Enterprise Automation Software

I think their reporting system could still use improvement. And integration with other products could be more complete. Especially with products such as IT Glue which it only partially integrates with (the PSA side does, but the RMM doesn't). Review collected by and hosted on G2.com.

Initially, (several years ago) I was not thrilled with their remote support tool. Since then, they have added Splashtop which is an acceptable and better alternative to their original offering. However, I still find that the extra cost of using Screenconnect is worth it especially since much of our work is done through the remote support tool. We are very hands on with our customers and they like it when we can remote into their computers, and start fixing the issue they are having in less than a minute. This connection time is roughly the same for the Splashtop product, their internal tool (which you can still use and which we find very helpful sometimes) as well as Screenconnect. Review collected by and hosted on G2.com.

Since my organization uses the Google Suite of products, I do wish that those connectors had more features and while I generally like the new designer, I wish that it had more detailed error information. Review collected by and hosted on G2.com.

In the last three years, my department has gone from 3 employees to just me, while the work that needs to be completed has remained the same. While there of course are some things that have fallen off of the to-do list, there is no way that I would be able to even remotely be able to keep up if it were not for the automations we have built. It also keeps our team more informed of what is being entered into the database so they can thank donors and keep data updated. Review collected by and hosted on G2.com.

Nothing specific stands out as a major issue in my 4+ years of using BigTime. Overall, the platform works well for what I need and supports my workflow reliably. Review collected by and hosted on G2.com.

Independent consultant working with multiple consulting firms requiring the ability to manage time accounting, invoicing, and management reporting.

It helps me keep accurate records of my time by deliverable, which makes invoicing much easier and more reliable. The ability to generate detailed timesheets also gives me clear documentation to support billing each month.

• Professional Services Automation

• Resource Management

• Time Tracking

• Billing

• Invoicing

• Proiect Management Review collected by and hosted on G2.com.

Reporting could be better. I wish we had more control over some of the automated reports and the notifications that go out (I'd like to update some of the messages). More integrations to outside software would be great (like Microsoft projects). Resource forecasting is a challenge with current functionality. Review collected by and hosted on G2.com.

Autotask allows us to use 1 tool for multiple areas and departments. That is the biggest benefit. Even though there are some other tools that might work better for Delivery teams (for example), having everything in 1 system is more beneficial. Review collected by and hosted on G2.com.

Integration depth: While Slack and Gmail connections are solid, some advanced features (like formatting Slack messages with richer layouts or handling Gmail threading intelligently) feel limited. Learning curve for complex flows: Simple automations are easy, but when workflows involve multiple conditional branches, the interface can get a bit overwhelming. A more guided setup or visual cues would help. Notification management: Slack alerts are great, but without fine‑tuned controls, they can become noisy. More granular options for filtering or batching notifications would reduce clutter. Error handling transparency: If a workflow fails (say, due to a Gmail API hiccup), the error messages aren’t always clear. Review collected by and hosted on G2.com.

I use Jotform Workflows to streamline communication between Slack and Gmail, saving time and reducing errors. It automates notifications and emails, eliminating manual follow-ups and repetitive tasks. The drag-and-drop builder is intuitive, allowing easy customization, and it integrates seamlessly with tools I use daily. Review collected by and hosted on G2.com.

LaserFiche is helpful when we deal with large volumes of documents, from the approvals and documents sharing

LaserFiche bas costs issues, where it demands high maintenance costs and requires some IT infrastructure Review collected by and hosted on G2.com.

LaserFiche has resolved the problem of large volumes of physical documents, which are prone to being stolen or destroyed, and this involves digitization and centralized storage

We use LaserFiche to automate the approval process, and this eliminates delays and ensures that our admin has manageable tasks

The security of our documents is maintained through the help of this app, and timely audit is done to see users that have accessed the documents

The process of distributing documents is made easier and faster, and this includes sharing to people in different locations

LaserFiche is suitable for all companies, and this involves those with large amounts of documents. Review collected by and hosted on G2.com.

Overall, I do like Keka—it’s a really good HRMS.

Based on my requirements, there are a few things I don’t like:

1. Surveys: When we create surveys, the only option is to send them to the whole organization. It would be great to have the option to send surveys to specific people as well. I especially felt this need when trying to collect feedback through surveys for new joiners.

Update: this feature is added now, yeay!

2. Recruitment: There are two issues I face with Keka Hire. First, there isn’t an option to send trigger emails that are customized for each stage of the hiring process. Second, the email conversation we have with a candidate isn’t visible in Keka—we have to check Gmail to see the thread. This is a huge area for improvement.

3. Integrations: In our case, there are still a lot of missing product integrations—Slack, for instance. Review collected by and hosted on G2.com.

In summary here is what Keka helps us to manage:

1. Recruitment

2. Payroll

3. ATS for recruitment

4. Leave Management

5. Performance appraisal

6. Asset Management

7. Employee database

8. Engagement (Surveys, polls, announcements)

9. Tickets (raising tickets for all IT and other related issues) Review collected by and hosted on G2.com.

While Ruddr Professional Services Automation is generally easy to use, there are a few areas that could be improved. One limitation is the level of customization available in some parts of the platform. Organizations with complex workflows may find that certain configurations or custom reporting options are somewhat limited compared to more mature PSA too Review collected by and hosted on G2.com.

Our team primarily relies on Ruddr for time tracking, project management, and resource planning. It gives us clear visibility into team utilization, project timelines, and revenue forecasts, which helps ensure projects stay on budget and resources are used effectively. The built-in reporting and dashboards also make it easier to monitor key metrics such as billable hours, margins, and overall project profitability. Review collected by and hosted on G2.com.

At the moment, I find no inconvenience; the resolution of the issues is swift and efficient. Review collected by and hosted on G2.com.

I have the opportunity to work with AuraQuantic and I must say it is an exceptional experience. This company stands out in the development of BPM (Business Process Management) processes that truly transform the way organizations operate. From the first contact, the AuraQuantic team demonstrated a deep knowledge and commitment to continuous improvement. Additionally, the customer support is outstanding. They are always willing to help and offer customized solutions that fit our specific needs. The training and resources they provide are of high quality, which facilitates the implementation and use of their software. In summary, I recommend AuraQuantic to any company looking to improve its processes and increase its efficiency. Their innovative approach and dedication to the customer really make a difference. Review collected by and hosted on G2.com.

At this point, I don’t have any significant drawbacks to highlight. Any minor limitations encountered have been contextual or easily addressed through configuration or with the support of the VOGSY team, and none have had a meaningful impact on day-to-day usage. Review collected by and hosted on G2.com.

We switched from an internally implemented tool because the costs of maintaining and evolving it were becoming too high, and it was not possible to keep up with market changes effectively. Review collected by and hosted on G2.com.

The platform offers many advanced capabilities, which can make onboarding slower for new developers. While the form designer is powerful, very complex UI behavior sometimes requires custom scripting rather than pure configuration.

Some performance tuning options could be more visible in the admin interface. Review collected by and hosted on G2.com.

Emakin enables us to digitize and automate end-to-end business processes that previously required heavy custom development. We replaced manual approvals, email-driven workflows, and fragmented systems with centralized automated processes.

This resulted in:

-Faster process delivery

-Reduced maintenance effort

-Better auditability and compliance

-Easier integration between enterprise systems

Overall, it allowed our development team to focus on higher-value features instead of repetitive workflow coding. Review collected by and hosted on G2.com.

The Mobile App isnt great, the UI and the general app could use a lot of work on the Mobile Platform. Timesheets should have a better integration with other tools like MS Outlook and MS Teams Review collected by and hosted on G2.com.

I am form the CS team, so Project Management is possibly my biggest annoying task. Rocketlane helps me prioritize and manage my various projects while keeping my clients in the loop as well so that they are not in the dark about what is going on. Helps me with time management as well and in understanding where most of my time is going. Plus if a particular implementation ask has already been done in two different ways somewhere else, the software lets me reconcile and come up with a combined better solution due to storage and accessibility Review collected by and hosted on G2.com.

I haven't found anything that I dislike about the product. Review collected by and hosted on G2.com.

Naverisk provides real time insights into the health of computer environments that we manage. The instant remote control allows us to solve problems quickly and efficiently resulting in consistently high levels of customer satisfaction. Review collected by and hosted on G2.com.

With Bizagi, I sometimes find myself adjusting my process to fit the tool, rather than having the tool adapt to the way I work. Even so, it still allows me to desgin processes in a professional way, and those processes can then be automated. Review collected by and hosted on G2.com.

It brings clarity to cross team processes. Instead of guessing how things work, everyone can see the exact workflow and responsibilities, which makes managing processes and projects much easier. It saves time and helps me maximize my service by keeping everything clear and aligned. Review collected by and hosted on G2.com.

There’s a learning curve when it comes to customizing dashboards and process maps, but once our team got familiar with it, we realized how powerful and flexible the system truly is. Review collected by and hosted on G2.com.

Interfacing helped us address process inconsistencies and lack of documentation that came with our company’s rapid growth. It centralizes all of our operational data, creating one reliable source of truth for management and compliance teams. With automated workflows and clear accountability, we’ve significantly reduced operational risks and improved project delivery timelines. It’s also made onboarding new employees much easier since all procedures are clearly defined and accessible. Review collected by and hosted on G2.com.

The truth is that nothing, however, it "frustrates" me that it doesn't take the weight of what it really is and who it competes against: There is a need to enhance awareness, as many times the platform, its features, and capacity itself "fights" shoulder to shoulder with renowned SaaS like Salesforce, SAP, ServiceNow, and others. What I feel as a company offering CoTalker's services is that by not being on their radar, they simply opt for another solution, which always (and from my own experience) ends up being more costly, longer to implement, and with a high percentage or degree of dissatisfaction. Review collected by and hosted on G2.com.

Solve problems of business process automation, operation, flow development, information centralization, knowledge repository, internal and external management platform, in other cases of communication, user support, and ticket management, among others.

We could list the benefits on several pages and still run out of time, however, if I had to summarize the greatest benefit in just one, it is the adaptability of the platform to any requirement. It often happens that in a briefing meeting, opportunity, or problem, there is never a time when we don't use CoTalker (regardless of the core of the problem) as a basis for the solutions we want to deliver to that challenge, and that, coming from us, who are deeply embedded in the market, you will never find in another platform. Review collected by and hosted on G2.com.

Sometimes the refresh speed is low or going in buffering mode and some cases of missed notifications. Review collected by and hosted on G2.com.

Its implementation and configuration is quick and fast. We are getting MIS data very easily. Review collected by and hosted on G2.com.

One thing I would like to see improved with Projectworks is even more integrations with other tools we use. While it works well with tools like Salesforce, adding more options would make the data transfer even smoother. Sometimes, a little more customization in reports would also be helpful for our specific needs. Review collected by and hosted on G2.com.

Projectworks has made managing projects much easier by bringing everything into one place. Instead of juggling multiple tools, we can handle everything from planning and tracking team workloads to managing budgets and creating invoices. The visual timelines help us spot any potential delays early, and the timesheet feature ensures accurate time tracking for invoicing. It also lets us quickly see if someone’s overwhelmed with work, allowing us to adjust before it becomes a problem. With budgeting and forecasting tools, we can stay on top of finances and plan for the future. Review collected by and hosted on G2.com.

There is nothing major to dislike, but sometimes advanced workflow customization feels a bit limited. The first time setup also takes some time to understand properly. Apart from that, it works smoothly and does what it promises. Review collected by and hosted on G2.com.

Cflow is solving the problem of scattered approvals and untracked internal requests. Earlier many things were happening on emails and chats which caused delays and confusion. With Cflow, everything is structured and easy to track. It helped us improve coordination between teams, reduced follow ups, and made sure tasks are completed on time. This is really helpful for managing SEO and content related work where timelines matter a lot. Review collected by and hosted on G2.com.

Scoro was a bit of a challenge to set up initially as there are so many customizations. However, our onboarding specialist helped us navigate this step really well. It is worth going through to have Scoro work as you need it to for your business. Review collected by and hosted on G2.com.

Scoro helps us streamline our entire workflow, from quoting to project delivery and invoicing - all within one system. Before Scoro, we spent extra time managing client details, tracking project progress, and following up on payments in separate tools. Now, quotes are easily converted into projects with defined tasks, ensuring all deliverables stay on track. The ability to manage project statuses, generate invoices directly, and automate follow-ups for outstanding payments has saved our team time and reduced errors. Having visibility across all stages of a job helps us stay organized, meet deadlines, and maintain consistency with every client. Review collected by and hosted on G2.com.