Service Lifecycle Management Software

I think the licensing cost of having ServiceNow is increasing by each passing day which if clubbed with good deals can be fixed.

The support system from ServiceNow only takes care of the OOB functionalities and very little or no support to customizations.

Which if improved can take ServiceNow experience of customers to another level. Review collected by and hosted on G2.com.

To take care of day to day experiences like raising an Incident if you are facing an issue f.ex. internet not working can be reported through incident and which team is working on it to fix it, if we want to put any additional comments can be taken care of in the same incident form.

similarly to raise a new request for something like ordering a new laptop we can go to service catalog and raise a new request.

There are so many other modules like Problem, Change, knowledge which similarly eases the day to day works of different teams by streamlining the processes. Review collected by and hosted on G2.com.

From a collections specialist point of view at iQor, the frustrations with Salesforce Service Cloud / Agentforce Service usually aren’t about whether it works they’re about how it feels to use under pressure.

One common dislike is how many clicks and layers it can take to do simple things. In collections, speed matters. When you’re trying to log a promise-to-pay, update a disposition, or move to the next account quickly, extra screens and validation steps can feel like they slow the conversation down instead of supporting it. Review collected by and hosted on G2.com.

From a collections specialist perspective at iQor, Salesforce Service Cloud / Agentforce Service is mainly solving the problem of fragmented, messy customer information and slow case handling which is a big deal in collections work. One of the biggest problems it fixes is having customer data scattered across different systems. Before tools like this, you might have billing info in one platform, notes in another, and interaction history somewhere else. Service Cloud pulls that into one place, so when a customer calls about a balance or dispute, you’re not wasting the first few minutes just trying to figure out what’s going on. Review collected by and hosted on G2.com.

The sidebar app occasionally doesn't match an order if the customer emailed from a different address than the one used at checkout, so it still comes up empty for a chunk of tickets and needs a manual lookup anyway. Review collected by and hosted on G2.com.

That one integration probably saved more agent time than anything else we've set up, since order status questions are such a huge chunk of our ticket volume. It's not perfect, mismatched emails still slip through and need the old manual check, but for the majority of tickets it's turned a two-minute lookup into something that's just already there when the ticket loads. Review collected by and hosted on G2.com.

I find the initial setup challenging for complex scheduling rules involving multiple technician skills, availability rules, and service requirements, as it can take some time to configure everything correctly. Pricing is another area that can be a consideration for larger teams, especially when additional users and AI capabilities are needed. I think more flexible pricing options for different team sizes would make it easier to scale. Review collected by and hosted on G2.com.

I use Agentforce Field Service to streamline scheduling and dispatching, reduce manual effort, prevent scheduling conflicts, and keep work orders, technician availability, and customer info connected. It centralizes service activities, improving overall coordination and efficiency. Review collected by and hosted on G2.com.

Some features and customization options can feel complex or even overwhelming at first. The interface also takes a bit of time to get used to, particularly when you’re setting up workflows, configuring ticket fields, and adjusting automations to fit your process. Review collected by and hosted on G2.com.

Zoho Desk helps us solve the challenge of managing customer support requests and updates in one centralized place. It makes it easier to track tickets, organize customer information, and keep communication within the support team clear and consistent. For us, this improves visibility into ongoing issues, reduces the need for manual follow-ups, and helps ensure customer requests are handled more efficiently. Review collected by and hosted on G2.com.

hile Atera worked well for our core RMM needs, some areas felt less mature as our requirements grew. Reporting and customisation could be more flexible, and patch management did not always provide the level of detail or control we wanted. We also found that some newer functionality received significant focus while parts of the core platform could still benefit from refinement. Overall, it remains a capable platform, but there are areas where larger or more complex ICT environments may start to feel its limitations. Review collected by and hosted on G2.com.

Atera is helping us centralise device monitoring, patch management, remote support and IT automation across our environment. Having this information in one place gives our ICT team better visibility of device health and lets us respond to issues without needing to physically access the device.

The biggest benefit has been reducing manual administration. Automated patching, software deployment, monitoring alerts and scripting allow us to manage a large number of endpoints more consistently and proactively. This saves technician time and helps us identify issues before they become larger support problems. Review collected by and hosted on G2.com.

All CRM's aren't created equal, and there is always going to be something aout a CRM that doesn't exactly fit your companies needs. Jobber is as close as it gets. I'd like to see batch invoicing, batch deleting of old jobs, and better reports when it comes to comparing last years numbers. Being able to separate out our recurring, one-time and seasonal work is ok with the tag system, but I still have to go to each clients account and manually type in a tag. Review collected by and hosted on G2.com.

Keeping our schedule straight, streamlining quotes and invoicing. Auto pay options for payments. Credit card fees are high everywhere, so no getting around those, but clients love the option to pay online. Review collected by and hosted on G2.com.

"One challenge I experience with Freshworks is that it occasionally displays error messages such as 'You're doing too much' or experiences loading delays, especially when handling multiple tasks. This can temporarily slow down workflow and require refreshing or retrying actions. However, overall, the platform remains easy to navigate and effective for managing tickets and customer interactions. Review collected by and hosted on G2.com.

Freshdesk helps streamline customer support by centralizing tickets, customer information, and communication in one platform. It allows me to efficiently create, track, and manage cases while on a call, ensuring concerns are routed to the correct department and followed up appropriately. This improves productivity, reduces handling time, and enables me to provide guests with accurate updates and resolutions during the same interaction, resulting in a better overall customer experience. Review collected by and hosted on G2.com.

At present, nothing at all. I havent found anything to dislike. Review collected by and hosted on G2.com.

Connecteam is helping us solve our issue around sharing documents to operatives at locations we need those documents and keeping good comunication between the workforce. Review collected by and hosted on G2.com.

The sales view can be improved with more account-level summaries, such as open service recommendations, quotation stage, expected closure month, and customer-wise maintenance potential in one screen. Review collected by and hosted on G2.com.

Zapium helps convert service information into structured sales action. Instead of depending only on memory, calls, or scattered notes, I can refer to actual service records and inspection observations while following up with customers. This improves the quality of maintenance discussions, makes proposals more relevant, and helps account managers coordinate better with service and operations teams. Review collected by and hosted on G2.com.

Nothing comes to mind at the moment, since we’ve only just started using the application. Review collected by and hosted on G2.com.

Our support team now spends far less time responding to status update requests because users automatically receive timely notifications. As a result, customer confidence has improved, and our agents can stay focused on resolving issues instead of repeatedly providing updates. Review collected by and hosted on G2.com.

Notion sync isn’t real time. New pages take a while to be searchable by the agent. If we ship a fresh runbook in the morning the AI doesn’t know about it until later that day. Review collected by and hosted on G2.com.

it helped me to deploy AI for my entire company and reduce the volume of request my team used to receive Review collected by and hosted on G2.com.

Some reports in the inventory area, especially those related to software, can still evolve. Expanding these analyses would provide a more complete set of information, facilitating the centralization of tools and improving IT asset control. Review collected by and hosted on G2.com.

Milvus has been fundamental for the continuous evolution of my support. Through dashboards, reports, and detailed monitoring of the services, I can identify patterns, map recurring failures, and act more strategically on the root cause of problems. This allows us to move from a merely reactive stance and work on neutralizing recurring incidents, increasing team efficiency, improving SLAs, and enhancing the quality of service provided to users. Review collected by and hosted on G2.com.

The plan limits on signed documents are easy to underestimate. Bronze includes 100 signed docs a month, which we burned through within hours on day one, and the warning emails threatening to disable our documents landed mid-event, so the jump from the $39 tier to the $129 Gold tier felt forced rather than chosen. A pay-as-you-go signature add-on would fit spiky, event-style usage much better. Minor gripe: the volume of marketing and upsell emails after signup is heavy. Review collected by and hosted on G2.com.

We had to get assumption-of-risk waivers and release agreements signed by every attendee at a large company event, plus a stricter agreement for drivers where we verified age, driver's license, and insurance details. Paper would have been a check-in nightmare, and dedicated e-sign tools get expensive fast at that volume. With Jotform one person spun up both agreements in a day, attendees signed from their phones before arriving, and staff used the submissions in Tables to verify licenses and insurance during check-in. Around 800 signed documents collected over one weekend with zero lost paperwork. Review collected by and hosted on G2.com.

It fits our needs, so there is nothing at the moment which is missing. Review collected by and hosted on G2.com.

The software really works best by using the admin software AND the mobile APP together. As a manager, you have control over every feature - but your techguys should only use mobileapp: open a job, attach photo & signature - and save! Thats the only thing they need. So make sure to try the app too! Review collected by and hosted on G2.com.

Scheduling our service calls and managing inventory. It is much easier now, because we see where our guys are at the moment. Great feature! Review collected by and hosted on G2.com.

I don’t really have any major complaints. The main thing I’ve noticed is that the overall experience depends a lot on how the organization has configured the service portal. Some request forms ask for a lot of information, even for simple issues, so submitting a ticket can sometimes take longer than I’d expect.

Other than that, the platform itself has been reliable and straightforward to use. Review collected by and hosted on G2.com.

It gives me a structured way to raise IT requests instead of sending emails or messaging different people. Whether it’s a software installation, an access request, a hardware issue, or any other internal support need, everything is captured and tracked through a single ticket.

The biggest advantage is being able to see where my request stands at any time, without having to chase updates. Because all communication stays within the ticket, it’s also easy to look back at earlier messages and refer to previous conversations when needed.

Overall, it saves me time, keeps requests organized, and makes working with the IT team much smoother. Review collected by and hosted on G2.com.

There is not much that I dislike about MotionOps. Some features can take a little time to learn at first, and I would like to see even more customization options in the future, but overall the platform works very well for my business. Review collected by and hosted on G2.com.

MotionOps solves the problem of having to use multiple apps to manage my business. It keeps customer information, estimates, signatures, scheduling, invoices, payments, photos, and communication all in one place. This saves me time, keeps me organized, and helps me provide a more professional experience for my customers. Review collected by and hosted on G2.com.

“One thing I dislike about HubSpot Service Hub is that some of the more advanced features, like custom reporting or advanced automation, are locked behind higher-tier plans. This can limit small or growing teams from fully leveraging the platform’s potential without increasing costs. Additionally, while the system is user-friendly, there’s still a learning curve when setting up complex workflows or integrations.” Review collected by and hosted on G2.com.

“HubSpot Service Hub helps solve key customer service challenges like disorganized communication, slow response times, and lack of visibility into customer issues. By centralizing all support interactions through tools like the shared inbox, ticketing system, and knowledge base, it ensures that no customer query is missed and that teams can collaborate efficiently. The automation features reduce manual workload, allowing us to focus on delivering better service. Overall, it improves customer satisfaction while making our support processes more efficient and scalable.” Review collected by and hosted on G2.com.

The web interface doesn't always chime when a chat comes in if the tab is not in focus and when you finally do switch to that tab, you get blown up with all the chimes from the chats. I recommended a solution for them to fix. Review collected by and hosted on G2.com.

I really support my customers and am always there for them. This support system makes it super easy. Notifications are instant so I can get in touch with my customer within seconds. Review collected by and hosted on G2.com.

The pricing tiers (enterprise level access might be helpful) and limits on automations/integrations can be restrictive as teams grow, and the interface can feel a bit cluttered and overwhelming for new users. Review collected by and hosted on G2.com.

Monday.com is helping us centralize all our project and work management in one place. It solves problems around status tracking, ownership, and communication by giving the whole team a single, transparent view of tasks, deadlines, and P&L. Automations reduce manual follow‑ups and routine admin work, so we spend less time chasing updates and more time actually delivering. Review collected by and hosted on G2.com.