, ranked drop-reasons, and a prioritized action list your team can run the same week. The platform runs on a 24/7 voice agent screens every inbound enquiry the moment it comes in, asking the questions your best rep would ask and scores every conversation against your own rubric weighted to what actually wins the deal or the candidate and surfaces objections, drop-reasons, and promises made but not kept which gives your team live context and recommended next steps, while automatically updating the CRM so nothing is re-typed by hand. The result: warm leads that were wrongly marked 'not now' get re-surfaced, dropped follow-ups get caught and recovered, and what your best-performing rep does differently gets decoded and taught to the rest of the team all from conversations your team already had, at zero additional spend.

Average Rating: 4.8/5.0

Total Reviews: 2

Insight7

Insight7 is an AI-powered conversational intelligence stack for customer-facing teams. It automatically analyzes every interaction at scale, delivering 100% call coverage for quality assurance and compliance, AI-driven roleplay coaching that builds real skills without manager time, intelligent voice and chat agents that qualify leads and drive customer outcomes, and candidate screening that replaces subjective interviews with objective, behavioral assessments. Leaders use Insight7 to monitor & improve performance, enforce compliance, accelerate rep development, and hire better, turning every conversation into measurable revenue and people outcomes. Trusted by 500+ businesses, with SOC 2 Type II, HIPAA, and GDPR compliance built in.

Average Rating: 4.7/5.0

Total Reviews: 13

Meetric.com

Capture, analyze, and optimize sales meetings easily and effectively with AI to drive revenue and insights. Simply connect with Teams, Zoom or Google Meet, or take it to the next level by leveraging our meeting platform made for sales.

Average Rating: 5.0/5.0

Total Reviews: 2

AudioCodes Meeting Insights

Going far beyond AI meeting note takers, Meeting Insights by AudioCodes is an enterprise-grade solution that automatically records, transcribes, and transforms Microsoft Teams and Zoom sessions into a centralized knowledge hub with intelligence built from all the meetings across the company. This AI-powered platform transforms conversations into searchable summaries, action items, and insights that drive organizational productivity and strategic decision-making. Meeting Insights provides comprehensive meeting analytics, automated action item extraction, speaker identification, and role-based insights tailored for enterprise needs. The platform automatically captures, analyzes, and distributes meeting content across the enterprise, creating a centralized hub of organizational knowledge. Recently recognized as "Best Use of AI" by UC Today and acknowledged by Frost & Sullivan for innovation in meeting intelligence, Meeting Insights delivers enterprise-grade security, GDPR compliance, and seamless integration with existing business systems, making it an essential tool for organizations seeking for a safe and compliant way to transform meeting data into competitive advantage and strategic knowledge assets.

Average Rating: 4.3/5.0

Total Reviews: 3

CallQuants

CallQuants is an AI voice agent and conversation-intelligence platform for sales and support teams. Its humanoid AI agents handle inbound and outbound calls — lead callback and qualification, appointment scheduling, missed-call rescue, renewal and reminder calls — then transcribe, score, and analyze every conversation for sentiment, objections, and buying signals. CallQuants supports 12+ Indian and 30+ global languages, integrates with HubSpot, Salesforce, Zoho, Pipedrive, Twilio, Plivo, Exotel, Zapier, n8n, and WhatsApp, and includes TCPA/TRAI/NDNC-aware compliance controls. Pricing is prepaid and usage-based from $0.10/minute, with a no-card free trial. Operates in the United States and India. A Complete AI Voice Agent Platform.

Average Rating: 4.5/5.0

Total Reviews: 1

Gridspace Contact Center AI

Gridspace makes conversational care readily available by providing superior machine talent to patients, customers, and businesses.

Average Rating: 5.0/5.0

Total Reviews: 1

KeyMetric Call Tracking

Uncover Which Ads & Keywords Make Your Phone Ring Call Tracking + Conversation AI For Businesses, Marketers & Agencies. In today's economic climate, every dollar counts. That's why we've made it our mission to provide powerful call tracking and intelligence without the hefty price tag. No hidden fees, no unnecessary upsells - just straightforward, reliable call analytics that empowers you to maximize your advertising and sales, boost calls and leads, and grow your business.

Average Rating: 4.8/5.0

Total Reviews: 13

Midcall

Midcall is a real-time AI sales coach for B2B teams. It runs as a browser extension alongside Google Meet, Microsoft Teams and Zoom, follows the conversation as it happens, and helps the rep at the exact moment they need it. Most sales tools analyze deals after they are already won or lost. Midcall works while the deal is still on the table. During the call - Contextual coaching cards appear at the right moment, one suggestion at a time, so the rep stays focused on the prospect, never on the tool. Objection handling on demand. When a prospect pushes back, Midcall reads the situation, tells a smokescreen from a real objection, and suggests the line to use. Buying signals surfaced live, so the rep hears the opening and acts on it instead of talking past it. Live qualification tracking on the framework your team already uses (MEDDIC, MEDDPICC, SPICED, BANT, SPIN, Challenger), so no block gets skipped. After the call - A global score out of 100 with a written verdict. Scores per competency (discovery, value selling, objection handling, closing) backed by the exact verbatims behind each score, with concrete advice to reach 100 next time. Objections detected with the response the rep actually gave, talk time measured against a 30 to 45% target, monologues over 60 seconds flagged. For managers - A team view with each rep's progression call after call, and the objection families that come up most often. Coaching that adapts to each rep. A rep who struggles with objections gets more support there than one who already handles them well. Your team keeps its own voice, and everyone raises their level. Fits your stack - Native integrations with HubSpot, Salesforce and Attio. Works alongside Gong, Modjo or Claap. They analyze afterwards, Midcall helps during. Two modes: use the extension directly with live transcription and zero audio retained, or connect it to your recording tool. Built in France, hosted in Europe, GDPR compliant. New reps sell closer to your best reps from their first real calls, and fewer deals are lost to a missed objection or a skipped qualification step.

Average Rating: 5.0/5.0

Total Reviews: 1

Nimbata

Nimbata is a call tracking and conversation analytics platform that helps agencies, multi-location businesses, and marketing teams connect marketing to revenue. Serving more than 7,000 brands and agencies worldwide, Nimbata uses Dynamic Number Insertion (DNI) to attribute every phone call and web form submission to the exact source, medium, campaign, ad, keyword, and landing page that drove it. Beyond basic tracking, Nimbata automatically transcribes, summarizes, and scores conversations, revealing caller intent and lead quality without manual review. By pushing this data instantly into Google Ads, GA4, and leading CRMs, you get a complete view of your revenue funnel. As the only platform charging per answered call, not per minute, Nimbata delivers transparent, predictable pricing to help you scale profitably.

Average Rating: 4.7/5.0

Total Reviews: 30

Rapport

Rapport is an interactive AI avatar platform for role play training, onboarding, and customer engagement. Teams practice real conversations with lifelike avatars that listen and respond in real time. No actors, video shoots, or canned clips. The technology comes from Speech Graphics, the Edinburgh company behind facial animation in major video games and films. Rapport brings that same animation quality to live practice sessions, with real-time responses in every conversation. What you see is a genuine interaction, not stitched video. Sales teams use Rapport to rehearse objection handling, discovery calls, and negotiation against avatars that push back like real buyers. L&D teams build role play programs that develop measurable skills instead of checking a training box. Organizations also use Rapport to create interactive avatar experiences for events, websites, and product demos. Anyone can build an avatar without a video crew or technical skills. After each session, reps get instant feedback and managers see readiness and skill gaps across the team, not just quiz scores. Reps can practice as often as they want in a judgment-free environment. Training runs in a browser, supports multiple languages, and delivers the same experience across every region. Since acquiring Aquifer Motion in 2025, the platform also includes full-body capture and virtual camera tools. More than 610,000 role plays have been run on Rapport. Customers include Qualcomm, NBC, KDDI, NEC, Boise State University, and the University of Edinburgh, across healthcare, retail, finance, tech, and higher education.

Average Rating: 4.6/5.0

Total Reviews: 6

Teneks

Teneks is an AI-powered call recording and sales insights platform built for B2B sales teams. Founded in 2026 and based in Tallinn, Estonia, Teneks helps sales organizations across the Nordics and Baltics close more deals through intelligent conversation analytics. The platform automatically records, transcribes, and analyzes sales calls, providing real-time coaching insights, AI-generated call summaries, and performance dashboards. Key features include automatic call transcription, conversation analytics with keyword and sentiment tracking, customizable performance dashboards, CRM integration, and team coaching tools. Teneks solves a critical challenge for sales leaders: gaining visibility into what happens on sales calls without manually reviewing hours of recordings. By surfacing the moments that matter — objections, competitor mentions, pricing discussions — Teneks empowers managers to coach more effectively and helps reps replicate winning behaviors across the team.

Average Rating: 5.0/5.0

Total Reviews: 1

VoxIntel AI

VoxIntel: Real-Time AI Sales Call Coaching for B2B Teams VoxIntel is an AI-powered sales coaching platform that joins your team's live sales calls — on Zoom, Microsoft Teams, or Google Meet — and delivers real-time guidance while the conversation is still happening. Instead of waiting for a post-call scorecard or a manager's review days later, reps get coached in the moment, when it can actually change the outcome of the deal. How It Works VoxIntel listens to live sales conversations and applies proven B2B sales methodologies — MEDDIC, MEDDPICC, and SPICED — to track how well a call is covering the fundamentals that predict whether a deal will close. It flags missed discovery questions, weak qualification signals, unaddressed pain points, and stalled next-step commitments as they happen, giving reps a live prompt to course-correct instead of a retrospective note they can't act on. Built for Growing Sales Teams VoxIntel is purpose-built for 10–25 seat B2B sales teams — the stage where a company has outgrown ad hoc call reviews but isn't ready for (or interested in) enterprise-tier conversation intelligence pricing. Sales leaders get consistent framework-driven coaching across every rep on the team without hiring a dedicated enablement function or requiring managers to shadow every call. Why Teams Choose VoxIntel Over Legacy Call Intelligence Platforms Most conversation intelligence tools were built for large enterprise revenue orgs, with pricing and complexity to match. VoxIntel delivers the coaching value of platforms like Gong at a fraction of the cost, with a setup that a 10-person sales team can be running in a day, not a quarter. Key differentiators: Real-time, not retrospective. Coaching happens live, during the call — not in a summary emailed out afterward. Framework-native. MEDDIC, MEDDPICC, and SPICED are built into the core scoring logic, not bolted on as an afterthought. Fast, lightweight onboarding. A simple setup flow gets teams live quickly, with no lengthy implementation cycle. Transparent, accessible pricing. Priced per seat, with volume and annual prepay discounts, so growing teams don't pay enterprise rates for enterprise features they don't need yet. Try before you commit. A free one-week trial lets teams validate impact on real calls before purchasing. Who It's For Sales leaders at 10–25 rep B2B teams who want consistent, methodology-driven coaching across the whole team Sales enablement managers looking to scale coaching without scaling headcount Founders and RevOps leaders who need call intelligence but are priced out of, or overserved by, legacy enterprise platforms Teams standardizing on a specific sales methodology (MEDDIC, MEDDPICC, or SPICED) who want their tools to reinforce it, not fight it Key Features Live in-call coaching prompts during Zoom, Teams, and Google Meet calls Automatic scoring against MEDDIC, MEDDPICC, and SPICED frameworks Discovery and qualification gap detection in real time Simple, fast onboarding with minimal setup overhead Per-seat pricing with volume (10+ seats) and annual prepay discounts One-week free trial The Bottom Line VoxIntel brings enterprise-grade sales coaching to teams that legacy platforms have priced out or overbuilt for. If your team runs on MEDDIC, MEDDPICC, or SPICED and you want every rep coached like your best rep — live, on every call — VoxIntel is built for exactly that.

Average Rating: 4.5/5.0

Total Reviews: 1

Zapbuild Call Auditing

AI Call Auditing Dashboard that gives a complete view of call performance, QA scores, compliance, customer sentiment, intent, agent performance, critical alerts, and coaching insights in one place.

Average Rating: 5.0/5.0

Total Reviews: 1

Batvoice AI

Batvoice AI is a tool that allows you to determine a phone call's themes and irritation points in real time, helping companies improve both operational results and customer experience. Our solution is a multi-lingual and multi-sectoral, plug & play AI that lets you transcribe your calls to analyse their content and emotions in real time thanks to deep learning technology. We are a French company founded in 2015, whose entire technology was developed in-house with the ambition of becoming an essential tool for customer relationship management by using the emotional component on top of the pre-existent Speech Analytics techniques. Both Customer Relationship & Executive Managers use Batvoice to increase sales and customer satisfaction, reduce costs by automating compliance and satisfaction scoring and to identify best practices for employee training.