Products

SuccessKPI is a leading contact center intelligence and analytics platform that empowers executives, managers, and agents to deliver a great customer experience. SuccessKPI provides visibility of all customer interactions across channels throughout the contact center with over 180 pre-built data connectors. Our platform uses AI to create actions from insights to improve operational efficiency, enforce adherence to compliance and coaching processes, and increase agent retention. Leading companies

Tenfold digs deep into all your business history and aggregates all data, including sales, service, and marketing, into a unified view that users can access in real time. All contact points and interactions with your customers are captured, such as business call, email, text, and chat and you don’t have to put in the manual labor.

The RxGENESYS pharmacy management system offers a progressive solution that is fully efficient, and backed by an entire suite of technology products designed to enhance any pharmacy's productivity.

Amplix is a provider of technology advisory services and software solutions, dedicated to enhancing the decision-making and operational efficiency of IT departments across various industries. By leveraging deep technical expertise and strong vendor relationships, Amplix offers comprehensive services that encompass data connectivity, cloud telephony, customer experience, security and managed services, business continuity, cloud optimization, and data center solutions. Their proprietary software p

Radarr is the world's most comprehensive social intelligence platform that helps marketers make better business decisions by collecting, augmenting and integrating social, online and Offline News, with Dow Jones Factiva, on one easy-to-use platform.

Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their customer experience operations are compliant, competitive, and productive

Jenesis Software creates enterprise quality Agency Management System Software for the Insurance Industry.

Collection of Stripe custom Data Actions expand the functionality of Genesys Cloud.

Collection of Zendesk custom Data Actions expand the functionality of Genesys Cloud's Architect flows.

The new wave of speech, language and multimodal interface solution now available for the Genesys platform is here through Interactions Curo™ Speech, an innovative Automatic Speech Recognition (ASR) and Text to Speech (TTS) application designed to streamline the customer experience, delivering a highly accurate, conversational experience for customer care applications.

GeneXus allows to create mobile and web apps from one source for iPhone, Android and Desktops.

At Genesy, we are on a mission to revolutionize the way B2B sales and prospecting teams operate. Our cutting-edge lead generation technology streamlines the process, freeing up your salespeople to focus on what they excel at: selling to potential customers. With our powerful tool, you can avoid wasting time on manual prospecting and optimize your sales team's efforts to secure a predictable and scalable sales pipeline. Tired of manual lead generation and inaccurate contact information? Genesy

Google Cloud's Agent Assist is an AI-powered solution designed to enhance customer service operations by providing real-time support and guidance to customer care representatives. By leveraging machine learning, Agent Assist analyzes ongoing conversations and offers contextually relevant suggestions, enabling agents to resolve customer inquiries more efficiently and accurately. Key Features: - In-the-Moment Coaching and Assistance: Delivers contextual, step-by-step guidance during live interac

ProcedureFlow is a cloud-based knowledge management software that helps employees become experts faster. It is a visual map that easily guides employees through complex information.

Outleads is the only call analytics solution that integrates with every Genesys inbound product including GME, GVP, all Cloud solutions, as well as chat, text, and e-mail. We offer unmatched customization & seamless implementation at the most competitive cost and scale - guaranteed.

GENESIS is an advanced HMI/SCADA, Data Management, and Digital Transformation platform that delivers solutions that involve real-time visualization, monitoring, contextualization, and control of industrial manufacturing and infrastructure processes as well as building and data center facilities. GENESIS provides a wide variety of device and system connectivity options that supports industry standard open protocols to gather, collect, and organize disparate equipment and systems data. GENESIS64 i

Deliver actionable insights on your own terms with the Power BI connector for PureCloud. The Power BI Connector for PureCloud allows you to identify and take action leveraging your data from PureCloud.

Twilio's Elastic SIP Trunking enables you to make & receive telephone calls from Genesys' Contact Center platform around the globe, with Phone Numbers available in approximately 100 countries. Deploy in minutes with our self-service console or API, pay-as-you-go pricing model and unlimited call concurrency that scales elastically to meet your business needs.

Amazon Lex is a service for building conversational interfaces into any application using voice and text.

Outleads is the only call analytics solution that integrates seamlessly with any Genesys inbound solution, including GME, GVP, all cloud products, as well as chat and e-mail. The integration delivers web session data captured by Google Analytics and AdWords to contact center agents, enhancing the customer experience.