Best Genesys VARs Providers

Amplix

Amplix provides technology advisory services, including strategy, consulting, implementation, and managed services, to more than 3,500 clients nationwide, enabling data-driven technology decision-making and optimization. Amplix advisory services encompass strategy, consulting, implementation, and managed services in technology areas that include AI, cloud, infrastructure, security, unified communications, mobility, and business applications. Amplix is headquartered in Norwood, Massachusetts with over 200 employees in more than 20 states and Canada. For more information, visit www.amplix.com.

Average Rating: 4.6/5.0

Total Reviews: 90

Star Telecom CX

We create CX champions by consulting with contact centers and offering tailored solutions to optimize for CX (Customer Experiences) and EX (Employee Experiences). Whether you are moving your contact center to the cloud, replacing cloud platforms, changing cloud providers, upgrading your telecom, or looking to leverage AI (Artificial Intelligence), we are your go-to partner that offers all CX solutions which are served alongside the best support in the industry. On top of your Genesys Cloud CX solution, ensure crystal clear voice calls every time while minimizing your total cost of ownership with our SIP trunking services for North American contact centers. Star Telecom’s toll-free, local inbound and long-distance prices can save you money on your monthly bills - in some cases 35-65%. Plus, with our network’s higher reliability and more effective troubleshooting services, you’ll avoid the operations costs associated with outages and quality issues. Star Telecom’s network has an industry-leading track record of 100% uptime. Our service design includes numerous features to ensure resiliency, such as 6X carrier redundancy, geo-redundancy, DRP routing and multi-carrier local number services. Our support team provides a 10-minute response time, 24x7, with Tier 1 access to SIP engineers and direct support from top telecom experts (SIP, CNAM, Toll-Free, STIR/SHAKEN, SMS). Core to our service is collaboration and transparent troubleshooting with each client and 3rd party vendors which is “above and beyond” typical carrier support. Caring for our clients is at the heart of everything we do. Our 100% CSAT Score, 98% Client Retention Rate and 92 Net Promoter Score stem from our top-tier service and expertise. We offer our solutions holistically or standalone depending on the contact center's needs. If you're looking for a migration, cloud planning, AI guidance, or to improve the resiliency of your telecom, get in touch.

Average Rating: 4.8/5.0

Total Reviews: 3

Advania

Advania is the tech company with people at heart, and we put people first in everything we do. Working across Azure, Dynamics 365, Microsoft 365, Security and Data, we empower people to create sustainable value with the clever use of technology. As a Managed Services Provider, we transform the way our clients do business and optimise the way their people work by providing flexible and secure platforms on which to operate. We believe this is necessary for not only sustainable social development, but also the success of our customers. Your successes are our successes. We are an elite Microsoft Solutions Partner for Microsoft Cloud with all six Microsoft solution designations, 10 specialisations, 19 awards, and hold Azure Expert MSP status. We have won Microsoft’s Partner of the Year for Education, and Partner of the Year for Customer Experience, and count eight Microsoft Most Valuable Professionals (MVPs) among our people. Advania has over 1,000 employees, with offices located in London, Manchester, Milton Keynes, Reading, Cardiff and Sheffield, as well as in Cape Town, South Africa, and in the US. Together with our 21 long-established partners around the world this enables us to deliver a truly global service. We are part of leading Northern European IT services provider, the Advania Group, which established its UK presence when it bought Content+Cloud in December 2021. The Group has 5,000+ employees across Sweden, Norway, Iceland, Finland, Denmark and the UK, with revenues in excess of £1B.

Altivon

Together, leading-edge technology, experience and expertise make for a winning combination. Altivon delivers all three.

CCR

CCR is a leader of the contact center technologies industry for more than 20 years of experience, a team of experts and self-developed technologies!

Coverage-Communication

Coverage Communication, founded in 2007 and headquartered in Châtenay-Malabry, France, is an independent provider of customer experience and communications technology solutions. Acquired by Sabio Ltd. on July 6, 2020, the company specializes in delivering innovative services that enhance customer interactions and streamline communication processes. Key Features and Functionality: - Customer Experience Solutions: Offers tools and platforms designed to improve customer engagement and satisfaction. - Communications Technology: Provides advanced communication systems tailored to meet diverse business needs. - Innovative Services: Delivers cutting-edge solutions that integrate seamlessly with existing infrastructures. Primary Value and User Benefits: Coverage Communication addresses the need for efficient and effective customer communication by offering tailored solutions that enhance user engagement and operational efficiency. Their services enable businesses to optimize customer interactions, leading to improved satisfaction and loyalty.

Foehn

In addition to being a cloud platform provider, Foehn is an OFCOM licensed telecommunications company able to deliver a range of traditional telecommunications products to complement the solution.