Regus Reviews & Provider Details

The staff at the center is generally friendly. However, also they can't help you in most of the cases as all is centralized. Review collected by and hosted on G2.com.

My experience with Regus has been deeply disappointing. In my view, the contracts are heavily one-sided, with outrageous clauses that leave customers with little flexibility while protecting Regus at every turn.

The costs are already high, yet every renewal seems to bring another disproportionate increase, without any corresponding improvement in service.

Customer service has been virtually impossible to reach when I have needed help. When replies do arrive, the tone of the emails has been rude, dismissive and entirely unprofessional. Instead of addressing concerns constructively, the responses leave me feeling like an inconvenience rather than a paying customer.

Taken together, these experiences suggest a business that places very little value on its customers. At these prices, I expect fair terms, accessible support and basic courtesy. Regus has fallen far short on all three.

I would strongly advise anyone considering Regus to scrutinise every clause and renewal provision before signing. Based on my experience, I cannot recommend them. Review collected by and hosted on G2.com.

Nice office space in a nice NYC building. Review collected by and hosted on G2.com.

Horrible Customer Service, & it doesn't value its customers.

My firm has been with Regus and its related company, International Workplace Group (IWG), for 12+ years. Horrible customer service. Near impossible to speak to anyone with authority to resolve issues. For example, we've been on autopay for our monthly invoices for virtually the entire time. Recently I overlooked that our credit card expiration date wasn't updated, so a monthly charge didn't go through. When I noticed that we were overdue, I paid the overdue monthly charge, updated our credit card expiration date, & emailed the Regus helpdesk asking that the $34.37 late charge be waived. I received a form response saying no. After 12 years with Regus. Pathetic.

Also, at our location, the front desk personnel have a high turnover rate, resulting in poor service. It’s been nearly impossible to have the front desk consistently follow our instructions on how to handle our calls, our visitors, etc. As a result, we gave up on Regus handling our phone calls years ago, and switched to an automated system. Also, a substantial percentage of the time, the front desk isn’t staffed.

We’ve stayed with Regus/IWG because we’re afraid that a move might cause us to lose customers, but we’re re-evaluating that decision now.

Regus/IWG doesn’t value its customers. It has horrible customer service. It has a high personnel turnover rate. I do not recommend Regus/IWG. Review collected by and hosted on G2.com.

Convenient office location in a professional building. Review collected by and hosted on G2.com.

I signed up for a virtual office. I didn't sign up to have my mail forwarded as I informed them I was moving from out of state. Donna, the sale rep, subsequently added mail-forwarding to my account. She had no authorization to do this. Why would she do this other than to add extra charges. Why would I want them to send my mail to my old out of state address? They credit you, then bill you for the same service you don't want the next month!!!!!!!!! Technical support is non-existent. They direct you to your portal. Portal doesn't work. Anyone I can call for tech-support? Nope. I go in to the office for the 5 day/month day office that I paid for and learn my account doesn't exist. Everything exists however when they bill and charge you. Especially unauthorized charges. What a WASTE of time. I should be working, but have to call my banks to make sure they refute and deny all future charges from Regus. They get one-star for being located in a professional building, but if you don't want to waste time trying to fix or rectify a problem with their portal, account, or billing go anywhere else. Review collected by and hosted on G2.com.

Most of their office staff was great, but very high turnover. Review collected by and hosted on G2.com.

Their billing and contracts is completely unreasonable Their kitchen is unsanitary Review collected by and hosted on G2.com.

I never actually used the service. I canceled before the start date after discovering the address did not meet the requirements I had specifically asked about before signing. Because of that, I never had the opportunity to experience the workspace, mail handling, or any of the actual services. Review collected by and hosted on G2.com.

The biggest issue was accuracy during the sales process, and what happened after I discovered the problem. Before signing, I specifically asked whether the address would require a PMB designation because that would make it unusable for my needs. I was told it would not. After signing, I learned that it actually did require a PMB. The sales manager later admitted he did not know that requirement and apologized.

I canceled the same day I received the full details and before the service start date. I never completed the USPS Form 1583 and never activated any services. Despite that, billing continued, and it took repeated disputes to even get someone to review the situation.

What bothered me most was not the mistake itself; mistakes happen. It was the disconnect between sales, operations, and billing after the mistake was acknowledged. It felt like everything moved to automated enforcement rather than someone simply resolving a situation that started with incorrect information. Review collected by and hosted on G2.com.

I didn't like anything about this company Review collected by and hosted on G2.com.

The support and monitoring of a project Review collected by and hosted on G2.com.

Your own private office space. Low monthly fee. Amenities such as a kitchen area with a community refrigerator. Coffee, water, front desk person, optional conference room space. Review collected by and hosted on G2.com.

No help when it is needed. All requests go through the front desk person. Leaving it up to that person to relay the concern properly. Hoping that person follows up on said request. Charges fees for rediculous changes. Example, if moving from one office to another within the same office space, they charge you a clean up fee ontop of prorated retainer. Monthly rent is hardly consisent unless you stay ontop of it. Review collected by and hosted on G2.com.

The offices are attractive and clean. Office manager is nice. Review collected by and hosted on G2.com.

I have had an office space at Regus on Greenway for about 13 years. At first, it worked well for me. However, the service has become very poor. I rarely go in to the office because I have a shop at home business. I use the Regus office location primarily for Google Maps and to have a reliable answering service. While it has worked for Google Maps, the answering service is terrible! Originally when I started, someone local would answer the phone. This person knew me and knew about my business. Now, some random person answers and they consistently give incorrect information. I am able to listen to the calls remotely: I am an appalled at what I hear. The caller is typically put on hold for a very long time.....and many times the caller simply gives up and hangs up. I would discourage anyone from using Regus at Greenway in Middleton at this point in time. In fact, I am looking for alternatives after all of these years. Review collected by and hosted on G2.com.

I truly do not have anything to say positively about Regus. Review collected by and hosted on G2.com.

You receive no written copy of any legally recognizable documentation when you sign up - just a confirmation email. The web portal is seemingly deliberately obtuse and adds strangely confusing language and web flow to any form of cancelation process. Upon canceling they insisted I had a non-cancellation and no-early-termination term on my agreement, when pressed for this in writing, they did not provide any such agreement. The documentation they did provide indicated there was no notice needed and no penalty for "breaking" my agreement. Yet, upon cancelling, they continued to bill me. They are predatory, abusive, and deceptive to a fault. The City Deputy, Ronaldo, repeatedly explained that he had no ability to discontinue my billing early and when he looped in the City Manager Michael McClanahan, he did not reply to any one of my requests for the contract or the agreement showing the non-cancellation or no-early-termination clauses or terms.

I have now filed a complaint with the Arizona State AG and continued to ask for documentation proving their case against the 0 break notice and 0 break penalty document they provided me.

And all of this was for a virtual address! Not even a physical office space.

Absolutely terrible experience with a terrible company who seems to be actively anti-consumer. Review collected by and hosted on G2.com.

Absolutely nothing positive — the worst work experience I've ever had, honestly! Review collected by and hosted on G2.com.

Attitude, Customer Service, Problem-Solving Approach, Renovation Costs, Communication. Review collected by and hosted on G2.com.