Procedureflow Reviews & Product Details

It allows information to be tailored to exactly what people need and makes it quick and easy to access. Review collected by and hosted on G2.com.

Some of the latest updates to the rich text editing is missing features, such as sub-bulleting information. This has to be switched back to the plain text editor to do. Review collected by and hosted on G2.com.

I’ve been using procedure flow for about 8 years and it’s honestly changed the way we work. You hear all the time “what does procedure flow say”! Other areas of our company have adopted it and it’s been a game changer for a corporate environment Review collected by and hosted on G2.com.

Nothing, anything I’ve ever brought up has been fixed and or improved Review collected by and hosted on G2.com.

The visual step-by-step workflow maps that make complex processes easier to understand Review collected by and hosted on G2.com.

It can be time-consuming to build and maintain flows when processes change frequently, and very detailed workflows can become complex and take time to navigate Review collected by and hosted on G2.com.

I really enjoy the mapping process because it makes me feel as though I'm creating a puzzle while helping others gain a clearer understanding of the process. Review collected by and hosted on G2.com.

I haven't found anything I truly dislike about the product. Review collected by and hosted on G2.com.

Links, pop-ups, and screenshot capabilities. Review collected by and hosted on G2.com.

There’s no AI integration for the end-user. It also doesn’t include an autocorrect feature, which would be helpful for users who may struggle with spelling mistakes or typos. Review collected by and hosted on G2.com.

It helps my trainees learn the processes faster Review collected by and hosted on G2.com.

nothing that i can think of if im being honest Review collected by and hosted on G2.com.

Easy to use, easy to read, fun to map, and helps with critical thinking skills Review collected by and hosted on G2.com.

Not being able to embed videos into the flows. Review collected by and hosted on G2.com.

I think of Procedure Flow as a GPS for ANY company! You can document processes quickly and concisely, and anyone can make updates. I haven't found a product that comes close to Procedure Flow. I changed companies and successfully added Procedure Flow with my new company, and I haven't regretted it. Each company will see different results. At the first company I was with, we reduced training from 8 weeks to 4 weeks. At my new company, we weren't able to reduce our training time as it was already at 2 weeks, but we decreased talk time and improved customer satisfaction rates tremendously. It's a cost-effective way to provide your employees with documented process steps. Review collected by and hosted on G2.com.

I haven't found anything yet, to be honest! Reporting at an agent level is improving all the time. The good thing about Procedure Flow is they take actions on feedback received! Review collected by and hosted on G2.com.

Procedure Flow has been very beneficial to us. It allows team members to quickly locate and walk through the desired process. Prior to Procedure Flow, we used an article-based knowledge base, this took time to sift through what they needed to do to accomplish any given task. Procedure Flow helps provide a better visual on how to step through a process in a more efficient manner. Review collected by and hosted on G2.com.

It is more of a technical piece. We work on a number of flows at the same time, testing processes, working with stakeholders, etc. When a flow is complete and ready to go live, you have to make all flows you are working on live at the same time. You do not have the ability to select the flows you want to make live. Having the ability to choose, would be a great enhancement! Review collected by and hosted on G2.com.

- Ability to map out processes quickly, easily and clearly

- Ability to add icons and images for additional support

- Ability to link existing flows and processes Review collected by and hosted on G2.com.

- Must approve any draft changes as one significant change (vs approving one-page change at a time if working on multiple changes)

- Must manually merge all changes into pending change requests (vs the pending change request updating automatically to sync with current changes

- No "date last updated" apparent on the primary page (must view history - Is there possibility of having a date next to this as there is space?)

- No recently accessed flows (think google search history)

- Needing to upload images (unable to quickly copy/paste) Review collected by and hosted on G2.com.