# Best AI Customer Support Agents Software - Page 5 *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* The best AI customer support agent software in 2026 is Salesforce Agentforce, rated 4.3 out of 5 on G2 based on 1,100+ verified reviews. For startups, HubSpot Service Hub offers CRM-native deflection with a free tier. The highest user-rated products among the top five are Fin and Jotform AI Agents, both at 4.5 stars. 1. Salesforce Agentforce — 4.3/5 (1,100+ reviews): Best for Salesforce-native autonomous agents 2. Fin — 4.5/5 (3,800+ reviews): Best for knowledge-base-grounded ticket deflection 3. HubSpot Service Hub — 4.4/5 (2,900+ reviews): Best for CRM-native deflection with unified ticket context 4. Jotform AI Agents — 4.5/5 (700+ reviews): Best for no-code, omnichannel support agents 5. Zendesk for Customer Service — 4.3/5 (6,900+ reviews): Best for omnichannel ticketing with AI-assisted workflows *Updated June 2026. Based on 2026 G2 verified review data across 543 products.* AI customer support agents are autonomous AI-powered software that independently resolve customer service inquiries across multiple channels. These solutions operate within customer support environments, where the customer service request itself serves as the initiating event for agent action. Using large language models (LLM) and contextual reasoning, these agents understand customer intent, retrieve information from connected [CRM systems](https://www.g2.com/categories/crm), [help desk platforms](https://www.g2.com/categories/help-desk), and knowledge bases, and take action to resolve issues without human intervention. They handle end-to-end ticket resolution, from triage to executing transactions like processing refunds, updating orders, or modifying subscriptions. These agents work alongside human agents, handling routine inquiries autonomously while escalating sensitive cases with full context. This category includes both purpose-built AI agent products and dedicated AI agent capabilities from established [help desk](https://www.g2.com/categories/help-desk), [contact center](https://www.g2.com/categories/contact-center), and [customer relationship management (CRM)](https://www.g2.com/categories/crm) vendors. Unlike [AI chatbots](https://www.g2.com/categories/ai-chatbots) (in-session conversational assistance without autonomous ticket resolution), AI customer support agents independently close out support requests through multi-step reasoning and actions in connected systems. They also differ from [help desk software](https://www.g2.com/categories/help-desk) (ticket management without autonomous resolution), [customer service automation software](https://www.g2.com/categories/customer-service-automation) (rule-based workflows rather than AI reasoning), [AI voice assistants](https://www.g2.com/categories/ai-voice-assistants) (voice interfaces across general use cases), and [conversational interface agents](https://www.g2.com/categories/conversational-interface-agents) (interaction layers for internal and cross-functional use cases).They also differ from [help desk software](https://www.g2.com/categories/help-desk), which focuses on ticket management without autonomous resolution; [customer service automation software](https://www.g2.com/categories/customer-service-automation), which relies on rule-based workflows rather than AI reasoning; [AI voice assistants](https://www.g2.com/categories/ai-voice-assistants), which provide voice interfaces across general use cases; and [conversational interface agents](https://www.g2.com/categories/conversational-interface-agents), which serve as interaction layers for internal and cross-functional use cases. To qualify for inclusion in the AI Customer Support Agents category, a product must: - Autonomously resolve customer service inquiries or support tickets end-to-end without requiring human intervention for routine cases - Integrate with business systems such as CRMs, help desks, order management systems, or knowledge bases to retrieve context and deliver informed responses - Use AI-driven reasoning to interpret customer intent, determine appropriate actions, and handle multi-step resolution workflows beyond rule-based routing or scripted decision trees - Execute actions within connected systems on behalf of the customer, such as processing refunds, modifying subscriptions, updating account records, or scheduling appointments - Enable human-in-the-loop escalation with full conversation context for complex, sensitive, or unresolved cases - Ground responses in the organization’s knowledge base, help center content, or product documentation to provide accurate, source-backed answers - Support customer service interactions across at least two communication channels, such as email, live chat, messaging apps, social media, or voice ## Top AI Customer Support Agents Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) | 4.3/5.0 (1,163 reviews) | Salesforce-native autonomous customer support agents | "[Autonomous AI Agents That Streamline Workflows Across the Salesforce Ecosystem](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909)" | | 2 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,721 reviews) | Knowledge-base-grounded AI ticket deflection | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 3 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,819 reviews) | CRM-native AI deflection with unified ticket context | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 4 | [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) | 4.5/5.0 (632 reviews) | No-code customer support automation with omnichannel deployment | "[Jotform AI Agent Streamlined My Workflow and Boosted Efficiency](https://www.g2.com/survey_responses/jotform-ai-agents-review-13102066)" | | 5 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,649 reviews) | Omnichannel ticket deflection with AI-assisted agent workflows | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 6 | [Retell AI](https://www.g2.com/products/retell-ai/reviews) | 4.8/5.0 (2,613 reviews) | Low-latency inbound call automation with live booking | "[Property Management Made Easy!](https://www.g2.com/survey_responses/retell-ai-review-13024552)" | | 7 | [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) | 4.4/5.0 (1,466 reviews) | Omnichannel AI agent orchestration with Architect-driven routing | "[Effortless Setup, Powerful Integrations](https://www.g2.com/survey_responses/genesys-cloud-cx-review-12997137)" | | 8 | [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) | 4.3/5.0 (436 reviews) | ServiceNow-native L1 ticket deflection and auto-resolution | "[ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)" | | 9 | [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) | 4.4/5.0 (7,527 reviews) | Omnichannel ticket routing with AI-assisted triage | "[Zoho Desk: Simple, Organized Ticketing with Great Value and Smooth Zoho Integrations](https://www.g2.com/survey_responses/zoho-desk-review-13066335)" | | 10 | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5.0 (3,676 reviews) | AI-assisted ticket routing and automated deflection | "[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)" | ## G2 Grid® for AI Customer Support Agents Software ![G2 Grid® for AI Customer Support Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/ai-customer-support-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=1437428&focus%5B%5D=574&focus%5B%5D=1371397&focus%5B%5D=4215&focus%5B%5D=1408919) Highlighted products: Salesforce Agentforce, Fin, HubSpot Service Hub, Jotform AI Agents, Zendesk for Customer Service, Retell AI, Genesys Cloud CX, and ServiceNow AI Agents. Underlying data: [Grid® JSON](https://www.g2.com/categories/ai-customer-support-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=jotform-ai-agents&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=retell-ai&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=servicenow-ai-agents) ## How Many AI Customer Support Agents Software Products Does G2 Track? **Total Products under this Category:** 423 ### Category Stats (Jul 2026) - **Average Rating**: 4.64/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Dot Assist (+1.39%) - Among all products in this category, Dot Assist recorded the largest rating increase compared to last month *Last updated: July 15, 2026* ## How Does G2 Rank AI Customer Support Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 83,200+ Authentic Reviews - 423+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which AI Customer Support Agents Software Is Best for Your Use Case? - **Leader:** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - **Highest Performer:** [Retell AI](https://www.g2.com/products/retell-ai/reviews) - **Easiest to Use:** [Gladly](https://www.g2.com/products/gladly/reviews) - **Top Trending:** [Botpress](https://www.g2.com/products/botpress/reviews) - **Best Free Software:** [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) --- **Sponsored** ### Pylon Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1010618&secure%5Bchosen_at%5D=2026-07-15T18%3A13%3A16Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=1010618&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fai-customer-support-agents%3Fpage%3D5&secure%5Btoken%5D=13218208ccf6c7fcf86668bb0e17df8b49ccf7046bc38bca401c17618cb85373&secure%5Burl%5D=https%3A%2F%2Fusepylon.com%2Fpricing&secure%5Burl_type%5D=paid_promos) --- ## What Are the Top-Rated AI Customer Support Agents Software Products in 2026? ### 1. [Pluno](https://www.g2.com/products/pluno-pluno/reviews) Pluno is an AI customer support agent that integrates directly into your support platform (Zendesk, Intercom, Salesforce, etc.). Unlike other AI agents that are side products of companies focused on the entire platform (like Intercom and Zendesk), Pluno is platform-agnostic and built specifically to function as a customer support agent. What makes Pluno different? Pluno learns from: \* Past tickets and resolutions \* Connected tools and systems, like: \* Jira (where escalated tickets to engineering live) \* Slack (where teams internally discuss issues) Most other tools rely primarily on static knowledge bases like help center articles and docs. Pluno uses those too, but it isn’t limited to them. Because of this, Pluno has an unmatched ability to answer and resolve tickets autonomously. How does it resolve more tickets? Where other AI agents try to force a ticket’s situation into an outdated help center passage, Pluno can leverage the tribal knowledge that lives in your best agents’ heads, captured in past tickets and ongoing discussions. It also knows when to back off and smoothly hand off the ticket to your team. When it hands off: When Pluno hands off a ticket, it provides a clear summary and full context so a human agent can get up to speed instantly. Then it acts like a copilot to help the agent: \* Escalate to engineering, with auto-generated Jira issue descriptions (based on your templates), auto-filled required fields, etc. \* Resolve the issue faster, with suggested replies that include reasoning and references, plus the ability to chat and fetch any needed info from all existing knowledge in seconds. The simple way to think about it: Think of Pluno as adding an extremely capable support agent to your team, with uncapped capacity, access to all knowledge (even what lives in your best agents’ heads), and a cost lower than a full-time employee. **Average Rating:** 4.8/5.0 **Total Reviews:** 3 **Who Is the Company Behind Pluno?** - **Seller:** [Unbrained GmbH](https://www.g2.com/sellers/unbrained-gmbh) - **HQ Location:** Munich, DE - **LinkedIn® Page:** https://www.linkedin.com/company/pluno-ai (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Pluno? **"[Pluno has become a meaningful lever for support efficiency](https://www.g2.com/survey_responses/pluno-review-12616161)"** **Rating:** 5.0/5.0 stars *— Victoria H.* [Read full review](https://www.g2.com/survey_responses/pluno-review-12616161) --- **"[A high-impact AI support workflow tool that saves time and adapts to real support teams](https://www.g2.com/survey_responses/pluno-review-12539303)"** **Rating:** 4.5/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/pluno-review-12539303) --- ### 2. [Text](https://www.g2.com/products/text-text/reviews) Text is an AI-first customer service platform built for ecommerce and digital-first businesses that want to grow volume without growing the team. The idea behind it is simple: your support team is already your biggest sales channel. And now there's a way to unlock it. 🛒 AI that doesn't just support - it sells AI agents and human agents share one inbox. But unlike most platforms, the AI doesn't just answer questions and close chats. It: • detects checkout hesitation and steps in with the right offer; • spots buying signals hiding in routine inquiries • qualifies leads, captures details, and hands your team warm conversations with full context The result? Your support becomes the place where revenue happens. 💡 74% resolution rate, around the clock The AI agent works 24/7, resolving repetitive queries end-to-end - order status, returns, FAQs, product specs - all grounded in your own knowledge base. And it's good at it: 74% resolution rate versus 59% industry average. When no one's online, it keeps working: • capturing leads • qualifying visitors • collecting what your team needs for a meaningful follow-up When your team's back, it shifts gears - triaging by intent and routing high-value conversations to the right person. 📡 Every channel, one inbox One omnichannel inbox covers chat, email, Messenger, SMS, and more. Full conversation history, customer context, and Shopify order data visible per contact. Tickets and chats unified with shared tagging and routing. 🤖 Automation at every level Workflows handle tagging, routing, follow-ups, and notifications - connected to HubSpot, Shopify, Slack, and more. AI agents resolve conversations autonomously, with custom skills you define in plain language. Copilot assists your human agents with reply suggestions and summaries. You stay in control: tone, answer length, language - all configurable per AI agent. Conversations can be supervised in real time, with human takeover at any point.. 🌍 Minutes to set up. Built to scale. Whether you're a growing ecommerce brand or a digital-first team scaling fast - setup takes minutes. Point the AI at your website and it's handling conversations the same day. Trusted by over 35,000 companies including Unilever, Wembley Stadium, and MIT. 🔒 Built for enterprise trust and security • SOC 2 audited • GDPR compliant • CCPA compliant • PCI DSS certified Start your free 14-day trial today and see how Text transforms support into measurable ROI. No credit card required. **Average Rating:** 4.1/5.0 **Total Reviews:** 11 **Who Is the Company Behind Text?** - **Seller:** [Text](https://www.g2.com/sellers/text) - **Company Website:** https://www.text.com/ - **Year Founded:** 2002 - **HQ Location:** Boston, MA, USA - **Twitter:** @text_hq (150 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/text/ (381 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 75% Small-Business, 42% Mid-Market #### What Are Text's Pros and Cons? **Pros:** - Artificial Intelligence (1 reviews) - Call Management (1 reviews) - Design (1 reviews) - Ease of Use (1 reviews) - Features (1 reviews) ### What Do G2 Reviewers Say About Text? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **simplicity of the layout** and find Copilot especially helpful for quick information retrieval. - Users praise the **simplicity and helpful notifications** in Call Management, enhancing their assistance capabilities for visitors. - Users appreciate the **simplicity of the layout** and find the Copilot feature invaluable for information retrieval. - Users appreciate the **ease of use** with the simple layout and helpful notification options for quick access. - Users appreciate the **simplicity and helpful notifications** , with Copilot being a favorite for easy information access. #### What Are Recent G2 Reviews of Text? **"[​​We stopped losing sales at the finish line](https://www.g2.com/survey_responses/text-review-12471308)"** **Rating:** 5.0/5.0 stars *— Jerry H.* [Read full review](https://www.g2.com/survey_responses/text-review-12471308) --- **"[Integrated Tickets & Live Chat with Great Canned Responses and Smart Notifications](https://www.g2.com/survey_responses/text-review-12908204)"** **Rating:** 4.0/5.0 stars *— Hussein M.* [Read full review](https://www.g2.com/survey_responses/text-review-12908204) --- ### 3. [Voicing AI](https://www.g2.com/products/voicing-ai/reviews) Voicing AI is an enterprise-grade agentic voice AI platform that transforms business communications through intelligent automation. Our AI agents go beyond basic conversation - they take real actions like closing tickets, updating CRMs, scheduling appointments, and resolving complex queries with human-like precision. Key Capabilities: Truly Agentic: Performs actions across 100+ enterprise systems, not just conversations Lightning Fast: Sub-500ms response times for seamless interactions Multilingual: Fluent conversations in 30+ languages Industry-Specific Intelligence: Purpose-built LLMs for context-aware, accurate interactions Enterprise-Ready: SOC2 and HIPAA compliant with built-in hallucination control and strict guardrails Proven ROI: Delivers significant productivity gains while reducing operational costs Voicing AI enables enterprises to scale their customer service, sales, and support operations with AI agents that think, understand, and act - creating exceptional experiences while driving measurable business outcomes. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **Who Is the Company Behind Voicing AI?** - **Seller:** [Voicing AI](https://www.g2.com/sellers/voicing-ai) - **Year Founded:** 2024 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/voicing-ai/ (50 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are Voicing AI's Pros and Cons? **Pros:** - Response Efficiency (2 reviews) - AI Technology (1 reviews) - API Integration (1 reviews) - Efficiency (1 reviews) ### What Do G2 Reviewers Say About Voicing AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **fast response efficiency** of Voicing AI, enjoying smooth interactions and human-like voice quality. - Users value the **human-like conversational agents** of Voicing AI, which ensure a seamless integration in their workflow. - Users value the **seamless API integration** of Voicing AI, enhancing their experience with human-like conversational agents. - Users value the **efficiency** of Voicing AI, benefiting from quick, natural-sounding responses that enhance interactions. #### What Are Recent G2 Reviews of Voicing AI? **"[One of the Most Natural & Reliable AI Voice Solutions We’ve Used](https://www.g2.com/survey_responses/voicing-ai-review-11979644)"** **Rating:** 5.0/5.0 stars *— Shivam P.* [Read full review](https://www.g2.com/survey_responses/voicing-ai-review-11979644) --- **"[Human-like Conversational Agents with Seamless Integration](https://www.g2.com/survey_responses/voicing-ai-review-11990044)"** **Rating:** 5.0/5.0 stars *— Bhaskar Raju K.* [Read full review](https://www.g2.com/survey_responses/voicing-ai-review-11990044) --- ### 4. [Airgentic](https://www.g2.com/products/airgentic/reviews) Airgentic is an end-to-end AI customer engagement platform for teams with complex products and workflows. It combines agentic AI assistants, unified search, and voice to power pre-sales, onboarding, support, and expansion across every customer touchpoint. With built-in AI visibility, Airgentic shows how your brand performs inside major LLMs, benchmarks you against competitors, and highlights gaps in your content and customer experience. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **Who Is the Company Behind Airgentic?** - **Seller:** [Airgentic](https://www.g2.com/sellers/airgentic) - **Year Founded:** 2024 - **HQ Location:** Canberra, AU - **LinkedIn® Page:** https://www.linkedin.com/company/airgentic/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are Recent G2 Reviews of Airgentic? **"[User-Friendly AI That Helps Visitors Find Council Info Fast](https://www.g2.com/survey_responses/airgentic-review-12334284)"** **Rating:** 4.5/5.0 stars *— Shilo O.* [Read full review](https://www.g2.com/survey_responses/airgentic-review-12334284) --- **"[Powerful Features, Flexible Agent Control, Great Support](https://www.g2.com/survey_responses/airgentic-review-12412429)"** **Rating:** 5.0/5.0 stars *— Tim H.* [Read full review](https://www.g2.com/survey_responses/airgentic-review-12412429) --- ### 5. [Angel X](https://www.g2.com/products/angel-x/reviews) Angel X is a next-generation AI platform that transforms websites into interactive, human-like voice and chat agents. Designed to engage, support, and sell 24/7, it helps businesses reduce bounce rates, capture more leads, and deliver personalized customer experiences without relying on outdated chatbots. By adding conversational intelligence directly to your site, Angel X ensures visitors always feel heard and guided. Getting started with Angel X is quick and simple, embed a single script on your site and launch within minutes. The AI instantly begins handling FAQs, product questions, support issues, and sales inquiries with natural, empathetic responses. It integrates seamlessly with popular website builders like WordPress, Shopify, and Wix, making setup accessible to any team. The platform is built to scale across industries including telecom, healthcare, retail, BFSI, EdTech, and real estate. With multilingual support, voice and chat capabilities, and integrations with CRMs and help desks, Angel X adapts to each organization’s workflows. Beyond answering questions, it provides advanced analytics, intent tracking, and actionable insights that help businesses understand customer needs while boosting conversions. For startups and enterprises alike, Angel X offers flexible plans that include detailed analytics, voice customization, and integrations. With enterprise-grade security, compliance with GDPR and SOC 2, and customizable branding options, it’s built for businesses that want to elevate their customer support while maintaining data privacy and trust. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind Angel X?** - **Seller:** [Angel CX](https://www.g2.com/sellers/angel-cx) - **Year Founded:** 2025 - **HQ Location:** Westborough, MA 01581, USA - **LinkedIn® Page:** https://www.linkedin.com/company/angelcx/ (1 employees on LinkedIn®) - **Phone:** +1 7816041266 **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of Angel X? **"[Game-changer for boosting lead generation](https://www.g2.com/survey_responses/angel-x-review-11692325)"** **Rating:** 5.0/5.0 stars *— Shitanshu K.* [Read full review](https://www.g2.com/survey_responses/angel-x-review-11692325) --- **"[Finally, a Voice-First AI Agent That Feels Human](https://www.g2.com/survey_responses/angel-x-review-11685640)"** **Rating:** 5.0/5.0 stars *— Varsha P.* [Read full review](https://www.g2.com/survey_responses/angel-x-review-11685640) --- ### 6. [Born Digital](https://www.g2.com/products/born-digital/reviews) An all-in-one, no-code platform for AI-driven customer experience optimization. We deliver best-in-class AI Virtual Agents and Conversation Analytics to help you save time, reduce costs, and boost customer and employee satisfaction. Trusted by 100+ global companies like Orange, T-Mobile, and AXA, Born Digital has clients spread over 8 countries, using chat and voice bots in all languages across channels like Contact Center, Web, WhatsApp, and more. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **Who Is the Company Behind Born Digital?** - **Seller:** [BornDigital.ai](https://www.g2.com/sellers/borndigital-ai) - **Year Founded:** 2019 - **HQ Location:** Prague 5, CZ - **LinkedIn® Page:** https://www.linkedin.com/company/born-digital-ai/ (49 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 50% Small-Business #### What Are Born Digital's Pros and Cons? **Pros:** - Design (1 reviews) - Ease of Use (1 reviews) - Flexibility (1 reviews) - NLP Capabilities (1 reviews) - Usability (1 reviews) **Cons:** - Limited Customization (1 reviews) - Slow Loading (1 reviews) ### What Do G2 Reviewers Say About Born Digital? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **user-friendly design** of Born Digital, enabling effortless implementation of virtual assistants with advanced AI. - Users find Born Digital to be very **user-friendly** , enabling easy design and implementation of virtual assistants. - Users value the **flexibility** of Born Digital, allowing easy design and implementation of virtual assistants in a user-friendly environment. - Users value the **advanced NLP capabilities** of Born Digital, facilitating easy implementation of adaptable virtual assistants. - Users value the **user-friendly environment** of Born Digital, making virtual assistant deployment straightforward and efficient. **Cons:** - Users note the **limited customization** options in Born Digital, which may hinder their design flexibility and preferences. - Users notice that the **slow loading** of Born Digital impacts their experience and efficiency in accessing results. #### What Are Recent G2 Reviews of Born Digital? **"[good started up](https://www.g2.com/survey_responses/born-digital-review-10261252)"** **Rating:** 5.0/5.0 stars *— Henry R.* [Read full review](https://www.g2.com/survey_responses/born-digital-review-10261252) --- **"[The key to efficient virtual assistant deployment](https://www.g2.com/survey_responses/born-digital-review-10237596)"** **Rating:** 4.5/5.0 stars *— Margareth L.* [Read full review](https://www.g2.com/survey_responses/born-digital-review-10237596) --- ### 7. [Bublly Desk](https://www.g2.com/products/bublly-desk/reviews) Bublly Desk is an all-in-one AI customer support platform built for SMBs, startups, and D2C brands. It brings every part of customer support into one place so small teams stop juggling separate tools for email, chat, tickets, and contacts. The unified inbox consolidates email and the Bublly widget chat into one organized view. Bub AI — an actual AI agent, not a scripted chatbot — drafts replies, summarizes conversations, and helps resolve routine queries faster. Ticket management with kanban boards, a built-in CRM, a self-service knowledge base, and a visual workflow automation builder round out the platform. Unlike per-seat tools, Bublly includes AI on every plan, charges no per-agent fees, and supports unlimited agents — making predictable, flat pricing realistic for growing teams. Embed the customizable chat widget on your site in minutes and start resolving customer conversations with AI assistance from day one. Features: Unified inbox (email + chat), Bub AI agent (drafted replies, conversation summaries), Ticket management (kanban boards), Visual workflow automation, Built-in CRM & contacts, Self-service knowledge base, Customizable embeddable chat widget, Message templates, Real-time AI usage & token tracking On the roadmap: Email, WhatsApp and additional social channel support — coming soon. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind Bublly Desk?** - **Seller:** [Fabrainz](https://www.g2.com/sellers/fabrainz) - **HQ Location:** Coimbatore, IN - **LinkedIn® Page:** https://www.linkedin.com/company/fabrainz (16 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 50% Small-Business #### What Are Recent G2 Reviews of Bublly Desk? **"[Great User Experience, Performance, and Integrations](https://www.g2.com/survey_responses/bublly-desk-review-13067747)"** **Rating:** 5.0/5.0 stars *— Raam V.* [Read full review](https://www.g2.com/survey_responses/bublly-desk-review-13067747) --- **"[A Smarter Way To Handle Support](https://www.g2.com/survey_responses/bublly-desk-review-13042704)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/bublly-desk-review-13042704) --- ### 8. [Chatbyte](https://www.g2.com/products/chatbyte/reviews) Chatbyte.ai is a complete customer support platform built around AI voice agents and AI chatbots. It automates conversations across phone, chat, WhatsApp, and email to help businesses deliver faster support, qualify leads, book appointments, and escalate complex cases when needed. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind Chatbyte?** - **Seller:** [Chatbyte](https://www.g2.com/sellers/chatbyte) - **HQ Location:** Hamburg, DE - **LinkedIn® Page:** https://www.linkedin.com/company/chatbyte-de/ (5 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Chatbyte? **"[Finally a voice solution that fits into our healthcare workflow](https://www.g2.com/survey_responses/chatbyte-review-12516812)"** **Rating:** 5.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/chatbyte-review-12516812) --- **"[Easy to Start, Powerful Under the Hood—Fast, Reliable, and Intuitive](https://www.g2.com/survey_responses/chatbyte-review-12516858)"** **Rating:** 5.0/5.0 stars *— Marius G.* [Read full review](https://www.g2.com/survey_responses/chatbyte-review-12516858) --- ### 9. [Creatio](https://www.g2.com/products/creatio/reviews) Creatio is an AI CRM and workflow platform where people and AI agents work together -with no limits on users, agents, or scale. Creatio helps midsize and large organizations run customer workflows in the AI era. This innovative platform enables organizations to create and manage workflows effortlessly, allowing users to focus on their core business activities while automating routine tasks. With millions of workflows operating daily, Creatio supports a diverse clientele across 100 countries, emphasizing a commitment to genuine care for its clients and partners. The platform is particularly beneficial for businesses seeking to enhance their operational efficiency without requiring extensive technical expertise. Its target audience includes small to large enterprises across various industries, particularly those looking to leverage technology to improve customer engagement and internal processes. Creatio's offerings cater to a wide range of use cases, from marketing automation and sales management to customer service optimization, making it a versatile solution for businesses aiming to adapt to the evolving market landscape. Key features of Creatio include the Creatio Studio, a no-code platform that allows users to build custom applications and AI agents using intuitive visual designers and natural language processing. This empowers users to create tailored solutions that meet their specific business needs without relying on traditional coding methods. Additionally, the CRM suite integrates embedded AI agents across Creatio Marketing, Sales, and Service, enhancing user experience and providing actionable insights to drive decision-making. Creatio also offers a specialized Financial Services CRM platform and industry-specific workflows across 19 verticals, ensuring that businesses can find solutions that resonate with their unique operational requirements. The availability of a marketplace with various add-ons further extends the platform's capabilities, allowing organizations to customize their experience and enhance functionality as needed. Recognized as a Leader and Strong Performer in prestigious Gartner and Forrester reports, Creatio stands out in its category by combining user-friendly design with powerful automation and AI-driven insights, making it an attractive option for businesses aiming to elevate their customer relationship management efforts. With its headquarters in Boston, MA, and a global presence of 850 employees across ten offices in 25 countries, Creatio has established long-lasting relationships with thousands of customers and over 500 partners worldwide. This extensive network underscores the platform's reliability and commitment to delivering value to its users, positioning Creatio as a trusted partner in the realm of AI agents, CRM, and workflow automation. **Average Rating:** 4.6/5.0 **Total Reviews:** 315 **Who Is the Company Behind Creatio?** - **Seller:** [Creatio](https://www.g2.com/sellers/creatio) - **Company Website:** https://www.creatio.com - **Year Founded:** 2014 - **HQ Location:** Boston, Massachusetts - **Twitter:** @Creatio_Global (3,977 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/creatioglobal/ (1,150 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Small-Business, 42% Mid-Market #### What Are Creatio's Pros and Cons? **Pros:** - Ease of Use (32 reviews) - Efficiency (21 reviews) - Customizability (19 reviews) - Customization (19 reviews) - Customization Options (17 reviews) **Cons:** - Learning Curve (10 reviews) - Missing Features (10 reviews) - Limited Features (8 reviews) - Limited Customization (6 reviews) - Limited Options (5 reviews) ### What Do G2 Reviewers Say About Creatio? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Creatio, enhancing efficiency and guiding sales reps effectively. - Users appreciate the **efficiency** of Creatio, as it streamlines processes and minimizes errors within their operations. - Users value the **extensive customizability** of Creatio, allowing tailored configurations and easy adaptations for various needs. - Users love the **high adaptability** of Creatio, allowing for seamless customization and empowered user involvement. - Users value the **unlimited customization options** of Creatio, allowing tailored solutions without needing extensive technical skills. **Cons:** - Users note a **steep learning curve** with Creatio, requiring training and support for effective setup and use. - Users find the **limited features** for contact uploads and marketplace apps restrict overall functionality and efficiency. - Users find the **limited selection of features** in Creatio’s Marketplace to be a challenge for their needs. - Users find **limited customization** options in Creatio, impacting their ability to adjust settings and optimize functionality. - Users express frustration over **limited options** for contact uploads, impacting efficiency and customization for service businesses. #### What Are Recent G2 Reviews of Creatio? **"[Creatio’s Flexible Low-Code Platform That Simplifies CRM and Workflow Automation](https://www.g2.com/survey_responses/creatio-review-13104076)"** **Rating:** 4.5/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/creatio-review-13104076) --- **"[Empowers Customer Focus with Flexible, Bank-Ready Workflows](https://www.g2.com/survey_responses/creatio-review-12953782)"** **Rating:** 4.5/5.0 stars *— Tanner W.* [Read full review](https://www.g2.com/survey_responses/creatio-review-12953782) --- #### What Are G2 Users Discussing About Creatio? - [What is Creatio used for?](https://www.g2.com/discussions/what-is-creatio-used-for) - 1 comment ### 10. [Cresta](https://www.g2.com/products/cresta/reviews) Cresta is an AI-native contact center platform that combines the best of AI and human intelligence to turn every customer conversation into a competitive advantage. Our unified platform powers both human and AI agents across voice and digital channels, helping enterprises discover customer insights and behavioral best practices, automate high-volume conversations and inefficient workflows, and empower every team member to work smarter and faster. Built for large, complex enterprises, Cresta unifies real-time guidance, analytics, and automation so leaders can see exactly what is happening in their contact centers and take action with confidence. Teams use Cresta to uncover what top performers do differently, standardize those behaviors across the organization, and continuously improve experiences without adding manual overhead. From accelerating onboarding and reducing average handle time to improving compliance and consistency, Cresta helps transform the contact center from a cost center into a strategic growth engine. With solutions spanning real-time agent assistance, quality management and coaching, conversation intelligence, and omnichannel AI Agents, Cresta helps enterprises save time and money, differentiate the customer experience, and accelerate revenue growth across the entire customer lifecycle. Cresta powers the world's leading customer experiences for brands like United Airlines, NRG, and Cox Communications. Born out of the Stanford AI Lab and led by executives from Google Contact Center AI, Vertex AI, and OpenAI, Cresta is backed by leading investors including Andreessen Horowitz, Sequoia, and Greylock. **Average Rating:** 4.2/5.0 **Total Reviews:** 43 **Who Is the Company Behind Cresta?** - **Seller:** [Cresta](https://www.g2.com/sellers/cresta) - **Year Founded:** 2017 - **HQ Location:** San Francisco, CA - **Twitter:** @cresta (1,406 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cresta-inc/ (653 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Hospitality, Leisure, Travel & Tourism - **Company Size:** 44% Mid-Market, 42% Enterprise #### What Are Cresta's Pros and Cons? **Pros:** - Call Recording (2 reviews) - Ease of Use (2 reviews) - Helpful (2 reviews) - Accuracy (1 reviews) - AI Technology (1 reviews) **Cons:** - AI Inaccuracy (2 reviews) - Poor Understanding (2 reviews) - Unclear Understanding (2 reviews) - Accuracy Issues (1 reviews) - AI Dependency (1 reviews) ### What Do G2 Reviewers Say About Cresta? *AI-generated summary from verified user reviews* **Pros:** - Users value the **call recording feature** of Cresta for enhancing insights and boosting representative productivity effectively. - Users appreciate the **ease of use** of Cresta, benefiting from real-time coaching and insightful analysis effortlessly. - Users value Cresta's **AI analytical ability** , enhancing real-time coaching and driving productivity among representatives. - Users value the **accuracy of Cresta's AI** , which effectively analyzes calls and provides valuable insights effortlessly. - Users appreciate the **AI analytical ability** of Cresta, quickly uncovering insights from telephone calls. **Cons:** - Users report **inaccuracy in AI understanding** , leading to irrelevant questions and a need for significant patience to optimize performance. - Users often experience a **poor understanding** of caller intent, leading to irrelevant questions and answers from Cresta. - Users face **unclear understanding** from Cresta's AI, which struggles to accurately grasp caller intent and relevant queries. - Users report **accuracy issues** with Cresta, as it struggles to understand caller intent and provide relevant responses. - Users note the **dependency on AI** in Cresta can slow initial understanding of their business model and methodologies. #### What Are Recent G2 Reviews of Cresta? **"[Amazing AI-Powered Coaching Tool](https://www.g2.com/survey_responses/cresta-review-7096658)"** **Rating:** 5.0/5.0 stars *— Emily R.* [Read full review](https://www.g2.com/survey_responses/cresta-review-7096658) --- **"[Cresta game changer](https://www.g2.com/survey_responses/cresta-review-11699270)"** **Rating:** 4.5/5.0 stars *— Chad S.* [Read full review](https://www.g2.com/survey_responses/cresta-review-11699270) --- #### What Are G2 Users Discussing About Cresta? - [What is Cresta used for?](https://www.g2.com/discussions/what-is-cresta-used-for) ### 11. [Engagely](https://www.g2.com/products/engagely/reviews) engagely.ai is an award-winning conversational customer engagement platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The multilingual conversational AI platform is a blend of AI and human intelligence which is helping businesses create exceptional customer experiences. With domain-specific robust knowledge & industry AI models, engagely helps automate customer engagement with its next-level products and services to deliver amazing customer experience. With its unique action-intent engine, engagely is a transformative AI powered platform that builds conversational chatbots with no coding. The leading AI omnichannel platform is capable of driving superior customer engagement across 35+ channels in more than 120 global languages with its proactive conversational AI chatbots, voice bots and email bots. Present in 4+ Countries I Trusted by 150+ Customers I Serving 10+ Industries **Average Rating:** 4.3/5.0 **Total Reviews:** 19 **Who Is the Company Behind Engagely?** - **Seller:** [Engagely.ai](https://www.g2.com/sellers/engagely-ai) - **Year Founded:** 2012 - **HQ Location:** Watford - **Twitter:** @engagelyai (56 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/engagelyai/ (74 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 37% Small-Business, 32% Mid-Market #### What Are Engagely's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Efficiency (1 reviews) - Helpful (1 reviews) - Knowledge Base (1 reviews) - Response Time (1 reviews) ### What Do G2 Reviewers Say About Engagely? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of Engagely very helpful for maintaining content and training materials efficiently. - Users find Engagely's **efficiency** impressive, noting quick responses and easy content management in the platform. - Users find the **helpfulness** of Engagely.ai evident in its easy-to-use content management and quick responses. - Users value the **user-friendly knowledge base** of Engagely.ai, enhancing content management and ensuring swift user responses. - Users value the **smart and quick response times** of Engagely, enhancing their overall experience and satisfaction. #### What Are Recent G2 Reviews of Engagely? **"[Futuristic conversational AI platform for excellent customer support](https://www.g2.com/survey_responses/engagely-review-5366148)"** **Rating:** 5.0/5.0 stars *— Vivek V.* [Read full review](https://www.g2.com/survey_responses/engagely-review-5366148) --- **"[Easy to use and manage Knowledge base contents](https://www.g2.com/survey_responses/engagely-review-8837681)"** **Rating:** 4.5/5.0 stars *— Narayanmoorthy R.* [Read full review](https://www.g2.com/survey_responses/engagely-review-8837681) --- #### What Are G2 Users Discussing About Engagely? - [What is Engagely.ai used for?](https://www.g2.com/discussions/what-is-engagely-ai-used-for) ### 12. [Fast Response AI](https://www.g2.com/products/fast-response-ai/reviews) Fast Response AI is a unified business communication and customer engagement platform. Unlike tools that only automate communication, Fast Response AI gives your team the flexibility to manually answer and make calls, send texts, and manage live chats directly from one platform or automate those same interactions with multilingual AI voice and chat agents when speed and scale matter most. Whether you want your staff personally handling VIPs, your sales team making outbound calls, or AI covering after-hours inquiries, Fast Response AI centralizes calls, texts, chat, lead qualification, appointment scheduling, and customer follow-up into a single system. This means businesses can: \*Answer inbound calls manually or with AI \*Make outbound sales and support calls manually or with AI \*Send and receive SMS from one inbox \*Manage website chat and customer messaging \*Automate FAQs, lead capture, booking, and follow-up \*Blend human sales expertise with AI efficiency Built for property managemers and small to mid-sized businesses, Fast Response AI is more than an AI receptionist, it’s an all-in-one communications hub that helps teams respond faster, close more deals, and stay connected across every customer touchpoint. Key Benefits: \*Never miss inbound leads again with 24/7 AI call answering \*Qualify prospects automatically before human handoff \*Book appointments directly into your calendar \*Support multiple languages for broader customer reach \*Reduce payroll costs tied to repetitive phone coverage \*Improve customer response times across calls, text, and chat \*Scale customer communication without expanding staff Top Features: \*Unified Calls, Text, and Chat Inbox \*Manual Call Handling & Outbound Dialing \*AI Voice Multi-lingual Receptionist \*AI-Powered Outbound Calling \*SMS & Chat Automation \*Live Human + AI Hybrid Workflows \*Lead Qualification Workflows \*Appointment Scheduling \*Custom Business Knowledge Base \*Call Routing & Escalation \*CRM / Calendar Integrations \*Multi-location Support \*Analytics & Conversation Insights **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind Fast Response AI?** - **Seller:** [Fast Response AI](https://www.g2.com/sellers/fast-response-ai) - **Year Founded:** 2024 - **HQ Location:** Los Angeles, US - **LinkedIn® Page:** https://www.linkedin.com/company/fastresponseai/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Fast Response AI? **"[Fast Response AI: Real-Time Communications Support with Incredibly Responsive Service](https://www.g2.com/survey_responses/fast-response-ai-review-12814371)"** **Rating:** 5.0/5.0 stars *— Drew K.* [Read full review](https://www.g2.com/survey_responses/fast-response-ai-review-12814371) --- **"[Caught every pre-sale questions which I don't have time to answer the phone for](https://www.g2.com/survey_responses/fast-response-ai-review-13046018)"** **Rating:** 5.0/5.0 stars *— Kathy N.* [Read full review](https://www.g2.com/survey_responses/fast-response-ai-review-13046018) --- ### 13. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) Founded in 2001 and headquartered in San Ramon, California, Five9 has evolved into a global CX leader with over 2,500 customers worldwide. As a pioneer in cloud contact center technology, Five9 serves organizations across industries looking to transform customer experiences through intelligent, personalized interactions. With over 1,400 partners globally and 2,700 employees, Five9 combines deep CX expertise with innovative technology to help brands deliver better business outcomes. The Five9 Intelligent CX Platform provides a comprehensive suite of solutions, including omnichannel engagement, agent assistance, workforce engagement, and AI-powered automation. Five9 Genius AI embeds practical artificial intelligence across the platform, enabling hyper-personalized customer journeys where AI Agents and Human Agents work hand in hand. Our open, cloud-native platform integrates effortlessly with leading CRM and enterprise systems, ensuring businesses can personalize experiences while maximizing operational agility. Five9 transforms CX from fragmented, frustrating experiences into seamless, AI-driven journeys that anticipate customer needs. By combining AI's efficiency with the human touch, businesses can deliver better experiences at lower costs, turning their contact centers from cost centers into strategic assets. With industry-leading reliability (99.999% uptime), deep CX expertise, and a consultative partnership approach, Five9 helps businesses unlock efficiency, boost customer satisfaction, and drive long-term loyalty. With Five9, the New CX Starts Here—where customer joy becomes a driving force for business growth. **Average Rating:** 4.1/5.0 **Total Reviews:** 599 **Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform?** - **Seller:** [Five9](https://www.g2.com/sellers/five9) - **Company Website:** https://www.Five9.com - **Year Founded:** 2001 - **HQ Location:** San Ramon, CA - **Twitter:** @Five9 (14,856 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/16827/ (3,058 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Service Representative - **Top Industries:** Consumer Services, Financial Services - **Company Size:** 56% Mid-Market, 23% Small-Business #### What Are Five9 Intelligent Cloud Contact Center Platform's Pros and Cons? **Pros:** - Ease of Use (118 reviews) - Customer Support (85 reviews) - Helpful (85 reviews) - Features (76 reviews) - Efficiency (62 reviews) **Cons:** - Call Issues (43 reviews) - Complexity (35 reviews) - Missing Features (35 reviews) - Technical Issues (30 reviews) - Poor Customer Support (29 reviews) ### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? *AI-generated summary from verified user reviews* **Pros:** - Users value the **user-friendly interface** of Five9, making it easy to navigate and utilize effectively. - Users appreciate the **excellent customer support** from Five9, highlighting responsiveness and helpfulness in addressing queries. - Users praise the **responsive and helpful support** of Five9, enhancing their overall experience significantly. - Users appreciate the **responsive support and user-friendly interface** of Five9, enjoying seamless integrations and advanced features. - Users value the **efficiency** of Five9, noting quick setup and seamless integration with other systems for streamlined operations. **Cons:** - Users experience **call issues** with Five9 due to weak email reporting and slow SMS interactions affecting productivity. - Users find the platform's **complexity** overwhelming, requiring extensive training to navigate its interface effectively. - Users note a **lack of essential features** in Five9, leading to difficulties in customization and functionality. - Users experience frequent **technical issues** like call drops and connection glitches that hinder daily operations effectively. - Users often face **poor customer support** , experiencing delays and miscommunications that hinder their overall experience with Five9. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **"[Automates Interactions and Enhances Customer Experience](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161)"** **Rating:** 5.0/5.0 stars *— José Martín R.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-11682161) --- **"[Five9 a great way to communicate especially when working from home!](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340)"** **Rating:** 5.0/5.0 stars *— Widline N.* [Read full review](https://www.g2.com/survey_responses/five9-intelligent-cloud-contact-center-platform-review-5038340) --- #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/discussions/how-much-is-five9-cost) - [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) - 2 comments ### 14. [Gradient Labs](https://www.g2.com/products/gradient-labs/reviews) Gradient Labs is a conversational AI platform built for the financial services industry. The platform's AI agent integrates seamlessly with existing customer support platforms while going beyond frontline support automation. Unlike generic AI platforms that struggle with regulatory complexity, Gradient Labs was engineered from the ground up to understand the nuanced requirements of regulated financial environments. The AI agent automates everything from routine support queries to sophisticated back-office processes including fraud investigations, payment disputes, complaint handling, money laundering investigations, and other compliance-critical workflows that typical AI solutions cannot handle. Gradient Labs includes comprehensive security features such as SOC 2 certification, SSO capabilities, detailed audit logs, and role-based permissions to meet the stringent requirements of financial institutions. The platform delivers immediate operational impact with 40-60% auto-resolution rates achieved within days of deployment without requiring custom integrations. Trusted by forward-thinking financial innovators like Yonder, Plum, Sling Money, Lendable, Nala, Penfold, Zego, Rain, and more, Gradient Labs transforms customer experience with AI that understands the complexity and nuance of regulated industries. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **Who Is the Company Behind Gradient Labs?** - **Seller:** [Gradient Labs](https://www.g2.com/sellers/gradient-labs) - **Year Founded:** 2023 - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/gradientlabs (31 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Mid-Market, 33% Small-Business #### What Are Gradient Labs's Pros and Cons? **Pros:** - Customer Satisfaction (3 reviews) - Customer Support (3 reviews) - Useful (3 reviews) - Chatbots (2 reviews) - Communication (2 reviews) **Cons:** - Technical Issues (2 reviews) - Usage Limitations (2 reviews) - Limited Features (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Gradient Labs? *AI-generated summary from verified user reviews* **Pros:** - Users value the **high customer satisfaction** with Gradient Labs, praising its chatbot's efficiency and reliable support team. - Users commend the **responsive and supportive customer support** of Gradient Labs, greatly enhancing their operational efficiency. - Users praise the **effective chatbot functionality** of Gradient Labs, transforming their customer support experience and efficiency. - Users praise Gradient Labs for its **expertly designed chatbot** , enhancing support and building customer trust effectively. - Users value the **exceptional communication** of Gradient Labs, enhancing customer support and building trust with clients. **Cons:** - Users experience **technical issues** with Gradient Labs, typical for an early-stage startup, but support is responsive. - Users note **usage limitations** with Gradient Labs due to its early-stage development, leading to bugs and missing features. - Users find **limited features** in Gradient Labs compared to established competitors, though support is responsive and solutions are prompt. - Users acknowledge **missing capabilities** in Gradient Labs compared to competitors, but appreciate the team's quick responses and updates. #### What Are Recent G2 Reviews of Gradient Labs? **"[Redefining Customer Support in Insurance with Gradient Labs](https://www.g2.com/survey_responses/gradient-labs-review-11637184)"** **Rating:** 5.0/5.0 stars *— Rhys P.* [Read full review](https://www.g2.com/survey_responses/gradient-labs-review-11637184) --- **"[Top Platform, Top People, Top Results](https://www.g2.com/survey_responses/gradient-labs-review-11613258)"** **Rating:** 5.0/5.0 stars *— James M.* [Read full review](https://www.g2.com/survey_responses/gradient-labs-review-11613258) --- ### 15. [Kipps AI](https://www.g2.com/products/kipps-ai/reviews) Kipps.AI is a platform designed to optimise time spent on operations, pre-sales, and customer support for businesses of all sizes. Our mission is to help companies handle these critical functions efficiently, allowing them to focus on growth rather than repetitive tasks. Kipps.AI provides a suite of AI agents, including chatbots, voice agents, WhatsApp agents, and Instagram agents, which integrate seamlessly into existing workflows. These agents excel at lead qualification, lead nurturing, and providing customer support around the clock. Our solution highlights training data gaps to improve AI performance, minimising the need for human intervention. **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **Who Is the Company Behind Kipps AI?** - **Seller:** [Derived Mind Technologies](https://www.g2.com/sellers/derived-mind-technologies) - **HQ Location:** Delhi, IN - **LinkedIn® Page:** https://www.linkedin.com/company/derived-mind-tech/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Kipps AI? **"[Effortless AI Deployment with Stellar Support](https://www.g2.com/survey_responses/kipps-ai-review-11836672)"** **Rating:** 5.0/5.0 stars *— Garvit C.* [Read full review](https://www.g2.com/survey_responses/kipps-ai-review-11836672) --- **"[Outstanding Support Makes All the Difference](https://www.g2.com/survey_responses/kipps-ai-review-11931273)"** **Rating:** 4.5/5.0 stars *— Ravi S.* [Read full review](https://www.g2.com/survey_responses/kipps-ai-review-11931273) --- ### 16. [My AskAI](https://www.g2.com/products/my-askai/reviews) My AskAI is the most affordable AI customer service agent, integrated into your existing help desk (Zendesk, Intercom, Freshdesk, HubSpot, and Gorgias) and available 24/7 to give instant answers to your customers. Set up in minutes, without the need for developers and trained on your help center, knowledge base, website and live customer data, the AI agent ensures your customers always have an answer to their questions. If it can't answer it will pass them over to your (human) team, giving the best of both worlds and increasing customer satisfaction and retention. • \>5x cheaper than native AI solutions, at $0.10 per ticket, but with comparable (often better) answer quality and performance. • Improve your AI agent's performance over time through automatic self-learning. • Fully customize and control your AI agent's brand and tone of voice with configurable guidance that also lets you set up custom scenarios for handovers. • Set up AI tasks to allow your AI agent to autonomously perform complex actions like refunds, KYC, seat management, address changes and more. • Use the AI agent internally, without responding directly to customers, with AI-generated internal/private notes or via our copilot extension. On average 75% of conversations are resolved directly by our AI agents across a range of hundreds of eCommerce, SaaS and marketplace platforms and businesses, saving thousands of hours of support time that can be better spent providing service in the more complex cases. Reduce your support requests, overnight, with My AskAI. **Average Rating:** 4.5/5.0 **Total Reviews:** 16 **Who Is the Company Behind My AskAI?** - **Seller:** [My AskAI](https://www.g2.com/sellers/my-askai) - **Year Founded:** 2022 - **HQ Location:** London, UK - **Twitter:** @usemyaskai (515 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/myaskai/ (3 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 45% Mid-Market, 45% Small-Business #### What Are My AskAI's Pros and Cons? **Pros:** - Customer Support (6 reviews) - Ease of Use (6 reviews) - Time-saving (6 reviews) - Easy Setup (5 reviews) - Helpful (5 reviews) **Cons:** - AI Limitations (3 reviews) - Inaccuracy (3 reviews) - Learning Curve (3 reviews) - Cost (2 reviews) - Expensive (2 reviews) ### What Do G2 Reviewers Say About My AskAI? *AI-generated summary from verified user reviews* **Pros:** - Users value the **efficient onboarding process** of My AskAI, appreciating its powerful integration into existing workflows. - Users appreciate the **ease of use** of My AskAI, highlighting its simple setup and seamless integration with existing systems. - Users find that My AskAI provides **significant time-saving benefits** , making customer support setup quick and efficient. - Users find **My AskAI's easy setup** beneficial, enabling quick integration and seamless customer support interactions. - Users highlight the **ease of onboarding** with MyAskAI, enabling quick integration and effective knowledge sharing. **Cons:** - Users face **significant limitations** with My AskAI, such as inability to read screenshots and inconsistent response accuracy. - Users express concern about the **inaccuracy** of My AskAI, noting issues with reading screenshots and email responses. - Users note a **challenging learning curve** , especially with setup and advanced options, which can hinder initial usage. - Users find the **cost structure confusing** and uncompetitive for smaller teams, impacting their choice of platform. - Users find the **pricing structure** of My AskAI to be confusing and excessively expensive for smaller teams. #### What Are Recent G2 Reviews of My AskAI? **"[We offloaded informational questions from live agents so have more time for other requests.](https://www.g2.com/survey_responses/my-askai-review-12271097)"** **Rating:** 4.5/5.0 stars *— Caelan B.* [Read full review](https://www.g2.com/survey_responses/my-askai-review-12271097) --- **"[A good low-cost alternative to Zendesk's native AI](https://www.g2.com/survey_responses/my-askai-review-11486310)"** **Rating:** 4.0/5.0 stars *— Alec H.* [Read full review](https://www.g2.com/survey_responses/my-askai-review-11486310) --- ### 17. [Nugget](https://www.g2.com/products/nugget/reviews) Nugget by Zomato is a conversational AI platform that powers end-to-end customer experience across chat, voice, email, and social channels. With AI agents that resolve queries instantly, understand context, and integrate with brand systems, Nugget helps businesses automate 80%+ of support while maintaining human-level CSAT. From D2C brands to BFSI enterprises, Nugget scales CX with faster resolutions, lower costs, and seamless implementation in just weeks. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **Who Is the Company Behind Nugget?** - **Seller:** [Nugget by Zomato](https://www.g2.com/sellers/nugget-by-zomato) - **HQ Location:** Gurugram, IN - **LinkedIn® Page:** https://www.linkedin.com/company/nuggetbyz/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Nugget? **"["Nugget Speeds Up Ticket Handling"](https://www.g2.com/survey_responses/nugget-review-12984942)"** **Rating:** 4.0/5.0 stars *— Sameer R.* [Read full review](https://www.g2.com/survey_responses/nugget-review-12984942) --- **"[Nugget–tool to centralise tickets](https://www.g2.com/survey_responses/nugget-review-12719255)"** **Rating:** 5.0/5.0 stars *— Raghav A.* [Read full review](https://www.g2.com/survey_responses/nugget-review-12719255) --- ### 18. [Plexa](https://www.g2.com/products/plexa/reviews) Plexa is Elysian SofTech’s advanced omnichannel AI platform that automates customer service, sales, and operational workflows across WhatsApp, phone, web, and more. It connects seamlessly to any CRM, ERP, or third-party system through powerful API integrations, providing real-time data, actions, and personalized responses. With human-level understanding and full automation, Plexa helps businesses reduce costs, increase efficiency, and deliver a faster, smarter customer experience. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Who Is the Company Behind Plexa?** - **Seller:** [Elysian Softech](https://www.g2.com/sellers/elysian-softech) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Plexa? **"[Exceptional Service and Time-Saving Integrations](https://www.g2.com/survey_responses/plexa-review-12040510)"** **Rating:** 5.0/5.0 stars *— Tomer P.* [Read full review](https://www.g2.com/survey_responses/plexa-review-12040510) --- **"[24/7 Customer Support and Seamless CRM Integration](https://www.g2.com/survey_responses/plexa-review-12065149)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/plexa-review-12065149) --- ### 19. [Pypestream](https://www.g2.com/products/pypestream/reviews) Pypestream is a tech-enabled services company that provides Applied AI solutions. Pypestream has a proprietary technology platform upon which it builds AI agents - chat and voice - to improve how companies connect with their customers. With more than 10 years of patented innovation and hundreds of pre-built microagents, Pypestream’s secure, cloud-native platform integrates seamlessly with any model or API, meaning it is enterprise-ready to deliver AI that’s compliant, ethical and reliable. One of Pypestream’s core beliefs is that AI should be applied purposefully, not universally. For workflows where generative capabilities elevate relevance, personalization or containment, experts will execute an AI-enabled approach. For processes that require strict accuracy or risk control, the solution will contain elegant automations without unnecessary AI. This balance ensures responsible solutions that deliver conversions and resolutions, not just chatty interactions. While we welcome the opportunity to impress you with our technical specs, compliance posture and proven methodologies, we hope you will walk away from our discussion most energized by what cannot be captured in capabilities checkboxes: the caliber of the people who will be working alongside you. Our tech-enabled services model means that our experts become an extension of your team. With Pypestream, you get access to a dedicated group of practitioners who take genuine pride in their craft, who bring deep applied-AI expertise, and who care as much about your customers’ and employees’ experiences as you do. Our clients consistently tell us that the “how” of working with Pypestream – our collaboration style, our transparency, our innovative mindsets, our speed – is as valuable as the conversational AI solutions we build. Pypestream’s AI agents help organizations unlock measurable business value such as cost savings, revenue growth, operational efficiency and customer loyalty. Fortune 500 leaders in telecom, media, travel, retail and financial services rely on Pypestream to delight their customers while lowering costs and scaling growth. **Average Rating:** 4.0/5.0 **Total Reviews:** 3 **Who Is the Company Behind Pypestream?** - **Seller:** [Pypestream](https://www.g2.com/sellers/pypestream) - **Year Founded:** 2015 - **HQ Location:** New York, US - **Twitter:** @Pypestream (4,810 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/pypestream/ (64 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market, 33% Small-Business #### What Are Pypestream's Pros and Cons? **Pros:** - Chatbot Development (2 reviews) - Chat Features (2 reviews) - Easy Creation (2 reviews) - Simple (2 reviews) - Design (1 reviews) **Cons:** - Flow Management (2 reviews) - Functionality Issues (2 reviews) - Limited Features (2 reviews) - Missing Features (2 reviews) - AI Limitations (1 reviews) ### What Do G2 Reviewers Say About Pypestream? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **microapps library** of Pypestream, which simplifies creating effective chatbots for customer care. - Users value the **user-friendly chat features** of Pypestream for quickly creating effective customer service chatbots. - Users appreciate the **easy creation** of chatbots with Pypestream, benefiting from quick templates and user-friendly design. - Users find Pypestream’s **microapps library** invaluable for quickly building simple, effective chatbots for customer support. - Users appreciate the **user-friendly design** of Pypestream, allowing quick creation and testing of chatbots with ease. **Cons:** - Users find **flow management challenging** with Pypestream due to limitations in conversation branching and hierarchy. - Users find **functionality issues** with Pypestream, struggling to manage conversation flows and introduce branching scenarios effectively. - Users find Pypestream has **limited features** for managing complex conversation flows and follow-up interactions. - Users find the **missing features** in Pypestream limit their ability to manage complex conversation flows effectively. - Users note the **limitations in handling multiple conversation flows** , restricting effective follow-up interactions with the chatbot. #### What Are Recent G2 Reviews of Pypestream? **"[Ability to use NLU](https://www.g2.com/survey_responses/pypestream-review-9770135)"** **Rating:** 4.0/5.0 stars *— Johannes L.* [Read full review](https://www.g2.com/survey_responses/pypestream-review-9770135) --- **"[Relieving our agents of less complicated problems](https://www.g2.com/survey_responses/pypestream-review-9983965)"** **Rating:** 4.5/5.0 stars *— Raaed M.* [Read full review](https://www.g2.com/survey_responses/pypestream-review-9983965) --- #### What Are G2 Users Discussing About Pypestream? - [What is Pypestream used for?](https://www.g2.com/discussions/what-is-pypestream-used-for) ### 20. [SleekFlow](https://www.g2.com/products/sleekflow/reviews) SleekFlow is an AI Suite for Revenue-Driving Conversations. Trusted by over 2,000 enterprises across 70+ countries, we unify WhatsApp, Instagram, Messenger, SMS, Website Live Chat, Email, Call, and beyond into a complete AI operating system. At the core of SleekFlow is AgentFlow, an AI GTM workforce that learns and improves relentlessly. The platform features a unique self-healing knowledge base that observes conversational patterns and identifies data gaps, surfacing one-click fixes for human approval. Beyond automation, SleekFlow’s AI acts as an unbiased data analyst, revealing deep business insights from your real customers’ conversations. From first-click conversion to long-term retention, SleekFlow is redefining the B2C relationship and turning every conversation into a data-backed growth opportunity. Headquartered in Singapore with a global presence in Hong Kong, Malaysia, Indonesia, Brazil, the UAE and the US, SleekFlow is backed by $23.5M in funding from tier-one investors including Tiger Global, Atinum Investment, AEF Greater Bay Area Fund (managed by Gobi Partners GBA and Transcend Capital Partners) Moses Tsang (Former General Partner of Goldman Sachs Group and Chairman of Goldman Sachs (Asia) LLC) and Mars Growth Capital. For more information, visit sleekflow.io. **Average Rating:** 4.6/5.0 **Total Reviews:** 202 **Who Is the Company Behind SleekFlow?** - **Seller:** [SleekFlow](https://www.g2.com/sellers/sleekflow) - **Company Website:** https://sleekflow.io/ - **Year Founded:** 2019 - **HQ Location:** Singapore, SG - **Twitter:** @sleekflow_io (174 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sleekflow (204 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director, Founder - **Top Industries:** Retail, Health, Wellness and Fitness - **Company Size:** 73% Small-Business, 21% Mid-Market #### What Are SleekFlow's Pros and Cons? **Pros:** - Ease of Use (88 reviews) - Customer Support (67 reviews) - Automation (44 reviews) - Features (44 reviews) - Helpful (44 reviews) **Cons:** - Missing Features (25 reviews) - Expensive (23 reviews) - Limited Features (18 reviews) - Messaging Issues (18 reviews) - Slow Loading (18 reviews) ### What Do G2 Reviewers Say About SleekFlow? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of SleekFlow enhances productivity and streamlines customer service efficiently. - Users commend the **helpful customer support** of SleekFlow, enabling easy setup and quick issue resolution. - Users value the **automation capabilities** of SleekFlow, significantly enhancing efficiency in managing customer inquiries and communications. - Users value the **centralized messaging management** of SleekFlow, enhancing efficiency and customer communication across platforms. - Users find **SleekFlow's AI assistance invaluable** for managing customer inquiries efficiently and enhancing lead conversion efforts. **Cons:** - Users note the **missing features** in SleekFlow, hoping for improvements like message editing and device support. - Users find the **pricing too high** , especially for add-ons and plan migrations, limiting accessibility for many. - Users note **limited features** in SleekFlow, particularly in automation and filtering, affecting overall usability. - Users face **messaging issues** with SleekFlow, such as blocked messages that can't be canceled and unclear template approvals. - Users experience **slow loading** times and lag, impacting overall usability and efficiency of SleekFlow. #### What Are Recent G2 Reviews of SleekFlow? **"[SleekFlow Streamlined Our DMs and Boosted Productivity](https://www.g2.com/survey_responses/sleekflow-review-12673937)"** **Rating:** 5.0/5.0 stars *— Yik Wang C.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-12673937) --- **"[Sleekflow Makes Multi-Channel Messaging and Automation Effortless.](https://www.g2.com/survey_responses/sleekflow-review-13065757)"** **Rating:** 4.5/5.0 stars *— Sujal S.* [Read full review](https://www.g2.com/survey_responses/sleekflow-review-13065757) --- #### What Are G2 Users Discussing About SleekFlow? - [What is SleekFlow used for?](https://www.g2.com/discussions/what-is-sleekflow-used-for) ### 21. [Thunai](https://www.g2.com/products/thunai/reviews) Thunai: The Agentic AI Platform for Workflow Orchestration Thunai is the agentic AI platform that transforms enterprise efficiency through intelligent workflow orchestration and automation. By deploying specialized AI agents across customer conversations, knowledge management, and business intelligence, Thunai eliminates data silos and delivers operational excellence. Thunai's Capabilities: Knowledge Management (Thunai Brain): Thunai's enterprise knowledge management system aggregates organizational intelligence and resolves contradictions to create a powerful, verified intelligence system. The platform improves document retrieval accuracy by 85% and accelerates employee onboarding by 60%, eliminating knowledge silos across teams and ensuring accurate information access throughout the organization. Customer Intelligence (Thunai Omni): Deflect 80% of support queries while maintaining 5-star customer experiences through human-like AI agents. Features include omnichannel support (voice, chat, email), real-time call scoring, multilingual voice support, context-based routing, sentiment analysis, quality assurance, and automated post-call workflows. Native CRM integrations enable seamless customer data management and intelligent queue management. Product Intelligence (Thunai Reflect): Extract actionable product insights from customer conversations with automated feature prioritization, customer journey mapping, churn prediction signals, competitive intelligence, and pain point categorization. Build data-driven product roadmaps, capture feature requests, and analyze usage patterns directly from customer feedback to identify feature gaps and improve customer retention. Revenue Intelligence (Thunai Revenue): Identify high-value opportunities with automatic CRM opportunity creation, lead scoring and qualification, at-risk deal identification, buying intent detection, and competitor mention tracking. Real-time buying signals and revenue forecasting enable upsell and cross-sell detection for maximized revenue growth and deal confidence scoring. Enterprise Integration: Thunai integrates seamlessly with 50+ enterprise platforms including Salesforce, ServiceNow, HubSpot, Jira, Amazon Connect, and Five9. Deploy specialized AI agents into existing ITSM infrastructure, sales ecosystems, and CCaaS platforms within days, not months. Security & Deployment: Enterprise-grade security with encryption, access controls, data privacy compliance, and on-premises deployment options for organizations with strict security requirements. **Average Rating:** 5.0/5.0 **Total Reviews:** 7 **Who Is the Company Behind Thunai?** - **Seller:** [Entrans](https://www.g2.com/sellers/entrans-75585fba-e408-48bb-b1d0-0e6c9db1f145) - **Company Website:** https://www.entrans.ai/ - **Year Founded:** 2020 - **HQ Location:** Branchburg, New Jersey - **Twitter:** @InfisignInc (25 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/entrans-technologies/ (330 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 86% Small-Business, 14% Mid-Market #### What Are Thunai's Pros and Cons? **Pros:** - Efficiency (6 reviews) - Productivity Improvement (3 reviews) - Helpful (2 reviews) - Call Management (1 reviews) - Customization (1 reviews) **Cons:** - Inaccuracy (3 reviews) - Complex Configuration (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Thunai? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **efficiency of automation** in Thunai, significantly reducing time spent on meetings and follow-ups. - Users value the **productivity improvement** from Thunai, enjoying reduced post-meeting admin time and efficient summaries. - Users commend the **efficiency and support** of Thunai, which simplifies workflows and enhances productivity for design studios. - Users love the **automatic transcription and summarization** of calls by Thunai, saving valuable time on meeting notes. - Users value the **customization options** in Thunai, enhancing their overall experience and satisfaction. **Cons:** - Users experience **inaccuracy with transcriptions** , requiring manual corrections due to misinterpretations, especially with heavy accents. - Users report a **complex configuration** process that extends the onboarding time and complicates initial setup. - Users find the **learning curve time-consuming** , making setup and training longer than expected. #### What Are Recent G2 Reviews of Thunai? **"[Exceptional Adaptability and Support Make Thunai.ai Stand Out](https://www.g2.com/survey_responses/thunai-review-12044747)"** **Rating:** 5.0/5.0 stars *— Mohamed E.* [Read full review](https://www.g2.com/survey_responses/thunai-review-12044747) --- **"[A helpful AI assistant that saves us time every day.](https://www.g2.com/survey_responses/thunai-review-12010845)"** **Rating:** 5.0/5.0 stars *— Yuvaraj M.* [Read full review](https://www.g2.com/survey_responses/thunai-review-12010845) --- ### 22. [AgentZap](https://www.g2.com/products/agentzap/reviews) AgentZap is an AI-powered customer service platform built to help businesses provide fast, reliable, and professional support around the clock. Our intelligent AI agents function as virtual receptionists that answer calls 24/7, book appointments, capture and qualify leads, and handle customer inquiries with natural, conversational accuracy. Designed for businesses of all sizes, AgentZap makes advanced AI customer service accessible without the complexity or cost of traditional call centers or large support teams. The platform adapts to a wide range of industries including healthcare, home services, professional services, and growing enterprises, ensuring that no call goes unanswered and no opportunity is missed. AgentZap’s mission is to democratize AI customer service by enabling businesses to scale their support operations, improve response times, and increase conversions while maintaining a consistent and professional customer experience. **Average Rating:** 4.5/5.0 **Total Reviews:** 1 **Who Is the Company Behind AgentZap?** - **Seller:** [Agent Zap ](https://www.g2.com/sellers/agent-zap) - **HQ Location:** N/A - **LinkedIn® Page:** https://linkedin.com/company/agentzap/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of AgentZap? **"[AI Receptionist is a basic need now and AgentZap delivers it perfectly](https://www.g2.com/survey_responses/agentzap-review-12397009)"** **Rating:** 4.5/5.0 stars *— 2tentech N.* [Read full review](https://www.g2.com/survey_responses/agentzap-review-12397009) --- ### 23. [Agle AI](https://www.g2.com/products/agle-ai/reviews) Agle is a subscription-based AI SaaS platform that enables businesses to build and manage AI agents for customer support, lead qualification, and business automation. Customers subscribe to Free, Pro, or Business plans and pay recurring monthly or annual fees to access platform features, AI usage, and integrations. All services are delivered digitally through our web application, and no physical products are provided. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind Agle AI?** - **Seller:** [Agle Deep Technology](https://www.g2.com/sellers/agle-deep-technology) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of Agle AI? **"[agle Made Building Our Company Website Easy](https://www.g2.com/survey_responses/agle-ai-review-13028591)"** **Rating:** 5.0/5.0 stars *— Tries A.* [Read full review](https://www.g2.com/survey_responses/agle-ai-review-13028591) --- ### 24. [AiSA-X](https://www.g2.com/products/aisa-x/reviews) Aisa-X is an advanced AI agent platform designed to automate business conversations, customer engagement, and workflow processes using conversational artificial intelligence. Built for modern enterprises, Aisa-X enables organizations to deploy intelligent AI chat agents, AI voice agents, and automation workflows that handle customer interactions across websites, WhatsApp, phone calls, and other digital channels. With Aisa-X, businesses can streamline operations by automating tasks such as lead qualification, appointment scheduling, customer support, event RSVPs, and follow-up communications. The platform combines natural language processing (NLP), machine learning, and conversational AI to understand user intent and deliver accurate, human-like responses in real time. Aisa-X supports multiple industries including healthcare, real estate, insurance, e-commerce, and customer service, helping organizations reduce operational workload while improving customer experience. Companies can deploy AI voice assistants for appointment reminders, AI chatbots for website engagement, and WhatsApp AI agents for automated messaging and support. One of the key strengths of Aisa-X is its custom AI development capability, allowing businesses to build AI agents tailored to their unique workflows and processes. The platform integrates seamlessly with CRM systems, business tools, and APIs, enabling automated data synchronization and intelligent workflow automation. By leveraging Aisa-X, organizations can achieve 24/7 customer engagement, faster response times, and scalable communication without increasing support teams. The platform is designed to enhance productivity while ensuring consistent, personalized customer interactions. Aisa-X is ideal for businesses looking to transform customer communication with AI, improve operational efficiency, and unlock the power of conversational automation. Whether it’s managing high volumes of customer queries or automating repetitive processes, Aisa-X helps businesses deliver smarter, faster, and more efficient experiences powered by artificial intelligence. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Who Is the Company Behind AiSA-X?** - **Seller:** [Vinsights Solutions](https://www.g2.com/sellers/vinsights-solutions) - **HQ Location:** Theni, IN - **LinkedIn® Page:** https://www.linkedin.com/company/vinsights-solutions/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of AiSA-X? **"[Efficient Automation with Excellent Support](https://www.g2.com/survey_responses/aisa-x-review-12483342)"** **Rating:** 4.0/5.0 stars *— Shubham S.* [Read full review](https://www.g2.com/survey_responses/aisa-x-review-12483342) --- ### 25. [Applied Labs](https://www.g2.com/products/applied-labs/reviews) Applied Labs is an AI-native customer service platform built for support teams. Unlike legacy helpdesks or bolted-on AI tools, Applied Labs resolves customer interactions end-to-end with no human intervention required: handling refunds, order modifications, subscription saves, cancellation retention, loyalty logic, and WISMO across chat, email, voice, and more. Why brands switch from Gorgias, Zendesk, and Intercom: - No per-seat pricing. You only pay for AI-resolved interactions. - 90%+ AI CSAT with 0 critical issues in 30 days. - Full visibility into every agent decision - audit, QA, and modify any AI action taken. - One unified platform: AI agents, helpdesk, QA, VoC, and analytics built in. not stitching together tools Trusted by: FabFitFun, Sundays for Dogs, Truemed, ripple+, and more. Applied Assurance: Every deployment is guaranteed 90%+ AI CSAT with 0 critical issues in 30 days, or we make it right. Includes a dedicated Agent PM and engineer from day one. Built for DTC ecommerce, marketplaces, fintech, healthtech, and more that integrates with your existing stack or replaces it entirely. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **Who Is the Company Behind Applied Labs?** - **Seller:** [Applied Labs AI](https://www.g2.com/sellers/applied-labs-ai) - **Year Founded:** 2024 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/applied-labs-ai/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Applied Labs? **"[Applied Labs: Amazing Product, Even Better Partners](https://www.g2.com/survey_responses/applied-labs-review-12893651)"** **Rating:** 5.0/5.0 stars *— Jeff L.* [Read full review](https://www.g2.com/survey_responses/applied-labs-review-12893651) --- **"[Elevated Customer Support with Applied Labs](https://www.g2.com/survey_responses/applied-labs-review-12908199)"** **Rating:** 4.0/5.0 stars *— Sydney L.* [Read full review](https://www.g2.com/survey_responses/applied-labs-review-12908199) --- ## What Is AI Customer Support Agents Software? [ AI Agents](https://www.g2.com/categories/ai-agents) ## What Software Categories Are Similar to AI Customer Support Agents Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Live Chat Software](https://www.g2.com/categories/live-chat) - [Chatbots Software](https://www.g2.com/categories/chatbots) - [Conversational Support Software](https://www.g2.com/categories/conversational-support) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) --- ## How Do You Choose the Right AI Customer Support Agents Software? ### What You Should Know About AI Customer Support Agents Software ### AI Customer Support Agents software buying insights at a glance [AI Customer Support Agents software](https://www.g2.com/categories/ai-customer-support-agents) helps organizations automate and scale customer service operations by deploying intelligent agents that can answer questions, retrieve information, and resolve support requests across digital channels. These tools allow teams to deploy AI customer support agents that interact with [knowledge bases](https://www.g2.com/categories/knowledge-base-software) **,** [CRM systems](https://www.g2.com/categories/CRM), ticketing platforms, and support tools to complete tasks such as responding to inquiries, routing conversations, resolving common issues, and escalating complex cases to human agents. As businesses increasingly operationalize generative AI within customer service workflows, AI support agent platforms are becoming essential infrastructure for teams looking to move automation beyond basic chatbots into real support operations. Organizations often adopt AI customer service agents to reduce repetitive ticket volume, streamline support workflows, and deliver faster responses to customers. Across G2 user reviews, buyers frequently highlight benefits such as improved response times, easier access to internal knowledge, and the ability to automate high-volume support interactions without heavy engineering investment. The best AI customer support agents combine flexible automation logic, strong integrations, and reliable responses that support real customer service workflows. Pricing for AI customer support software varies depending on automation complexity, usage volume, integrations, and governance features. Many vendors offer tiered subscriptions combined with usage-based pricing tied to conversations or automated resolutions. Buyers evaluating the best AI customer support agents often consider implementation support, model usage costs, analytics capabilities, and long-term administration effort when estimating total cost of ownership. **Top 5 FAQs from software buyers:** - What features should I look for in the best AI customer support agents for reducing repetitive tickets? - How do AI customer support agents automate responses to common customer inquiries? - How do AI customer service agents handle escalation when they are uncertain about an answer? - What types of customer support workflows can AI support agents automate? - How do AI customer support agents improve response times and support team productivity? G2’s top-rated AI Customer Support Agents software includes [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **,** [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **,** [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) and [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews). ### What are the top-reviewed AI Customer Support Agents on G2? [**Salesforce Agentforce**](https://www.g2.com/products/salesforce-agentforce/reviews) - Number of Reviews: 197 - Satisfaction: 89 - Market Score: 99 - G2 Score: 94 [**Fin by Intercom**](https://www.g2.com/products/fin-by-intercom/reviews) - Number of Reviews: 381 - Satisfaction: 99 - Market Score: 76 - G2 Score: 88 [**Zendesk for Customer Service**](https://www.g2.com/products/zendesk-for-customer-service/reviews) - Number of Reviews: 124 - Satisfaction: 74 - Market Score: 89 - G2 Score: 81 [**Jotform AI Agents**](https://www.g2.com/products/jotform-ai-agents/reviews) - Number of Reviews: 219 - Satisfaction: 96 - Market Score: 62 - G2 Score: 79 [**Genesys Cloud CX**](https://www.g2.com/products/genesys-cloud-cx/reviews) - Number of Reviews: 63 - Satisfaction: 53 - Market Score: 77 - G2 Score: 65 Satisfaction reflects user-reported ratings across factors such as ease of use, feature fit, and support quality. ([Source 2](https://www.g2.com/reports)) Market Presence scores are calculated based on review volume, third-party signals, and overall market visibility. ([Source 2](https://www.g2.com/reports)) G2 Score is a weighted composite of Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) Learn how G2 scores products. ([Source 1](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5vlk6s*_gcl_au*MTAwMzU5MzUxLjE3NjM0MTg0NzYuNjY0NTIxMTY0LjE3NjQ2MTc0NzcuMTc2NDYxNzQ3Nw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NjYwODk1MTMkbzY3JGcxJHQxNzY2MDkyMjQyJGo1NyRsMCRoMA..)) ### What I Often See in AI Customer Support Agents #### Feedback Pros: What Users Consistently Appreciate - **Efficient data collection and customer engagement** - “_I have been using Jotform AI Agents for a month and a half, and I see that this AI makes things a little better by providing better knowledge to the end user and collecting data from them. It's pretty helpful for my logistics company as I use it on my website as a chat assistant. It collects data from customers worldwide and either stores it on the AI website or sends it to my registered email ID, which helps us directly contact customers and improve our sales and marketing processes. I appreciate how smoothly it integrates into our workflow, and it helps increase our work efficiency while minimizing expenses since it's more cost-effective than hiring employees. The chat and form submission processes are features I've never seen in another chat AI, and they are among the most likable aspects for me. I also like that it helps connect to customers worldwide and keeps our international business relations smooth with polite and official communication, making better relationships with our customers.”_ - [Siddhaswar P.](https://www.g2.com/products/jotform-ai-agents/reviews/jotform-ai-agents-review-12428233), Jotform AI Agents review - **Effortless automation and exceptional usability** _“I use Salesforce Agentforce to automate tasks like booking tables, conference rooms, or providing customer support. I find the actions available in the agent very simple to operate. It's also more reliable and way easier to use, with tasks becoming very simple and requiring fewer steps to get the response I need. The initial setup of Salesforce Agentforce was straightforward; naming the agent and providing the instructions and actions made it ready to use. I also like that it integrates with payment platforms to automate payments for bookings. I recently switched to Salesforce Agentforce from Zoho because of these benefits, and I would easily rate it 10 out of 10.” -_ [_Amishaaa G_](https://www.g2.com/products/salesforce-agentforce/reviews/salesforce-agentforce-review-12392874)_., Salesforce Agentforce review_ - **Instant, accurate answers that save our support team time** - “_What I like best about Fin by Intercom is that it helps in answering customer queries instantly without much manual effort. It understands the customer question quite well and provides accurate responses based on the help articles. This saves a lot of time for the support team because many common questions get resolved automatically. The setup is also quite simple, and it works smoothly with the Intercom platform, which we already use for customer support._” - [Sunny Y.](https://www.g2.com/products/fin-by-intercom/reviews/fin-by-intercom-review-12451021), Fin by Intercom review #### Cons: Where Many Platforms Fall Short - **Higher entry cost and ramp-up time for new users** - **“** _It’s not really a dislike, but the high initial cost and the learning curve for a new team could be a deterrent to adoption.” -_ [Vanshul C.](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-12325184), Zendesk for Customer Service review - **Overwhelming UI and multi-step navigation for reporting insights** - “_Something that I dislike about this is that the UI can feel a bit overwhelming at first. Too many options and settings for someone new, and not everything is intuitive. Also, some reporting and historical data views could be more straightforward; you sometimes need extra clicks to get simple insights. Rest everything works perfectly fine.” -_ [Furkan K.](https://www.g2.com/products/genesys-cloud-cx/reviews/genesys-cloud-cx-review-12217003)_,_ Genesys Cloud CX - **A complex interface and setup can slow early adoption** - _“Some features are hard to understand at first and need time to learn. The setup can be confusing without clear guidance. Also, it sometimes feels too complex for simple tasks that should be quicker to do. This can slow down the work at the beginning.”_ - [Paulina P.](https://www.g2.com/products/salesforce-agentforce/reviews/salesforce-agentforce-review-12221969), Salesforce Agentforce review ### My Expert Takeaway on AI Customer Support Agents AI customer support agents deliver the most value when organizations treat them as workflow automation layers rather than simple conversational tools. The strongest deployments combine AI reasoning with structured support workflows, enabling teams to route inquiries, retrieve knowledge, resolve repetitive requests, and efficiently escalate complex issues. In practice, leading AI support agent platforms act as orchestration layers across [help desks](https://www.g2.com/categories/help-desk) **,** [knowledge bases](https://www.g2.com/categories/knowledge-base-software) **,** and [CRM systems](https://www.g2.com/categories/CRM) to manage large volumes of customer interactions while maintaining consistent service quality. Review sentiment across this dataset reflects strong adoption. The category averages a 4.58-star rating and a 9.15/10 likelihood to recommend, alongside strong usability signals, including Ease of Use (6.44/7), Ease of Setup (6.30/7), and Quality of Support (6.34/7). These results suggest that AI customer support software has matured beyond early experimentation and is delivering measurable value once deployed in real support workflows. Challenges typically appear when teams expand from pilot use cases to broader automation. High-performing teams approach AI customer service agents with clear workflow design, well-maintained knowledge sources, and governance rules that keep automated responses accurate as usage grows. The best AI customer support agents balance automation flexibility with operational reliability, allowing teams to iterate quickly while maintaining control over integrations, escalation logic, and response quality. ### AI Customer Support Agents FAQs #### **What are the best AI customer support agents for reducing support ticket volumes?** For ticket deflection, [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) for automating customer inquiries and reducing human workload, while [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) leads the category overall and [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) emphasizes 24/7 automated question handling and service-request management. #### **Which AI customer support platforms provide reliable 24/7 automated customer inquiry handling?** Several AI customer support platforms help businesses deliver reliable 24/7 automated inquiry handling by combining [AI chatbots](https://www.g2.com/categories/ai-chatbots), knowledge base search, and ticket automation. AI customer support solutions like [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) enable round-the-clock responses with built-in request management and form automation, making them useful for teams that want structured intake and support workflows. [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) is widely used for automatically resolving routine questions by pulling answers from company [knowledge bases](https://www.g2.com/categories/knowledge-base-software) and previous support content. Meanwhile, [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) provides AI-powered bots and automation that help enterprises manage high ticket volumes while maintaining continuous support coverage across chat, messaging, and help centers. #### **Which AI customer support agents offer the best self-service and multi-channel support capabilities?** Several AI customer support platforms help teams deliver self-service and multi-channel support. [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) enables AI-driven service automation within the Salesforce ecosystem. Gladly unifies conversations across channels like email, chat, and messaging in a single customer timeline. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) supports enterprise-grade omnichannel engagement across voice, chat, and social channels, while [Birdeye](https://www.g2.com/products/birdeye/reviews) helps multi-location businesses manage and automate customer interactions across multiple platforms. #### **What are the top AI agents for customer support?** Top options on G2 currently include [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **,** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **,** [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **,** [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **,** and [Freshdesk](https://www.g2.com/products/freshdesk/reviews). The right choice depends on your support complexity, channels, knowledge base maturity, and whether you prioritize quick setup, workflow depth, or enterprise governance. #### **What are the top AI-powered helpdesk tools for automating common customer queries and improving response times?** Here are some top AI-powered helpdesk tools that help automate common customer queries and improve response times: - [**Fin by Intercom**](https://www.g2.com/products/fin-by-intercom/reviews) - Uses AI to automatically resolve routine and complex customer questions by pulling accurate answers from a company’s knowledge base. - [**Talkdesk**](https://www.g2.com/products/talkdesk/reviews) - Provides AI-driven customer experience automation that helps support teams handle inquiries faster across voice and digital channels. - [**Salesforce Agentforce**](https://www.g2.com/products/salesforce-agentforce/reviews) - Enables scalable AI-powered support workflows that automate customer interactions and accelerate response and resolution times. ### Most Popular FAQs #### Which AI customer support agent has the best reviews? The highest-reviewed AI customer support agents on G2, measured by review volume, star rating, and likelihood to recommend, include a mix of purpose-built AI tools and established platforms.  - [Retell AI](https://www.g2.com/products/retell-ai/reviews) **:** A voice-first AI agent platform built for high-volume inbound and outbound call automation, favored by teams that need reliable, low-latency conversational AI with minimal setup overhead. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk/reviews) **:** A widely adopted support platform with mature AI agent capabilities, praised for its breadth of integrations and consistency across high-traffic support environments. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** An enterprise-grade cloud contact center platform with embedded AI routing and agent assistance, highly rated for omnichannel support and quality management. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** An AI-native support agent that resolves customer queries end-to-end using a company's existing knowledge base, built for SaaS and tech teams prioritizing deflection rates. #### What AI agents offer customer support automation? AI agents designed for customer support automation handle repetitive, high-volume tasks such as ticket routing, FAQ resolution, and follow-up messaging without human involvement. These are among the most reviewed platforms on G2 for autonomous support automation. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **:** A no-code AI agent builder that automates intake, FAQ responses, and data collection workflows, widely used by teams looking to reduce manual support touchpoints without engineering resources. - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **:** An enterprise AI agent platform embedded within the Salesforce ecosystem, enabling automation of complex, multi-step support workflows that draw directly on CRM data and customer history. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** A live chat and AI agent platform that automates responses across chat and email channels, with reviewers citing its automation builder as accessible for non-technical support teams. #### Which AI customer support platform has the best self-service options? Self-service capability, measured by how effectively an AI agent resolves queries without escalation, is one of the most scrutinized metrics in G2 reviews for this category. These platforms consistently receive the strongest marks for enabling customers to find answers independently. - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) **:** Features Freddy AI, an embedded assistant that surfaces relevant knowledge base articles and automates responses to common queries, with SMB and mid-market reviewers noting strong out-of-the-box self-service performance. - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) **:** Includes an AI-assisted self-service portal with contextual article suggestions and bot-driven deflection, valued by teams in the Zoho ecosystem for its tight integration and low admin overhead. - [Level AI](https://www.g2.com/products/level-ai/reviews) **:** An AI-powered contact center intelligence tool that surfaces relevant knowledge in real time, helping agents and self-service flows resolve issues faster with fewer escalations. #### Which AI customer support tool integrates with live chat systems? Live chat integration is among the most frequently cited requirements in G2 reviews for AI customer support agents. Buyers consistently prioritize tools that layer AI capabilities onto existing chat infrastructure rather than replacing it. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** Operates natively within Intercom's live chat messenger, enabling AI and human agents to share a unified conversation thread, a feature tech teams frequently cite for its smooth escalation and context passing. - [Gladly](https://www.g2.com/products/gladly/reviews) **:** A customer service platform that unifies live chat, email, voice, and AI within a single customer timeline, praised by retail and DTC reviewers for eliminating context loss during agent handoffs. - [JustCall](https://www.g2.com/products/justcall/reviews) **:** A cloud communications platform with AI assist features that integrates with major live chat and CRM tools, used by sales and support teams to keep AI-generated context in sync across channels. #### How much does an AI call center agent cost? Pricing depends on deployment model and call volume. Usage-based tools charge per conversation minute or per resolved interaction, while platform licenses are typically seat-based or tiered by active users. Key cost drivers include concurrent call capacity, integration complexity with existing telephony or CRM systems, and whether the vendor charges separately for AI model usage. One-time setup fees are frequently flagged by enterprise reviewers as an overlooked line item. When comparing vendors, G2 reviewers most commonly frame ROI around deflection savings versus live agent costs rather than platform price alone. ### Small Business FAQs   #### What is the most affordable AI customer support agent for SMBs? Small business buyers on G2 frequently flag pricing flexibility and low upfront cost as primary decision criteria. See the full set of options on the[AI Customer Support Agents SMB page](https://www.g2.com/categories/ai-customer-support-agents/small-business). These tools stand out for accessible pricing without sacrificing core functionality. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** A live chat and AI agent platform popular among e-commerce and service SMBs for its accessible entry pricing and quick setup without technical resources. - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) **:** A helpdesk platform with AI assist features that integrates tightly with Zoho's broader suite, valued by SMBs already in the Zoho ecosystem for cost consolidation. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **:** An AI agent builder that small teams use to automate intake, FAQs, and data collection without writing code, at a price point designed for non-enterprise budgets. #### What is the best AI customer support agent for startups? Startups on G2 prioritize fast time-to-value, minimal IT dependency, and tools that scale without renegotiating contracts. These are among the most-reviewed options for companies with fewer than 50 employees. - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** A top choice for early-stage SaaS companies looking to automate support without a dedicated team, with reviewers citing rapid deployment and high resolution rates out of the box. - [Retell AI](https://www.g2.com/products/retell-ai/reviews) **:** Favored by startups that need to automate phone-based customer touchpoints quickly, with reviewers noting its low-code setup and strong API access for product teams. - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) **:** A practical first helpdesk for growing teams, with AI automation features that activate quickly and don't require a dedicated admin to maintain. #### Which AI customer support agent is the most user-friendly for startups? Ease-of-use and ease-of-setup scores from G2 reviewers at small companies consistently point to tools that non-technical founders and support leads can configure and launch without dedicated IT support. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** A drag-and-drop interface for building AI support flows that SMB reviewers repeatedly call one of the easiest tools in the category to get live and produce results. - [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) **:** Startup teams with no development resources use Jotform's no-code agent builder to launch conversational support and data collection flows in hours, not weeks. - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) **:** Consistently rated accessible by non-technical SMB reviewers, with a guided setup experience and pre-built automation templates that reduce time to first resolution. #### Can a small business set up an AI customer support agent without an IT team? Yes. Several tools in this category are specifically designed for no-code or low-code deployment, and G2 reviewers at companies with fewer than 50 employees frequently confirm going live in days without engineering involvement. The keys to success are selecting a tool with pre-built integrations for your existing channels (email, chat, or voice) and a knowledge base your AI agent can be trained on. Reviewers most often flag onboarding support quality, not technical complexity, as the variable that determines time-to-value for resource-constrained teams. #### What are the best AI customer support agents for e-commerce small businesses? E-commerce is one of the most active buyer segments in this category on G2, with small retail and DTC brands specifically seeking AI agents that handle order status, returns, and product queries at scale during peak periods. - [Tidio](https://www.g2.com/products/tidio/reviews) **:** Widely used by small e-commerce stores for automated responses to order inquiries and abandoned cart recovery, with native integrations into Shopify and WooCommerce. - [Gladly](https://www.g2.com/products/gladly/reviews) **:** A customer service platform built for high-interaction retail environments, praised by DTC brands for surfacing full purchase history and enabling personalized AI-assisted responses. - [Birdeye](https://www.g2.com/products/birdeye/reviews) **:** An AI-powered customer experience platform that SMB retailers use for review management, messaging, and automated follow-up across multiple locations. ### Enterprise FAQs #### What is the best-rated AI customer support agent for tech enterprises? Technology companies, including SaaS, IT services, and computer software firms, are the most represented enterprise segment in G2 reviews for this category. See the full enterprise comparison on the[AI Customer Support Agents enterprise page](https://www.g2.com/categories/ai-customer-support-agents/enterprise). - [Fin by Intercom](https://www.g2.com/products/fin-by-intercom/reviews) **:** The most-reviewed AI customer support agent among enterprise tech companies on G2, valued for its ability to resolve complex technical queries using internal documentation and support content. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk/reviews) **:** A top-rated enterprise support platform with deep AI automation capabilities, recognized by tech enterprises for its robust admin controls and high-volume ticket management. - [Retell AI](https://www.g2.com/products/retell-ai/reviews) **:** Highly rated by tech enterprise reviewers who need programmable, scalable voice AI, with teams using it to automate phone support at high call volumes with custom logic layers. #### What is the most reliable AI customer support tool for enterprises? Enterprise reviewers on G2 define reliability through a combination of uptime, consistent AI accuracy, and quality of vendor support. These platforms score highest across those combined dimensions within large organizations. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** An enterprise contact center platform with AI-embedded routing and agent assistance, consistently praised by large-scale operations teams for stability and enterprise SLA performance. - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **:** Salesforce's enterprise AI agent layer, rated highly for reliability by enterprise buyers already invested in the Salesforce ecosystem who need AI support agents with deep CRM context. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **:** A cloud contact center platform with AI-native architecture and a strong enterprise uptime track record, favored by operations teams that need predictable performance at scale. #### What is the best-reviewed AI customer support agent for enterprise app integration? Integration depth is one of the most-cited evaluation criteria for enterprise buyers in G2 reviews. The ability to connect AI agents with CRM, ticketing, telephony, and data platforms determines whether a tool fits into an existing stack or creates new silos. - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) **:** Natively integrated with the Salesforce platform and its ecosystem of third-party connectors, favored by enterprises that want their AI agents to act on CRM data in real time. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** Offers extensive pre-built integrations with enterprise CRM, workforce management, and telephony systems, with enterprise reviewers highlighting its integration reliability as a key differentiator. - [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) **:** An AI agent offering from ServiceNow that operates within its broader ITSM ecosystem, suited for enterprises that run support and service operations on the ServiceNow platform. #### Which AI customer support agents support multi-channel enterprise deployments? Multi-channel consistency, handling customer interactions across chat, email, voice, and social from a single AI layer, is a defining requirement for enterprise buyers. G2 reviewers at large organizations frequently cite fragmented channel coverage as a top frustration with legacy tools. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) **:** Built for omnichannel enterprise contact centers, enabling AI-powered interactions across voice, digital, and messaging channels from a unified platform. - [Zendesk for Customer Service](https://www.g2.com/products/zendesk/reviews) **:** Supports AI-assisted interactions across email, chat, voice, and social channels, with centralized reporting; enterprise reviewers value its channel breadth and admin visibility. - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) **:** An AI-native cloud contact center platform with multi-channel support and enterprise-grade security features, widely used by large customer service operations teams. #### What do enterprise buyers most commonly dislike about AI customer support agents? Enterprise reviewers on G2 are candid about friction points. The most commonly cited dislikes include complex initial configuration for non-standard workflows, difficulty training the AI on proprietary or rapidly changing knowledge bases, limitations in handling nuanced escalations without human intervention, and the learning curve associated with admin and reporting interfaces. Buyers at larger organizations also frequently mention challenges with multi-region deployment, language support gaps, and integration setup time when connecting AI agents to legacy CRM or telephony infrastructure. Evaluating vendors against these specific criteria during a trial period is strongly recommended before enterprise procurement. ### Sources 1. [G2 Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*5ky9es*_gcl_au*MTY2NDg2MDY3Ny4xNzU1MDQxMDU4*_ga*MTMwMTMzNzE1MS4xNzQ5MjMyMzg1*_ga_MFZ5NDXZ5F*czE3NTUwOTkzMjgkbzQkZzEkdDE3NTUwOTk3NzYkajU3JGwwJGgw) 2. [G2 Winter 2026 Reports](https://company.g2.com/news/g2-winter-2026-reports) Researched By: [Bijou Barry](https://research.g2.com/insights/author/bijou-barry) Last updated on April 23, 2026