PCI Pal Reviews & Product Details

What I like best about PCI Pal is the combination of a secure, reliable payment platform and the personal support provided by their customer success and technical teams. They are most helpful when we are implementing changes or troubleshooting complex issues involving multiple suppliers, as they make the right specialists available, coordinate activity through their support portal and work collaboratively with us through testing and resolution.

The main upside is that PCI Pal enables us to maintain secure and compliant telephone payment journeys while limiting the exposure of card details within our contact centre environment. The service has also demonstrated strong operational reliability, and the team has supported us through significant changes, including SIP migration, DTMF testing, Cybersource security updates and the Commify SMS integration. Review collected by and hosted on G2.com.

The main downside is that support can sometimes feel reactive and ticket-led, particularly where an issue involves multiple suppliers or sits between PCI Pal, telephony, networking and payment integrations. Progress and ownership are not always clear, which can require repeated chasing or escalation, and cases may be resolved following inactivity even while the wider activity remains outstanding. More proactive updates, clearer accountability and stronger end-to-end coordination would significantly improve the experience. Review collected by and hosted on G2.com.

PCI Pal has provided strong support throughout both the implementation and operational phases of the service. The engagement from both the Business Development Manager and Technical Management team has been particularly positive.

It is a seamless application for users, with optimum performance and uptime.

It has been successfully integrated into our primary application since April 25, and we are now engaging with another deployment Review collected by and hosted on G2.com.

I'm not aware of any; it's an easier process for our clients and colleagues. Review collected by and hosted on G2.com.

I really appreciate PCIPal's user-friendly portal, which makes the payment process quick and smooth. It integrates well with our CRM, Tessitura, and is secure, so I feel confident about how visitor information is handled. The fact that it has never gone down or caused issues since we've been using it adds to my confidence. Additionally, I like the simplicity of the web-based version, which is easy to use. We've recently added and tested the refund feature, and it works great too. Review collected by and hosted on G2.com.

I do not have any dislikes Review collected by and hosted on G2.com.

I really appreciate the support I get from PCIPal, especially from Diana, our key stakeholder. The support team is always available and quick in finding solutions, which is crucial since our call center operates from 8 AM to 8 PM. The team's flexibility and speed in solving issues make them valuable. It's also useful that I can find solutions online. Review collected by and hosted on G2.com.

I think I don't see an improvement. More improvement is needed with the merchant they are working with. The only issue we had in the past or still face is related to the merchant being not configurable. Review collected by and hosted on G2.com.

The PCIpal architecture and design allow customers and agents to communicate directly (while using DTMF payments) so that there's no need to transfer to a separate secure IVR temporarily to complete secure payments. This is a boon, as customers generally hate the concept of being transferred. Review collected by and hosted on G2.com.

The administrative portal feels a bit clunky. Access to logging is restricted for compliance purposes. Still, it seems that a lot more should be visible to administrators, like showing records of secured connections/failed attempts or something similar. Troubleshooting issues requires jumping into our edge gateway almost immediately. Review collected by and hosted on G2.com.

The upsides of using pcipal, it can be very efficient and fast when taking a card payment. Also secures the line, which helps customers feel that their details are being protected. Review collected by and hosted on G2.com.

The Downside of using PciPal is that it's very hit-or-miss. One day it works completely fine, no problem, next thing, it won't even let you log in. You have to reset your passwords very often, which can be frustrating. Review collected by and hosted on G2.com.

Being able to help guests/customers check out for their purchases in a secure, quick, and easy way. Guests are able to understand the tech as well and find it easy to navigate with my instructions. Review collected by and hosted on G2.com.

Occasional tech issues to arise like with most programs - I've gotten my locked out of my account for unknown reasons. Easy enough to have customer service assist in getting it unlocked. Review collected by and hosted on G2.com.

PCI Pal is a great value added technology solution that integrates seamlessly into the Contact Centre environment. The platform and technology is state of the art and can be deployed easily from the Cloud. It allows customers of all size and scale to become PCI DSS compliant and safeguard consumers from fraudulent and nefarious activity and data breach. Review collected by and hosted on G2.com.

Little to dislike about the business. They are scaling into the market in a sustainable way and nailing the Channel GTM strategy. Review collected by and hosted on G2.com.

We require a solution where the processing of cardholder data via the phone could be completely removed from the scope. PCI Pal is a primary component in our PCI DSS compliance, we no longer have any issues from storing, processing, or transmitting cardholder data. Great product and amazing support. Review collected by and hosted on G2.com.

No issues at the moment, all working as expected. Review collected by and hosted on G2.com.

Processing manual refunds has always been helpful for our customers. It accepts most currencies. Review collected by and hosted on G2.com.

I would prefer if PCI had prefix country codes instead of us searching via Google. Review collected by and hosted on G2.com.