# Tenfold Reviews **Vendor:** LivePerson **Category:** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci) **Average Rating:** 4.5/5.0 **Total Reviews:** 172 ## About Tenfold Tenfold’s next-generation SaaS CTI solution lets you easily integrate your existing telephony platforms with your CRM. With Tenfold, you can enable complete data capture by auto-logging of calls to your CRM; uplevel your customer experience with an agent screen pop that immediately IDs the customer and surfaces the relevant context; and compress agent workflows to drive additional productivity. Tenfold works with dozens of cloud and on-premise telephony providers (Avaya, Genesys, Cisco, RingCentral, Nice InContact, etc) and most market-leading CRMs (Salesforce, MS Dynamics, ServiceNow, Zendesk, Netsuite, Sugar, Bullhorn, and Tier 1). Since we use your existing phone system, there are no extra or variable charges. The breadth of integrations gives you the freedom to change your underlying stack over time without having to compromise the agent experience or the quality of data you capture. ## Tenfold Pros & Cons **What users like:** - Users value the **accuracy of information** provided by Tenfold for tracking calls in SalesForce efficiently. (1 reviews) - Users appreciate the **call logging functionality** in Tenfold, which seamlessly integrates with SalesForce for better tracking. (1 reviews) - Users find the **CRM integration** valuable for tracking calls and syncing with Salesforce efficiently. (1 reviews) - Users value the **integration with SalesForce** , as it easily logs dials and keeps track of calls made. (1 reviews) - Users appreciate the **Salesforce integration** of Tenfold for seamlessly logging calls and tracking outreach activities. (1 reviews) - Tools (1 reviews) - Tracking Performance (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users express frustration over **limited features** , including loading issues and small window sizes requiring excessive scrolling. (1 reviews) - Users often find Tenfold **not intuitive** , leading to frustrations with loading and the small window size. (1 reviews) - Users experience **screen issues** with Tenfold, including loading problems and frustration due to the small window size. (1 reviews) - Users experience **slow loading times** with Tenfold, leading to frustration and cumbersome workarounds for accessing the platform. (1 reviews) - Users are frustrated by **slow performance** , requiring workarounds for loading issues and encountering window size problems. (1 reviews) ## Tenfold Reviews ### 1. Good IAM tool with a small learning curve, but strong added value in everyday life **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Tenfold?** Tenfold makes managing user rights significantly easier. Particularly practical is the overview and the automation of standard tasks. Once you have familiarized yourself with it, the connection to AD and other systems also works really reliably. **What do you dislike about Tenfold?** Some areas are initially a bit confusing or behave a little "peculiar". Especially with more complex workflows, you have to think more deeply. Also, the error messages could sometimes be formulated more clearly. **What problems is Tenfold solving and how is that benefiting you?** For many of our customers, the topic of user and rights management was quite cumbersome for a long time. Much was done manually, which quickly led to errors, duplicate permissions, or simply chaos. With Tenfold, we were able to significantly simplify and centrally manage the whole process. The admins save a lot of time, and the processes are now more transparent and easier to understand. For us as a partner, Tenfold is also pleasant to implement – it integrates well into existing systems and runs stably afterwards. ### 2. As a dialer, it works... **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew D. | Sr. Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Tenfold?** It allows me to make dials that get logged into SalesForce and I can see who I have called. **What do you dislike about Tenfold?** Where I used it, many times it did not load and you had to "trick" it load by popping the window out, wait for it to load and then pop it back in. Many employees were frustrated by this. Also, the window was too small and you had to scroll a lot. **What problems is Tenfold solving and how is that benefiting you?** It logs calls for you so that you do not have to manually log them. ### 3. Tenfold is an easy click to dial!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Tenfold?** The easy access I have to click to dial. The speed it provides and is unmatched to any other competitors. I like the small window you can use and the pop out feature makes it super easy. **What do you dislike about Tenfold?** They do not update often and have been hard to get ahold of in customer care. Would like these small improvements but could do with out. Still a solid all around program I would recommend. **What problems is Tenfold solving and how is that benefiting you?** When I go to type in phone numbers it takes more time to do that then the call is itself. Once I click to dial I am on the call and can knock out what I need immediately. ### 4. Salesforce Administrator reviews Tenfold **Rating:** 3.0/5.0 stars **Reviewed by:** Ronald B. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2021 **What do you like best about Tenfold?** I like the simplicity of setup and the ability to have a phone system easily integrate within our Salesforce CRM. **What do you dislike about Tenfold?** I dislike Tenfold because it did not track transferred calls properly with our sip phone setup. **What problems is Tenfold solving and how is that benefiting you?** We are trying to get metrics on our call center analytics. It was beneficial for a time until we needed to track our transfers properly. ### 5. Keeping track of your Daily Telephone Volume and analytics **Rating:** 4.0/5.0 stars **Reviewed by:** Catherine S. | VP of Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Tenfold?** I love Tenfold because it keeps track of your contacts in the cloud and allows you to click to dial when working in the CRM, saving you time from manually dialing a number. I also love that once the call is over, you can quickly leave notes that go in your CRM. Overall my favorite feature is the analytics that you can use to predict future events as well as promote gamification within the sales floor **What do you dislike about Tenfold?** I dislike that at double dials count towards the analytics, which can throw off numbers, it should be placed into its own category. **Recommendations to others considering Tenfold:** When looking for ways to increase time throughout the day & see the call volume/talk time/ interactions throughout the day with a client, I recommend using Tenfold. It has increase productivity thoughout our company when implemented correctly **What problems is Tenfold solving and how is that benefiting you?** With TenFold, our company uses it to streamline the process of dialing and clicking through notes in our CRM, it saves us alot of time through out the day that is better used selling to new clients. We also use the analytical data provided to measure the sales performance of our salemen and teams to ensure that they're meeting daily quotas and not slacking off. Having this tool allows us to work better on selling as each rep can see their quotas and stay consistent in their call making! ### 6. Tenfold Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Tenfold?** It intergrators with all the major CRMs, easy to install and brings a lot of automation to the table **What do you dislike about Tenfold?** The price. Tenfold is not cheap! If they can reduce their price a bit, they would own the market. **What problems is Tenfold solving and how is that benefiting you?** Click to dial, call logging, screen pops, logs call history. ### 7. Sales Click to Dial and Performance review **Rating:** 4.0/5.0 stars **Reviewed by:** Mark I. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2020 **What do you like best about Tenfold?** I love the analytical data that Tenfold provides at the end of the day. You can see your total call time as well as how many people you have had contact with, and how many voicemails you had the at end of the day. I also love the click to dial feature that allows us to click a number and call, and the incoming call contact book. So we're always prepared before we go on the phone **What do you dislike about Tenfold?** With every major update to windows, they will change the click-to-dial feature back to it's original purpose. You have to go to IT to get Tenfold back and working again. **Recommendations to others considering Tenfold:** Tenfold is a great way to track your outbound calls and get some analytics on how you and your team is preforming. If you haven't already, I highly recommend implementing this feature! **What problems is Tenfold solving and how is that benefiting you?** With Tenfold, we able to see our sales performance and use that information to improve ourselves at the end of the day. Not just that, but with the click to dial and note leaving feature it saves us tons of time trying to manually search for the clients in our CRM. All these seconds add up at the end of the day, it basically gives us back more time to sell ### 8. Click to Dial & Sales Preformance Monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2020 **What do you like best about Tenfold?** I love that tenfold shows exactly how your team is utilizing their time. You are able to see the timelogs of a salesmen, including time spent on the phone. Total calls, and connections. I also love that tenfold also has a contact book within their programming allowing to store all the contacts in your CRM. And my favorite feature, Click-to-Dial allowing you to click a phone number on a computer to call them. **What do you dislike about Tenfold?** There isnt much to dislike about Tenfold. **Recommendations to others considering Tenfold:** If you're management style is micromanagement, you will love this software it will make your life alot more easier and allow you to understand how your sales team is spending their day! **What problems is Tenfold solving and how is that benefiting you?** With Tenfold, I am able to keep track of my team and ensure that they are properly connecting with prospects. I have also noticed that the click to dial saves us alot of time throughout the day allowing us to make more phone calls throughout the day. ### 9. Phone Call Analytics **Rating:** 4.0/5.0 stars **Reviewed by:** William B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2020 **What do you like best about Tenfold?** I love that Tenfold keeps track of our entire sales team's phone call analytics such as connects, talk time and voicemails. It really allows you to understand how your sales team is spending their time on the phone, as well as how many calls they're making. I also love that they keep a company wide contact list that allows you to click to dial directly on the computer. **What do you dislike about Tenfold?** I dislike that there's no way to confirm double dials while factoring in the amount of calls made a day. This can allow people to boost their numbers by double dialing a number. **Recommendations to others considering Tenfold:** I would highly recommend using tenfold to get the analytics of your team and use that data to micromanage and improve how your team preforms. **What problems is Tenfold solving and how is that benefiting you?** With tenfold, we are using it as a way to understand how our salesmen are spending their time on the phone. We have found using Tenfold the best way to keep track of this information as it keeps track and compiles a list for us, so we can know who the best performers are compared to the ones that aren't giving it 110%. ### 10. Telephone Metrics and Click to Call **Rating:** 4.5/5.0 stars **Reviewed by:** Amelia N. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2020 **What do you like best about Tenfold?** I love using Tenfold! My favorite features are the click to call extension for chrome that allows us to call directly from our phones by clicking a phone number on the computer. I also love how tenfold outputs our call data from call time, to amount of outbound calls. This allows us to treat it as a game, pushing us to make more calls! **What do you dislike about Tenfold?** The only thing i dislike is, it doesn't keep track of inbound calls or direct dials. If it could somehow do that, it would be the perfect software. **Recommendations to others considering Tenfold:** I highly recommend using Tenfold throughout your business. Not only has it increased productivity, you can use the data provided to see where your sales team stands in terms of top performers to bottom performers. **What problems is Tenfold solving and how is that benefiting you?** With Tenfold, I have found we have actively been increasing our daily outbound calls by seeing exactly where we were before. Also the seconds wasted dialing manually really adds up when you account for the click to dial, allowing you to make way more phone calls than ever. I love this product, not only is it saving us time and money. It is allowing us to be way more productive! ### 11. Click to Dial and Stats **Rating:** 4.0/5.0 stars **Reviewed by:** Lucas M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2019 **What do you like best about Tenfold?** I love how Tenfold allowed us to click to dial using our computers, it has saved us time when it comes to remembering customer numbers and manually putting it in. I also love that you're able to keep track of the calls analytics like how many calls you made, how many connects and average call time. Another neat feature is you're able to leave notes that automatically get added into the CRM at the end of the call. **What do you dislike about Tenfold?** I dislike that you can't have Skype installed on the same computer you have tenfold on. With Skype, it automatically sets all calls to open with Skype instead of tenfold. Huge bug that ruins the application. **Recommendations to others considering Tenfold:** If you are wondering if Tenfold is worth it, it will definitely cut 1/4 of the time spent with a client allowing you to contact more clients in a day. I would recommend it to people who work in sales or telemarketing for outbound calls **What problems is Tenfold solving and how is that benefiting you?** With Tenfold I have been able to increase the way I make my calls by cutting the time dialing and remembering client numbers. I am also able to see how many people I connected with a day and use that as a base line for what to beat in my calls tomorrow. ### 12. Click to Dial Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Cody A. | Outside Sales Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2019 **What do you like best about Tenfold?** I love how Tenfold keeps track of how many calls you make a day, to the connects and talk time. But the feature I love the most has to be the click to dial feature. Allowing you to click on a phone number on screen and call them! **What do you dislike about Tenfold?** I dislike that if your computer has Skype installed and running, it will not work well with Tenfold. Your Skype will be set as the default for click to dial. **Recommendations to others considering Tenfold:** If you want to increase productivity within office, I would highly recommend using Tenfold to automate some of the tedious task such as dialing and remembering contacts. **What problems is Tenfold solving and how is that benefiting you?** With Tenfold, we’re able to keep all of our contacts in one database, manage our call analytics and automate the process of manually dial phone numbers! It really makes the job easier! ### 13. Keeping track of your phone calls **Rating:** 4.5/5.0 stars **Reviewed by:** Rose T. | Business Development Representative , Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2019 **What do you like best about Tenfold?** I love how easy ten fold makes it to Click to Call and keep track of all your sales calls analytics. **What do you dislike about Tenfold?** I dislike that it could voicemails as double calls, so the accuracy is 100% **Recommendations to others considering Tenfold:** I would highly recommend using Tenfold to keep track of your sales calls volume. You can use that information to become a better salesmen. **What problems is Tenfold solving and how is that benefiting you?** With Tenfold, I’ve found it very easy to keep track of all my sales analytics. From connects to call counting. With that information I am easily able to increase my call production and become a better sales women. ### 14. Your phone call stats **Rating:** 4.0/5.0 stars **Reviewed by:** Alyssa` J. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2019 **What do you like best about Tenfold?** I like how easy tenfold makes it to manage your sales calls. From click to dial, to your metrics of quality calls. **What do you dislike about Tenfold?** Tenfold’s click to dial won’t work if Skype is installed and running. The click to dial will want to open Skype. **Recommendations to others considering Tenfold:** If your already micromanaging, Tenfold is a great way to get other metrics your CRM doesn’t keep track of! **What problems is Tenfold solving and how is that benefiting you?** With Tenfold, we are tracking all of our outbound calls to set goals and standards for ourselves. It allows us to see our stats and aim to beat them next time! ### 15. Make outbound calls a competition **Rating:** 4.0/5.0 stars **Reviewed by:** Aaron E. | Inside Sales Rep, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2019 **What do you like best about Tenfold?** I love how tenfold shows calls and leaderboard so who's getting quality connects at a time. This makes selling competition within our company. **What do you dislike about Tenfold?** I dislike how I can log double ghosted it calls. **Recommendations to others considering Tenfold:** I would highly Tenfold to increase productivity within your work enviorment. I makes managing a sales team so much easier **What problems is Tenfold solving and how is that benefiting you?** With tenfold, we're able to manage our team and see the results for how many calls there making a day, to the quality of the conversation in the call length. This allows us to manage the data and see how we can tell final sale. ### 16. Making your phone calls productive! **Rating:** 4.5/5.0 stars **Reviewed by:** Eduardo G. | Inside Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2018 **What do you like best about Tenfold?** I like tenfold, because it keeps track of your calls. With tenfold I am able to see who is making the most calls and has the most answers and talk time. This shows how productive we are and which salesmen are out preforming others. Also Tenfold allows you to click to dial and pulls your contacts information through your CRM. **What do you dislike about Tenfold?** I dislike that is doesn't include calls make from dialing in the phone number through the phone number, and it also counts double calls (calling right after calling) as 2 calls. This make the conversions look smaller than they actually are. **Recommendations to others considering Tenfold:** If you want to motivate your sales team to make more cold calls and actually talk to prospects get Tenfold. You'll be able to monitor your team's work and get them to do more than they usually do, because it encourages competition to get the most calls in a day! **What problems is Tenfold solving and how is that benefiting you?** With tenfold, i am able to motivate myself to make the most calls to spread awareness of our company. This also allows our sale team to sell more, because we see other people working harder! ### 17. One Click Call **Rating:** 4.5/5.0 stars **Reviewed by:** Michael K. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2018 **What do you like best about Tenfold?** This is a simple way to make your sales team more produtive. All it takes is one click to make a call, and when they do it you can keep track of who is making the most calls, engaging in actual conversation and has the most talk time. **What do you dislike about Tenfold?** It can sometime be off, when it comes to updates. Tenfold often interferes with Skype when clicking a phone number prompting Skype to open up. This can get very annoying at times and may require Skype to be removed from the computer. **Recommendations to others considering Tenfold:** If you want to make dialing faster and keep track of daily calls, then Tenfold is what you need get. It also encourages friendly competition between sale staff. **What problems is Tenfold solving and how is that benefiting you?** With Tenfold, we are encouraging a friendly competition between sales staff to see who can make the most calls. We are also able to see the performance of each sales staff, because not all calls will answer. We are able to see which salesmen are engaging with a client. ### 18. The perfect way to log your calls **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | Information Technology Operations Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2018 **What do you like best about Tenfold?** The ability to quickly log calls and view previews notes without any major problems. Compared to other call management systems, Tenfold exceeds expectation with an easy to use interface that can do so much in such little screenspace. **What do you dislike about Tenfold?** It can be glitchy once in awhile. But the support makes up for that. They are quick and always contact you directly in case of anything. I wish you could name the tasks better when created using the magic words. **Recommendations to others considering Tenfold:** Definitely give it a try, it can really help deliver better results on a sales and service level. Their support is awesome and the software is updated very regularly with very minimal downtime. **What problems is Tenfold solving and how is that benefiting you?** The ability to log calls and create tasks on Salesforce is instantaneous. Productivity has increased, and quality of calls, orders, and opportunities has improved. The ability to create tasks with certain magic words is really cool and easy. ### 19. Great tool for tracking calls! **Rating:** 3.5/5.0 stars **Reviewed by:** Kacee O. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2018 **What do you like best about Tenfold?** Love the click to dial feature! It makes it quick and easy to make lots of calls all day long! The tracking abilities makes it easy to manage our internal data. **What do you dislike about Tenfold?** On occasion, the notifications can be a little disruptive. This is a minor inconvenience and can be disabled fairly quickly. **Recommendations to others considering Tenfold:** Give it a try! The implementation is seamless and the customer support is second to none. **What problems is Tenfold solving and how is that benefiting you?** Sales is a contact sport - and Tenfold helps us make the most of our time by enabling us to call out quickly with the Click to Dial feature. Efficiency is key. ### 20. Great tool for Salesforce call logging **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel P. | National Sales Manager, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2018 **What do you like best about Tenfold?** Easy to set up Intuitive UI Minimal training needed The only solution for entering Salesforce calls that doesn't feel like a chore. **What do you dislike about Tenfold?** Occasional ghost calls Unable to recover data if connection to phone system is interrupted Occasional issues with call timer, less than once a month. **Recommendations to others considering Tenfold:** Make sure you have a clear understanding of you phones integration and capabilities and how those capabilities interact with Tenfold. We had to change some settings around to get Tenfold to work. The final setting that we couldn't fix is the cause of the ghost calls listed as my con. Even with these hiccups, this has been the easiest software I've ever had to implement. I've tried multiple phone systems Salesforce integrations, and none of them work nearly as well as Tenfold. Tenfold is the only one that doesn't force you to constantly open Salesforce to enter notes. **What problems is Tenfold solving and how is that benefiting you?** Tenfold makes it take no extra time to log Salesforce calls. Incredibly useful for making sure Salesforce is used as a tool, rather than an extra task. We also use Tenfold to display live call metrics on a TV scoreboard for the sales department. We now have more information logged for all customers and improved follow up. ### 21. Intuitive and Seamless **Rating:** 5.0/5.0 stars **Reviewed by:** Joe P. | Divisional Manager, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2018 **What do you like best about Tenfold?** "Gamification" of reporting in a team environment adds a nice reward and competition system. Easy reporting and history. When you click, it dials. **What do you dislike about Tenfold?** inbounds occasionally pop up late in multi-tab/window environments. Navigation to old calls in the popup is sometimes cumbersome **Recommendations to others considering Tenfold:** its not complex and almost no one at my company uses all the features to their fullest extent. **What problems is Tenfold solving and how is that benefiting you?** In scenarios with dynamic outbound workloads of 40-250+ calls per days and a variety of sales stages and follow-up schedules, tenfold seems quite well suited. We are retaining more staff and increasing our outbound volume ### 22. Tenfold review **Rating:** 5.0/5.0 stars **Reviewed by:** Tanner M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2018 **What do you like best about Tenfold?** It is easy to log calls with and keeps my calls organized. It knows who is calling me and informs me like a caller ID so that I can prepare to answer the phone for whoever is calling. **What do you dislike about Tenfold?** It pops up sometimes when I don't need it to and I end up clicking on the bar instead of what I was trying to click on the website I am on. **Recommendations to others considering Tenfold:** It's a great product! **What problems is Tenfold solving and how is that benefiting you?** Tenfold is a great tool that I use all day everyday at my job here at Wayfair. It is helping me keep all of my calls organized when I talk to the same person time and time again. That is one of my favorite things about it. ### 23. effective tool, to assist with organization and information with Salesforce **Rating:** 3.0/5.0 stars **Reviewed by:** Rusty M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2018 **What do you like best about Tenfold?** The opportunity OP briefcase of the live feature pop out **What do you dislike about Tenfold?** it is definitely buggy and goes down, does not sink well with ambition or other features. causes glitches and frustration for the reps **Recommendations to others considering Tenfold:** make sure that you keep up with your Admin and, give accurate feedback to the support. Make sure that the functions are sinking with the clock correctly if you are using this as part of measuring reps the accuracy is there it just needs to be up and running and not have too many glitches when adding additional users **What problems is Tenfold solving and how is that benefiting you?** organization and pipeline management to sink with Salesforce ### 24. Couldn't do my job without it! **Rating:** 4.5/5.0 stars **Reviewed by:** Candice M. | Onboarding Account Specialist , Internet, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2018 **What do you like best about Tenfold?** Tenfold is used in our B2B department. Tenfold is being use with our CRM, Salesforce, to allow us to log calls more efficiently. It is used to help us dial out to our customers quickly and efficiently with the click to dial feature. We are also able to record our findings from each call. Using Tenfold for our sales department we display live call metrics on projection scoreboard, which helps to create a fun, competitive, productive work environment. **What do you dislike about Tenfold?** -Pop up UI will disappear randomly in middle of notes. -Incoming calls on the ID will interfere with call already currently connected. -Sometimes call timer does not stop after disconnected **What problems is Tenfold solving and how is that benefiting you?** -Save time by being Able to keep notes directly onto the pop up which imports them directly to CRM and having the click to dial feature -Integrates with Salesforce easily - intuitive and seamless ### 25. Tracking software that is effective yet inaccurate at times **Rating:** 3.5/5.0 stars **Reviewed by:** David N. | Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2018 **What do you like best about Tenfold?** I like how the graphs visually look as they are very organized and the ease of use of the product is good. **What do you dislike about Tenfold?** I dislike how inaccurate the data can be at times. Many calls are not tracked and the connection rate statistic is useless. **Recommendations to others considering Tenfold:** Disregard the connection rate statistic since it is rarely accurate. **What problems is Tenfold solving and how is that benefiting you?** Tenfold helps me track my progress and meet my goals while I help business owners initiate the mergers and acquisitions process. ### 26. A very convenient and helpful tool for sales **Rating:** 5.0/5.0 stars **Reviewed by:** Scarlett G. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Tenfold?** I can record details about my phone conversation, which are linked to my Salesforce. This makes it so easy to organize my calls and conversations with my customers. I also love how every call is broken down to show the duration, who called who, and which calls were successfully connected. This helps me track my progress. **What do you dislike about Tenfold?** Occasionally Tenfold glitches and does not work correctly, but the Tenfold customer service usually fixes that issue quite swiftly. When it glitches, calls from previous days pop up when I am on a different call. **Recommendations to others considering Tenfold:** Tenfold is the easiest tool to record conversations, and it links directly to your Salesforce. If you are a sales person, you need to get Tenfold- you won't regret it! **What problems is Tenfold solving and how is that benefiting you?** I am able to easily reference my old conversations to keep track of possible leads, as well as just remember details about my customer. Remembering details and old conversations makes my customer feel important, and that helps increase sales. ### 27. Tenfold **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2019 **What do you like best about Tenfold?** I like the fact that they have already built out reporting **What do you dislike about Tenfold?** I don't really like how the rep has to manually link contacts **What problems is Tenfold solving and how is that benefiting you?** Automated dialer ### 28. Tenfold is your one-stop for all your customer information. **Rating:** 5.0/5.0 stars **Reviewed by:** Amy O. | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2017 **What do you like best about Tenfold?** Tenfold has been a game changer for how I do business. All the information I need to decide who to call next is at my finger tips. The reports I am able to run on my book of business make decision making easy for me as I plan out my plan of attack for the day. I love how I am able to build out the businesses to include as many contacts or opportunities as I am able to find! **What do you dislike about Tenfold?** I have yet to find something I dislike about Tenfold. Whenever there is a need that arises, our team is able to morph the software into what fits best for us. **What problems is Tenfold solving and how is that benefiting you?** Tenfold is how I strategically plan out my quarter and the benefits are great when you consider how much is able to be streamlined through the program. I can't say enough for the efficiency gained. ### 29. Convenient way to track calls via SalesForce! **Rating:** 4.5/5.0 stars **Reviewed by:** Scott R. | Director, Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Tenfold?** The popup feature is great. Allows us to identify inbound & outbound calls with ease. **What do you dislike about Tenfold?** The ability to have preset dispositions would be a major plus. Also, the popup would be great if we can move it around. **Recommendations to others considering Tenfold:** If you are looking for a call tracking software to integrate with SalesForce, this is a great solution! **What problems is Tenfold solving and how is that benefiting you?** We are able to better identify inbound Customer Service calls and we are able to keep track of customer interactions. ### 30. Quality Call Tracking Software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2018 **What do you like best about Tenfold?** This software is an excellent tool to use in tracking calls and notes about them for most all industries. Easily links up with your CRM and allows one click dialing and note tracking all in one location **What do you dislike about Tenfold?** Sometimes (rarely now), the software will not log an actual call and you will have to go back in and enter it manually. **What problems is Tenfold solving and how is that benefiting you?** This saves hours every day not having to specifically dial each phone number. Additionally, note tracking is very simple and I am able to monitor all of my team's calls from one location, going as far as being able to see the specific notes that they took on any given call. All from one portal. ### 31. Great tools for sales and logging customer info **Rating:** 4.5/5.0 stars **Reviewed by:** Tanner G. | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2018 **What do you like best about Tenfold?** Logging notes that attach to calls, opportunities in sales force, or specific accounts is easy. All of my calls track time on the phone, time of call, and date. **What do you dislike about Tenfold?** Dialing a number can be slow at times and lag. Tenfold customer support is usually on the ball and fixes the issue promptly. Customer information could be organized in a better way where you can view all communication with them on one panel. **Recommendations to others considering Tenfold:** I would definitely give Tenfold my business again. **What problems is Tenfold solving and how is that benefiting you?** Keeping all of my call notes organized in one place. Being able to see what I've previously discussed with customers so the next call is much better. Going to the tenfold dashboard at the end of my day to view call notes is very beneficial. ### 32. Convenient and great tool we use with Salesforce **Rating:** 4.5/5.0 stars **Reviewed by:** Vanessa A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2018 **What do you like best about Tenfold?** If the caller has recently contacted us via website and has entered all their information, we upload a csv to place them into salesforce. When a call comes in, almost immediately the tenfold pop out screen appears with the person's information. Easy to use and can enter notes directly from pop out screen. Nice to know if someone truly called a client. Proof is in the tenfold. **What do you dislike about Tenfold?** At time old numbers or the previous call appears on the screen. Sometimes it may get glitchy. Not many issues. **What problems is Tenfold solving and how is that benefiting you?** We are able to track calls. They are accurate and the timer helps, indicating how long the attempt was to sell/retain. ### 33. Useful and Timesaver! **Rating:** 4.0/5.0 stars **Reviewed by:** Emiliano B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2018 **What do you like best about Tenfold?** I like the in depth analysis on call performance above all. You can check with details your implication from day to day which allows you to create a very useful summary to approach and optimize future calls. **What do you dislike about Tenfold?** There is no ability to customize the popup. It is stuck in one place (bottom right) and can't be moved **What problems is Tenfold solving and how is that benefiting you?** Making calls at a much faster pass, easy click to dial tool ### 34. I sometimes forget I'm using Tenfold. **Rating:** 5.0/5.0 stars **Reviewed by:** Shane S. | Account Executive, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2018 **What do you like best about Tenfold?** I make at least a hundred calls a day and Tenfold helps me seamlessly chart information from each and everyone and loads all the call information into our company CRM (Sugar) without any issues. **What do you dislike about Tenfold?** From time to time (maybe once a week), I will run into a glitch that will pull up calls from days ago. The glitch, whatever it may be, is usually momentary. Note: this problem was just solved with an update recently. **Recommendations to others considering Tenfold:** I have worked with multiple systems and Tenfold has been the easiest to work with. **What problems is Tenfold solving and how is that benefiting you?** Notes from Tenfold file seamlessly into our company CRM (Sugar) saving precious time. O ### 35. Great Value Call Tracking Service! **Rating:** 4.5/5.0 stars **Reviewed by:** Carlos R. | Director Of Ecommerce, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2017 **What do you like best about Tenfold?** I love the integration feature with Salesforce and the overall ease of use! **What do you dislike about Tenfold?** The only issue I have with the program is that it only logs calls that are answered. **Recommendations to others considering Tenfold:** If you are using Salesforce, it is the perfect match. **What problems is Tenfold solving and how is that benefiting you?** We needed to find a better solution with call tracking, and Tenfold hit the nail on the head! ### 36. Easy and Valuable **Rating:** 5.0/5.0 stars **Reviewed by:** Mike D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2018 **What do you like best about Tenfold?** I like that I never have to think about it- it just works. It records my time on the phone and the notes from my conversation and pushes it all to SFDC. The Tenfold team is also super responsive. **What do you dislike about Tenfold?** Sometimes the refresh on it is a little slow. I'll call someone and it'll still have my previous conversation/contact up for a second. Not really a critical issue but some mornings before my coffee I'll have a panic attack when I think I'm accidentally calling the wrong contact. **What problems is Tenfold solving and how is that benefiting you?** It allows me to crank through my day to day job without having to waste time. ### 37. Makes my job EASY **Rating:** 5.0/5.0 stars **Reviewed by:** Drew G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2018 **What do you like best about Tenfold?** I have loved that Tenfold automatically pulls up the record based on the phone call. All I have to do is type in my call notes and click save, Tenfold does the rest. **What do you dislike about Tenfold?** The only thing that I can think of, is that the pop out box seems to stick a little after I've saved a record. I've communicated this with Tenfold and they are working to see if it is something with our system or something on the back end they can address **What problems is Tenfold solving and how is that benefiting you?** It has become a huge time saver, instead of searching through salesforce, Tenfold suggests options where the call note should go, I select the record I want the call notes tied to, type in the notes and hit save and on to the next. It makes reporting calls simple ### 38. Great product for infusionsoft **Rating:** 4.5/5.0 stars **Reviewed by:** Drew L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2018 **What do you like best about Tenfold?** pops up, tells me who, tells me recent conversation **What do you dislike about Tenfold?** no dislike - i don't know why i need 30 characters to say that. its a good product **What problems is Tenfold solving and how is that benefiting you?** I don't always keep on top of tracking and storing my calls - this helps a lot ### 39. Best sales software I have used thus far **Rating:** 5.0/5.0 stars **Reviewed by:** Paul v. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2018 **What do you like best about Tenfold?** The ease of use and automatic updates. Always having an active record of interactions with clients makes staying organized very easy. **What do you dislike about Tenfold?** Id like to see it be more responsive but I cant be sure that is the fault of Tenfold and not the fault of our own overworked hardware **What problems is Tenfold solving and how is that benefiting you?** Staying organized and tracking clients interactions. Also, if we ever need to go back and review conversations with clients its extremely easy to do. ### 40. Great Call Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** JP G. | Vice President, Investment Management, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2017 **What do you like best about Tenfold?** Click-to-dial feature works very reliably and integrates well with our CRM, Salesforce. Tool also identifies phone numbers from other sources and allows easy click-to-dial functionality across several platforms. Call notes integrate well with CRM, and Tenfold's website allows us to track calls daily on a user-by-user basis. **What do you dislike about Tenfold?** Occasionally cuts off call notes or application fails to integrate with phone. Issues are resolved upon computer restart. **What problems is Tenfold solving and how is that benefiting you?** Tenfold makes initiating call from our CRM and recording call notes in our CRM seamless and easy. The tools integrates well, works consistently, and is simple to use. I've used other click-to-dial tools with Salesforce, all of which were cumbersome and frustrating, resulting in my dialing and entering notes manually., ### 41. An essential CEM **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | B2B Sales Manager, Wayfair Professional , Internet, Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2017 **What do you like best about Tenfold?** The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition. Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback. **What do you dislike about Tenfold?** UI can lag infrequently. I would like to see more customized views on the Dashboard in the future. **Recommendations to others considering Tenfold:** Tenfold reps and engineers are extremely cpaable and resposive. They are always willing to help implement new ideas and customize to your business needs. **What problems is Tenfold solving and how is that benefiting you?** We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. ### 42. Tenfold is great for Call Center **Rating:** 4.0/5.0 stars **Reviewed by:** Travis L. | Assistant Inside Sales Manager, Apparel & Fashion, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2018 **What do you like best about Tenfold?** The ease of use, and grouping teams together makes it easy to identify quickly the high and low performers of the groups. Easy to edit/update teams with turnover. **What do you dislike about Tenfold?** Sometimes tenfold goes down in the middle of the day, and we have breaks in our stats. We usually have to wait for it to come back up. **What problems is Tenfold solving and how is that benefiting you?** Solving having to look up accounts when people call in. We can automatically see the accounts of people in our other software (Salesforce), and it syncs quite nicely. ### 43. A Key Tool for Sales organization **Rating:** 4.5/5.0 stars **Reviewed by:** Hannah L. | Senior Business Account Manager, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2017 **What do you like best about Tenfold?** This software is essential to my day-to-day sales functions. It automatically populates the contact’s name for an incoming/outgoing call if the number is in the system. Call notes appear easily to remind you of previous conversations with clients, which in turn, causes you to follow up on any outstanding opportunies. Tracking the amount of our calls to each account and the duration of those calls helps us to easily analyze which clients aren’t being targeting enough. Tenfold’s customer service is fantastic. If we’re having an issue, there is always someone available to assist. **What do you dislike about Tenfold?** Click to call works more often than not, but every now and then the system crashes. The floating UI doesn’t always pop out. **What problems is Tenfold solving and how is that benefiting you?** This enables us to accurately measure calls going in and out of our books of business. Being able to track calls and to link them to logged opportunities in Salesforce holds our salespeople accountable and enables more transparency on the sales floor. ### 44. Great tool for analyzing call volume for sales **Rating:** 4.5/5.0 stars **Reviewed by:** Maggie B. | Business Account Manager, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2018 **What do you like best about Tenfold?** Obviously the click to dial option is extremely convenient, and the ability to add in dates for follow up. I love to be able to look back on call notes easily as well as the exact call dates. **What do you dislike about Tenfold?** Sometimes you can't find an account if the phone number is unrecognizable, and this can prove difficult when wanting to capture your call data. **What problems is Tenfold solving and how is that benefiting you?** organization, better sales, better calls all stem from Tenfold. ### 45. I love the functionality Tenfold has with scheduling and follow up tasks **Rating:** 5.0/5.0 stars **Reviewed by:** A. M. | Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2017 **What do you like best about Tenfold?** I love the ability to generate self tasks in our CRM right from the Tenfold pop out panel! **What do you dislike about Tenfold?** If it was one thing, it would be the inability to disconnect from a call after using click to dial in our CRM. **Recommendations to others considering Tenfold:** Huge time saver when dialing many contacts per day! Click to dial works like a charm! **What problems is Tenfold solving and how is that benefiting you?** I love the ability to generate self tasks in our CRM right from the Tenfold pop out panel!. Generating self tasks from the pop out panel allows me to keep on top of customers' needs. ### 46. Convenient and user-friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Gregory P. | Specialized Onboarding Account Manager, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2017 **What do you like best about Tenfold?** When receiving a call from a client that the system recognizes, it automatically associates it from previous calls etc. and you can view the notes from the last few conversations you had- to help jog your memory. Very useful and saves me time so I don't to go back looking through my notes. Furthermore, it's very compatible with Salesforce which we use a lot. **What do you dislike about Tenfold?** It can occasionally crash especially with the click to dial feature but other than that maybe perhaps a suggestion would to be to associate the area code with where they're calling from- a region, state, or time zone for example to help even further associate my memory of the client calling and what it's in regards too. **What problems is Tenfold solving and how is that benefiting you?** Time is of the essence, I can get swamped with things throughout the day and having the tenfold box there to keep concise, detailed notes of my client conversations and help prepare me to incoming calls makes my life so much easier, allowing for more productivity and less headaches. ### 47. Tenfold the Timesaver! **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah C. | Senior Trade Account Manager, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2017 **What do you like best about Tenfold?** Time is money in sales. Tenfold is an extremely reliable software that I rely on throughout my work day. It's shortcuts allows me to work through my day without any interruptions. I am able to take notes while on a call with my clients, linking them to project opportunities that I am currently working on. If I am on the phone for a majority of my day, I am able to backtrack throughout my call history to link the calls to my clients. It is an easy system that is crucial to our teams success. **What do you dislike about Tenfold?** Nothing, I am impressed with the many capabilities of Tenfold compared to what I have used in previous sales roles. **What problems is Tenfold solving and how is that benefiting you?** Tenfold has allowed me to be more organized, so my calls with clients are much more meaningful. We are able to review our call metrics, to make sure we are meeting/exceeding expectations. I am very happy with Tenfold. ### 48. Nothing short of excellence! **Rating:** 4.5/5.0 stars **Reviewed by:** Matt L. | Director of Marketing, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2017 **What do you like best about Tenfold?** The best part is easily one of the simplest features, the ability to immediately identify exactly whom is ringing the phone. The second best thing would be the level of service they provide their clients. I am always able to immediately get a hold of Tenfold with any questions or concerns! Tenfold has been beyond helpful to our company and our personalized needs. **What do you dislike about Tenfold?** I do not have a lot of negative to say in regards to this solution. It has a very robust feature set that can be daunting to new users and small organizations, but leveraging the support team and your account manager should help navigate any difficulties. **Recommendations to others considering Tenfold:** I recommend at least experiencing a demo of the software and its capabilities. The software has a large feature set and it just may have something you have been looking for but didn't realize. We have leveraged this software in ways that we originally did not foresee. If you don't see a feature that you would want, they are always open to suggestions and they have an amazing development team. When we first started with TenFold (Callinize at the time) they customized their platform to accommodate our needs. You won't find that level of support just about anywhere in the industry! **What problems is Tenfold solving and how is that benefiting you?** Tenfold has easily increased my employee's efficiency and sanity! Being able to identify the person ringing in lets you easily prepare the procedure needed, whether it be forwarding them, answering the call or sending them to voicemail. Also, the integration with Tenfold and my CRM allows my Sales Reps to easily log and note important information directly from the call pop-up window which saves a ton of time navigating complicated CRM screens. ### 49. Pros/Cons of Using Tenfold **Rating:** 5.0/5.0 stars **Reviewed by:** Simon V. | Director Of Business Development, Medical Devices, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2017 **What do you like best about Tenfold?** I like the in depth analysis on call performance. Each call is broken down to highlight the minutes and length of every conversation. You're able to track your consistency from day to day which allows you to create a very timely approach to attack each day. **What do you dislike about Tenfold?** We've had the system get disrupted a few times doubling our talk time and calls per day. It creates a lot of turmoil is the office when certain sales rep believe they're behind or far ahead in the day. **Recommendations to others considering Tenfold:** If you're operating in a space where you are concerned about how many customers you're targeting in the day or would like to see the analytic portion behind how successful the company is doing at the moment, Tenfold will do that for you. I believe we could go a step further and tell us the penetration % of how successful are calls are. I attribute success with the amount of time I can keep a customer on the phone. Generally, when they stay on, you can find ways to pitch your product in a way that does not come off to sales-ish. **What problems is Tenfold solving and how is that benefiting you?** We like to take the approach of Law of Averages. The more customers you can talk to and dial, the most successful you will be in conversion. It allows me to track long conversation which I appreciate. If a customer is willing to be on the phone with you for longer than the average call per day, the chance of conversion is higher. ### 50. An excellent product for managing calls **Rating:** 4.5/5.0 stars **Reviewed by:** Mark M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2017 **What do you like best about Tenfold?** The ability to integrate our calling platform directly into Salesforce is extremely helpful. In addition, the ability to call most numbers from any browser window ensures that calls can always be made quickly using the product. If you work in an office, call counts (plus inbound vs outbound), and call duration, can all be tracked and compared against co-workers, and this allows work to be far more quantifiable. Lastly, the product is extremely versatile and feature rich, so that each person can use it how they see fit. **What do you dislike about Tenfold?** Notes, (which will be automatically entered into Saleforce's task data) can be made during a call, however if the comments are too long for the 'call notes' they roll over into the 'comments' section, with no indication that that is where there have gone. Ideally, when this happens, either the first part of the note should remain in the 'call notes' section, OR a note indicating that the notes have been moved to the 'comments' section would be helpful. (e.g. See comments for full notes). **Recommendations to others considering Tenfold:** If you are using Salesforce, and are making multiple calls, this is an excellent tool for integrating and tracking calls, as has some great features which trigger actions within Salesforce related to task and event follow-up. **What problems is Tenfold solving and how is that benefiting you?** The most immediately benefit is the click to dial feature, allowing calls to be made without leaving the Salesforce platform. In addition, the ability to track and review call volume is helpful in assessing long term productivity. ## Tenfold Discussions - [What is tenfold software?](https://www.g2.com/discussions/what-is-tenfold-software) - 1 comment - [View Tenfold pricing details and edition comparison](https://www.g2.com/products/tenfold/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A26%3A05+-0500&secure%5Bsession_id%5D=1e9f2a09-8096-4b3c-9abe-a088cdd24cae&secure%5Btoken%5D=759aa988be5972ae5bd092f2ca59b1f2438cb9815ca599026e17dc3bfa27c15c&format=llm_user) ## Tenfold Integrations - [Microsoft Exchange](https://www.g2.com/products/microsoft-microsoft-exchange/reviews) - [Personio](https://www.g2.com/products/personio/reviews) ## Tenfold Features **ServiceNow Apps** - ServiceNow Integration - Value **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Genesys AppFoundry Marketplace** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Workforce Management** - Call Monitoring - Performance Evaluation **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Administrative** - Call Recording - Reporting & Dashboards **Insights** - Notes - Sorts Prospects - Automated Note Taking ## Top Tenfold Alternatives - [Revenue.io](https://www.g2.com/products/revenue-io/reviews) - 4.7/5.0 (566 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,494 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)