1. [Home](https://www.g2.com/) 2. ... 3. [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) 4. [Freshservice Discussions](https://www.g2.com/products/freshservice/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image") ![Reward for good Freshservice reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35441/medal.svg "Reward for good Freshservice reviews") ](/products/freshservice/reviews) [ Freshservice ](/products/freshservice/reviews) (1,359)4.6/5 Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers. By bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools. Freshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires. Show More * * * ### 57 Discussions ### 83 Participants ### 75.0 Nps Score Already have Freshservice? ### All Freshservice Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Freshservice used for? ](/discussions/what-is-freshservice-used-for) What is Freshservice used for? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ IT Alerting Software ](https://www.g2.com/tags/it-alerting-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software)[ Enterprise IT Management Software ](https://www.g2.com/tags/enterprise-it-management-software) [ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 4 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Sergio V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sergio V.") SV Loading... [Sergio V.](https://www.g2.com/users/399dc389-348f-4716-8305-12a0c8d6d75d "Sergio V.") • over 6 years ago It Support Specialist en Optima Solutions It Support Specialist en Optima Solutions More Options - [ # will you have an on premise solution? ](/discussions/26729-will-you-have-an-on-premise-solution) Some clients might want to have FW installed on their own servers, will this be possible in a near future? os that even something that you are looking for? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") SV Loading... [Simon V.](https://www.g2.com/users/81f6fa61-5068-4e58-841b-4ffe0dbc715f "Simon V.") • over 6 years ago More Options - [ # Can we have access to our database to do some development ](/discussions/24919-can-we-have-access-to-our-database-to-do-some-development) Have fully access to database to personnalized our freshservice instance and make BI. [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 6 years ago More Options - [ # Best Practices? ](/discussions/best-practices-c6641197-0d91-4627-a621-356cd87206bc) ? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") MW Loading... [Matt W.](https://www.g2.com/users/b942289a-9f1a-48e3-b638-649c38a8b623 "Matt W.") • almost 7 years ago -- -- More Options - [ # How has your experience been with Freshservice support? ](/discussions/how-has-your-experience-been-with-freshservice-support) How has your experience been with Freshservice support? We have had fairly decent results. [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 12 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Nicholas O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicholas O.") NO Loading... [Nicholas O.](https://www.g2.com/users/d1762d7e-82fe-4ad8-bcba-12d28e662bcb "Nicholas O.") • almost 7 years ago Associate, Information Technology Associate, Information Technology More Options - [ # I would wish to lean more about this amazing software in depth. ](/discussions/i-would-wish-to-lean-more-about-this-amazing-software-in-depth) As an organization, we would like to explore more and modules of fresh service that would be helpful in our decision making [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Benigno C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benigno C.") BC Loading... [Benigno C.](https://www.g2.com/users/696d83d7-8a58-4402-acad-c5681bde7d44 "Benigno C.") • almost 7 years ago CIO CIO More Options - [ # I still have trouble making Probe work properly. ](/discussions/i-still-have-trouble-making-probe-work-properly) We have included the script in the GPO but we are still getting an error on most of the devices detected. Firewalls etc. Also, and perhaps unrelated, Probe gives an error whenever switching to scan or domain, its a MS Explorer error, asking to add the site to the secure sites list, but it won't... [Read more](/discussions/i-still-have-trouble-making-probe-work-properly) [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Kiseki p.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiseki p.") KP Loading... [Kiseki p.](https://www.g2.com/users/225cee3f-c389-4691-8261-6bab7f702d8e "Kiseki p.") • almost 7 years ago ICT ENGINEER at BIDCO OIL REFINERIES LIMITED KENYA ICT ENGINEER at BIDCO OIL REFINERIES LIMITED KENYA More Options - [ # How can i integrate Fresh service with SAP ](/discussions/how-can-i-integrate-fresh-service-with-sap) ? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") MS Loading... [Martin S.](https://www.g2.com/users/9d2786e2-3106-4f34-828e-809ef572892a "Martin S.") • about 7 years ago Help Desk Technician Help Desk Technician More Options - [ # Whats the best way to populate our inventory? ](/discussions/whats-the-best-way-to-populate-our-inventory) We have freshservice discovery running however we don't get back all information on computers we assign to users. Is there a guide that can be emailed to me. I want to look into more. In order to have our inventory up to date. [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 3 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") PB Loading... [Paul B.](https://www.g2.com/users/24e6c402-b290-4de3-96be-58b53faba64d "Paul B.") • about 7 years ago Senior Network Engineer Senior Network Engineer More Options - [ # Skype for Business ](/discussions/16245-skype-for-business) We tried to implement this as it would simplify communication with users but at the time we were not able to get this installed. Has any progress be made to integrate with O365 [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software)[ Enterprise IT Management Suites Software ](https://www.g2.com/tags/enterprise-it-management-suites-software)[ Incident Management Software ](https://www.g2.com/tags/incident-management-software) * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.&title=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Freshservice+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Freshservice+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%0aAsk+Freshservice+questions+and+get+answers+from+expert+users+in+our+Freshservice+Discussions+section.) 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Answer a few questions to help the Freshservice community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffreshservice%2Fdiscuss%3Fsmall_ask%3Dfreshservice) No ## Top Contributors in Freshservice 1 ![Hitesh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hitesh P.") HP Loading... ### [Hitesh P.](https://www.g2.com/users/0ea93f6a-0528-4ba3-b37a-81f89f9f7033 "Hitesh P.") Digital Marketing Specialist 10 pts 2 DM Loading... ### [Dawie M.](https://www.g2.com/users/5b977f70-76da-4b58-9da2-3617c6e8929f "Dawie M.") Enterprise Architect 2 pts 3 ![Dario V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dario V.") DV Loading... ### [Dario V.](https://www.g2.com/users/ccebb46c-2787-475d-8f73-44f49328098e "Dario V.") System and Network Administrator 2 pts 4 ![vijay s.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "vijay s.") VS Loading... ### [vijay s.](https://www.g2.com/users/a553f9e4-2593-47b2-97f9-066183ffb429 "vijay s.") Enterprise Solutions and Services 1 pt 5 PS Loading... ### [Peter S.](https://www.g2.com/users/47e53dfb-4c7a-424a-9bbe-474f5e596335 "Peter S.") 1 pt