I really appreciate PCIPal's user-friendly portal, which makes the payment process quick and smooth. It integrates well with our CRM, Tessitura, and is secure, so I feel confident about how visitor information is handled. The fact that it has never gone down or caused issues since we've been using it adds to my confidence. Additionally, I like the simplicity of the web-based version, which is easy to use. We've recently added and tested the refund feature, and it works great too.

What I like best about PCI Pal is the combination of a secure, reliable payment platform and the personal support provided by their customer success and technical teams. They are most helpful when we are implementing changes or troubleshooting complex issues involving multiple suppliers, as they make the right specialists available, coordinate activity through their support portal and work collaboratively with us through testing and resolution. The main upside is that PCI Pal enables us to maintain secure and compliant telephone payment journeys while limiting the exposure of card details within our contact centre environment. The service has also demonstrated strong operational reliability, and the team has supported us through significant changes, including SIP migration, DTMF testing, Cybersource security updates and the Commify SMS integration.

I really appreciate the support I get from PCIPal, especially from Diana, our key stakeholder. The support team is always available and quick in finding solutions, which is crucial since our call center operates from 8 AM to 8 PM. The team's flexibility and speed in solving issues make them valuable. It's also useful that I can find solutions online.