omnichannel with Genesys Cloud on Facebook and X Review collected by and hosted on G2.com.
Integrate more social media channels like TikTok, Google Business Locations, and Pinterest Review collected by and hosted on G2.com.
Helpful and friendly support team. Provided complehensive data upon required. Review collected by and hosted on G2.com.
Minor mistakes in the report that may affect the accuracy of data. Review collected by and hosted on G2.com.
There are many SaaS that provides Social Media Listening. Personally, I find that Radarr provides the most accurate analysis based on keyword tracking and eliminates a lot of noise for us. Review collected by and hosted on G2.com.
The sentiment analysis for other languages such as Malay is less accurate at times. Perhaps the ML could be enhanced for this language because the majority of Malaysians post in Malay. Review collected by and hosted on G2.com.
Easy to use and navigate UI. Efficient for social media analysis. Charts and figures are well designed and very responsive. Making reports for social media has become easier than ever. Review collected by and hosted on G2.com.
A little difficult to understand and grab the product initially but once spent good time, it becomes really easy to use. Can improve by adding more useful features and tools within. Review collected by and hosted on G2.com.
The team is very flexible, supportive and passionate in what they do. Their approach to the project was comprehensive and structured. In addition, every member of the team was also proactive in ensuring we are aligned on the requirements, to help us get the required data and insights. Review collected by and hosted on G2.com.
There is nothing i dislike about my experience with Radarr, I think they did an excellent job. Review collected by and hosted on G2.com.
With the proliferation of the many social media platforms, tracking every single one to know what the users are talking about your business is almost impossible. Radarr covers most social platforms (especially the main ones) to handle the task seamlessly for you. Review collected by and hosted on G2.com.
It is not able to segment the user into different profiles beyond basic demographics Review collected by and hosted on G2.com.
The account manager that I work with and the support team who is very prompt in helping me set up the queries for Radarr. Review collected by and hosted on G2.com.
The posts are being presented in quite a messy way. Review collected by and hosted on G2.com.
We were using another platform for social listening and anlytics but were bowled over when we discovered Radarr. The UI is fantastic, the data coverage is better than the other platform we were using. The customizable dashboards were not not only powerful in providing insights but were also a breeze to set up and use. The accuracy of sentiments for Indian languages is far better than anything we have seen before.
Recently, Radarr also launched their social response module that works across many platforms including Facebook, Instagram, Twitter etc and also integrates with Salesforce and Zendesk. Our CX team has started using this and this is a great addition to the platform. You just connect your accounts and pages and the platform does the rest. The data fetches are almost real time, the response feature is superior and includes standard responses. The Insights on SLAs and response times help us manage responses in a timely manner and also monitor agent productivity. Review collected by and hosted on G2.com.
Nothing notable in the interactions so far. Review collected by and hosted on G2.com.
It is very useful and helpful. It is also easy to use Review collected by and hosted on G2.com.
Nothing in particular, but if the dashboard could be more simple, it's merrier Review collected by and hosted on G2.com.
I run a tech startup and needed a simple-to-use platform that I could use to research my brand and my competitors brands in addition to identifying what was happening in my industry. I signed up on my own on Radarr and after playing around for a few minutes, I found that Radarr ticked all the boxes. It was easy to setup and easy to use. I have started using the insights to improve my sales and marketing processes. I haven't used the Social Response module yet but is something I hope to use soon as our team grows. Review collected by and hosted on G2.com.
None so far ... I got a team to handhold me and I got what I wanted easily. So I am happy Review collected by and hosted on G2.com.
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What is Radarr (Previously known as Circus Social) used for?
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