Top Free Conversation Intelligence Software - Page 3

How Many Conversation Intelligence Software Products Does G2 Track?

Total Products under this Category: 250

Category Stats (Sep 2026)

  • Average Rating: 4.63/5 The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: Heylee (+5.56%) - Among all products in this category, Heylee recorded the largest rating increase compared to last month

Last updated: September 01, 2026

How Does G2 Rank Conversation Intelligence Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 124,700+ Authentic Reviews
  • 250+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Conversation Intelligence Software

G2 Grid® for Conversation Intelligence Software plotting products by satisfaction and market presence

Highlighted products: Gong, Fathom, HubSpot Sales Hub, Agentforce Sales (formerly Salesforce Sales Cloud), GTM Studio - Powered by ZoomInfo, Talkdesk, Substrata, and Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=nooks)

Proshort

Proshort (https://proshort.ai/) is a contextual rep empowerment platform designed to supercoach your sales team using the behaviors of your best performers. Instead of relying on generic training or static playbooks, Proshort uses AI to analyze your sales calls, emails, CRM notes, and workflows to identify what’s actually working in your organization. It then delivers these winning behaviors directly to reps through personalized views, short video learning, and AI-driven playbooks. This means reps don’t just learn more they learn what works for your buyers, your product, and your sales motion. For managers, Proshort brings clarity to what drives performance. It highlights how top reps operate, what’s really happening inside deals, and where targeted coaching can have the biggest impact. Proshort isn’t another LMS or call recorder. It’s a supercoach that helps you scale the impact of your best reps and systematically raise the bar for everyone else.

Average Rating: 4.6/5.0

Total Reviews: 62

How Do G2 Users Rate Proshort?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.8/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.9/10 (Category avg: 8.7/10)

Who Is the Company Behind Proshort?

  • Seller: Proshort
  • Company Website:
  • Year Founded: 2022
  • HQ Location: Cupertino, US
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Information Technology and Services
  • Company Size: 77% Medium, 19% Small

What Do G2 Reviewers Say About Proshort?

AI-generated summary from verified user reviews

Pros
  • Users value the AI-driven summaries of Proshort, enabling effective customer engagement and proactive sales strategies.
  • Users value the ease of use of Proshort, enhancing focus during meetings without the hassle of note-taking.
  • Users appreciate the AI-driven insights and automation provided by Proshort, enhancing focus and efficiency in sales meetings.
  • Users praise Proshort for its exceptional accuracy in capturing and summarizing customer conversations effectively.
  • Users value the call recording feature for enhancing coaching and improving sales call strategies effectively.
Cons
  • Users find the limited customization options for reporting dashboards a drawback, affecting their ability to tailor insights effectively.
  • Users experience call issues with Proshort, such as inability to join meetings and limited recording times.
  • Users note the limited features of Proshort, citing integrations and language support as key shortcomings.
  • Users often find that the summary quality can be inaccurate and lacking in detail for complex conversations.
  • Users face accuracy issues with Proshort's analysis, leading to misrepresentation of call quality and context.

What Are Recent G2 Reviews of Proshort?

Prodigal

Prodigal builds agentic AI for consumer finance. proAgent, our voice and chat agent, runs borrower conversations across originations, servicing, and collections: right-party contact, disclosures, negotiation, and payment capture. Compliance is enforced in code rather than a prompt, so FDCPA and Reg F rules hold on every call and every spoken amount is validated first. Trained on 400 million consumer finance calls. Prodigal is headquartered in Mountain View, California, and our global team is on a mission to build the intelligence layer that powers consumer finance. With the backing of domain experts, technology leaders, and top investors, including Accel, Menlo Ventures, and Y-Combinator, we are pushing agentic AI deeper into consumer finance than anyone in the category.

Average Rating: 4.9/5.0

Total Reviews: 55

How Do G2 Users Rate Prodigal?

  • Has the product been a good partner in doing business?: 9.7/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.9/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Prodigal?

  • Seller: Prodigal
  • Year Founded: 2018
  • HQ Location: Mountain View, US
  • Twitter: @ProdigalTech
    301 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    100 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services, Consumer Services
  • Company Size: 64% Medium, 20% Small

What Do G2 Reviewers Say About Prodigal?

AI-generated summary from verified user reviews

Pros
  • Users value Prodigal for its exceptional accuracy, enhancing productivity and minimizing errors in communication effectively.
  • Users praise Agent Management in Prodigal for enhancing productivity and ensuring accurate, streamlined communication processing.
  • Users value Prodigal for its impressive accuracy and efficient setup, significantly enhancing productivity with streamlined data input.
  • Users value the ease of use of Prodigal, enabling quick setup and smooth workflow integration without hassles.
  • Users commend the easy setup of Prodigal, enabling immediate use without any downtime for seamless calling.
Cons
  • Users often face accuracy issues with Prodigal, needing to verify added content before use.
  • Users find that Prodigal has significant inaccuracy issues, requiring careful verification of generated content before use.
  • Users find that Prodigal sometimes generates excessive content, necessitating careful verification for accurate results.

What Are Recent G2 Reviews of Prodigal?

What Are G2 Users Discussing About Prodigal?

MaestroQA

MaestroQA is an AI-powered conversation analytics platform that helps leaders uncover insights and scale quality across calls, chats, emails, bots, surveys, and more. "We started as a Contact Center QA company that powers human-QA workflows in 2017. The arrival of LLMs transformed the potential to turn the conversation data in our platform into structured data. As a result, CEOs and their leadership teams' eyes opened to the potential for insights from conversation data to drive strategic priorities. This opened the window of not only helping QA teams analyze conversations but also every person in a company. It required our product to transform from a workflow solution to a data platform - and our experience working with 500+ Quality Teams, their tech stacks, and their use cases was mission-critical to how we designed our platform to work for small and large teams - and folks both within and outside the Contact Center. We are building the #1 place to analyze conversation data." -Vasu Prathipati, CEO at Maestro

Average Rating: 4.8/5.0

Total Reviews: 312

How Do G2 Users Rate MaestroQA?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 6.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.2/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind MaestroQA?

  • Seller: MaestroQA
  • Company Website:
  • Year Founded: 2013
  • HQ Location: New York
  • Twitter: @MaestroQA
    801 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    30 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Quality Analyst, Teammate
  • Top Industries: Consumer Services, Computer Software
  • Company Size: 54% Medium, 29% Large

What Do G2 Reviewers Say About MaestroQA?

AI-generated summary from verified user reviews

Pros
  • Users appreciate the ease of use of MaestroQA, enabling quick onboarding and fast test case creation and execution.
  • Users value the robust scoring system of MaestroQA, enhancing coaching and evaluation processes for agents.
  • Users value the effective coaching capabilities of MaestroQA, transforming reviews into valuable feedback for agent improvement.
  • Users value the responsive coaching support from MaestroQA, enhancing the effectiveness of agent training and development.
  • Users find MaestroQA extremely helpful, providing clear insights into improvement areas and coaching needs.
Cons
  • Users find usability issues with locating admin settings and accessing older ticket information efficiently in MaestroQA.
  • Users find the missing features in MaestroQA, such as Gong integration and screen recording, quite limiting.
  • Users find the complexity of implementation in MaestroQA challenging, requiring significant upfront effort and careful planning.
  • Users find the steep learning curve challenging, requiring significant effort to fully utilize MaestroQA's capabilities.
  • Users experience integration issues and cumbersome admin settings that require extra steps, making the process less intuitive.

What Are Recent G2 Reviews of MaestroQA?

What Are G2 Users Discussing About MaestroQA?

Zipteams

Intelligent meeting rooms designed for inside sales and customer success teams that provide real-time customer context, insights, and recommendations to make the customer meetings more engaging and fruitful.

Average Rating: 4.7/5.0

Total Reviews: 194

How Do G2 Users Rate Zipteams?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Zipteams?

Who Uses This Product?

  • Who Uses This: Inside Sales Manager, Exam Counselor
  • Top Industries: Education Management, E-Learning
  • Company Size: 63% Medium, 22% Large

What Do G2 Reviewers Say About Zipteams?

AI-generated summary from verified user reviews

Pros
  • Users find the call management analysis feature highly useful for improving their pitching and call quality.
  • Users appreciate the insightful call analysis provided by Zipteams, which aids in improving their pitching strategies.
  • Users find Zipteams to be very helpful for connecting with students and improving communication skills effectively.
  • Users value the call recording feature of Zipteams for its detailed insights and AI analysis of calls.
  • Users value the accuracy of insights from Zipteams, enhancing understanding and improving performance through detailed reviews.
Cons
  • Users experience call issues, including automatic disconnections and glitches, affecting overall communication quality.
  • Users report accuracy issues with Zipteams, including misinterpretation of conversations and failure to recognize local languages.
  • Users report frequent inaccuracy issues with Zipteams, leading to misinterpretations and incorrect data recognition.
  • Users face recording issues with Zipteams, including missed words and sudden call disconnections, impacting conversation quality.
  • Users report software bugs causing glitches, automatic disconnections, and connectivity issues that hinder performance.

What Are Recent G2 Reviews of Zipteams?

Rippit

Launch Agent Apps on Your Customer Conversations Rippit connects to your support, chat, and voice platforms to pull in all of your customer conversations and analyze 100% of them—not a sample or summary. Ask questions in plain English, and Rippit reads every relevant conversation to provide answers backed by your customers' own words. For example: "Why did CSAT drop in chat last week?" "What percentage of our tickets are avoidable, and what's causing them?" "Which accounts are showing frustration or comparing us to competitors?" Rippit also lets you deploy AI agents on your conversation data. Describe a complex task in plain English, and the agent runs it autonomously on an ongoing basis—flagging churn risk before renewal, tagging every conversation against your taxonomy, tracking the product gaps driving preventable volume, and reporting on them weekly. Key Features One-click integrations with the tools where your conversations already live. Generous free tier with no credit card required to try. Every conversation analyzed in full—100% of your data. Ask any question in plain English and get answers backed by verbatim customer quotes. Deploy AI agents in plain English to perform complex, long-running autonomous tasks on your conversations. Automatically surface themes, root causes, and churn signals as new conversations come in. Use Rippit directly inside Claude, ChatGPT, and other LLMs. Connect MCP servers to bring help articles and other context into your analysis. This should render much more cleanly in that G2 field because it relies only on paragraph breaks, rather than bullet formatting that G2 may strip or mangle.

Average Rating: 4.6/5.0

Total Reviews: 25

How Do G2 Users Rate Rippit?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Customer Scoring: 10.0/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind Rippit?

  • Seller: Rippit
  • Company Website:
  • Year Founded: 2026
  • HQ Location: N/A
  • LinkedIn® Page: www.linkedin.com
    56 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Financial Services
  • Company Size: 80% Medium, 8% Small

What Are Recent G2 Reviews of Rippit?

Relate

Relate is an AI meeting intelligence and trust analytics platform that helps individuals and teams measure, understand, and improve the quality of their communication. It analyzes real meeting interactions using the proven Trusted Advisor Associates Trust Equation—a framework that defines trust through four measurable components: credibility, reliability, intimacy, and self-orientation. Each factor is assessed through over 50 behavioral sub-factors, providing a comprehensive and objective view of how trust is built and maintained across conversations. Relate is designed for professionals and teams who depend on effective communication and strong relationships to achieve results—such as sales teams, customer success managers, people leaders, and coaches. By translating complex interpersonal dynamics into measurable data, the platform helps users identify patterns, track progress, and strengthen performance across meetings and relationships. Each meeting is automatically processed to generate a Relate Trust Index Score and a detailed report highlighting strengths, growth areas, and next-step recommendations. Over time, users gain a personalized dashboard that visualizes trends, top-performing meetings, and communication growth. Relate integrates seamlessly with major meeting platforms to ensure continuous, privacy-first analysis without workflow disruption. Key capabilities include: Trust analytics: Quantifies the four drives of trust across 50+ sub-factors for precise, data-driven insight. Post-meeting reports: Provides trust scorecards and action items summarizing key outcomes and improvement areas. Personal dashboards: Tracks trust-building progress, highlights best meetings, and surfaces behavioral trends. On-demand AI coaching: Ask Sandi, Relate’s AI meeting coach, for personalized advice, context-specific guidance, and continuous support between meetings. Team benchmarking: Aggregates insights for leaders and coaches to identify strengths and guide targeted development. Secure integrations: Connects with Zoom, Microsoft Teams, and Google Meet with enterprise-grade data protection. Relate gives organizations an evidence-based way to understand how communication drives trust, alignment, and performance in the modern workplace.

Average Rating: 4.7/5.0

Total Reviews: 21

How Do G2 Users Rate Relate?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.5/10)

Who Is the Company Behind Relate?

Who Uses This Product?

  • Company Size: 71% Small, 24% Medium

What Are Recent G2 Reviews of Relate?

Kixie PowerCall & SMS

Kixie is a cutting-edge AI revenue communications platform designed to supercharge your team’s calling and texting capabilities. Kixie leverages AI and automation to streamline outreach, maximize efficiency, and drive real revenue growth — all while keeping the human element in every conversation. Seamless CRM Integration: Kixie integrates natively with all major CRMs; including HubSpot, Pipedrive, Salesforce, HighLevel, Zoho, and many more; with effortless setup in seconds. Its intuitive design and powerful features help revenue teams boost efficiency, close deals faster, and scale communication effortlessly—all from a single platform. Outbound Sales: Connect with More Leads, Faster Kixie empowers Business Development and Outbound Sales teams with tools designed to increase connection rates by up to 400%. With features like: ✔️ AI-Powered Local Presence Dialing to reach prospects with a familiar area code ✔️ Multi-Line PowerDialer with AI Human Voice Detection for smarter calling ✔️ Spam Risk Mitigation to improve answer rates Your team can focus on what matters—closing more deals. Marketing Teams: Convert More Leads, Automatically Speed-to-lead is everything. With automated calling and texting, Kixie ensures your marketing team engages leads instantly and nurtures them at scale. Personalize outreach without losing efficiency—so your team can focus on driving conversions, not manual follow-ups. Inbound Sales & Customer Success: Handle More Calls with Less Effort Managing high inbound call volumes? Kixie makes it easy to stay organized, responsive, and efficient with: 📞 CRM-Based Call Routing to connect customers with the right rep 📩 Group SMS Inboxes & Automated Responses for streamlined communication 📊 Call Queues to keep inbound leads engaged With Kixie, your Inbound Sales & CS teams can triple productivity while maintaining a personal touch. RevOps & Leadership: Optimize, Coach, and Scale Sales leaders get real-time insights to track performance and optimize strategy. With AI-driven Conversation Intelligence, call analytics, and live coaching tools, Kixie gives managers everything they need to build high-performing teams and drive revenue growth. 🚀 Ready to supercharge your team’s outreach? Experience the power of Kixie and try our advanced calling and texting system for free today.

Average Rating: 4.8/5.0

Total Reviews: 853

How Do G2 Users Rate Kixie PowerCall & SMS?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.4/10 (Category avg: 8.7/10)

Who Is the Company Behind Kixie PowerCall & SMS?

  • Seller: Kixie
  • Company Website:
  • Year Founded: 2013
  • HQ Location: Los Angeles, CA
  • LinkedIn® Page: www.linkedin.com
    65 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Financial Services, Marketing and Advertising
  • Company Size: 83% Small, 16% Medium

What Do G2 Reviewers Say About Kixie PowerCall & SMS?

AI-generated summary from verified user reviews

Pros
  • Users find Kixie PowerCall & SMS to be remarkably easy to use, enhancing productivity with seamless CRM integration and fast dialing.
  • Users highlight the helpful support from Kixie's team, ensuring prompt assistance and enhancing the overall experience.
  • Users praise Kixie for its excellent customer support, noting prompt responses and helpful assistance from the team.
  • Users highlight the time-saving features of Kixie, enabling rapid dialing and efficient follow-ups without hassle.
  • Users highlight the automation capabilities of Kixie PowerCall & SMS, boosting efficiency and streamlining communication effortlessly.
Cons
  • Users find the call issues frustrating due to limited functionality and lack of detailed call oversight.
  • Users experience number issues with Kixie, such as missing call histories and occasional call registration problems.
  • Users report issues with contact management inefficiencies, such as syncing delays and limited call history visibility.
  • Users note a lack of missed features like ringless voicemail and customizable reporting, impacting user experience.
  • Users experience connection issues that disrupt functionality, though most are resolved promptly after a reset.

What Are Recent G2 Reviews of Kixie PowerCall & SMS?

What Are G2 Users Discussing About Kixie PowerCall & SMS?

JustCall

JustCall is the only AI-powered business communication platform that brings calls, texts, email, and WhatsApp together in one place. It helps customer-facing teams work more efficiently, respond faster, and connect better with prospects and customers. 6,000+ businesses worldwide use JustCall to: - Manage all customer conversations from a single platform - Automate routine tasks and workflows - Get real-time AI insights to improve conversations - Ensure 24/7 coverage with inbound AI Voice Agents (outbound support coming soon) Key features: - Calling: Global phone numbers, inbound/outbound calling, smart routing, auto/predictive/power dialers - Messaging: SMS & MMS, workflows, bots, shared WhatsApp inbox, multi-level IVR, shared email inbox - AI tools: Real-time agent assist, AI coaching, sentiment analysis, call scoring, live monitoring, SMS Copilot, inbound AI Voice Agent - Integrations & collaboration: 100+ CRM integrations, collaborative team workspace

Average Rating: 4.3/5.0

Total Reviews: 2,364

How Do G2 Users Rate JustCall?

  • Has the product been a good partner in doing business?: 8.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.1/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.4/10 (Category avg: 8.7/10)

Who Is the Company Behind JustCall?

  • Seller: Saas Labs
  • Company Website:
  • Year Founded: 2016
  • HQ Location: Palo Alto, California
  • Twitter: @saas_labs
    319 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    416 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: CEO, Account Executive
  • Top Industries: Computer Software, Financial Services
  • Company Size: 59% Small, 31% Medium

What Do G2 Reviewers Say About JustCall?

AI-generated summary from verified user reviews

Pros
  • Users commend the ease of use of JustCall, noting its simple setup and user-friendly interface.
  • Users appreciate the comprehensive capabilities of JustCall, enhancing customer communications and improving sales conversions significantly.
  • Users highly value the comprehensive capabilities of JustCall, enhancing customer communications and boosting sales efficiency.
  • Users value the seamless call experience of JustCall, enhancing productivity and enabling efficient call management.
  • Users highly value the comprehensive calling features of JustCall, enhancing customer communications and boosting sales efficiency.
Cons
  • Users experience call issues with JustCall, including missed calls and delays that disrupt communication effectiveness.
  • Users report issues with call visibility, often hearing calls that don't appear on their JustCall interface.
  • Users experience connection issues with JustCall, often unable to see incoming calls despite hearing them.
  • Users experience poor call quality, with issues like call drops and missed calls affecting communication significantly.
  • Users often face slow loading issues with JustCall, experiencing significant lag during calls and app performance.

What Are Recent G2 Reviews of JustCall?

Enthu.ai

Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, monitoring agent calls to assess performance, identify coaching opportunities, and enhance overall service quality. The platform is primarily aimed at call center managers, directors of operations, sales leaders, CXOs, and quality management teams. Enthu.AI automates call auditing and provides actionable insights, helping organizations streamline their QA processes. This leads to higher productivity, better customer experiences, and ultimately, improved revenue. For More Visit: https://enthu.ai/ https://www.youtube.com/@enthu_ai https://www.linkedin.com/company/enthuai

Average Rating: 4.9/5.0

Total Reviews: 42

How Do G2 Users Rate Enthu.ai?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.0/10 (Category avg: 8.6/10)
  • Customer Scoring: 9.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 9.5/10 (Category avg: 8.7/10)

Who Is the Company Behind Enthu.ai?

  • Seller: Enthuworks
  • Year Founded: 2021
  • HQ Location: Delaware, US
  • Twitter: @enthuAI
    47 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    12 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Computer Software, Marketing and Advertising
  • Company Size: 52% Small, 48% Medium

What Do G2 Reviewers Say About Enthu.ai?

AI-generated summary from verified user reviews

Pros
  • Users value the high accuracy of Enthu.ai, significantly enhancing call insights and operational efficiency.
  • Users find Enthu.ai's efficient call processing and insights instrumental in enhancing customer interactions and team performance.
  • Users praise Enthu.ai for its seamless voice-to-text conversion, enhancing operations and providing valuable insights into interactions.
  • Users find that Enthu.ai offers high-quality call processing, greatly enhancing efficiency and insight into customer interactions.
  • Users value the data management capabilities of Enthu.ai, enhancing insights and efficiency in handling customer interactions.
Cons
  • Users note the limitations of manual call uploads, impacting efficiency and AI processing capabilities.
  • Users face challenges with call upload limitations in Enthu.ai, affecting the efficiency of the AI processing logic.
  • Users face call limitations due to the manual upload approach, hindering efficient processing of AI logic.
  • Users note the language limitations that hinder the effectiveness of Enthu.ai's AI processing capabilities.

What Are Recent G2 Reviews of Enthu.ai?

What Are G2 Users Discussing About Enthu.ai?

Dialpad Support

Dialpad Support is an AI-native contact center solution that brings real-time AI insights, automation, and coaching into a single system so agents and supervisors have the context they need, when they need it. Dialpad Support modernizes inbound contact centers with real-time transcription, AI summaries, and action items that keep agents focused on the conversation instead of note-taking. Supervisors can coach and monitor teams with live sentiment tracking and automated quality management. Dialpad also offers an outbound solution that guides sales reps with real-time AI coaching, automation, and insights, so both inbound and outbound can run on the same platform. On the Dialpad platform, AI Agents are available for both voice and digital interactions, working alongside your team to handle routine inquiries and free up agents for more complex conversations. With Dialpad, you can: - Provide real-time agent assists - Coach and monitor teams with live sentiment and automated quality management - Use AI Agents across voice and digital channels to support customers around the clock - Turn conversations into intelligence that helps your team know your customer and make informed decisions

Average Rating: 4.4/5.0

Total Reviews: 684

How Do G2 Users Rate Dialpad Support?

  • Has the product been a good partner in doing business?: 9.0/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.4/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.8/10 (Category avg: 8.7/10)

Who Is the Company Behind Dialpad Support?

  • Seller: Dialpad
  • Company Website:
  • Year Founded: 2011
  • HQ Location: San Ramon, California
  • Twitter: @DialpadHQ
    60 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    1,503 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Account Manager, Customer Service Rep
  • Top Industries: Financial Services, Consumer Services
  • Company Size: 44% Medium, 31% Small

What Do G2 Reviewers Say About Dialpad Support?

AI-generated summary from verified user reviews

Pros
  • Users find Dialpad Support extremely helpful with effective resources, coaching, and a user-friendly interface for seamless operations.
  • Users appreciate the ease of use of Dialpad Support, finding navigation and support requests simple and efficient.
  • Users appreciate the responsive customer support of Dialpad, highlighting quick resolutions and effective communication.
  • Users value the time-saving transcription and CRM integration features of Dialpad Support, enhancing productivity in client interactions.
  • Users value the comprehensive call recording and transcription features of Dialpad Support, enhancing team training and efficiency.
Cons
  • Users find poor customer support frustrating and time-consuming, often facing delays and unresolved issues with Dialpad.
  • Users experience call connection delays and find reporting to be uninformative and app usage awkward for call reviews.
  • Users experience dialer issues like delays and unupdated queues, impacting functionality and reporting in Dialpad Support.
  • Users experience frustrating long wait times for support responses, particularly during peak hours, impacting their ability to resolve issues quickly.
  • Users express frustration over delayed support, feeling that immediate assistance is often unavailable when needed most.

What Are Recent G2 Reviews of Dialpad Support?

What Are G2 Users Discussing About Dialpad Support?

CTM

CTM helps businesses turn everyday conversations into growth. Trusted by more than 100,000 users worldwide, including leading brands like Tinuiti, Morgan & Morgan, Tutor Doctor, and ServiceMaster, CTM connects marketing performance to revenue outcomes, giving teams the clarity to see which campaigns drive conversions and the insight to optimize every customer touchpoint. The result: more efficient lead handling, higher conversion rates, and improved ROI. Powered by rich conversation analytics, CTM unifies fragmented call, text, chat, and form interactions into a single, actionable view of customer behavior. With deep integrations across leading marketing, advertising, and CRM platforms—and partnership opportunities for agencies, affiliates, and technology providers—CTM makes it simple to align data, teams, and results. Guided by our purpose to create a better human experience through technology, CTM empowers businesses to make every conversation count.

Average Rating: 4.5/5.0

Total Reviews: 727

How Do G2 Users Rate CTM?

  • Has the product been a good partner in doing business?: 9.2/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.7/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.8/10 (Category avg: 8.7/10)

Who Is the Company Behind CTM?

  • Seller: CTM
  • Company Website:
  • Year Founded: 2009
  • HQ Location: 231 Najoles Rd Suite 500, Millersville, MD 21108
  • LinkedIn® Page: www.linkedin.com
    127 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Owner, President
  • Top Industries: Marketing and Advertising, Internet
  • Company Size: 65% Small, 30% Medium

What Do G2 Reviewers Say About CTM?

AI-generated summary from verified user reviews

Pros
  • Users value the responsive customer support of CTM, which is always quick to assist and resolve issues.
  • Users value the ease of use of CTM, appreciating its intuitive interface and strong support resources.
  • Users value the extensive features and excellent customer support of CTM, enhancing day-to-day operations and training.
  • Users benefit from accurate call tracking with CTM, providing valuable insights to optimize marketing strategies and enhance training.
  • Users highlight the user-friendly interface and effective customer support, enhancing their overall experience with CTM.
Cons
  • Users find the learning curve steep, making it difficult to utilize the full potential of CTM effectively.
  • Users find the complexity overwhelming due to extensive options and advanced features that are difficult to navigate.
  • Users find difficult navigation in CallTrackingMetrics, particularly for new users, complicating their experience while accessing features.
  • Users find the steep learning curve of CTM challenging, making initial setup and integration difficult.
  • Users face challenges due to the missing functionality of preset templates and limited global number availability on CTM.

What Are Recent G2 Reviews of CTM?

What Are G2 Users Discussing About CTM?

Kickscale

Kickscale's AI Sales Coaching platform captures critical insights from customer conversations, enabling sales professionals with comprehensive meeting analytics, individualised coaching, and automated call administration. Increase your operational efficiency and win rates, and gain in-depth understanding of your sales call from 1,000+ data points per meeting that will help you understand your ICP. Listen to the voice of the customer and eliminate the guessing game. Simply ask the AI.

Average Rating: 4.9/5.0

Total Reviews: 45

How Do G2 Users Rate Kickscale?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 9.2/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.4/10 (Category avg: 8.5/10)
  • AI Text Summarization: 8.6/10 (Category avg: 8.7/10)

Who Is the Company Behind Kickscale?

  • Seller: Kickscale
  • HQ Location: Vienna
  • Twitter: @Kickscale
    14 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    29 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Sales Manager
  • Top Industries: Computer Software, Leisure, Travel & Tourism
  • Company Size: 64% Medium, 36% Small

What Do G2 Reviewers Say About Kickscale?

AI-generated summary from verified user reviews

Pros
  • Users find Kickscale to be a huge time-saver, streamlining communication and reducing post-meeting admin significantly.
  • Users love the automation features of Kickscale, enhancing focus and efficiency in daily tasks and meetings.
  • Users value the accuracy of Kickscale's summaries and insights, greatly enhancing their productivity and focus during meetings.
  • Users love the ease of use of Kickscale, enhancing productivity and simplifying complex processes with its intuitive design.
  • Users find Kickscale to be a daily essential, streamlining calls with effortless recording and summarization.
Cons
  • Users note that AI-generated follow-ups can feel generic and robotic, requiring personal adjustments for better impact.
  • Users note significant language issues with Kickscale, especially in non-English languages like French and Italian.
  • Users face AI inaccuracies with Kickscale, particularly in understanding languages like Italian compared to English.
  • Users find the complexity of Kickscale challenging, requiring time to master its extensive features effectively.
  • Users find the difficult learning curve of Kickscale can hinder their ability to maximize its features effectively.

What Are Recent G2 Reviews of Kickscale?

diio

diio is an AI-powered sales assistant built to help modern sales teams decide sooner and act at the right time, across virtual meetings, phone calls, in-person meetings, and WhatsApp, LinkedIn or Intercom conversations. By automatically capturing, analyzing, and interpreting every conversation, diio turns each call, video, and message into a clear next action, logged straight to your CRM, with no manual data entry. With diio you can get: Next Best Move: Get a clear next action after every conversation: what to send, to whom, and by when, while there's still time to change the outcome. Automated Tasks: Instantly generates meeting summaries, follow-up emails, and keeps your CRM updated with no manual input needed. Commitment Tracking: Detects and reminds you of every promise or next step, with an owner and a deadline, so nothing falls through the cracks. WhatsApp Analysis: Analyze sales conversations over WhatsApp to capture key commitments and enrich CRM records. Pre-Call Intelligence: Provides pre-meeting reports and best-practice suggestions based on past performance. Video + Transcript Navigation: Easily browse recorded meetings with AI-enhanced transcripts to review every detail. Ask Me Anything (AMA): Use our AI chatbot to ask anything about a meeting's key points, objections, outcomes, and more. Coaching Signals: Surfaces where and when leaders should step in, before a deal is lost, not after. Smart Integrations: Connects with Google Meet, Zoom, MS Teams, HubSpot, Salesforce, Pipedrive, Zoho, Odoo, Slack, and more. Auto-Join & Recording: Automatically joins scheduled calls, records them, and extracts insights without interrupting your flow. Designed for B2B and B2C companies that rely on virtual or phone-based selling, diio empowers both individual reps and sales leaders to decide sooner, act at the right time, and sell smarter.

Average Rating: 5.0/5.0

Total Reviews: 11

How Do G2 Users Rate diio?

  • Has the product been a good partner in doing business?: 9.6/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 8.8/10 (Category avg: 8.6/10)
  • Customer Scoring: 8.8/10 (Category avg: 8.5/10)
  • AI Text Summarization: 10.0/10 (Category avg: 8.7/10)

Who Is the Company Behind diio?

  • Seller: diio
  • Year Founded: 2023
  • HQ Location: Puerto Varas, Chile
  • LinkedIn® Page: www.linkedin.com
    42 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 55% Small, 36% Medium

What Are Recent G2 Reviews of diio?

SalesCaptain

SalesCaptain is an all-in-one communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. With SalesCaptain, you can easily create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — all without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing reviews, appointments, lead stages, team leaderboards, and more — giving you everything you need to streamline customer engagement and team performance in one platform. Build drag-and-drop automations, connect with 50+ popular platforms like HubSpot, Booker, Clio, and ServiceFusion, or go deeper with API, webhooks, and Zapier support. Whether you're a startup or a multi-location enterprise, SalesCaptain helps you scale communication and customer engagement with ease.

Average Rating: 4.4/5.0

Total Reviews: 288

How Do G2 Users Rate SalesCaptain?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.5/10)
  • Customer Scoring: 6.7/10 (Category avg: 8.5/10)
  • AI Text Summarization: 6.7/10 (Category avg: 8.7/10)

Who Is the Company Behind SalesCaptain?

  • Seller: SalesCaptain
  • Year Founded: 2020
  • HQ Location: New York, US
  • Twitter: @SalesCaptainInc
    157 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    39 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Operations Manager, Marketing Manager
  • Top Industries: Retail, Marketing and Advertising
  • Company Size: 69% Small, 30% Medium

What Do G2 Reviewers Say About SalesCaptain?

AI-generated summary from verified user reviews

Pros
  • Users love the automation features of SalesCaptain, enhancing workflow and ensuring no customer inquiries go unanswered.
  • Users value the clear and consistent communication facilitated by SalesCaptain, enhancing the client experience and professionalism.
  • Users appreciate the ease of use of SalesCaptain, enabling organized communication and efficient management of customer interactions.
  • Users appreciate the immediate response capability of SalesCaptain, effectively managing real-time customer interactions without missing opportunities.
  • Users appreciate the clear and consistent communication SalesCaptain provides, enhancing client interactions and trust.
Cons
  • Users note a steep learning curve in mastering SalesCaptain's features and initial setup, requiring time and adjustment.
  • Users find the onboarding and setup time-consuming, especially for larger teams and new users to the platform.
  • Users find the limited reporting in SalesCaptain cumbersome, wishing for better insights and customization options.
  • Users find the limited customization options in SalesCaptain frustrating, hindering their ability to tailor the tool to their workflow.
  • Users experience a steep learning curve due to the complex setup and advanced configurations required initially.

What Are Recent G2 Reviews of SalesCaptain?

Creovai

Creovai is a software suite designed to bring intelligence and guidance to contact centers worldwide. By transforming unstructured conversation data into actionable insights, it empowers contact center leaders to make smarter decisions that improve agent performance for reduced customer churn, increased sales, and lowered service costs. Our promise is simple: the fastest ROI, the easiest-to-use solution, and the most trustworthy insights to drive real business impact. The platform’s combination of analytics and real-time agent support creates a continuous improvement loop, enabling organizations to adapt and excel. Creovai identifies important trends, bridges knowledge gaps, and equips agents with the right information at the right moment—so they can handle even the most complex interactions with confidence. Hyper-focused on intelligence and guidance, Creovai improves contact center operations, helping you deliver better outcomes for your customers and your teams that serve them.

Average Rating: 4.3/5.0

Total Reviews: 198

How Do G2 Users Rate Creovai?

  • Has the product been a good partner in doing business?: 9.3/10 (Category avg: 9.5/10)
  • Artificial Intelligence: 7.6/10 (Category avg: 8.6/10)
  • Customer Scoring: 7.6/10 (Category avg: 8.5/10)
  • AI Text Summarization: 7.2/10 (Category avg: 8.7/10)

Who Is the Company Behind Creovai?

  • Seller: Capacity
  • Year Founded: 2017
  • HQ Location: University City, Missouri
  • Twitter: @GoCapacity
    522 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    701 employees on LinkedIn®

Who Uses This Product?

  • Who Uses This: Supervisor
  • Top Industries: Consumer Services, Banking
  • Company Size: 58% Medium, 26% Large

What Do G2 Reviewers Say About Creovai?

AI-generated summary from verified user reviews

Pros
  • Users find Creovai to be incredibly user-friendly, streamlining call monitoring with minimal learning needed.
  • Users value the powerful filtering and reporting features of Creovai for enhanced team insights and growth.
  • Users value the detailed reporting and analysis in Creovai, enhancing quality monitoring and informed decision-making.
  • Users appreciate the accuracy of AI transcripts, enabling precise review of calls and saving time with sensitive data handling.
  • Users commend the transcription accuracy of Creovai, enabling seamless review and improvement of call monitoring efficiency.
Cons
  • Users experience call issues with cluttered results and occasional delays, affecting the overall quality of the service.
  • Users find the learning curve steep, struggling with the platform's complexity and lack of intuitive navigation.
  • Users note inaccurate data analysis, highlighting issues with word recognition and translation inconsistencies affecting performance.
  • Users find the missing features in Creovai frustrating, impacting control and effectiveness in call coaching.
  • Users find Creovai's search functionality lacking, making it difficult to intuitively find and sort recordings.

What Are Recent G2 Reviews of Creovai?

What Are G2 Users Discussing About Creovai?

Julie Jung
JJ
Researched and written by Julie Jung
Updated February 15, 2026