Enterprise Automation Software

There are still numerous known issues that remain unresolved. While most of these problems do not impact me directly, it is somewhat troubling to see that they persist. Development on the RMM side appears to have slowed considerably, with more attention now being given to the PSA and integrations. Personally, I would prefer to see greater development efforts dedicated to computer management, as that is ultimately what our customers rely on us for. Review collected by and hosted on G2.com.

Using Syncro has made managing computers much more efficient for me. By utilizing scripts, it significantly cuts down the amount of hands-on time required to repair a computer that comes into my shop for break-fix service. Review collected by and hosted on G2.com.

I believe the AI implementation in Power Automate is very helpful. If a user encounters an error, it would be even more beneficial if the system could suggest appropriate AI tools or automatically recommend the required components. Integrating Power Apps with Copilot would make the experience even more seamless and user-friendly. Review collected by and hosted on G2.com.

I use it to integrate with Power Apps, and some features that are not available directly in Power Apps can be easily developed in Power Automate, allowing me to achieve the required results efficiently. Review collected by and hosted on G2.com.

The appearance is a bit ugly/ outdated and could do with a bit of modernisation Review collected by and hosted on G2.com.

As an IT engineer in a busy MSP, Autotask has pretty much become one of the tools I rely on every day. It pulls together ticketing, time tracking, asset management and projects into one place, which definitely helps keep things organised when workloads get messy.

What Autotask Does Well

Ticketing that actually works

Easy enough to manage loads of tickets. Categories, quick notes, and automation make it simpler to prioritise and stay on top of things.

Great integrations

Works smoothly with Datto RMM, backup tools and other monitoring systems, so everything lands in one central spot. Cuts out a lot of duplication.

Decent reporting

The dashboards and reports are detailed and customisable, which helps when tracking SLAs or spotting recurring issues.

Solid project and asset tracking

Projects are easier to follow with milestones and dependencies, and asset info is stored neatly, which saves time when troubleshooting.

Where It Falls Short

UI feels outdated

It works, but it looks a bit old and can be overwhelming for new engineers.

Mobile app is lacking

Fine for quick ticket updates, but not great for anything more involved.

Automation is powerful but tricky

You can do a lot with it, but setting it up isn’t always straightforward. Review collected by and hosted on G2.com.

Heavy document workflow leads to performance problems and lags

Laserfiche has a cloud version that still needs more improvements and support Review collected by and hosted on G2.com.

Laserfiche has brilliant document storage technology that ensures centralized access and easy sharing

Most of document related roles including approvals, signing among others, notifications and others are effectively automated

Laserfiche ensures successful compliance and proper access policies are deployed

The tool has streamlined the search option, which makes it easy to get access to specific documents

Laserfiche has robust process standardization, something that eliminates performance issues or errors Review collected by and hosted on G2.com.

sometimes, navigating to find a topic, item or function is complex Review collected by and hosted on G2.com.

Based on my experience, for any organization looking to enhance its online image, Jotform is indispensable. The platform offers unparalleled aesthetic control, allowing me to fully customize forms with my corporate branding, custom fonts, and even custom CSS. This ensures every client interaction is cohesive, polished, and professional, directly improving my brand perception. Review collected by and hosted on G2.com.

Reporting capabilities lack certain important features, but Rocketlane takes on feedback and are working towards improving their reporting. Review collected by and hosted on G2.com.

We work closely with our CSM and TAM to discuss out issues and they're always ready to suggest a solution, or take on the feedback. We finally have visibility into the brilliant work the team does, and we have invaluable data and insights we can use to put together reports and keep improving our operational efficiency. Review collected by and hosted on G2.com.

1. PMS module is confusing and needs to be simpler and easier to use.

2. User access is difficult for employees who do not have an email ID.

3. No budget feature for travel claims; department-wise budget allocation is needed.

4. LMS module needs improvement to be more user-friendly and useful. Review collected by and hosted on G2.com.

Keka has helped us streamline attendance and payroll processes, as well as asset management. The Employee Satisfaction Survey feature is useful, and we are currently in the initial stage of defining employees KRAs and KPIs. The mobile application is a valuable addition. Keka Hiro assists us in tracking resource management and automating new hiring approvals and workflows for offer letters. The document feature has significantly reduced our paperwork, as most HR documents are now generated through Keka, which also helps maintain confidentiality. Review collected by and hosted on G2.com.

The thing I most dislike is that I feel some basic functionality is missing which can make more work than needed. For example, there is no bulk deletion of tasks - a simple checkbox would be great (Similar to what they have on the time entry one).

I also don't think that the project management element of the platform is as user friendly as I would like to use it. Review collected by and hosted on G2.com.

The main problem that Ruddr is solving is our resource management. Previously we were using a spreadsheet to do all resourcing which was open to human error and mistakes. Each team also did reousrcing differently which was a nightmare. With Ruddr, there is a uniform process and we can actually trust the data that we are getting from the platform.

In doing this, it saves time across the agency and creates multiple efficiencies across the agency too! Review collected by and hosted on G2.com.

Marketing should be improved a bit so that there is more visibility of the platform and it extends to more market niches. Review collected by and hosted on G2.com.

Initially, small processes are developed where the return on investment is not quickly realized, but they improve the quality of life for the participants in the processes. However, once the implementation of new, more strategic processes begins, the return on investment is immediately seen, and it is reflected both in money and in time and efficiency. Review collected by and hosted on G2.com.

No major concerns to date. We look forward to expanded AI-driven automation features as the product continues to evolve. Review collected by and hosted on G2.com.

As a company operating at the intersection of finance, compliance, and blockchain, operational scalability and traceability are essential. Emakin enables us to:

Standardize and automate mission-critical processes,

Maintain strong regulatory alignment,

Improve cross-departmental decision cycles,

Integrate workflow automation with our on-chain and RWA-focused solutions.

It has become an important pillar in our digital operations.

Overall:

Emakin is a strategic enabler for organizations aiming to scale securely and efficiently. Its adaptability and strong support team make it a valuable long-term partner. Review collected by and hosted on G2.com.

At this point, I don’t have any significant drawbacks to highlight. Any minor limitations encountered have been contextual or easily addressed through configuration or with the support of the VOGSY team, and none have had a meaningful impact on day-to-day usage. Review collected by and hosted on G2.com.

We switched from an internally implemented tool because the costs of maintaining and evolving it were becoming too high, and it was not possible to keep up with market changes effectively. Review collected by and hosted on G2.com.

I honestly don't have a negative thing to say about it. I've used other project management systems that were not as robust and Big Time solves any issues I'd experienced elsewhere. Review collected by and hosted on G2.com.

Big Time has helped us take a disjointed time and billing process and combine workflows into one centralized location. Review collected by and hosted on G2.com.

Some of the views still take a few extra clicks to reach the data I wabnt and I'd love deeper customization in certain dashboards. It's nothing that breaks the workflow, jurt small friction when I'm juggling multipe clients at once. Review collected by and hosted on G2.com.

Projectworks solves the classic consulting pain point, uncelear resourcing and unpredictable project profitablility. Instesd of discovering issues after they've already caused damage I can see risks early, overcommitment, underbilling, scope creep, capacity gaps. The benefits, predictable margins, healthier team workload, cleaner project delivery, fewer "how did this happen?" surprisises. It gives me operational clarity, the thing every consulting firm pretends to have until reality proves otherwise. Review collected by and hosted on G2.com.

I haven't found anything that I dislike about the product. Review collected by and hosted on G2.com.

Naverisk provides real time insights into the health of computer environments that we manage. The instant remote control allows us to solve problems quickly and efficiently resulting in consistently high levels of customer satisfaction. Review collected by and hosted on G2.com.

There’s a learning curve when it comes to customizing dashboards and process maps, but once our team got familiar with it, we realized how powerful and flexible the system truly is. Review collected by and hosted on G2.com.

Interfacing helped us address process inconsistencies and lack of documentation that came with our company’s rapid growth. It centralizes all of our operational data, creating one reliable source of truth for management and compliance teams. With automated workflows and clear accountability, we’ve significantly reduced operational risks and improved project delivery timelines. It’s also made onboarding new employees much easier since all procedures are clearly defined and accessible. Review collected by and hosted on G2.com.

Reporting can be somewhat challenging if you lack a solid understanding of how to construct the specific reports you require. I also find that communication within tasks could be clearer and more straightforward; we've actually had to create some guidelines to ensure that important messages aren't overlooked. Review collected by and hosted on G2.com.

Kantata allows me to build projects, manage budgets, forecast allocations, and schedule team members all in one place. I haven't come across another platform that handles all these tasks as effectively. The scheduling feature, which integrates seamlessly with planned work, stands out as one of the most valuable aspects. Additionally, the reporting capabilities are truly unmatched. The insights we get from reporting actually do truly help us run our business more efficiently. Review collected by and hosted on G2.com.

Sometimes the refresh speed is low or going in buffering mode and some cases of missed notifications. Review collected by and hosted on G2.com.

Its implementation and configuration is quick and fast. We are getting MIS data very easily. Review collected by and hosted on G2.com.

The truth is that nothing, however, it "frustrates" me that it doesn't take the weight of what it really is and who it competes against: There is a need to enhance awareness, as many times the platform, its features, and capacity itself "fights" shoulder to shoulder with renowned SaaS like Salesforce, SAP, ServiceNow, and others. What I feel as a company offering CoTalker's services is that by not being on their radar, they simply opt for another solution, which always (and from my own experience) ends up being more costly, longer to implement, and with a high percentage or degree of dissatisfaction. Review collected by and hosted on G2.com.

Solve problems of business process automation, operation, flow development, information centralization, knowledge repository, internal and external management platform, in other cases of communication, user support, and ticket management, among others.

We could list the benefits on several pages and still run out of time, however, if I had to summarize the greatest benefit in just one, it is the adaptability of the platform to any requirement. It often happens that in a briefing meeting, opportunity, or problem, there is never a time when we don't use CoTalker (regardless of the core of the problem) as a basis for the solutions we want to deliver to that challenge, and that, coming from us, who are deeply embedded in the market, you will never find in another platform. Review collected by and hosted on G2.com.

To be completely honest, I haven't found anything to dislike about Scoro. The only problem we've experienced was when my colleague was unable to access the app on their phone for a week. Aside from that, we have no complaints. Review collected by and hosted on G2.com.

Scoro has been a valuable tool for me in several ways. For time management and planning, I rely on it instead of a traditional calendar, recording all my meetings, project deadlines, and any other time-sensitive tasks directly in Scoro.

When it comes to lead registration, I make sure to enter every new lead into Scoro and set reminders to follow up. Since adopting Scoro, I haven't forgotten a single lead.

Team collaboration has also improved significantly; since I started using Scoro, I haven't experienced any scheduling conflicts with my team. I can easily check when my colleagues are available or busy, and I can even see if the conference room is booked at the time I need it.

These are the main ways Scoro supports me, though it offers many other helpful features as well. Review collected by and hosted on G2.com.