Products

The Dynamics Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside Microsoft Dynamics using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside Dynamics so always visible and accessible whatever interaction is managed by the agent.

GenesisSolutions assists clients in a range of industries in Enterprise Asset Management

At Smoke Customer Intelligence we are passionately focused on giving organisations the ability to hear and understand their customers’ voices through proprietary software and intuitive insight. Our multi-channel survey offering engages your customers at various touchpoints along their customer journey with your organisation to measure moments-of-truth.

GenesisAI's email marketing tool helps you generate leads, schedule meetings, and drive traffic by automatically building custom email servers and using AI to draft and send emails. We developed this cold email marketing tool after discovering that most mainstream email platforms (like Sendgrid and Mailchimp) suspend accounts that send cold emails. Alternative solutions, such as Instantly or Apollo, require excessive work for minimal output, often involving setting up dozens of domains and ofte

PCI Pal is a suite of solutions designed to help run your customer contact operations in adherence with the Payment Card Industry Data Security Standard (PCI DSS).

WebRTC is an open framework for the web that enables Real Time Communications in the browser. It includes the fundamental building blocks for high-quality communications on the web, such as network, audio and video components used in voice and video chat applications.

Collection of ServiceNow custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

Bloomerang CRM helps nonprofits raise more by turning donor data into deeper relationships. With a 360º view of every supporter, you can personalize outreach, boost retention, and unlock greater generosity—all in one intuitive, mission-driven platform.

Cobrowse is a fully featured, collaborative browsing solution for web and mobile. Flexible, powerful, and trusted, it empowers agents to delight customers with personalized, real-time engagement. Cobrowse provides faster issue identification and resolution, improved first-call resolution rates, and reduced average handle time (AHT). At the same time, it delivers a consistent, frictionless experience across multiple platforms, leading to improvements in CSAT, loyalty, and advocacy. Powerful: Univ

Enable your best work everywhere with HP Poly by delivering seamless, secure, AI-powered collaboration across personal and shared devices, supported by integrated services, centralized management, and proactive support that simplify IT and maximize productivity across every workspace.

ValGenesis Validation Lifecycle Suite (VLS) is an AI-powered, fully integrated platform designed to manage the entire validation lifecycle within life sciences organizations. By unifying applications such as iVal, iClean, and iOps, VLS transforms traditional, paper-based validation processes into efficient, digital workflows, ensuring compliance and accelerating time to market. Key Features and Functionality: - iVal: Enhances validation processes with AI-driven authoring, automated execu

Genesis Mining is a technology company and the world's leading provider for Bitcoin and altcoin cloudmining. We offer our clients easy access to small, medium and large mining contracts. Multipool techniques are used to automatically convert altcoins to Bitcoin, which are daily transfered into customer wallets. Mining starts immediately after signing the contract.

CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.

The Sugar Connector for PureCloud integrates the Genesys PureCloud Solution with the Sugar CRM. Via a simple click contact center agents can access customer relationship data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

The ServiceNow Connector for PureCloud integrates the Genesys PureCloud Solution with the ServiceNow application. Via a simple click contact center agents can access incident management data and hence provide for a more informed service, make more informed decisions, and ultimately increase the productivity of the agent and the satisfaction of the customer.

Glance Networks provides omnichannel visual engagement including screen share, cobrowse, mobile app sharing, and agent video technology to enable enterprises to improve customer satisfaction, service center efficiency, app transactions, and sales conversion rates.

Since 2002, Star Telecom has been designing, deploying and managing cloud contact center and telecom services solutions. Star Telecom assists clients with optimizing all types of customer interactions by making each experience and communication better, more efficient and, where appropriate, automated, regardless of the channel. Everything we do revolves around ensuring our clients receive the best possible service. This has resulted in industry-leading CSAT and NPS scores and client retention.

CX Index is a hosted feedback management platform that makes it easy to capture and distribute feedback with access to relevant information on live, interactive and intuitive dashboards.

Omni-Intelligence provides the platform enabling managers, supervisors and agents to see a complete picture for Contact Centers real-time operational data. With passive and active quality monitoring of all aspects of the involved technology including historical data and predictive analytics which is made available at a glance while pro-actively alerting key managers when critical situation arises.

nGUVU offers an employee engagement platform for contact centers. Using game mechanics, recognition and social media concepts, nGAGEMENT influences agents’ behaviors by leveraging people’s natural desire for competition, collaboration, achievement, status and recognition in order to build intrinsic motivation and improve employee engagement. nGAGEMENT is an immersive experience that empowers agents to self-manage and makes it fun for them to accomplish tasks that are at the core of their respons