# Hoory AI Reviews **Vendor:** Hoory.com **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.9/5.0 **Total Reviews:** 5 ## About Hoory AI Hoory AI is an all-in-one platform for customer support automation designed to provide 24/7 streamlined customer communications for businesses of all sizes. Hoory AI provides Live Chat, AI Assistant, Chatbot Builder, Call Center, and many other solutions to enhance support operations and boost customer satisfaction. By leveraging conversational AI, machine learning, and natural language processing, Hoory AI automates repetitive support tasks and delivers instant, personalized responses. Pricing starts at just $6 per user per month. Key Features Omnichannel Inbox - Manage and track all customer interactions from a single dashboard - Allow your agents to seamlessly take over conversations from your AI assistant - Access detailed customer conversation histories and data, including contact information, location, and other identifiers - Filter conversations by tags, status, assignees, location, and more - Organize conversations efficiently by adding tags and notes Multilingual Support - Working in a multilingual market? Let Hoory AI conquer language and cultural barriers with ease - Provide multilingual text and audio support in over 120 languages - Simply train your assistant in one language, and it will seamlessly respond to customers in their preferred language, ensuring smooth and effective communication every time. Training in Real Time - Easily train your AI assistant to provide accurate and efficient support to your customers - Make conversations more interactive and purposeful by adding buttons, links and images Team Collaboration - Invite team members to utilize your AI assistant together and support customers collaboratively - Manage individual permissions and assign specific tasks to the right agents Customizable Widget - Style Hoory AI to match your brand identity by naming your widget, choosing one of the many avatar options and setting up the right color scheme Automation - Define rules and execute automated tasks to improve your workflow Analytics - Get insightful reports to achieve a deeper understanding of customer behavior ## Hoory AI Pros & Cons **What users like:** - Users appreciate the **communication improvement** that Hoory AI offers, enhancing customer interactions and streamlining processes effectively. (2 reviews) - Users value the **personalized recommendations** from Hoory AI, enhancing client strategies and optimizing business results. (2 reviews) - Users find Hoory AI enhances productivity by providing **efficient automation** for customer communication and repetitive tasks. (1 reviews) - Users love the **ease of chatbot development** with Hoory AI, benefiting from quick knowledge base creation and customization. (1 reviews) - Users value Hoory AI for its **streamlined customer communication** , enhancing efficiency in lead generation and task handling. (1 reviews) - Users highlight the **exceptional customer support** from Hoory AI, noting its responsiveness and helpfulness in addressing queries. (1 reviews) - Users value the **customization options** of Hoory AI, allowing tailored information for enhanced customer support. (1 reviews) - Ease of Use (1 reviews) - Flexibility (1 reviews) - Tools (1 reviews) **What users dislike:** - Users experience occasional **connectivity issues** during high call usage, indicating a need for better 3rd party integrations. (1 reviews) ## Hoory AI Reviews ### 1. A smart AI assistant, which helps streamline omnichannel customer support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Hoory AI?** Hoory helps me by making customer communications easier. This AI platform quickly understands context, also it easily handles repetitive tasks. This software is been used by our pre sales team for l=an effective lead generation process. **What do you dislike about Hoory AI?** Minor language disrupts happens sometimes, when high usage of calls happens, integrations with 3rd party softwares should be worked on. **What problems is Hoory AI solving and how is that benefiting you?** It helps us by automating half of our customer calls, eases of manual human intervention, It also helps us rout the calls to the concern department, with its AI smart routing. ### 2. Hoory is the best conversational tool **Rating:** 5.0/5.0 stars **Reviewed by:** Sarin P. | Deputy Head of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Hoory AI?** Hoory is a really good conversational tool. Hard to point out any feature that I don't particularly appreciate, the platform is so easy to use. Even a very non-technical person can quickly learn how to use all the features. **What do you dislike about Hoory AI?** I liked the product overall. I don't have anything that i disliked. **What problems is Hoory AI solving and how is that benefiting you?** Hoory is a really good conversational tool. Hard to point out any feature that I don't particularly appreciate, the platform is so easy to use. Even a very non-technical person can quickly learn how to use all the features. ### 3. A versatile AI conversational tool to improve customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Hoory AI?** Its deep understanding of the industry and personalized recommendations have helped me optimize my strategies and achieve better results for my clients. The versatility of Hoory, being accessible across multiple platforms and channels, makes it a convenient tool for my business, and the friendly tone of the AI-powered assistant responses adds a personal touch to my interactions with it. Additionally, the exceptional customer support provided by the Hoory team has been outstanding, always being responsive and helpful whenever I need assistance. **What do you dislike about Hoory AI?** There were no negative experiences while using Hoory's AI assistant solution. **What problems is Hoory AI solving and how is that benefiting you?** - Access to accurate and up-to-date information; - Personalized recommendations; - Convenience and versatility; - Enhanced customer engagement; - Exceptional customer support ### 4. The AI-powered knowledge base management is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Anna V. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2023 **What do you like best about Hoory AI?** As for me, Hoory is the best tool of its kind. Now after ChatGpt integration, it’s even better. It takes no time to build a knowledge base through generative AI. Even more, you can customly add information to the base and tailor the information you want to provide to your customers. **What do you dislike about Hoory AI?** There is no major issue to point out that. **What problems is Hoory AI solving and how is that benefiting you?** It allows for smooth and quick communication with my customers, provides lag-free service, and powerful automation. ### 5. Easy to use, customer friendly UI **Rating:** 5.0/5.0 stars **Reviewed by:** Galust S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Hoory AI?** Hoory allows us to cut customer support expenses by more than 40%. **What do you dislike about Hoory AI?** Everything is working well. No issues while using Hoory. **What problems is Hoory AI solving and how is that benefiting you?** Saving customer support expenses. Much faster way to solve the problems. - [View Hoory AI pricing details and edition comparison](https://www.g2.com/products/hoory-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+18%3A51%3A59+-0500&secure%5Bsession_id%5D=4a6a7e59-964b-46d8-9839-5fe866a47081&secure%5Btoken%5D=adc97886b147d80dd8fcb744731c9931361711f67e629966cd8c175bd092eae1&format=llm_user) ## Hoory AI Features **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Hoory AI Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,928 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,686 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,841 reviews)