Link copied to clipboard # Freshservice vs SolarWinds Service Desk Comparison - What are their main differences? Share [ Export ](/compare/freshservice/solarwinds-service-desk/export.csv) FreshserviceSolarWinds Service Desk[+ Add Product](#) Pricing **Freshservice** Free Trial **$19.00** · STARTER **$49.00** · GROWTH **$99.00** · PRO **SolarWinds Service Desk** Free Trial **$39.00** Per Month · ESSENTIALS **$99.00** Per Month · ADVANCED **$124.00** Per Month · PREMIER **Pricing Insights** from reviews Perceived Cost **Freshservice** $$$$$ **SolarWinds Service Desk** $$$$$ Average Discount **Freshservice** 11% **SolarWinds Service Desk** 15%4% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Freshservice** 6 months Based on 100 responses **SolarWinds Service Desk** 6 months Based on 100 responses Return on Investment **Freshservice** 6 months Based on 100 responses **SolarWinds Service Desk** 6 months Based on 100 responses ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Freshservice** [ Ease of Use (158) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833122&qs=pros-and-cons#reviews)[ Features (89) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1835413&qs=pros-and-cons#reviews)[ Missing Features (54) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1833407&qs=pros-and-cons#reviews)[ Limited Features (42) ](https://www.g2.com/products/freshservice/reviews?filters%5Bsentiment_snippet%5D=1836131&qs=pros-and-cons#reviews) **SolarWinds Service Desk** [ Ticketing System (8) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1308711&qs=pros-and-cons#reviews)[ Asset Management (7) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1307390&qs=pros-and-cons#reviews)[ Missing Features (5) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1308697&qs=pros-and-cons#reviews)[ Asset Management (4) ](https://www.g2.com/products/solarwinds-service-desk/reviews?filters%5Bsentiment_snippet%5D=1308102&qs=pros-and-cons#reviews) Integrations **Freshservice** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d186f1cfbf1f82bc872c76769abffa7e/e714dee4-7023-45dc-b0fe-737784315b5f.png "Product Avatar Image") Adobe Acrobat Sign API ](https://www.g2.com/products/adobe-acrobat-sign-api/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_de7b0518c01aad23330b32c4acb323dd/adp-workforce-now.jpg "Product Avatar Image") Workforce Now ](https://www.g2.com/products/adp-workforce-now/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/amazon-redshift.jpg "Product Avatar Image") Amazon Redshift ](https://www.g2.com/products/amazon-redshift/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-lambda.jpg "Product Avatar Image") AWS Lambda ](https://www.g2.com/products/aws-lambda/reviews)[ View all ](https://www.g2.com/products/freshservice/integrations) **SolarWinds Service Desk** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_edaf150d0a2d861d1c8e93eb68293f01/api.png "Product Avatar Image") API ](https://www.g2.com/products/api/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fee9ce87086ac591975faff7adca0570/automox.png "Product Avatar Image") Automox ](https://www.g2.com/products/automox/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_20c010d5090054533c1b561ee4a019f9/dropbox.png "Product Avatar Image") Dropbox ](https://www.g2.com/products/dropbox/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a4aea6e512d19f5e2149db80788077e9/google-analytics-360.png "Product Avatar Image") GA 360 ](https://www.g2.com/products/google-analytics-360/reviews)[ View all ](https://www.g2.com/products/solarwinds-service-desk/integrations) Screenshots **Freshservice** ![Freshservice screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1835155/Gemini-Generated-Image-tkvdd0tkvdd0tkvd.png) **SolarWinds Service Desk** ![SolarWinds Service Desk screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1714566/Dashboards.jpg) **Ratings** from reviews Meets Requirements **Freshservice** **8.9** /10 Based on 1,227 responses **SolarWinds Service Desk** **8.6** /10 Based on 696 responses Ease of Use **Freshservice** **9.2** /10 Based on 1,233 responses **SolarWinds Service Desk** **9.0** /10 Based on 718 responses Ease of Setup **Freshservice** **8.8** /10 Based on 1,019 responses **SolarWinds Service Desk** **8.6** /10 Based on 574 responses Ease of Admin **Freshservice** **9.0** /10 Based on 989 responses **SolarWinds Service Desk** **8.9** /10 Based on 581 responses Quality of Support **Freshservice** **9.0** /10 Based on 1,185 responses **SolarWinds Service Desk** **8.9** /10 Based on 687 responses Has the product been a good partner in doing business? **Freshservice** **9.0** /10 Based on 964 responses **SolarWinds Service Desk** **9.0** /10 Based on 561 responses Product Direction (% positive) **Freshservice** **9.4** /10 Based on 1,205 responses **SolarWinds Service Desk** **9.0** /10 Based on 679 responses **Features** ratings from reviews IT Service Management (ITSM) Tools **8.6** /10 Based on 489 responses **8.5** /10 Based on 144 responses Incident Management **8.2** /10 Based on 370 responses **7.6** /10 Based on 109 responses Service Desk **7.8** /10 Based on 849 responses **8.3** /10 Based on 492 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Help Desk **9.0** /10 Based on 28 responses Not enough data IT Asset Management Not enough data **8.2** /10 Based on 77 responses Customer Self-Service **8.0** /10 Based on 154 responses Not enough data IT Alerting **7.7** /10 Based on 70 responses Not enough data Enterprise IT Management **8.2** /10 Based on 364 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 17.5% Mid-Market(51-1000 emp.) 60.7% Enterprise(\> 1000 emp.) 21.8% Small-Business(50 or fewer emp.) 17.5% Mid-Market(51-1000 emp.) 60.7% Enterprise(\> 1000 emp.) 21.8% Small-Business(50 or fewer emp.) 8.2% Mid-Market(51-1000 emp.) 68.2% Enterprise(\> 1000 emp.) 23.5% Small-Business(50 or fewer emp.) 8.2% Mid-Market(51-1000 emp.) 68.2% Enterprise(\> 1000 emp.) 23.5% **Reviewers' Industry** [![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice")](https://www.g2.com/products/freshservice/reviews) Freshservice Information Technology and Services 20.0% Computer Software 5.3% Construction 4.3% Hospital & Health Care 3.6% Education Management 3.4% Other 63.4% [![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk")](https://www.g2.com/products/solarwinds-service-desk/reviews) SolarWinds Service Desk Information Technology and Services 12.6% Hospital & Health Care 7.4% Higher Education 4.7% Education Management 4.7% Financial Services 4.2% Other 66.2% Alternatives **Freshservice Alternatives** ![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management") [ Atera ](/products/atera-it-management/reviews) ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") [ NinjaOne ](/products/ninjaone/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![Autotask](https://images.g2crowd.com/uploads/product/hd_favicon/9559fdffaf71b8ac31b2e3c064ed8ed7/autotask.svg "Autotask") [ Autotask ](/products/autotask/reviews) **SolarWinds Service Desk Alternatives** ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) ![Atera IT Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/atera-it-management.svg "Atera IT Management") [ Atera ](/products/atera-it-management/reviews) ## Freshservice vs SolarWinds Service Desk FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between SolarWinds Service Desk vs Freshservice? Freshservice stands out from SolarWinds Service Desk with higher reviewer ratings, broader feature strengths, and stronger support and automation sentiment. | [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) | [Freshservice](https://www.g2.com/products/freshservice/reviews) | | --- | --- | | 4.3/5 (786 reviews) | 4.6/5 (1351 reviews) | | Mid-Market | Mid-Market | | 8.6 | 8.8 | | 8.9 | 9.0 | | Asset Management (7 all-time mentions) | Ease of Use (158 all-time mentions) | ### How do the pricing models of SolarWinds Service Desk and Freshservice compare? Freshservice is rated higher for value, with reviewers expressing greater satisfaction with its pricing and cost-effectiveness. - **SolarWinds Service Desk:** In recent reviews, several users describe it as cost-effective for organizations needing integrated asset management, but some note that pricing tiers can feel restrictive if only a few advanced features are needed. - **Freshservice:** Reviewers consistently highlight its competitive pricing, especially for the breadth of features and automation included, though some mention that advanced features and AI tools may require higher-tier plans. - **Switching reasons:** Recent reviewers cite moving to Freshservice for better value and more included features at comparable or lower cost, especially as organizations scale. ### What are the best alternatives to SolarWinds Service Desk and Freshservice? The top three alternatives to SolarWinds Service Desk and Freshservice are Jira Service Management, ServiceNow IT Service Management, and Vivantio. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) | 4.3/5 (786 reviews) | Mid-Market | Cost-effective for integrated asset management | Asset Management (7 all-time mentions) | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | Competitive pricing for feature set; advanced features may require higher tiers | Ease of Use (158 all-time mentions) | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | Integration with Atlassian ecosystem | | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | Enterprise-grade customization and scalability | | [Vivantio](https://www.g2.com/products/vivantio/reviews) | 4.3/5 (295 reviews) | Mid-Market | — | Flexible workflow management | ### Which Service Desk features should I prioritize when comparing SolarWinds Service Desk and Freshservice? Buyers should prioritize Automation, Asset Management, Ease of Use, Integrations, and Customization when comparing SolarWinds Service Desk and Freshservice. - **Automation:** Freshservice has 75 all-time mentions for automation, while SolarWinds Service Desk has 3, indicating a much stronger automation sentiment for Freshservice. - **Asset Management:** SolarWinds Service Desk has 7 all-time mentions; Freshservice has 47, showing both products are strong but Freshservice is cited more frequently. - **Ease of Use:** Freshservice leads with 158 all-time mentions; SolarWinds Service Desk has 7. - **Integrations:** Freshservice has 54 all-time mentions for integrations; SolarWinds Service Desk has fewer, with reviewers noting limited third-party integration. - **Customization:** Freshservice has 42 all-time mentions for customization and 39 for customizability, while SolarWinds Service Desk is cited less frequently in this area. ### What are the pros and cons of SolarWinds Service Desk vs Freshservice? Freshservice’s headline strength is its ease of use and automation, while SolarWinds Service Desk is most often praised for asset management and simplicity. - **SolarWinds Service Desk strengths:** Asset Management (7 all-time mentions), Ticketing System (8), Ease of Use (7), Ticket Management (7), Incident Management (4), Automation (3), Management Efficiency (3), Workflow Management (3). - **SolarWinds Service Desk trade-offs:** Missing Features (5), Asset Management limitations (4), Limited Features (3), Complexity (2), Complex Setup (2), Expensive (2), Integration Issues (2). - **Freshservice strengths:** Ease of Use (158 all-time mentions), Features (89), Automation (75), Ticketing System (67), Ticket Management (61), User Interface (61), Integrations (54), Asset Management (47), Customization (42), Management Efficiency (28). - **Freshservice trade-offs:** Learning Curve (36), Limited Customization (33), with some reviewers noting advanced features and AI tools may require higher-tier plans. ### Is SolarWinds Service Desk or Freshservice better for small businesses? SolarWinds Service Desk is a strong fit for small businesses, with reviewers highlighting its suitability for small-to-midsize organizations and ease of use. - **SolarWinds Service Desk:** Largest segment is Mid-Market, but multiple reviewers specifically recommend it for small companies, citing its intuitive interface and efficient asset management. - **Freshservice:** Largest segment is also Mid-Market, with reviewers noting its scalability and ease of use, but less direct small-business targeting in recent sentiment. ### Which Service Desk platform has better integrations? Freshservice is favored for integrations, with more reviewer-cited integrations and higher all-time mention counts. - **SolarWinds Service Desk:** API (38 all-time mentions), Slack (12), Jira (9); reviewers note limited third-party integration and some integration challenges. - **Freshservice:** Freshdesk (36 all-time mentions), Slack (24), Jira (17); reviewers highlight easy integrations and frequent use of third-party tools. ### How do SolarWinds Service Desk and Freshservice compare on customer support? Freshservice and SolarWinds Service Desk are rated nearly identically on Quality of Support, with Freshservice at 9.0 and SolarWinds Service Desk at 8.9, indicating parity. - **SolarWinds Service Desk:** Reviewers describe support as generally responsive and knowledgeable, though some mention being directed to knowledge bases rather than live assistance and occasional delays. - **Freshservice:** Reviewers consistently praise its responsive and helpful support, with several citing 24/7 availability and effective onboarding assistance. ### Which is easier to implement, SolarWinds Service Desk or Freshservice? Freshservice and SolarWinds Service Desk are rated nearly identically on Ease of Setup, with Freshservice at 8.8 and SolarWinds Service Desk at 8.6, indicating parity. - **SolarWinds Service Desk:** Reviewers highlight its SaaS-based deployment and user-friendly setup, though some note that initial configuration for workflows and custom fields can require significant upfront effort. - **Freshservice:** Reviewers describe setup as quick and straightforward, with many citing easy onboarding, minimal training required, and strong support during implementation. ### Which product has better Automation? Freshservice is the stronger platform for Automation, with significantly more reviewer-cited automation strengths and higher all-time mention counts. - **SolarWinds Service Desk:** Automation (3 all-time mentions); reviewers note helpful automation features but cite limitations for complex workflows. - **Freshservice:** Automation (75 all-time mentions); reviewers consistently highlight robust automation, workflow builders, and AI-driven features as major strengths.